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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
3d
1
National Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Pretoria Branch
Main focus will be new business development and Cold calling, retain and grow existing business.
Achieve Sales Targets.
Structured weekly call planner and call reporting detailing progress with new business development.
Retain and grow new and existing customer base in assigned markets.
Research and pursue new business opportunities.
Conduct market research and formulate plans to expedite sales.
Prompt response to all customer enquiries.
Prepare and present proposals.
Assist in resolving day-to-day customer queries.
Positively contribute to customer administration systems.
Adhere to all Company policies, procedures and business ethics codes.
Quoting on existing and New business.
Customer Visits on a monthly basis.
Submitting Sales Reports.
Attend monthly Sales meetings. Maintain good working relationship with customers and staff.
Monitor competitor activity.
Must be a Team Player.
Skills and experience required
- 3-5 years strong sales and account management experience (preferably in a service industry), including on the road sales and cold calling, , with proven track record.
- Valid Code 8 driver’s license.
- A high level of computer literacy, particularly in MS Excel.
- SAP Experience advantageous
- Understanding of general business concepts.
- Experience in all aspects of customer relationship management.
- Strong understanding of customer and market dynamics and requirements.
- A confident self-starter with the ability to nurture existing and new customer relationships.
- Excellent verbal and written communication and interpersonal skills.
- Must be able to speak and understand English and Afrikaans proficiently.
- Mature, resilient and must be able to handle pressure
- Professional in all aspects.
- Good negotiating skills.
- Positive attitude.
- Team player.
Package on Offer: Basic Salary, medical aid contribution, Pension fund contribution, company car, fuel allowance, cell phone and commission scheme
The ideal candidate will have:
Grade 12
Valid Driver’s license
Reside within Gauteng / East rand area
As per our client’s requirements – have a clear criminal historyConsultant Name: Marlene Smith
3d
SavedSave
Must be able to
speak AFRIKAANS & English fluently
Extensive
knowledge & experience on HVAC products, service & market trends
VRV
Systems, Chillers (water and air-cooled), Chilled Water Systems, Split Units,
Fresh Air Units etc. – Non Neg.
Strong
Pricing of Quotations and Tender exp. – Non Neg.
Ensure
competitive yet profitable offerings. prepare and present sales proposals and
reports
30%
of duties include external sales, meeting with clients as per Tender
specifications & requirements, develop customized client solutions
Build
and maintain strong relationships with key clients, suppliers and stakeholders
Conduct
market research and analysis to identify trends, competitive activity, and new
business opportunities
Excellent
communication, negotiation, and interpersonal skills.
Ability
to work independently and as part of a team
Strong
analytical and problem-solving skills.
Proficiency
in Microsoft Office Suite
Willingness to
travel as & when required
jobspec@work4life.co.za
9d
1
Seeking insurance sales people, and other great sales people who are committed, highly motivated, and ready to make great money. Great product and supportMust have own transportMust have Matric certificateMust have laptop/tabletNo criminal recordAll training will be providedSales experience is an advantageMust have good communication skills100% commission basedPlease send your cv to debbymichaela@hotmail.co.ukWe are underwritten by Gaurdrisk - biggest underwriter in South Africa 3rd biggest in the world - https://guardrisk.co.za/We are partly owned by Capital Legacy - biggest fiduciary company in South Africa (wills and testaments) - https://www.capitallegacy.co.za/We provide all training and there will be ongoing training if neededWe will give you access to experienced advisors that will help you when neededWe will teach you to sell in the government market - that enables you to see 400 - 800 people per month which provides a steady stream of clients so you do not have to rely on cold callingOur company structure is different than other Insurance companies - we are not top heavy - meaning we do not have directors and a CEO that draws salaries - all are out in the field working for commission and we do not own expensive buildings - that allows us to save money for our client AND pay more commission for our plannersOur company website: www.surex.insure (website not finished yet - will be finished within a month)You do not have to know anything about insurance - most people in the company had other jobs before, so you will pick it up quickly.At the moment we offer training in Durban once a month, East London once a month, Cape town twice a month and Jhb (Krugersdorp) every week, 2 training sessions****Please send your cv to debbymichaela@hotmail.co.uk****
12d
1
