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Results for personal assistant in Jobs in Berea & Musgrave
· ASSISTANT TO EXECUTIVE REQUIRED IN OVERPORT
DURBAN·
Minimum
of 5 years experience in a similar role·
Excellent
written and verbal communication skills·
Time-management
skills – MUST MEET ALL DEADLINES·
Ability
to pay attention to detail·
Organization
skills·
Ability
to multitask·
Basic
understanding of frequently used computer software and programs, such as
Microsoft Office·
Providing
administrative assistance, such as writing and editing e-mails, drafting memos,
and preparing communications on the executive’s behalf·
Maintaining
comprehensive and accurate records·
Organizing
meetings, including scheduling, sending reminders, and organizing catering when
necessary·
Answering
phone calls in a polite and professional manner·
Managing
the executive’s calendar, including making appointments and prioritizing the
most sensitive matters. Kindly email your CV to admin@motalaperfumes.com if you meet all of the above requirements.
5d
SavedSave
HR Generalist
To maintain business
standards and foster a robust HR environment. With focus on high-quality and
fulfilment whilst supporting the overall HR business strategies. This
position is responsible for assisting with recruitment, employee relations,
performance management, benefits and payroll processing, HR policy
implementation and HR related inquiries. The ideal candidate should possess
strong communication skills, detailed orientated and a solid understanding of
HR best practices.
HR Documentation
Management:
Maintain and update employee
records, including personal information, attendance and performance
evaluations (KPI’s) Ensure accuracy and completeness of HR documentation such
as employment contracts, offer letters and HR policies.
Payroll Processing
Support: Full end to end VIP SAGE
Recruitment and
Onboarding
Employee Offboarding:
Assist with employee
offboarding processes including exit interviews, return of company property,
and benefits termination.
Employee Relation - IR related matters through to disciplinary hearings.
Performance Management:
Support the performance
management process by tracking employee performance evaluations.
HR Policy
Implementation:
Assist with the
development and implementation of HR policies and procedures.
HR Data Management:
Maintain and ensure
data accuracy and integrity.
Generate reports and
analyze HR metrics to support decision-making and identify trends.
Employee Engagement:
Support employee
engagement initiatives, including organizing employee events, surveys, and
recognition programs.
Promote a positive work
culture and foster employee morale and satisfaction.
Requirements
·
Bachelor's degree in Human
Resources, Business Administration, or related field
preferred however not compulsory
·
3+ years of experience in human
resources roles, preferably as an HR Assistant or Coordinator.
·
Experience in payroll processing or benefits administration
·
Strong understanding of HR principles,
practices, and labour law.
·
Excellent interpersonal and
communication skills.
·
Ability to maintain
confidentiality and handle sensitive information with discretion.
·
Proficiency in Microsoft Office
and excel. If you think you have what it takes to fulfill on this role then please forward your CV to candices@pulsegroup.co.za
18d
Requirements - ADMIN ASSISTANT1. Well-spoken with excellent telephone etiquette.2. Complete Tasks & Reports punctually3. Must be organized with attention to detail.4. Ability to work under pressure.5. Proficient in Microsoft Office.6. Committed and willing to learn about the business.Please send your CV to: michelleventer401@gmail.com to be considered for a personal interview.
1mo
1
SavedSave
PA/SECRETARY WANTED URGENTLY WITH STRONG COMPUTER SKILLS & PREFERABLY A CODE 08 DRIVERS LICENCE
I am looking for an energetic, smart, intelligent, vibrant, well-groomed young woman or man with a pleasant disposition to work with as my personal assistant.
You need to be above Average computer literate with the ability to trouble shoot, work fast and accurately, multi task efficiently, be methodical and work well under pressure
A code 08 drivers licence, knowledge of Durban and surrounding areas and a flair for social media marketing is a big plus but not essential.
Honesty, reliability, presentability, loyalty, dedication & commitment to duty is what i am looking for.
Starting Salary while training during your 3 month probation period is R3500-R4300 per month basic plus commission if you have a marketing flair and ability.
