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We are now accepting applications for a Manor House Manager people with drive and passion for the industry, the ability to lead the team of our boutique hotel and to maintain our Manor House standards.The ideal person should have good interpersonal and communication skills, have good product knowledge, be guest centric, team player and have a keen eye for detail. The position requires that the candidates have a minimum of Grade 12 or equivalent, 5 years experience in management positions within a 5* environment. Must have a valid drivers license with PDP. A working knowledge of MS Office, Micros or similar systems, as well as front office, butler, concierge and guest relations skills. A Hospitality qualification; and knowledge of SAP, Guest Connect, Jarrison and Concept will be advantageous.Duties include, but are not limited to: Ensure and maintain a hands on customer services delivery;Maintain the Manor House standards;Drive, manage and report on all operations of the Manor House;Drive revenue, monitor and control expenses and use of resources;Continuous improvement and innovation of our service delivery;Organize and supervise all staff; manage and control performance appraisals and training.If you believe you have suitable experience and qualifications, please apply online.Application Process: Closing date: 22 May 2022 Where to apply:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242699&xid=1109_94526
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Guest Relations
Meeting & Greeting of Guests & VisitorsCheck-in of Guest into accommodationsHosting guestsMaintaining standardsCoordination of all guest activities with relevant staffEnsure the highest standard of serviceMaintaining a productive & happy work environmentFollowing standard Operation Procedures
Food and Beverage
Efficient Breakfast, lunch & dinner table serviceWorking on the Point - of - sale systemInvoicing of GuestsAssisting with Weekly & Month - end stock takesFood & Beverage issuing and invoicingAssist in the ordering of supplies for Bar/RestaurantEnsure that all items are charged, and the Cafe?/Restaurant outlet is profitableAssist wedding planners & CoordinatorsOn the ground coordination of service providers
Housekeeping and Maintenance
General upkeep of facilitiesAssisting with housekeeping standards & hygiene in Guest accommodationAssist with room checksReporting any maintenance issues to the Maintenance Supervisor/GM
General Coordinating
Assist with conferences and special eventsAssist with weddings.Handling of special Guest requests and providing helpful info on activities offered by the company & in the surrounding area.Representing the company in a professional manner at all times.Providing the Guests with an unforgettable experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI2NTk4MTA3P3NvdXJjZT1ndW10cmVl&jid=1370208&xid=2126598107
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Brief Job description
All-Rounder who is able to manage the Front of House and Back of House to drive the company’s standards, ensure optimum achievement and retention of guestsWorking for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
Requirements
Providing a memorable experience to all our guestsStock and staff Management and the ability to show leadership to the team to optimise and drive revenueMust have at least two years’ experience working in the hospitality trade with senior management experiencePassionate individual, who enjoy the challenges of the hospitality industrywant to grow with a team and continuously improve personal skills
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We have an exciting new opportunity to join our dynamic Team as a Revenue/Yield Manager, for two reserves, small Hotel, Guest House and various luxury Accommodation. This role will be responsible for planning, organising and optimising all activities of revenue management for the business, driving profitability and optimising all revenue streams. We are looking for a commercial, analytic professional who can join this fantastic business to help drive our future growth plans, utilising data to drive our commercial strategy.
Role Responsibility
This role will involve analysing booking patterns and market trends whilst monitoring competitor performance to enable effective yield management and forecasting of revenue performance. Liaising with the operations, individual and group reservations, sales and marketing departments you will update on bookings and drive occupancy through management of the business, maximizing average rates. You will be responsible for accurate forecasting, trend analysis and sales strategies so that product availability and prices are maximized at all times. We are heading into an exciting time with the business and this role is key to optimising occupancy and profits. Therefore, we require a motivated, commercially focussed individual who can support this business growth.
The Ideal Candidate
• We are looking for someone with experience in a similar role, focussed on yield or revenue management
• Experience of leading a team
• Analytical and commercial in their approach
• Intermediate excel skills, using formulas and extracting data.
