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Introduction
A well-established distributor and supplier of red meat products, based in Cullinan, Gauteng is looking for 2 x Finance Analysts to join their dynamic team.
Duties & Responsibilities
Job Purpose:
Support the Financial Reporting & Analysis Manager in all financial planning, analysis and reporting for the Company Group and subsidiaries, optimizing efficiency and profitability.
KPA’s and Output
Budget Management
Support and administrate the setting of quality budget and forecasts for sales and operational areas of the Company Group and subsidiaries.
Assist in weekly/monthly detailed analysis of company CAPEX/Overheads to review actual performance against set budgets/targets.
Administrate control processes and procedures to ensure sales controllable costs are in line with budget.
Management Reporting
Assist in performing financial and non-financial management reporting on a daily, weekly, monthly, quarterly and yearly basis.
Assist in administration of reporting tools/reports needed for financial reporting.
Support the monitoring, reviewing, reporting and tracking of financial achievement against budget on a timely basis and report deviances for corrective action in order to fund operations and increase financial efficiency.
Support the development, implementation and maintenance of reporting on customer and product profitability.
Financial Analysis
Assist in performing ad-hoc analysis e.g., Analyze sales, marketing and operational areas to support strategy development in these areas to improve efficiency and drive profitability.
Assist in recognizing patterns, trends and opportunities in weekly GP’s.
Assist in the administration of performing accurate product costing’s and analyze variances.
Serve as Finance support to sales and marketing and operational areas.
Desired Experience & Qualification
BCom Financial Degree
Package & Remuneration
1 x Finance Analyst (0 – 1 years’ experience) Salary R25K CTC per month1 x Finance Analyst (3 years’ experience) Salary R30K CTC per month
Both these positions qualify for an annual discretionary Performance bonus
Interested?
Please forward your documents to hr1@peopledimension.co.za
Please include your Grade 12 certificate as well as University marks with your CV sumbission.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjY1Mjg4Mjk1P3NvdXJjZT1ndW10cmVl&jid=1555851&xid=1265288295
4h
1
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Client in Pretoria is looking for a Planning Manager is to manage and integrate the different disciplines of Sales, Operations and Procurement of all raw material and dry stock, ensuring that it is a seamless process from forecasts through procurement and production plans and that the inputs to the process are accurate and that profitability is maximized.
Strategic Planning
Participate and influence department strategyMonitor and track against the planDevelop recommendations and subsequent action plans to enable the delivery of the departmental strategyDay to day interaction with team members to deliver strategyBuild and develop effective relationships with relevant stakeholders to highlight and determine best solution to overcome challenges to continuously improveContribute to delivering strategic plans with suppliers by liaising regularly on trend changes and tactical forecastingEnsuring procurement strategy on raw material and dry stock support forecastsProactive and regular communication with key stakeholders
Operational Planning
Understand and optimise supply chain and systemsUnderstand internal and external factors which impact on demand and ensure these are reflected in forecastsCommunicate with internal and external stakeholder to maximise tradeIdentify challenges, trends and opportunitiesMaintain Data and SystemsCollate Information and AssumptionsDevelop and Maintain the ForecastForecasting to align with prospective ordersReach Consensus through AlignmentShare and Publish the ForecastTrack and Manage Demand
Continuous improvement
Analysis of historical and current performanceUnderstand market / product trends as well as department focus that could impact demandLiaise with suppliers with regards to long term tactical plansImplementation and review against long term tactical plans
People Management
Conduct workforce planning to ensure the team is suitably staffed to meet functional objectives taking into account various internal and external factorsImplement, drive and manage all people development initiatives linked to the HR Strategy including performance management, succession planning, talent management etc. to ensure the team’s performance meets the required standardsSet medium to long term goals and objectives for the relevant area of control and monitor progress against thesePlan, organise, lead and control subordinates activities to ensure functional objectives are met or exceededAssure stable employee relations by managing conflict and creating a positive and performing working environment
Teamwork / ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTIzMzkzMzczP3NvdXJjZT1ndW10cmVl&jid=374679&xid=3523393373
5h
1
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Job Title: Marketing Coordinator
Department: Commercial
Job Purpose
The Marketing Coordinator will be responsible or the consolidation and coordination of all marketing activities of the Group and it’s subsidiary brands. This includes the management and maintenance of all social media platforms, content creation and copywriting, graphic design, and ownership of the company’s corporate identity.
