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1
Overview:
Contextualising and implementing strategic operational systems according to the vision and mission of the Franchisee in market. Maintaining Operational Standards as determined by the Franchisor. The position reports to the Leadership Team and relevant GM / Executive Manager, and has 4 direct reports.
Minimum Requirements:
BCom Degree or 5 years’ experience at an Area Coach / Area Manager levelProven performance and success in Area Coach / Area Manager rolesPrevious experience in the Quick Service Restaurant industry advantageous
Responsibilities:
Customers:
Ensure ROCC action plans are completed to ensure targets are metEnsure CHAMPS check reviews are done to ensure targets are metAnalyse and review registered customer complaints according to trends, take appropriate actions according to company policies and procedures or guidelines
Staff / People Management:
Identify and develop suitable Area Coach level candidates for succession planning, and review quarterlyReview individual Area Coach bench plan periodically, consolidate regional information and present to the Leadership TeamEnsure Balance score card gaps are identified by Area Coaches, actioned correctly, implemented, evaluated and reviewedPeriodically evaluate IR incidents, identify gaps, obtain input from HR if necessary, consolidate information and report to the Leadership TeamChair IR meetings where requested by Area CoachesCommunicate changes in company policies, procedures and Employment Legislation to Area Coaches and ensure compliance.Ensure recruitment practices are aligned with company policies and procedures and company Employment equity targetsConduct annual 360 degree evaluation for Area CoachesCompile an individual development plan for each Area Coach, discuss and contract with Area Coach and ensure implementationCoach and develop Area Coaches and other subordinates where required to meet specific standardsRecognise capability issues at store level, advise the Area Coach and follow up. Ensure the successful implementation of people capability at store level and monitor performance standardsIdentify capability issues of all Area Coaches, action and follow up. Assess the performance of the Area Coach against established targets, determine gaps in Area Coach’s performance and implement development plan for the Area Coach to improve performance and ensure achievement of KPI’s.
Sales:
Authorise...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzQ4NTc1MjkxP3NvdXJjZT1ndW10cmVl&jid=1719517&xid=3748575291
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Overview:
To provide a full function Human Resources service in terms of advice, administration, support, control and coordination of all Human Resources activities on plant level. The position reports to the HR Specialist, and although will be based in Rosslyn, requires travel to Silverton. Experience and exposure to the arbitration process, CCMA preparation and representation, DRC representation and general IR is essential.
Minimum requirements:
National Diploma in Human Resources Management or Industrial/Organisational Psychology. Additional QualificationDegree in Human Resources Management (highly advantageous)Experience in an Automotive Manufacturing environment (highly advantageous)2 – 3 years in a similar function, providing a full range of HR services
Responsibilities:
HR Legislation:
Comply with the relevant HR Legislation (Labour Relations Act, Employment Equity Act, BBBEE Act, Skills Development Act, MIBCO Main Agreement etc.)
Employment Equity:
Scheduling & attending all EE & SD Committee meetings for the plant.Responsible for EE Administration, plant EE files & EE & SD Meeting minutesResponsible for the availability of up to date EE files and documentation for the DoEL inspections.
Recruitment and Selection:
Completion of RJF’s and follow up on the approvals of RJF’s for all vacant positionsTracking of the recruitment process from beginning to end and provide updates to HR Specialist and plant line managementLiaise with the recruitment agencies when the vacancies are placed externally, ensure the recruitment process is tracked and completed from beginning to endAttend and form part of all recruitment interviews and ensure EE representation for all plant based positionsCompile, obtain approval from line management and advertise internal vacanciesEnsure a shortlist of candidates are supplied to line management and recorded on vacancy fileResponsible for the co-ordination and administration of the recruitments process i.e. interview guides, setting up interviews, diarising interview dates and times etc.Responsible for the co-ordination of all relevant verification checks for suitable candidates (i.e. criminal checks, qualifications, references etc.)Request from payroll SPN/WPN’s as requiredEnsure that the recruitment and take on process for Internships and appren...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjU0NzMzOTU5P3NvdXJjZT1ndW10cmVl&jid=1728974&xid=3254733959
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An exciting career opportunity exists for a Unit Manager in Causality within the Mafikeng area.