• Attention to detail, ability to translate data into understandable & actionable information
Responsibility:Activities will include:-
• Supporting and monitoring the individual and groups reservations departments and managing the team of reservation agents using SOP and individual sales targets
• Optimising the management of the PMS, CRM and other sales channels to contribute to the development and maintenance of Revenue Management Systems
• Utilise rate comparison reports to identify and react to pricing opportunities within the business
• Competitor pricing and seasonal rate positioning
• Consulting third party intermediaries to gain maximum exposure & revenue
• Set and update rate strategy per market segment on 12 months rolling basis
• Responsible for the launch of head office lead revenue management projects
• Facilitate and lead daily revenue, weekly yield and monthly revenue meetings with measurable outputs
• Responsible for attending weekly meetings and leading group quotations
• In charge of producing month end reports with strong emphasis on past, current and future performance analysis as well as action planning
• Supporting the sales team with promotional information to drive sales
Salary: RMarket Related
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Hello my name is Wayne I'm Malawian male.looking for theJob as guesthouses housekeeper and house cleaner with good experience my job duties through cleaning apartment Washing, linen, ironing, cleaning bathroom's, cleaning windows, furnitures, vuccuming, mopping floor, making coffee and tea, Washing dishes, and any kitchen work. I'm also responsible for the general maintenance jobs plumbing, garden, painting plumbing, And more. please feel free to contact me 0813182193 work more than seven years experiences reference number is also available.
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RESERVATIONS RECEPTIONISTSelf-Catering CollectionThis successful 5* Self-Catering Collection is looking for the perfect candidate to head up their reservations office and be the front facing, warm welcome to their guests.Personality and Competencies· Enthusiastic, friendly and well-groomed individual with sober habits to work in De Waterkant Cape Town.· The person should be passionate about working with people.· Proactive decision making and judgement· Team orientated and maintain working relationships· Ability to pay attention to detail· Be able to multi-task, exercise time management and work under pressure· Excellent English and Afrikaans written and verbal communication skills.Duties· To be fully conversant with Nightsbridge, Hotelier and Online Booking Sites.· Update establishment information on Online Booking Sites· To deal with emails from guests on a daily basis.· Follow up on bookings made and payment of outstanding deposits.· Check-in and check-out of guests.· Supervise house-keeping.· Must be flexible in working weekends and holidaysQualifications and Experience· Matric or NQF level 4 certificate· At least 2 years experience in a Hotel or Guest House will be to your advantage.· Working knowledge of Nightsbridge, Hotelier and Online Booking Sites.PLEASE EMAIL YOUR CV AND SALARY EXPECTATIONS TO: cottagesdewaterkant@gmail.com
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Our national hospitality client is looking for an Accountant to work remotely but be based in Cape Town.The successful candidate must have a tertiary Accounting Qualification and min 5-10 years experience. Full Pastel processing up to Trial Balance. This position requires for the Accountant to do the books for the entire portfolio of properties/resorts/lodges/guest houses.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1NzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216871&xid=1109_85756
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Would you like to build your career in the hotel industry? The Manor House is now accepting applications for an Attendant: Houseman someone with drive and passion for the industry and with the ability to maintain the Leading Hotel of the Worlds standards.We need someone who is friendly and guest centric with a minimum of Grade 10 and general cleaning knowledge. You must also be physically fit to carry heavy items / objects.Stock / stores experience would be advantageous. Duties include, but are not limited to: Count, check, control and deliver linen;Clean, service and maintain guest rooms and balcony;Sweep all public areas & pool area, set up pool lounges & umbrellasClean Gazebo daily;Vacuum all areas;Carrying extra beds;Assist with carrying stock and filling minibars; deliver bulk supplies to rooms;Remove and empty all rubbish bins and assist in cleaning hard-to-reach areas;Clean the assigned rooms and all their fittings, fixtures and furniture;Keep the workplace, storerooms and surrounding areas clean and tidy at all times.If you believe you have suitable experience and qualifications, please apply online. Application Process: Closing date: 20 March 2022 How to apply:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczMTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186202&xid=1109_73180