This position will work closely with Sales and Product Development teams to align marketing messages with the companies sales and growth strategies, by raising brand awareness through social and direct marketing activities.
The ideal candidate is someone with a passion for food and the foodservice industry (particularly Red Meat), preferably with experience in this sector. We’re looking for someone with strong editorial skills, who is comfortable working in a fast-paced environment.
Reporting to
Marketing Manager
Number of Direct Reports: 0
Number of Indirect Reports: 0
Outputs
Social Media
Content creation for all social media platforms (Food Photography and Styling experience preferred)Action Geographically and Demographically targeted engagement and growth targetsDevelop and implement marketing campaigns across all of the companies brands and subsidiaries, in line with Commercial and Marketing strategy.
Corporate Identity
Design and coordinate all group branded merchandise internally and externallyImplementation and Documentation of all external direct marketing effortsOngoing maintenance and ownership of all group branded merchandiseStaging and coordination of all Direct Marketing effortsEngagement with external suppliers regarding marketing materials
Website and IT
Continually update and maintain the Website with latest marketing communicationManage Search Engine Optimization and Key Word SearchesUpdate and maintain group Sharedrive activity
Customer Service
Manage group web traffic and sales lead from external marketing effortsFeedback on Social Media reviews and engagementFeedback and manage Google Business reviews and engagement
QUALIFICATION DETAILS
Bachelors Degree/Diploma
Graphic Design / Digital Marketing Management / Communication Management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjAzNDk2NDAxP3NvdXJjZT1ndW10cmVl&jid=1124825&xid=4203496401
5h
1
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Duties & Responsibilities
Job Purpose
Support the Financial Reporting & Analysis Manager in all financial planning, analysis and reporting for the company group and subsidiaries, optimizing efficiency and profitability.
Reporting to:
Financial Reporting and Analysis Manager
Output:
1.Budget Management
Support and administrate the setting of quality budget and forecasts for sales and operational areas of the company goup and subsidiaries.Assist in weekly/monthly detailed analysis of company CAPEX/Overheads to review actual performance against set budgets/targets.Administrate control processes and procedures to ensure sales controllable costs are in line with budget.
2.Management Reporting
Assist in performing financial and non-financial management reporting on a daily, weekly, monthly, quarterly and yearly basis.Assist in administration of reporting tools/reports needed for financial reporting.Support the monitoring, reviewing, reporting and tracking of financial achievement against budget on a timely basis and report deviances for corrective action in order to fund operations and increase financial efficiency.Support the development, implementation and maintenance of reporting on customer and product profitability.
3.Financial Analysis
Assist in performing ad-hoc analysis e.g., Analyse sales, marketing and operational areas to support strategy development in these areas to improve efficiency and drive profitability.Assist in recognizing patterns, trends and opportunities in weekly GP’s.Assist in the administration of performing accurate product costing’s and analyse variances.Serve as Finance support to sales and marketing and operational areas.
Desired Experience & Qualification
Qualification details
BCom Financial Degree or CIMA qualified or part qualified
Experience
2 years relevant financial FMCG experience will be preferable
Package & Remuneration
Working hours
Monday to Friday from 07h00 – 16h00
Salary:
R 20,000 – R25,000 CTC per month, depending on experience (NO FEEDBACK WILL BE GIVEN ON CV’S IF THE CANDIDATE’S SALARY EXPECTATION AS WELL AS MOST RECENT PAYSLIP IS NOT INCLUDED)This is a TCTC package – no additional benefits
Interested?
