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Results for admin work in General Worker Jobs in Western Cape
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Our client in Atlantis is recruiting for a Sales Analyst.The analyst will be responsible for evaluating and identifying trends in sales by analysing industry data, from both within a company and outside. This involves collecting and examining data and using the information gathered to create coherent, intelligent reports, then presenting your reports to your team and to management:Roles and Responsibilities Assisting sales administrators with pricing and loading of dealsAssisting sales administrators with any pricing queries.Collating and managing free stock budget, providing monthly update reports on free stock budget.Office admin support for Customer Executive as well as all Customer managers.Develop monthly sales reporting tools not limited to target vs actual.Review internal NOD vs agents NODDelivery of pre-defined reports to customer managers and customer executive.Track performance against business targets, monthly KPI metrics as determined by customer managers.Publish daily dash board tracking actual vs sales objective.Run a monthly Business review reportingAssist and compile monthly data for the sales team – monthly for management meetings and quarterly for sales and marketing meetings (internal).Assist in management of any sales incentive models for agents.Create and update NPD trackers to monitor performance against set objectives.Work on varied ad hoc data analytics tasks delivering structures reportingProvide support to all customer managers to analyse sell in / sell out data. Work with data suppliers (IRI, distributors local and export, retailers) to source data and consolidate data into internal reports.Mine databases for key insights which can be used to assist with future strategy direction.Compile and analyse data over time to forecast trends.Gather and analyse data to understand issues and address proactively.Reviewing sales trends and liaising with customer development managers, customer executive, business development manager to assist in developing applicable strategies. Key Competencies advanced problem-solving and analysis skillssuperior oral and written communication skillshigh level of organization and detail-orientationstrong work ethic and willingness to take initiativegood attitude toward teamwork as well as the ability to work independentlydemonstrated ability to multitask and prioritizeexcellent time managementRequirement for the role Bachelors degree in accounting, marketing or financeStrong knowledge of word processing, spreadsheet, database and presentation software
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3NTUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245868&xid=1108_67550
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REQUIREMENTS Matric, relevant qualifications advantageous and efficient in MSOfficeExperience as an Insurance Broker with a good understanding of Insurance Claims proceduresSales experience within the Insurance environmentA committed Team player with experience within the residential property sectorFocussed on resolving problems and taking ownership of finding solutions.Develop strategies to enable the customer to be treated as an individualSelf-motivated, with high energy and enthusiasmPragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.Experience of dealing with Directors / Stakeholders in a courteous and helpful way by keeping them advised of progress and offering them a solution to their problem DUTIES Extensive liaison with the head of all properties and buildings explaining the benefits of using their preferred Insurance supplierMaking yourself available to be the front face for all insurance dealings across all buildingsBuilding and maintaining relationships with Property Managers and some Directors of residents associationsActing as liaison/referral contact for insurance queriesProviding admin support to the Branch Manager and claims handling teamLiaising with insurance brokers, clients, and directors of manged blocks to provide information requestedCollecting & updating information relating to claimsProviding claims supportChecking internal systems to ensure there is buildings insurance, director and officers insurance for each location managed, and establishing if engineering insurance is requiredWorking with preferred broker ensuring all insurances are managed by them and arranging any new policiesTraining will be given on how to use Google image searching and instructions on how to highlight potential Cladding, Render, Flat Roofs, or Grade Listing to property managers and brokerObtain contact details of directors of blocks of flats to complete quotation request forms for new insurance quotations and copies of existing insuranceIssuing insurance client packs to directorsDevelop a system to monitor new business secured by Urang so contact can be made about the insurance.Updating STG when business is lost and to whomManagement of UK insurance claims from initiation to conclusionOther insurance related activities, as requiredSalary: R dependent on experienceJoin us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MjYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242509&xid=1108_67262
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A private medical facility is offering a challenging opportunity for the right incumbent to join their Unit. The ideal person will have willingness to assume job ownership, work independently and apply principles of continuous improvement.
*Education and Experience Required *
* Current Registration with the South African Nursing Council as a Professional Nurse.