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Dreamed of managing a fine class restaurant at one of finest resorts in the country? Look no further as Piekenierskloof is where you need to be. Perched at the top of the pass, overlooking the charming town of Citrusdal, Piekenierskloof delivers uninterrupted views and genuine country hospitality needs a Maitre’D / Restaurant Manager. Duties To assist the food and beverage manager with daily operations of the F&B departmentChecking and dealing with guests’ special occasion arrangementsPromote special in-house eventsOversee and pro-actively deal with guest queries and complaintsMaintain ambiance or restaurant – lighting, music, cleanliness, hygieneLiaise between kitchen staff and floor staffOversee the of guests within the restaurantPerform other duties as requestedSoft Skills Excellent Customer service skillsAbility to understand and respond to individuals (Guests needs and requirements)MS Office ( Word, Excel and PowerPoint)Restaurant management softwarePOSExceptional Communication SkillsSound presentation skillsQualification and Training / Experience Proven 2 – 3 years’ experience within a 3 / 4 * establishment as Maitre’D or head waiter/es or restaurant managerUniversity/college qualification in F&B or Tourism Management would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkyMjYzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1238267&xid=1109_92263
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I'm looking guest House assistant job, available for night duties only
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*Our client requires the service of a Managing Agent who will be responsible for providing support to Trustees of Sectional Title Schemes and Homeowners Associations by ensuring professional management of their property.*
*Key performance areas:*
Administrative duties:
* Maintain a complete set of accounting books.
* Keep records of each owners levy statements.
* Arrange annual accounting audit with the Auditor of the governing body.
* Preparation of the annual budget for calculating the levies
* Preparation and maintenance of employee contracts, statutory requirements, remuneration and leave
* Handling of all correspondence of the Legal Entity / Association.
* Various secretarial services e.g. sending letters to residents or owners, copies of house rules, etc.
* Record keeping of minutes books, rules, plans, insurance policies, etc.
Meeting Services:
* Arranging trustee / management committee and annual general meetings.
* Take care of proxies, nominations, agendas, etc. for the AGM.
* Taking and sending out of minutes.
* Assist and advise the trustees / management committee on the procedures regarding matters such as general meetings, special general meetings, quorums, proxies, resolutions, voting rights, etc.
Customer Service and Communication:
* Provide efficient and timely service
* Communicate professionally, friendly and helpful at all times.
* Monthly reporting to trustees
* Work with trustees with all actions to ensure excellent good governance of the legal entity.
Legal and Conflict Resolution Assistance:
* Provide assistance where conflict arises between trustees, owners, tenants, residents and their guests within the Act as well as with the assistance of NAMA and Equillor.
* Assist trustees with exceptional or problem situations with research / investigations to suggest solutions
Financial Management:
* Control of current account as well as investment account at bank.
* Collection of levy fees and overdue levies in collaboration with lawyers where necessary.
* Ensure invoices are sent out on a monthly basis.
* Settlement of all accounts of the governing body / association, e.g. electricity, garden service, maintenance and repairs, UIF, Remuneration Commissioner, tax, VAT etc.
* Deposit of all funds received in the governing bodys own bank account.
* Provision of clearance certificates.
* Maintaining Asset Registers where applicable.
Maintenance and Repair Services:
* Receipt of all matters relating to maintenance of the building and common area.
* Collection of quotations for repairs and giving instructions to contractors for minor repairs.
* Submission of quotations for major repairs and improvements to the Board of Trustees and Management Committee.
* Payment of contractors from the governing bodys own bank account after inspection of the work has taken place by the Board of Trustees or Management Committee or their p
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE5NTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1172341&xid=1555_19513
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Front of House
Manager
Location: New York Bagels
Overview: Join our
team as a Front of House Manager at our bustling city eatery! We're searching
for a seasoned professional to oversee daily operations, ensure exceptional
customer service, and lead our dynamic team. If you have a passion for
hospitality, strong leadership skills, and thrive in a fast-paced
environment, we want you on board!
Key Responsibilities:
Operations Management:
Conduct daily cash-ups and reconcile
delivery service transactions.
Coordinate daily housekeeping schedules
to maintain cleanliness and organization.