We are a car dealer and if you like motor cars & like a job thats out doors & not confined to an office all the time then this job will suite you. Its an entry level position with plenty potential for growth.Only people that are serious about working and building a career may apply. No time wasters or job speculators please!
The working environment is very pleasant and there is plenty potential for rapid growth. The working hours are Monday to Friday 7:30am to 5pm and Saturdays 8am to 1:30pm
If you would like to know more about my company you are welcome to check out our website : www.saautobuyer.co.za to get a comprehensive idea of what it is exactly that we do.
We are also on Google SA Auto Buyer Durban.This is an opportunity of a life time for someone who hasn’t had any previous work experience and is looking to settle down and build a career for themselves as I will train you fully and teach you everything you need to know to earn yourself a fantastic salary every month over and above your basic salary.
Email your CV together with a recent picture of yourself to maleks @ telkomsa. net NB: ONLY CV'S WITH CLEAR PICTURES WILL BE REPLIED TO OR CONSIDERED FOR THE POSITION AS IT IS IMPERATIVE THAT WE ARE ABLE TO PUT A FACE TO EVERY CV THAT WE RECEIVE SO THAT WE CAN PROFILE ALL APPLICANTS BEFORE CALLING YOU IN FOR AN INTERVIEW AND ENSURE THAT YOU MEET WITH OUR PROFILING CRITERIA.
Please do not call me under any circumstances as I run a very busy office and don’t have the time to entertain calls. Once we receive your cv and find that you meet all our criteria then we will contact you either telephonically or via email. If you wish you may message me on whatsapp on 0837861969 for enquiries but i will only respond when i have the time.ONCE AGAIN I RE ITTERATE DO NOT CALL ME UNDER ANY CIRCUMSTANCES. IF YOU CALL ME YOU WILL BE AUTOMATICALLY DISQUALIFIED AS IT WILL SHOW ME THAT YOU CANT FOLLOW INSTRUCTIONS & I AM LOOKING FOR SOMEONE WHO CAN TAKE INSTRUCTIONS PRECISELY & PAYS ATTENTION TO DETAIL.
Thank you and best of luck
Mr Malek
Director SA Auto Buyer
www.saautobuyer.co.za
email : maleks@telkomsa.net
1mo
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South Africa’s leading provider of Electronic Bill Presentment and Payment (EBPP) solutions requires the full-time services of a seasoned software support consultant with excellent interpersonal skills to assist clients on site. Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects. The Company offers a modern office environment, incorporating a focus on employee well-being and career growth. Acting as an Ambassador and provide Product Support to Government Departments in KZN.
* Interaction with client Branches on a daily basis.
* Respond to incoming requests for Product demonstrations and Training and one-on-one consultations.
* Arrange Product training sessions where necessary
* Communicate new product services and new procedures to client Staff
* Maintain existing relationships with Staff and IT personnel
* Training/Maintaining additional client consultants when/if required
* Maintain accurate log entries of contacts and resolution details and follow up information
* Timeous submission of weekly and monthly activity reports and training evaluation forms
* Troubleshoot software product issues at branches
* Assist with Product roll out when necessary (Installations and training of new versions)
* Ensure all of your sites experiencing issues are visited and assisted
* Ensure Sites with POS devices who have no card transactions, are visited to see why no card transactions are being done
* All sites that have not successfully day ended or opened shifts, to be contacted to resolve issues
* All issues to be logged on software system
* Ensure Day End is successful at the site that you are attending to
* Weekly and Monthly Activity reporting and all required supporting documentation to be submitted on time i.e. Site Sign Off Forms, Training Registers, Day End Reports and Evaluation Forms
* Grade 12 and A+ Certified or similar qualification essential
* Intermediate level of Microsoft Word, Excel and SQL knowledge
* Proficient in English, knowledge of Zulu or other languages highly beneficial
* Must have 3-5 years experience in client facing software support
* Valid drivers license and own transport a must
* Must be willing and able to travel extensively
* AA accredited roadworthy certificate required on application for position
* Only candidates with a passion for IT support and personal client interaction need apply
Market Related Remuneration
* Grade 12 and A+ Certified or similar qualification essential
* Intermediate level of Microsoft Word, Excel and SQL knowledge
* Proficient in English, knowledge of Zulu or other languages highly beneficial
* Must have 3-5 years experience in client facing software support
* Valid drivers license and own transport a must
* Must be willing and able to travel extensively
* AA accredited roadworthy certificate required on application for position
* Only candidat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNjQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268834&xid=1555_71647
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
5d
1
SavedSave
*Reference: DUR002412-SN-1*
Our client, a well known Pharmaceutical organisation currently seeks an experienced Brand Specialist to build and maintain the corporate and product brands and to assist the Marketing Manager in all activities related to the brand to maximise sales.