If you have the following experience, we look forward to receiving your application.
Duties include the following, but not limited to:
•Applicants must have good knowledge and experience of nursing protocols for Orthopaedic patients.
•Building strong relationships with Doctors, Staff members, Patients and Family members
•Staff management, IR, Recruitment
•Financial management, Stock control and Correct billing of all ward stock
•Clinical leader and ensure competency of staff
•Identify clinical & safety risks within the ward
•Ensure high quality of nursing care as per companies company standards
•Training & Development of staff
Requirements:
•Nursing Diploma or Degree and SANC registered
•3 years management experience within Trauma unit of a private hospital
•Solid experience of Orthopaedic patients
•Good leadership and interpersonal skills
•Good verbal communication skills
Salary:
Market related
Application Process:
It is imperative that when applying for this position you make use of the reference number otherwise your application will not be considered
Closing Date: 15 September 2020
To apply for the above mentioned position, please e-mail your CV to: Joburg@medxstaff.co.za
If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful
Job Reference #: MafikengConsultant Name: Michelle Seyfried
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We are looking to employ an Internal Resourcer for our busy East London office.
The ideal Candidate would have recently completed their studies in Human Resources Management and now wanting to gain experience within the HR / Recruitment Sector.
Must be self-driven and energetic as we operate in a fast-paced highly pressurized environment.
Exposure to various aspects of HR, LR, IR and Recruitment processes and procedures will provide valuable experience for anyone wanting to pursue a career in the HR field.
The position will entail the following criteria:
Advertising positions on our Online Database, and the various Social Media portals available, to handle ad responseInterviewing candidates according to APSO and Company standards, for suitability based on the JobspecAdherence to the minimum Stat requirements as stipulated by the Director(s)Ensuring all candidates interviewed are loaded on to the Online Database, and Candidate Folders completed and filedEnsuring all relevant verifications have been processed for the Candidate, according to law and Company SOPReferring shortlisted, correct, updated and quality-checked CV to the Client in the Abantu Typed FormatProviding Candidates to be interviewed with correct Interview Information and relevant JobspecRegretting Candidates not suitable on application, or unsuccessful or not shortlisted by the ClientSet up call cycle system to ensure that potential candidates are followed up with on a regular basisDirect support structure to other Abantu branches as and when neededCompletion of Candidate Placed Front Covers with correct billing information and submitted to Accounts Dep.Follow-ups with placed Candidates and applicable Clients throughout the Guarantee PeriodFollow-up Feedback captured into the Perm Follow-Ups spreadsheet and submitted to Directors every monthFollow up with new Starters 1 week prior to their start date to ensure no issues with placementEnsure the Online and Internal Databases are updated with new Candidate’s information and documentsUpdating the Online Database with Job Status, closing positions and placed CandidatesAdherence to APSO regulations and processes, BCEA and LRA Legislation and Company SOP at all timesAny other required administration tasks required for the recruitment process
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDczMDUxNzgwP3NvdXJjZT1ndW10cmVl&jid=1511261&xid=3473051780
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Urgently looking for an experienced HR Generalist with no less than 6 years experience in management / supervisory role. Role is in JHB, for largest diagnostic pathology service in S.A.
You will be responsible for:
Stakeholder engagement - business partners
Strategy drafting
Policy drafting and implementation
Conduct needs / gaps analysis for the business
Cost management of the branch
On-boarding and off-boarding of employees - orientation and exit interviews
Conduct necessary audits
Salary transaction approvals
Advise management on matters related to staff
Leave management
Disciplinary action, performance management, grievances
Recruitment of the region
Manage the branch operations effectively
Must have:
Valid drivers license
Honours in HR
8 Years HR generalist experience, no less than 6 years management / supervisory roles held
Know how to work on performance management systems
HR/IR knowledge, up to date on all the Acts
Familiar with HR information systems
Communication skills
Analytical skills
Attention to detail
Conceptual skill
Interpersonal skills
Must have a clear criminal record, clear credit record, great track record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjM2OTgyMjcxP3NvdXJjZT1ndW10cmVl&jid=1701328&xid=4236982271
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LetsLink Recruitment is assisting a Private Hospital Group to employ an Human Resource Manager. The work is based in Durban KwaZulu Natal.