Manage daily stock levels and inventory.
Handle daily administrative tasks
efficiently.
Oversee daily, weekly, and monthly
maintenance tasks.
Execute opening and closing procedures
with precision.
Prepare monthly shift schedules for FOH
staff.
Customer Service:
Ensure exceptional customer service
standards are maintained at all times.
Address customer inquiries, feedback,
and complaints promptly and professionally.
Lead by example in delivering
outstanding service to our guests.
Team Support:
Provide training, support and
supervision to FOH and BOH staff as needed.
Foster a positive and collaborative work
environment.
Lead and motivate the team to achieve
performance targets and exceed customer expectations.
train, and supervise front of house staff.
Additional Duties:
Collaborate with the kitchen team to
ensure seamless communication and operations between FOH and BOH.
Assist with monthly financial reporting
and budget management.
Implement strategies to optimize
efficiency and productivity.
Stay updated on industry trends and best
practices.
Requirements:
Minimum 3 years of hospitality
experience, with at least 1 year in a managerial or supervisory role.
Reliable transportation to the CBD.
Valid references from previous employers
demonstrating strong leadership and management skills.
Flexibility to work weekdays, weekends,
and public holidays as required.
Proficiency in Microsoft Excel.
Excellent communication and
interpersonal skills.
If you're ready to take on the challenge
of managing a busy city eatery and have what it takes to deliver exceptional
service, apply now to join our team as a Front of House Manager. Let's create
memorable experiences together!Please email all CV's to: 1940nyb@gmail.com
16d
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Advert: Guest House
Manager
(Milnerton, Cape Town)
Preference will be given to individuals who reside in Milnerton and surroundings. See attached for details:
18d
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Qualified Senior HairstylistAre you looking to work in the green leafy suburbs of Meadowridge?Our team at Hepburns Style Salon are searching for Qualified superstar stylists to join our tribe.Our sustainable salon is well established, super busy and full of positive vibes! We are a fun, energetic, caring team that enjoys a respectful and nurturing environment with each other and our guests and we are looking forward to adding some new superstars to the mix!What’s in it for you?-We actively encourage a healthy work and personal life balance-Monthly education opportunities in house that ensure continued career growth-Outsourced education- Income growth commission structures-Regular time allocated to connect with management and your team directly, including informal team get-togethers!-Easter weekend offWho we’re looking for:-A fiercely passionate hairdresser, that absolutely loves the work they do is most important to us. - A strong colorist that have creative skills- Qualified 3+ years- A down to earth, relaxed and friendly individual with a great work ethic and strong values.- Startup clientele is a plus!How to apply?Send us your CV / some of your work or social handle to admin@hepburns.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ2NzQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176108&xid=1266_46740
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An eclectic accommodation collection situation on a lush green golf course in Knysna is looking for a passionate Hotel Manager to support as established team. Let us know if you have what it takes.CANDIDATE MINIMUM REQUIREMENTSEducation:• Grade 12 or equivalent• Accommodation Certificate/ Hotel School diploma is advantageousWork experience:• Previous experience in the same or similar position in a 4/5 star hotel• Familiar with all duties and procedures in Front Office / Reservations Department and Hotel Operations• MS Office (Word, Excel and Email) is essential• Opera experience is essentialOther:• Reliable, responsible and dependable to fulfil obligations• Attention to detail• Willingness to lead, take charge and offer direction• Ability to multitask• Show initiative by taking control of task • Excellent communication skills • Friendly and service orientatedTasks (include but not limited to):• Ensure smooth operation of the reception area• Ensure guests are greeted, checked in and allocated rooms promptly and courteously • To ensure reservations are taken correctly and courteously• Ensure credit control procedures are strictly adhered to • To ensure guest accounts and O status is kept up to date• Ensure effective and speedy check out facilities• Ensure collection and delivery of luggage to rooms is done efficiently• To ensure that the hotel entrance is correctly managed• Ensure that rooms are serviced and maintained to the standards• Make sure all front of house areas are clean and tidy at all times• Ensure the housekeeping and laundry back of house is clean and free of clutter• Ensure the smooth operation of Housekeeping on a daily basis• Daily spot checks of suites and rooms to ensure VNL standards• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping• Reporting and follow up of all maintenance issues pending or outstanding• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.• Planning of the rooms winter maintenance program • Be familiar with the Health & Safety measure of the property• To ensure regular on-the-job training is training place in your departments• Ensure dress code of staff is up to standard• Holding regular performance appraisals with senior staff, identifying areas for development and training needs• Be readily available to deal with problems and complaints• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff• Ensure accurate and timeous submission of all reports and administrative work• Prepare and submit annual budgetary information and updates as required by Financial Manager• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Main