Please forward your CV A...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE1MjA5NDg0P3NvdXJjZT1ndW10cmVl&jid=1423311&xid=3515209484
5h
Ads in other locations
1
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
3h
1
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The Business Analyst takes ownership of assigned products and keeps a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity. They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof.Minimum education (essential): BEng (Industrial). Minimum applicable experience (years): 3 years minimumRequired nature of experience: Business Analysis within the IT, software or medical device field Development of project, product and system specifications Requirement gathering and documentation Project ManagementSkills and Knowledge (essential): Excellent computer proficiency (especially in MS Office Excel). Report and proposal writing skills. Business Process design Agile Project Management BPMN or UML Knowledge API knowledge JIRA, Confluence or similar task management or documentation toolsEssential Competencies: Examining information Documenting facts Providing insights Making decisions Managing tasks Producing output Taking action Pursuing goals Logical thinker Structured Problem solver Detail oriented PM - time managementBusiness Analysis: 60% Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking. Multi-task on a suite of projects and products, all within different stages of development and implementation. Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analysing needs. Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems. Compile relevant specifications documents, UX, UI designs, wireframes and test cases. Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements. Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management. Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department. Continuous improvement of existing products, systems and processes within the department. Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.Business Processes and Strategy: 20% Business process improvements, operationalization and optimization. Develop strategies for the implementation of products, projects or systems, including commercialization, legal and operational aspects. Risk analysis and mitigation. Manage tasks and priorities within product suite. Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof. Effective stakeholder management (both inte
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzI0Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791155&xid=1108_183246
3h
1
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Looking for a passionate Junior Merchandiser who is interested in learning more about buying and planning and is passionate about product development and outdoor retail markets
Duties will include:
Assisting buyer & product developer with everyday administrative tasksPresentation and quotations of new products to customers and managementPlacing purchase orders and signing sales contracts with overseas factoriesPlacing purchase orders with local suppliersOrder and sample tracking and ensuring on time supplier shipmentAnalysis of orders with ME Excel spreadsheets and administration of orders, from placement to final store deliver including quality control (sample approval)Assisting in management of pre-production samples through to production approval, within company policy and proceduresResponsibility for recovering and monitoring any claims from factories for any losses incurred, due to defective quality or late deliveryQuality control specifications
Requirements:
MatricRelevant Diploma or Degree will be an advantageMinimum of 1-2 years experience in product developmentDrivers license and own transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjY4MDgyOTU4P3NvdXJjZT1ndW10cmVl&jid=1228476&xid=3668082958
3h
5
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Hello Brooklyn! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Brooklyn1
3h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
3h
1
SavedSave
Events - Assistant General ManagerResponsibility:Events - Assistant General Manager. Pretoria East. R26 000 CTC + Live In Accommodation + 13th Cheque + Sales Incentive.
Are you a passionate and experienced events professional? Were looking for an Assistant General Manager to help us create unforgettable experiences at our premier events venue. From elegant weddings to high-profile corporate functions, youll oversee a variety of events, ensuring every detail is perfect. Previous experience essential and not negotiable.
• Assist in managing all aspects of event planning and execution
• Coordinate with clients to understand and fulfill their vision
• Lead and inspire a talented team
• Maintain high standards of service and efficiency
Peoples person with own transport. No ITC or Criminal records. Able to work nights and over weekends.
If you do not hear back from us within 2 weeks of applying - please assume that your application was unsuccessful.Salary: R26000 CTCConsultant Name: Nicki Bigham
3h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
4h
1
We invite candidates to apply for the Dealer Training Academy Manager position for our client in the Automotive Industry based in Centurion.
Duties:
Assisting in defining and co-ordination of the annual Supervising the Dealer Training Academy BPO supplier in delivering the targeted training and certification within the Group’s area of responsibility in South Africa and rest of Africa.
Participation in the Training Academy Strategy development and supervision of the annual compilation of service delivery prospectus and schedules, per Brand and approve the release and communication of same.
To manage the procurement process for the Training Academy and the definition, compilation of the specifications of the new services providers in order to collate RFQ’s for business needs.
Develop the Training Academy services and value proposition to the Dealer Network.
Participate in the identification and assessment of revenue generation opportunities for the Training Academy for implementation.
Supervision of the financial performance of the Academy and support of other departments within NSO Services, such as NSO Services and Vehicle Distribution.
Schedule the monthly Finance Review with NSO Controlling and document outcomes for the Technical Training Budget.
Key Performance Indications and measures in conjunction with the Group’s, NSO Brands and Training Academy.
Support with and coordinate the submission of 3-year business plan to the Group.
Participate on rotation at the respective Group International Training Managers Conferences for the Brands to benchmark and give input to training and people development initiatives appropriate for the South African Market.
Ensure that the Training Academy attains and retains all relevant legislative accreditation criteria from various respective legal entities to deliver its services within the South African legal framework. (MerSeta, Tuev, HPCSA).
Overseeing the operations and Governance Manuals to ensure data management, data integrity and performance KPI reporting are adhered to.
Manage and co-ordinate allocated projects according to standard project management principles.
Qualifications:
Must have a Bachelor’s degree in Business Management or Human Resources Management.
Experience:
Must have a minimum of 5 Years at supervisory level.
Essential:
Must have experience in Training Needs Analysis and, Financial and Business management in the motor industry.
Experience with administration of Seta’s Skills Development Programs and Learnerships would be beneficial.