The incumbent will be responsible for providing an effective and efficient HR service within the business unit, which includes but is not limited to:
Participating as a credible business partner by developing HR solutions that add value to the Business Units’ core strategic focus areas.Leveraging and managing HR knowledge to build talent and increase employee commitment.Advising, coaching, and supporting Line Managers on the implementation of HR processes and solutions.
The successful candidate will form part of the business unit EXCO Management team.
Key work output and accountabilities:
Align HR tactical plans around local demand and supply dynamics and translating this into financial, operational, and labour requirements.Prepare and/or influence and manage HR budgets and assist the business to reduce expenses and increase revenue.Develop succession plans and manage talent flows in the business to ensure that there is a pool of talent available.Influence the implementation of all transformation strategies.Targeted attraction, recruitment, and selection.Facilitating the end-to-end training plan.Organisation design and process engineering.Culture and change management.Maintaining sound employee relationships, risk management and industrial relations.Performance management.Remuneration and reward practices.Analyse, interpret and compile reports.Project management.Personnel AdministrationEffective employee management & audit compliance.Facilitation of staff wellness & employee benefits.Maintain healthy stakeholder relationships.
Skills Profile
Education
3-year bachelor’s degree or Advanced Diploma in Human Resources Management or an equivalent NQF level 7 qualification.
Work experience
A minimum of 3 years extensive Human Resources Generalist experience at a senior level operating as a Transformation or Change Agent
Knowledge
Good knowledge of Remuneration, Talent Management, Transformation, Recruitment and Selection, Learning and Development, Organisational Design and Reengineering, IR and Performance Management.Knowledge of HR and Remuneration systems.Knowledge of HR related legislation.Knowledge on HR theories, principles, and practices.Understanding financial principles to interpret key financial information and trends.Proven history in Diversity and Relationship Management.Advanced Computer Lite...
https://www.ditto.jobs/job/gumtree/990060412?source=gumtree
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We are looking for a skilled HR Officer to be based in Kimberley, who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.
RESPONSIBILITIES:
Support the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process;Create and implement effective onboarding plans;Develop training and development programs;Assist in performance management processes;Support the management of IR and disciplinary and grievance issues;Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements;Support day to day HR operations;
REQUIREMENTS:
Proven experience as HR officer, administrator or other HR position;Knowledge of HR functions (pay & benefits, recruitment, training & development etc.);Understanding of labor laws and disciplinary procedures;Proficient in MS Office; knowledge of HRMS is a plus;Outstanding organizational and time-management abilities;Excellent communication and interpersonal skills;Problem-solving and decision-making aptitude;Strong ethics and reliability;Diploma or Degree in HR, Labour Relations, Industrial Psychology or any relevant field;
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTg2MDUxNjE0P3NvdXJjZT1ndW10cmVl&jid=1175666&xid=3986051614
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VACANCY: AREA MANAGER - FMCG – LADYSMITH
REQUIREMENTS (AMONGST OTHERS):
Previous experience as RETAIL AREA MANAGER – ESSENTIAL
Excellent Communication Skills
Profit driven.
Self-Motivated
RESPONSIBILITIES:
Driving turnover
Controlling expenses and stock losses
Managing, motivating, and training staff
Managing merchandise
Handling of IR issues
Manage the opening of new stores.
RITE-FIT STAFFING
Please email: admin1@ritefit.co.za
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.
Consultant Name: Ritefit Admin
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Contribute to the overall success of the Company by providing quality customer service, ensuring your designated work area is ready for business at all times. Ensuring that the store’s Admin and HR departments run smoothly at all times and that all administration policies and procedures are correctly and consistently implemented in the business. Ensure the Company image is protected by delivering excellence in customer service acting in the best interests of the Company at all times.