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Up-Market Exclusive Restaurant, situated in Cape Town.Job DescriptionSeeking a Professional Restaurateur with extensive knowledge and experience in an award winning environment. Must be clued up on Mixology, and craft beverages. Good knowledge and background on vintage wines. Handling complaints in a swift manner ensuring that Guests are happy and tended to at all times, Ensure all Front of House staff are regularly trained and up to date with Restaurant standards. Strict hygiene and safety control. Daily and monthly stock counts, cost control, waste management, ordering and procurement of stock, keeping in good communication with the Head chef regarding what is needed and wanted. Great with people and not shy to talk to the guests, presentable at all times in and out of service, as to keep the company in good taste. Positive attitude, with the ability to stay calm in any situation. Ability to think out of the box yet be humble when helped along the way. Trip advisor accreditation with valid links are required.QualificationsMatricDiploma in Hospitality ManagementSomiler certification on a national levelSkillsMinimum 5 - 10 years experience in a 5 star restaurant environment, Innovative, Back of House and Front of House knowledge, Microsoft office, POS systems, Marketing Skills, Drivers License, Diploma in Hospitality Management would be advantageous but not a requirement.Salary / PackageNegotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5MzIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186494&xid=1266_49320
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Our client an established wine estate is urgently looking to employ an Assistant Restaurant Manager at their establishment.Location: Stellenbosch, Western CapeRequirements: Matric Must be fluent in both English and Afrikaans 2 - 3 years previous restaurant management experience or similar role in the hospitality industry at a 5-star establishment Must be comfortable in dealing with very distinguished clientele Must have good knowledge of food and beverages, including dietaries, bar, and wine varietals Wine certificate courses. Responsibilities: Engaging with the guests in the restaurant by being present, keeping an eye on service and constant interaction with guests, and responding to their needs Training and quality control of the Restaurant staff & managing staff performance Communicating relevant information to the team, Restaurant Manager, and guests Coordinate communication between front of the house and back of the house staff Planning rosters and managing the stock flow Implementing new and fresh service ideas, train, manage, and implement storytelling service journey from food to table. Ensuring service standards are upheld and monitored. Doing daily cash-ups and notifying any other departments/suppliers of relevant information Forward planning of department, assist Junior Managers & Restaurant Manager on days off where duties need to be carried forward. Monitor compliance with safety and hygiene regulations General administrative duties, including record keeping, ordering of staff uniforms, processing emails, responding to guests, meeting with suppliers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY1NzAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159405&xid=1109_65700
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Ability to take up the position within 1-2 weeks time should your application
be successful.• Have own reliable transport• Fluent in English & Afrikaans•
At least 2-3 years previous experience in a similar position.• Have 2-3
contactable references.• Need to have managed a restaurant with sit down &
take away customers• Be honest, reliable, energetic and results driven.Must be a peoples person, with excellent guest communication skills.• Take
control and responsibility for the management of the FOH & BOH restaurant
staff.• Ensure all guests needs, complaints are responded to quickly and
efficiently.• Co-ordinate and prepare Staff Shifts.• Manager fully responsible
for Kitchen (BOH) but not limited to BOH only, to operate Front of house as
well• Manage FOH & BOH stock take• Oversee POS, cash ups and produce sales
reports• To ensure that foodstuffs are used correctly so that wastage is kept
to a minimum, and staff are trained to effect good portion control.• To ensure
that the preparation of food is hygienic and that a "clean as you go"
discipline is adhered to.• An intermediate understanding of Pilot Point of Sales
System and Microsoft office (Word & Excel)would be an advantage• Vibrant
personality that thrives on customer satisfaction and not be confined to
Kitchen (BOH) only.Preference consideration for employment will be given to individuals with proof of permanent South African ID and understanding of halal principles
• Own reliable transport and driver's license. Please mail your CV to info@hotchefs.co.za please no calls.