*The Person:*
* B.Sc (Pharm) / B.Pharm or equivalent.
* Post Graduate qualification in Marketing or Communications.
* Minimum 5 years working experience.
* Preferably at least 2 years’ experience in a sales, product management, branding or advertising role.
* Digital marketing experience.
*The Job:*
* Develop marketing materials that adhere to all regulatory requirements whilst ensuring they are of maximum benefit to the Sales team:
* Develop product leave behinds, detail aids for use by Sales team in accordance with defined brief;
* Identify and select relevant literature to be used as references for promotional material or training material for Sales team;
* Oversee the production and receipt of printed marketing materials;
* Identify promotional items for use as give-aways by the Sales team;
* Co-ordinate distribution of promotional material to Sales team;
* Close liaison with the Sales team to assess customer response to promotional material and to ensure that the printed promotional material is used optimally;
* Create marketing training material for RCA certification in relation to relevant business/brand strategies.
* Internal corporate branding:
* Prepare internal marketing material for inclusion in internal communications;
* Prepare and update company employee features/testimonials (for website re-design & social media platforms);
* Develop annual plan of activities to strengthen the corporate brand (internal);
* Prepare relevant CSR campaigning associated with special awareness days.
* Social Media Liaison:
* Manage and maintain all social media material and features (including LinkedIn, Instagram and Facebook;
* Compile social media features as well as related campaigning for CSR events (internal and external);
* Compile Social Media SOP and update/upkeep of the document.
* Train the relevant teams/employees on the Social Media SOP.
* Prepare annual statistical analysis report for the social media activities/campaigning.
* Translate corporate brand and product brand objectives into brand strategies:
* Develop annual plan of brand activities;
* Provide input into annual Marketing Plan;
* Generate creative ideas to create, build and enhance product brands;
* Identify potential opportunities for brand awareness/promotion and make recommendations to Marketing Manager;
* Ensure all elements of the product are consistent with the brand;
* Suggest new content for website. Develop copy for inclusion on website.
* New product evaluation, competitor and market intelligence:
* Analyse sales, competitor activities, sales team reports/notes to ensure continued understanding of the market and customer’s needs;
* Researc
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYyOTA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1255716&xid=1555_62906
2y
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Applications are invited from suitably qualified persons for the position of Imports Clerk based in the Head
Office in Watford, Congella, Durban. This position reports into the Imports Manager. The successful
incumbent will be responsible for administrative functions in the Imports Department.
* Apply for import and export permit applications.
* Source and supply of import and export documentation.
* Submit and conduct Inspection bookings with OGA (Other Government Agencies)
* Conduct inspections on receiving and loading of products
* Arrange certification with the State Veterinarian and 3rd party inspection services
* Create export documentation such as invoice, packing list and export clearance.
* Responsible for clearing on ACS custom system.
* Clearing and data capturing on our internal Meat Matrix system
* Responsible for distribution, filing and archiving of import and export clearing documentation.
* Submit and follow -up on Telex arrangements with the carrier.
* Book slots on vessels for exports.
* Provide SARS with acquittal documents as and when required.
* Assist the logistics team with obtaining release from the carrier, when required
* Matric
* Suitable qualification would be advantageous
* 3 - 4 years of relevant experience, specifically on clearing and SARS documentation
* Must be proficient in MS Office computer packages.
