Dealer Relationship Manager

Position: Dealer Relationship Manager


This Build Dealer Relationship Manager will maintain and enhance relationships with new and existing Dealer Business Partners. Lead and collaborate with the Dealer Relationship
Consultants to ensure any business or technical queries and issues are are resolved effectively in order to deliver end to end business results and ensure
optimal business performance.


Partner Management
Manage and develop important customer relationships with guidance from senior
colleagues and/or manage a team of Relationship Consultants delivering day-to-
day support. Customers likely to include mid-tier companies, multinational corporates and similar.
Partner Needs Clarification
Set clear objectives for each Relationship Consultant; use standard materials to
make a presentation to the partners; and ask relevant questions to evaluate the
Partner''''''''''''''''''''''''''''''''s level of interest and to identify and respond to areas requiring further
information or explanation.

Inform Dealer Partners about other products the company offers and contract
with them to sell the products to their clients.
Liaise with internal departments (Brand, Sales, Retentions, etc) to ensure Dealer
Partner needs are fulfilled effectively.

Performance Management

Develop and propose own performance objectives; take appropriate actions to
ensure achievement of agreed objectives, using the organization''''''''''''''''''''''''''''''''s performance
management systems to improve personal performance. Manage and report on
team performance; set appropriate performance objectives for direct reports or
project / account team members and hold them accountable for achieving these,
taking appropriate corrective action where necessary to ensure the achievement
of team / personal objectives.

Achieving client relationship targets and KPIs as set by the Head of Dealers.
Work closely with Dealer Relationship Consultants and Dealer sales team to
achieve optimal performance.

Insights and Reporting

Contribute to the design and creation of reporting strategies and templates.
Lead execution of complex reports, identifying and interpreting complex patterns
and trends, and translating those insights into actionable recommendations.
Monitor company performance against service level agreements and flag
potential issues.
Attend monthly meetings with Dealer Partners to build relationships and report
on their performance.

Partner Relationships Development

Develop and implement a relationship management plan for Partners to identify
and build relationships with relevant decision makers and influencers to enable
effective two-way flow of information and resolution of issues.
Effectively build and maintain relationships with potential and existing partners.
Assist Dealer Relationship Consultant with generating n