SavedSave
Job SummaryTo provide efficient and effective sales support, solutions, guidance and advisory service to prospects and/or potential students. The role of a student advisor involves programme/product sales to clients and prospects within the allocated region. Responsible for overall sales, support and activities, from school appointments, capturing, database mining, consulting to closing the sale in an assigned territory. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term goals in line with the company vision and values.Duties & ResponsibilitiesThe role of a student advisor involves programme/product sales to clients and prospects within the allocated region. Responsible for overall sales, support and activities, from school appointments, capturing, database mining, consulting to closing the sale in an assigned territory. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term goals in line with the company vision and values.The role of a student advisor:Book & schedule school appointmentsRelationship building;Researching the market and related products;Thorough knowledge of all the training products;Capturing of information cards on the database management systemGenerate leads through current databases and marketing events/ advertising and networking opportunities;Sales appointments, consultations & enrolments;Cold calling/ frequent contact with the database;Presenting the product or service in a structured professional way face to face marketing.Responsibilities & duties:Work closely with the CBDM, STL & TEC to ensure maximum daily sales activity;Responsible for assisting and managing the STL/TEC’s calendar by booking school appointments with TOP FEEDER schools;Capturing of information cards within 2 days after a school appointment;Full- and part time programmes, (self-paced and full qualification/part time programmes);Updating the marketing workbook;Working against a strict appointment target – scheduling of appointments (60 consultations minimum a month, 20 per week)Demonstrates technical selling skills and product knowledge in all areas;Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors;Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers;Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking;Assists in the implementation/execution the company marketing plans as needed;Responsible for sourcing and developing client relationships and referrals;Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accur
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MDA4OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1769377&xid=1109_180089
1mo
1
SavedSave
A Sales Consultant position has recently become available to represent and market our Legal Compliance solutions services.Refer to image for more information.
16d
PLEASE READ THE DESCRIPTION IN FULL BEFORE APPLYING!!!!!Is your dream to work from home in the digital sector or in digital marketing? Then keep reading.The work market is now evolving and going fully remote however unless your directly family is part of management, most companies still require a good work experience of 1-2 years work experience to give you a job even though you have the know how. We want to give you a chance to be ahead of the game through our internship opportunity.We are a group of companies based in United Kingdom, Netherlands, Portugal. We specialize in Coaching, Training, digital marketing and online courses.We are looking for talented individuals who are willing to take a remote internship for the duration of6-8 weeks2 hours min - 5 hours max per day3-4 days per weekin any of the following roles :- Social media management of one these platforms (Instagram, Facebook, Tik Tok, Linkedin). This is optional. You don't have to be experts in all.- Online community management- Creative graphic designing- Web development- Creative reels creation- Project management- Sales Copy writing- CRM tools (any)- Marketing concept creation- Administrative assistantIf you have any of the skills listed above but have less time, keep reading and give it a try!!What you get out of this internship :- A exposure to world class remote corporate standards- Get an expert internationally recognized certificate in your area of specialization after completion of the internship- A chance to be retained and employed by the Group- Get mentored personally by the C.E.O himself - A chance to work in a dynamic team- A certificate of completion of internship- A letter of recommendation signed by the C.E.O himselfNote : THIS INTERNSHIP IS NOT PAID!!!Requirements to apply :- Positive attitude is a must- Willingness to learn is a must- Must have own laptop and/or smartphone (if social media expert)- Must have access to good Internet- Be hungry to grow and excel- Microsoft excel good knowledge is a plus.- Be able to attend online employee meetings.How to apply :Please send your CV to info@stevendossou.com with your position in the subject of the email. If we do like your profile, we will contact you to schedule an interview with our C.E.O via our calendly link.
2mo
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