* Excellent communication skills both written and verbal.
* Good attention to detail and excellent administrative skills.
* Team player
* Excellent time management skills with the ability to work under pressure and meet deadlines.
* A valid code 08 Drivers licence as travel for business purposes will be required.
* Matric
* Suitable qualification would be advantageous
* 3 - 4 years of relevant experience, specifically on clearing and SARS documentation
* Must be proficient in MS Office computer packages.
* Excellent communication skills both written and verbal.
* Good attention to detail and excellent administrative skills.
* Team player
* Excellent time management skills with the ability to work under pressure and meet deadlines.
* A valid code 08 Drivers licence as travel for business purposes will be required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY3NDQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1259936&xid=1555_67444
2y
1
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Duties Serve as the technical departments first point of contact in dealing with correspondence and phone calls. Relaying messages to staff who are onsite.Manage diaries, organise meetings, appointments.Responding and directing emails timeously to the correct department for resolve.Administration and management of the automated workflow core management system on projects and all relevant tickets/tasks assigned to the department.Reminding the departments seniors and Technical Manager of important tasks and deadlines for completion.Typing, compiling , formatting documents, correspondence and presentations.Implementing and maintaining procedures/ administrative systems.Liaising with Home Owners, suppliers and staff.Assist with the management of archive documents, scanning of plans and drawing.Preparing meeting rooms for scheduled events and arranging refreshments .Any adhoc work in relation to the job Minimum Requirements: Matric, with a certificate in secretarial work, office administration, or related5 years of experience as a personal assistant and/or office administratorExtensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.Advanced typing, note-taking, recordkeeping, and organizational skills.Ability to manage internal and external correspondence.Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.Excellent written and verbal communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0ODA1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216006&xid=1109_84805
2y
1
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Position: Dealer Relationship ManagerThis Build Dealer Relationship Manager will maintain and enhance relationships with new and existing Dealer Business Partners. Lead and collaborate with the Dealer RelationshipConsultants to ensure any business or technical queries and issues are are resolved effectively in order to deliver end to end business results and ensureoptimal business performance.Partner ManagementManage and develop important customer relationships with guidance from seniorcolleagues and/or manage a team of Relationship Consultants delivering day-to-day support. Customers likely to include mid-tier companies, multinational corporates and similar.Partner Needs ClarificationSet clear objectives for each Relationship Consultant; use standard materials tomake a presentation to the partners; and ask relevant questions to evaluate thePartners level of interest and to identify and respond to areas requiring furtherinformation or explanation.Inform Dealer Partners about other products the company offers and contractwith them to sell the products to their clients.Liaise with internal departments (Brand, Sales, Retentions, etc) to ensure DealerPartner needs are fulfilled effectively.Performance ManagementDevelop and propose own performance objectives; take appropriate actions toensure achievement of agreed objectives, using the organizations performancemanagement systems to improve personal performance. Manage and report onteam performance; set appropriate performance objectives for direct reports orproject / account team members and hold them accountable for achieving these,taking appropriate corrective action where necessary to ensure the achievementof team / personal objectives.Achieving client relationship targets and KPIs as set by the Head of Dealers.Work closely with Dealer Relationship Consultants and Dealer sales team toachieve optimal performance.Insights and ReportingContribute to the design and creation of reporting strategies and templates.Lead execution of complex reports, identifying and interpreting complex patternsand trends, and translating those insights into actionable recommendations.Monitor company performance against service level agreements and flagpotential issues.Attend monthly meetings with Dealer Partners to build relationships and reporton their performance.Partner Relationships DevelopmentDevelop and implement a relationship management plan for Partners to identifyand build relationships with relevant decision makers and influencers to enableeffective two-way flow of information and resolution of issues.Effectively build and maintain relationships with potential and existing partners.Assist Dealer Relationship Consultant with generating n
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NjUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244468&xid=1109_94653
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202538
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202544
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202529
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202443
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202541
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202526
5d
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