Responsibilities:
Administration, IR/Personnel, Inventory, General and Housekeeping duties, Filing, Health and Safety, Problem Solving, Debtors and Creditor Management.
Qualifications:
The individual filling this position should a relevant and suitable experience and qualifications pertaining to administration / HR management in the retail environment.
Knowledge and Skills Requirements:
The following knowledge and skill requirements would be a preference, but not necessarily a minimum requirement unless otherwise indicated. 4 – 5 years admin manager and / or accounts experience, Communication Skills, Interpersonal Skills and be able to work as part of a team, Literate and numerate, show an aptitude for figures Company systems, policies and procedures, Microsoft Office, accounting package, Attention to detail and accuracy Relevant experience in back-office accounting software (relevant to Company), Honesty and integrity.
Working Conditions:
The administration / HR clerk is responsible for ensuring that all supplier and creditors accounts are reconciled timeously and that the correct amount is paid to suppliers / creditor timeously. The administration / HR clerk is effectively responsible for company money and staff. Therefore, needs to be well organised, be able to work as part of a team, and be able to meet deadlines.
If you qualify and would like to apply for this position, please attach a copy of your CV when applying on this platform.
Salary: RTBCJob Reference #: MMTUNADMINConsultant Name: LRB Legendary Retail Brands
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Snr Recruitment Branch Manager, Krugersdorp, R45ctc + Profit Sharing
We have an opportunity for a Branch Manager in Krugersdorp. Requirements:
• Minimum 10 years solution sales experience of which at least 6 years need to be within the recruitment industry, covering both Perm and TES Blue Collar recruitment
• Minimum 6 years’ experience at Management level responsible for ensuring the running of a profitable business or as a budget owner – bottom line driven
• Previous Sales and Operations Management experience, ensuring overall growth whilst servicing technical industries i.e., Petrochemical, Mining, Manufacturing, Automotive etc.
• Proven track record of successful branch / operations, and generation of billings within the perm and TES environment
• Good knowledge of the Labour Relations Act (LRA), the Temporary Employment Services (TES) industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils and Sectoral Determinations
• Previous Industrial Relations (IR) experience and good knowledge of IR procedures
• Excellent communication skills (both written and verbal)
• Computer literate (MS Office)
• Valid drivers’ license with own reliable vehicle (essential)
Duties:
• Facilitate strategic sales and operational planning and execution thereof
• Ensure effective site operations and above average customer service
• Conduct presentations at Board level to secure contracts / Service Level Agreements (SLA)
• Monitor and evaluate strategic planning and evaluation with emphasis on gross profit and performance
• Responsible for the operational efficiencies and service delivery of the branch
• Client Relationship Management (internally and externally)
• Responsible and accountable for the achievement of the branch budgets in line with nett profits
• Develop and lead a high-performance team of staff by establishing key performance deliverables for each individual in line with supporting the objectives set out in the strategic plans and goals
• Business Development and Marketing of RECRUITMENT AGENCY services to industries within the region
• Quality assurance and compliance with Company policies and procedures
• Responsible for effective management of Administration, Finance and Reporting
• Conduct research on every client given to recruit for prior to sourcing of skills
• Networking to ensure strong database of skills
• Build a database in line with positions given to recruit
• Placing of adverts for jobs allocated to ensure attraction of skill
• Contact possible candidates, establish interest and interview for relevant positions within the desired time frames
• Conduct detailed, competency-based interviews (target and selection) ensuring all detail and volumes are reflected.
• Final check CV returne...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTgzOTQxNTg/c291cmNlPWd1bXRyZWU=&jid=1466154&xid=698394158
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Introduction
A a multi-disciplinary engineering and construction company based in Secunda is looking for an experienced HR Managerto join their team. (IR and Recruitment strong).
Duties & Responsibilities
800 EmployeesResponsible for day to day HR functionsIR FunctionsRecruitment, job profiling and terminationsOrganize and maintain personnel recordsUpdate internal databasesPrepare HR documents, like employment contracts and new hire guidesLiaise with external partners, like insurance vendors, and ensure legal complianceCreate regular reports and presentations on HR metricsAnswer employees queries about HR-related issuesAssist payroll department by providing relevant employee informationArrange travel accommodations and process expense formsParticipate in HR projectsRecruitment, job profiling and terminationsLegislative and company policy compliance.Provide expert guidance and support partners to ensure all employees’ issues are resolved.Bridge management and employee relations by addressing demands, grievances or other issues.