Added Advantage:
Additional Financial Management qualification.
Analytical and conceptual ability.
Entrepreneurial thinking and ability to drive business and customer value-creation.
Excellent Presentation Skills including sound computer skills.
Excellent Presentation Skills including sound computer skills and experience with word processing, database management and presentation packages.
Experience i
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjEwNC9BSw==&jid=1818091&xid=E.L002104/AK
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ROLE PURPOSE
To effectively provide the General Manager and Sales & Service team with sales and service information to enable informed decision making and achievement of sales and service objectives. Responsible for the upkeep and updating of the new Customer Relations Management (CRM) systems. Assist the General Manager with the upkeep of the office in line with the mandate of the General Manager ‘s Exco reporting.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Ensures availability of accurate and up to date client information.Consolidation of all reports from various departments.Work with the Data Analyst team to prepare reports for the GM.Create models for Sales Administration focus and interpretation of the data using MS Excel models.Manage the General Manager’s office by providing administrative and secretarial support.Prepare minutes for the weekly Sales Business Review meetings.Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.Develops and implements administrative procedures to support sales and service.Provides sales and service-related information as required based on sales and service activities and current portfolio data.Provides specific client information/reports to the sales team through analysis of client data.Provide reports on the performance of the regional sales teams on achievement against targets on a monthly basis.Extrapolates information from the system to support budget compilation and determination of revenue targets.Responsible for stationery, housekeeping, and cash sales.Assist and work in conjunction with Financial Administrator from time to time.To provide administrative and secretarial support to the Sales Manager.Some staff supervision.
Cost Management
Provides input into the compilation of the regional sales and service budget for determination of revenue targets.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Matric (Grade 12) with a Diploma in Information Technology/Marketing Management /B Degree preferredAt least 3 years’ experience in sales administrationAdvanced Excel skillsExcellent command of the English languageMust have excellent communication and interpersonal skillsMust pay attention to detailMust be focused on achieving resultsMust be a team player
Must have business acumen and be able...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODM1MjE5MjU1P3NvdXJjZT1ndW10cmVl&jid=1474552&xid=2835219255
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The ideal candidate is a detail-oriented team player who will be highly resourceful, and innovative, and possesses a significant amount of knowledge and experience in Business Development, Sales, and Marketing. The candidate should have at least 2 years of solid foundation in the basic principles of business and sales strategies, communication, and time management capabilities to thrive in this role.
Responsibilities
Identify and develop profitable new business opportunities and achieving sales targets.Develop new sales leads and build a database of potential clients.Maintain and grow existing business by cross-selling opportunities.Develop strong client relationships to enhance and increase sales potentialKeep up-to-date sales records for all existing and prospective accounts on company IT systems.Prepare detailed and professional written proposals and quotations where applicableProfessional sales approach is always followed.Ensure that your current customer portfolio is satisfied and that all premiums written are collected within the acceptable parameters (Average Collection rate)Achieve 200 calls per weekComplete accurate and timely sales administration recordsSubmit to the Manager all relevant reports, paperwork, and update on all forward sales activity
Skills:Business Writing skillsNegotiation skillsTelephonic sales & EtiquetteConfident communicator both over the phone and in writingStrong sales approach including negotiating, handling objections, and closing a deal.
ATTRIBUTESActively participate in team meetings and use your market knowledge to: Sell the products effectivelyAbility to work in team orientated environment and contribute in a positive mannerAbility to work independently and self-managedInitiative and professionalism alwaysIntegrity, responsibility, and accountability are to be displayed during all timesAbility to meet deadlines within time constraintsAbility to be effective in a pressurized environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTU5MjgzNTk3P3NvdXJjZT1ndW10cmVl&jid=1345341&xid=2959283597
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Qualifications• BEng Degree – Mechanical, Mechatronic, Industrial, Electrical or Electronic• Matric with at least 6 distinctions, or an average of 85% (Non-negotiable)
Responsibilities and duties will include:• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Develop goals for the development team and business growth and ensure they are met• Keep record of sales, revenue, invoices and travel itineraries• Provide trustworthy feedback and after-sales support• Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Contact potential clients to establish a network and arrange meetings (Foreign and domestic)• Identify new markets and improve sales• Plan and oversee new marketing initiatives• Attend conferences, meetings, and industry-related eventsAdditional information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzE4MzE3Nzc/c291cmNlPWd1bXRyZWU=&jid=1752833&xid=331831777
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STRATEGIC IMPACT OF THE ROLE:
To ensure that the overall Sales Division reach its objectives and goals by the acquisition and retention of new clients and building value for all stakeholders (Clients, Suppliers, Distributors and Internally)
THE PURPOSE OF THE JOB:
Is responsible for assisting the organization obtaining better brand recognition and financial growth. The coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins. In addition, also responsible for building a proper pipeline and closing and responding to opportunities to assist with achieving the Goals and Objectives of the companies
ACADEMIC QUALIFICATIONS REQUIRED:
Minimum:
MatricDiploma/Degree
RELEVANT EXPERIENCE REQUIRED:
3-4 Years’ Experience PreferredSolid working experience in an ICT Environment (Hardware, Software, Tenders/RFQ/RFI & Accessories)Excellent track record selling ICT SolutionsExperience in presentations to C ClientsMust have minimum 1-2 years Security Sales experience (Firewalls, Endpoint Protection, Vulnerability Management etc.