If you have not heard back from us within 14 days, please consider your
application to have been unsuccessful.”R8000 to R10000 depending on experience
25d
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As a Rooms Division Manager, you will be responsible for the management and coordination of all Rooms area departments and managing staff. Plans, develops, implements, and evaluates the quality of propertys guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brands standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department..Requirements: Diploma in Hospitality ManagementMinimum of 5 years’ experience in a similar roleDriver’s License with own reliable transportResponsibilities: Aesthetics Ensuring that all the furniture is skillfully placed in each area of the hotel and complies with the agreed specs of the Chairman.All the décor, painting, sculptures etc. are positioned so that the best aesthetic look for the area can be achieved.Ensure all furniture and accessories are always maintained and clean up to standard.All the aesthetics files are kept up to date and monitored.Flowers are fresh and attractive daily in all public areas. Housekeeping: Ensure that rooms are serviced and maintained to the standards laid down by the company.Make sure all front of house areas is always clean and tidy.Ensure all cleaning equipment is correctly maintained and stored.Ensure the smooth operation of Housekeeping daily.Daily spot checks of suites and rooms to ensure 5-star standards.Checking of all monthly stock takes for amenities, chemicals, and linen for Housekeeping. Facilities: Regular checking of the property in general and rooms and ensure that all maintenance items are attended to.Reporting and follow up of all maintenance issues pending or outstanding.Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.Planning of hotel projects in conjunction with the Chairman and Facilities Manager Guest Relations Be readily available to deal with problems and complaints.To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staffEnsure all enquiries are dealt with efficiently and courteously.Dealing with, following up on and documenting any guest related incidents arising in the hotel Front Office: Ensure smooth operation of the reception area.Ensure guests are greeted, checked in and allocated rooms promptly and courteously.Ensure check in procedures are strictly adhered to.Ensure maximum occupancy with agreed overbooking policy.To ensure reservations are taken correctly and courteously.Ensure credit control procedures are st
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUxMTk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125889&xid=1109_51194
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We have an opportunity for an Assistant Restaurant Manager to join our team in Stellenbosch on a full time basis.REQUIREMENTSGrade 12Bilingual2 - 3 years previous restaurant management experience or similar role in the hospitalityindustry at a similar establishmentComfortable in dealing with very distinguished clienteleGood knowledge of food and beverages, including dietaries, bar and wine varietalsTeam management & training abilitiesPrevious experience in award-wining restaurants.Wine certificate courses.Must be well-presented and have strong customer service orientationAbility to learn quickly - must have mastered the menu after a period of 1 month in thepositionAvailability to work within opening hours (e.g., evenings, public holidays, weekends)Excellent interpersonal- & communication skillsAbility to maintain a professional working relationship with all departmentsFlexibility and AccountabilityVaccination certificate Job DescriptionEngaging with the guests in the Restaurant by being present, keeping an eye on serviceand constant interaction with guests and responding to their needsTraining and quality control of the Restaurant staff & managing staff performance Communicating relevant information to team, Restaurant Manager and guestsCoordinate communication between front of the house and back of the house staff Planning rosters and managing stock flowImplementing new and fresh service ideas, train, manage and implement storytellingservice journey from food to table.Ensuring service standards are upheld and monitored.Doing daily cash-ups and notifying any other departments/suppliers of relevantinformationForward planning of department, assist Junior Managers & Restaurant Manager on daysoff where duties need to be carried forward. Monitor compliance with safety and hygiene regulationsGeneral administrative duties, including record keeping, ordering of staff uniforms,processing emails, responding to guests, meeting with suppliers
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2y
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