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Area/Location: RoodepoortRequirements: Matric. Responsibilities: Acknowledge visitors and clients immediately by smiling, making direct eye contact, standing up and greeting them in friendly and professional way, making them feel welcome and comfortable.Make every client and pet feel cared for and special.Assist clients by holding doors, helping them with rambunctious pets or children and carrying things when needed.Assist clients with unruly or unrestrained pets. Ensure that all dogs are leashed and that cats and smaller pets are caged. Isolate aggressive pets. Request assistance as needed.Be able to communicate and enforce the Practices payment policies.Listen actively and convey concern, empathy and compassion to clients.Be patient, polite and compassionate with a client who is emotional or discourteous.Be familiar with responses for client complaints or comments regarding their bill or service. Immediately remove loudly complaining or angry clients to a private area where they may speak with the practice manager or doctor.Recognise the limits of your knowledge. If you are not absolutely confident that you know the answer to a clients question, do not answer it. Ask another staff member for help.Maintain the waiting room and retail areas to professional standards.Monitor floors for dirt, urine etc and call for assistance when necessary.Handle telephone and counter calls from clients, staff and the public in a prompt and courteous manner; redirect calls and/or clients as necessary; be able to assess and deal with urgent matters appropriately.Answer telephone and counter enquiries knowledgeably and seek advice if unsure.Ensure Doctors are notified if clients are waiting for longer than 10 minutes or if an urgent patient is presented. If possible inform clients if a wait is anticipated, apologise on behalf of the doctor.Be sensitive to client needs at all times, including monitoring waiting times, consoling grieving clients, handle any client complaints sensitively by enquiring about the reasons for perceived dissatisfaction and attempting to remedy these if possible or seek further assistance.Be sensitive to staff needs at all times including a supportive and friendly atmosphere for veterinary and nursing staff.Ensure reception area is secured and locked and ensure that all heaters, air cons etc are turned off and that the answering machine is on and recording correctly before departure at the end of the day.Ensure all windows are closed.Ensure you are at work and ready at least 15 minutes before the start of your shift.Use and encourage the appointment system and notify walk-ins should there be a wait while booked appointments are seen.Telephones:Answer calls promptly (within 3 rings) in a courteous and friendly manner. NB: Please pay attention to the beeping of the second line. If a call must be placed on hold, ask for the callers permission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3OTExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1200629&xid=1109_77911
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OFFICE ADMIN – IMMEDIATE (PENSIONERS WELCOME)! READ ADVERT BEFORE RESPONDING!!!DO NOT APPLY IF YOU DO NOT QUALIFY!GIDO GROUP (PTY) LTD, RISANA, JOHANNESBURG.We require the services of a skilled and competent admin person.For now, stop gap position, 3 – 4 months. Subject to ability, the possibility of a permanent post.PRIMARY FUNCTION: Being part of a team handling in the main insurance claims and public inquiries relating to security services offered by Gido, covering new and repairs. Telephonic liaising, quoting, and booking of installations/repairs with clients. Dealing with technicians, stock, etc.PRODUCT RANGE: Gate & garage door motors, electric fencing, CCTV (Analog & IP), intercoms, alarm systems & beams, access control, biometrics, etc.REQUIREMENTS: Preferably aged 40 – 70;Preference given to applicants living within a 5km radius of our office;You must be FLUENT in English (Read, write & speak) and must be able to converse in Afrikaans as you will be dealing with our Afrikaans clients (± 50% Of our clients only speak Afrikaans);You will have strong admin skills and must be fully computer literate (MS Word, Excel and Office Outlook); Client liaising experience is a NON-NEGOTIABLE as client liaising entails 90% of your work day; Attention to detail is critical;Security technical experience/background is a major plus;It goes without saying that you are able to work independently and handle extreme pressure at times.NON NEGOTIABLE:Being able to spell;Working with MS Word;Working with Excel;Working with Outlook;Contactable references are a must.HOURS: Mon – Fri: 8 – 5pm, and alternate Saturdays: 8:00 – 14:00. (Weekend off; finish up at 14:00 the Friday).RENUMARATION: To be discussed. For now, weekly payments.AVAILABILITY: To start immediatelyEXCLUSIONS: NO SMOKERS. IMPORTANT CONSIDERATIONS:Gido’s office and property is a NON-SMOKING environment.Management is Afrikaans.We have dogs on the premises that have free reign of the property and offices. All successful applicants will be tested on Word, Excel, and Outlook. Please note, Gido does full background checks including pre-employment polygraph testing.In addition, random monthly polygraph testing is Gido policy.NB. DO NOT APPLY IF YOU DO NOT QUALIFY.ACTION REQUIRED: Reply with your CV to info@gido.co.za (3-Pages maximum).For more on Gido, see our website www.gido.co.za and on FB: Gido Group (Pty) Ltd
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