Desired Experience & Qualification
Human Resource Management QualificationKnowledge of Recruitment processesIR Systems and protocolsKnowledge of HR ContractsOwn Transport and Driver’s LicenseKnowledge of HR systems and databases (Sage)Computer literateKnowledge of labour law and HR best practices10 Years HR Experience
Package & Remuneration
R 50 000 - R 65 000 CTC pm.
Negotiable depending on experience
Interested?
Please mail your CV to hr1 (at) peopledimension (dot) co (dot) za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDY0ODc1Nzc1P3NvdXJjZT1ndW10cmVl&jid=1719520&xid=3464875775
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Our client in the moto industry based in East Rand is currently looking for a National Sales Manager to project and implement functional strategies to increase sales and market share for profitable new business, a leader to manage processes, systems, and people to achieve and ensure targets are met, this role will increase your management skills as well as people management skills.
Responsibilities.
Lead and guide sales team to ensure growth targets and revenue are met for portfoliosProvide accurate forecasting to ensure business capitalizes on new opportunities and meets targetsDevelop and implement new sale strategies and programs to exploit new market opportunitiesIdentify and develop customer base and working with new and existing customers through planning and reviewsMotivate and advise sales team to improve performance and culture accountability at all levels, with customer line of sightOrganize and plan lead salesResponsible for jointly setting strategic direction and execution of strategic business plans into measurable business outcomesDevelopment of the sales management team against defined succession plans strategy.
Requirements:
NQF 7 in Business Management, MBA or equivalent qualification5 + years experience in a Senior Management capacityDrivers license (code B)Advanced computer skillsTrack record of achieving results in sales6+ years of people management experienceKnowledge in Business analysis, strategic development and marketingAbility to lead and build team capabilitiesProven ability to meet deadlines and work under pressureNegotiation skills and understanding of business procurementExceptional capacity for managing and leading peopleSolid understanding of finance, IR and people coaching and hiringService orientation and Customer focus
If you meet the requirements for above position kindly email your profile to: hr@solicited.co.za
To see more career opportunities click link below:
https://www.dittojobs.com/company/view
Should you have any questions regarding the above role or any other vacancies, kindly visit our website: www.solicited.co.za
If you don’t hear from us within 2 weeks from the closing date, please consider your application unsuccessful. Should we have any other roles that match your profile, we will contact you.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjAwMjY2NTMzP3NvdXJjZT1ndW10cmVl&jid=1225226&xid=3200266533
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Were looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability. Roles & responsibilitiesManage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.Providing motivation, coaching and feedback to team members to enable them to improve their performance.Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met.Motivate team members and control attrition.Complaint and escalation management.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frame.Client Interaction, where required – Daily/Weekly/Monthly.Productivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations, and information security standards.Management reporting and oversight.Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team. Minimum RequirementsMatricAt least 2 years experience in a leadership role, in contact centre short term insurance sales.Must be technologically savvy.Certificate in supervisory management, ideal but not essential.Understanding of IR and HR policies.Ability to handle escalations and take ownership. Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients lives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789272&xid=1108_182448
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Manage a team of recruiters and support staff.
Develop a recruitment strategy.
Develop team strategy and high-performance culture.
Manage day to day operations.
Implement and execute deadline.
Continuous improvement on process and outputs.
Meet and exceed client expectations.
Manage temps.
Client service and managing client accounts.
Oversee and provide input to payroll.
Responsible for quotations.
Responsible for HR and IR.
Must have the ability to lead, motivate and inspire team to achieve targets.