KEY PERFORMANCE AREAS
Sales Administration -
Ensure that all Tender Documentation are evaluated in conjunction with the Technical and Internal Sales TeamEnsure that all regulatory compliance and governance are adhered toAssist with PricingAssist with Generating QuotationsIdentify Risks and process improvementEnsure that all activities are recorded on Comma 5Ensure that deadlines are metEnsure accuracy of all documentationRaise non-conformances with Helpdesk
External Sales:
Check portals for leadsIdentify new clients on Linked, websites and other formal or information platformsFocus on Target Clients identifiedMinimum of 8 Client Visits per monthMinimum of 24 Client Visits per quarterCustomer Acquisition – 1 Net New Purple Customer per six months (R5M)Customer retentionBuild pipeline of opportunities which is worth 10x your targetSell 1 Managed Service SLA over a 12 month period
Customer Centricity:
Execute customer excellence at all timesUpdate clients on ETAs, delays and respond timeously to all requestsUpdate open ordersObtain a reference letters for all salesParticipate in customer satisfaction surveys when requested
Certifications
Ensure once certification is completed per month (Refer to PDP)Minimum of one certi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjAxMDEwNTIxP3NvdXJjZT1ndW10cmVl&jid=1228954&xid=2201010521
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Synopsis:
My client who is a leading distributor in the electronic security equipment industry which provides effective integration support across the African continent is looking for an External Sales Consultant to join their team.
The company has two divisions; distribution of security products directly to trade clients and a turnkey project management service supporting both project managers and end users.
A complete product matrix is available to assist all clients in the various markets, including; the larger complex projects at higher-end (tier 1), the standard systems and solutions at mid-end (tier 2) and even the smaller commodities at lower-end (tier 3). With eminent quality brands, they can offer their clients a much larger choice of security solutions.
Their service matrix offers clients complete peace of mind. Not only can the company provide the full basket of products, they also have a portfolio of finance institutes to assist with the funding of larger projects. A technical department is able to offer clients a full specialised support service, being it technical support or repairs. They have an experienced and professional in-house design team to assist with any size project.
Personality Summary:
High Driver - Ambitious, Results Orientated Go-getter. Self-Starter. Makes things happen.Moderate Analytical - Strong with analysis, metrics, data and fact based decision making.
Job Description:• Build & manage strong customer relationships with existing as well as new clients by engaging with the decision makers to uncover new opportunities to build effective pipeline.• Identify new potential clients & promote sales by engaging weekly through call, email & visits to onboard new logos to existing dealer base as well as work closely with the NB development Consultant.• Set up meetings with decision makers & completion of post visit email afterwards for every meeting with Top 30 client profile.• Manage dealer base consistently by updating details frequently and analyse sales per product and category to promote healthy spread of sales across all categories.• Build strong and accurate pipeline and adding value.• Service clients quickly, efficiently & professionally at all times.• Offer proficient technical advice and work out solutions accurately.• Commit to mastering knowledge of the applications, features, & benefits of all relevant product lines & solutions.• Accurate drafting of quotations and solutions based on the specific needs of clients through existing resources.• Articulate companys value proposition and product matrix to clients.• Accurate Monthly Planning & execution thereof.• Meet Monthly, Quarterly and Yearly sales targets by executing set expectations.
Qualifications:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODM5OTc1MDgxP3NvdXJjZT1ndW10cmVl&jid=1616393&xid=1839975081
4h
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