Ability to lead and develop team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDY5MjM3MzA/c291cmNlPWd1bXRyZWU=&jid=1746973&xid=106923730
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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HR/IR/Traning Manager - Mozambique (Tete) candidates only - Salary Neg + Housing, Travel, Education Allowance and transport allocation. Medical aid and Pension fund. I am looking for an HR Generalist The ideal candidate will be responsible for Advising and supporting on all HR and industrial relations Build and maintain relationships Strong experience in policies and procedures. Degree is required (Human Resource) 3-5 years experience HR3-5 Years of Experience in the development and execution of training plans. Send your Cv to marinda@prrrecruitment.co.za #hrcareers #Mozambique#Tete#HR#IR
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTUyMTg0MTcyP3NvdXJjZT1ndW10cmVl&jid=1298020&xid=3152184172
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To ensure that all aspects of payroll are processed in an accurate and timely manner in accordance with legislations. To manage labour relations and all IR activities. To administer the recruitment and exit process and provide support to the general day to day activities of the Human Resources department.
Payroll:
Ensure the accurate and timely preparation and distribution of salaries.Administer records in relation to pension and provident funds, medical aid, and other employee benefits.Prepare monthly PAYE/SDL/UIF returns and ensure payment is made on time and supporting documents are submitted to SARS to ensure compliancy.Maintain and upgrade the VIP payroll system as required (backups, upgrades, validations, etc.)Compilation of the monthly leave report and analysis thereof.
IR Management:
Managing relationships with unions and work forums.Investigating and resolving complex or critical industrial relations issues in a timely and effective manner.Initiator to all internal disciplinary hearings.Represent the company at the CDR/CCMA.Advise and support management on discipline in accordance with the company policy and legislation.
Skills Development:
Communicate approved learning interventions and training.Review the training need analysis document and ensure it is aligned to the organization’s developmental needs.Ensure that the training needs identified are implementable within the WSP specified period.Ensure the timeous communication of the WSP’s and ATRs to all the internal stakeholders and EE/SD Committee.Monitor the submission of WSP/ATR to the Seta to ensure the deadlines are met.
Recruitment & Selection:
Ensure that all positions are advertised as per procedure/practice.Ensure effective recruitment and selection process is in line with business skills, talent, and statutory requirements.Ensure recruitment is aligned with Employment Equity Plan.Ensure all relevant procedures are followed in accordance with the recruitment policy.
Minimum Requirements
LLB/BCom Law Degree
3 years’ experience in IR & payroll management.Attention to detail, systems oriented, organized, analytical.Excellent command of the English language, both written and spoken.Ability to meet strict deadlines.Good communication skills.High regard for ethics.The ability to function well under pressure, prioritize matters and act on them accordingly.Strong knowledge of HR policies & procedures.Extensive experience in Industrial Relations
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https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTA3NTEzNzA5P3NvdXJjZT1ndW10cmVl&jid=1313980&xid=3107513709
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Our Kirkwood based agri client, operating in the citrus industry, is seeking to appoint an experienced Human Resources Specialist to their dynamic team!
Specialist IR Secures.
Awesome long term career growth opportunity.
Key / essential duties and responsibilities:
Advise on general HR issues.Advise on Labour Relations issues.Provide Disciplinary and Grievance guidance.Policy and documentation compliance.Manage Ad Hoc HR tasks.This person will be tasked to train and develop managers to run disciplinary processes and hearings.Educate staff around IR policies and processes.Opportunity for this person to take over as HR manager in a couple of years time.
Requirements:
Grade 12 (Umalusi national senior certificate).A relevant B-Degree (M+3).2 or more years integrated exposure in IR/HR.Extensive understanding of the portfolio of Human Resources Management.Knowledge of the fruit agricultural industry.General business acumen.Intermediate usage of Microsoft Office.
Desired skills and behavioral competencies:
Facilitation, Coordination and Analysis.Liaison and Communication.Excellent client relationship building skills.High capacity to represent the brand.Ability to multitask.Remain attentive in an often-busy environment.Be versatile if participation in other types of activity is required.Able to manage an integrated team.Achievement/Results driven. Conflict management.Attention to detail.Problem solving.Planning and Organizing.
If you are not contacted within two weeks of applying, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzE1NjEyNDE4P3NvdXJjZT1ndW10cmVl&jid=1449709&xid=3315612418
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