* Minimum 3 years’ experience in the capacity of a Unit Manager
* Must have a Diploma and / or relevant qualifications in Nursing Admin.
* A post basic qualification in ICU or Trauma is essential.
* Computer Proficiency
* Knowledge of Kronos System an advantage
* Drivers license and ability to travel
*Skills required *
* Basic understanding of labour legislation, financial and chain management principles.
* Understanding of private healthcare industry, its challenges and role players.
* Excellent Leadership qualities and management skills
* Excellent communication, interpersonal, organizational and problem-solving skills
* Mentor in-service training
*Requirements *
* Flexible working hours
* Manage ad hoc projects when required
Starting @ R40000.00 per month - Negotiable
*Requirements *
* Flexible working hours
* Manage ad hoc projects when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NTYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197990&xid=1555_28561
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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Key areas of responsibilities
Support Trade Execution Co-ordinators (client services expeditors).Loading agent payments on payment system (Payment Gateway).Checking, capturing and processing invoices on in-house ERP system, TradeOne.Checking, capturing and processing contracts and counterparty details.General administration and any administrative functions required in the Execution department.Ad hoc support as required.
Minimum professional qualifications and experience
National Senior Certificate (Grade 12).Minimum five years’ working experience in a similar position.
Essential skills
Computer Literacy (MS Excel, Word, Outlook).Demonstrated experience in a similar role.Experience of working in a fast-paced environment.Planning, organising and excellent time management skills.Critical thinker with emotional resilience to overcome obstacles.Ability to work well within a team environment.Ability to work in an admin intensive and detail orientated role.Ability to work under pressure whilst maintaining a high degree of accuracy.Excellent numerical reasoning and problem-solving skills.
Desirable skills
National Senior Certificate (Grade 12) with Pure / Mathematics Literacy and Accountancy as subjects.Tertiary qualification in Financial or Accountancy.Intermediate Excel proficiency.Experience using an ERP system.Exposure to the Grains Industry and/or FMCG.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDI5NTYzMzc2P3NvdXJjZT1ndW10cmVl&jid=1370174&xid=3029563376
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This team focusses on the customer relationship and is the primary contact for the customer & internal parties.Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives andcustomers. The primary focus of this role is on activities related to contract execution, planning and customer service.
Excellence in Execution: Customer facing
Enter and complete all entries of commodity movements data in the systemReconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinatorMeasure margins on physical deliveryEnsure settlement of all contracts once completed and in accordance with contract payment termsInform customers about order status, invoices, contract balances and other information needed to complete the salePlanning for customer contract delivery in collaboration with the logistics teamIdentify efficiency & cost saving opportunities in the supply chainResolve all customer queries as quickly and efficiently as possibleCollaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customersOther duties as assignedHandle basic issues and problems, while escalating more complex issues to appropriate staffMaintain a good relationship with customersMaintain good relationships and open communications with all related internal parties
Requirements
Bachelor’s degree in a related field or5 years’ experience in a similar roleExposure to the Food/Feed/Agri commodity sector will be an advantageGood knowledge of Microsoft Office toolsExcellent Microsoft Excel proficiencyExcellent communication and negotiation skillsFluent in English and in Afrikaans languagesSolution oriented and pro-active problem solvingDedicated and diligentAbility to work as part of a team but also reach individual goalsAdaptable to change & the ability to work under pressureComfortable working after hours
Role and responsibilities
This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.Daily and consistent liaisons with logistics.Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.Consistent communication with the customer, occurs after hours, on weekends – with transporters and shippi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTA0NzI1MzM1P3NvdXJjZT1ndW10cmVl&jid=1350612&xid=3104725335
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Our client is an established contract Manufacturer based in Cape Town whose customers are Retail Chains and Brand Owners for whom they develop, manufacture new and innovative beauty ranges and existing ranges such as Skincare, Haircare and Bodycare.
Due to a growing demand an exciting opportunity exists to expand the Innovation Team with additional Product Managers.
Liaise with and manage the relationship with Retail Chains and Brand Owners on:-
The presentation of proposed trends and opportunities in the beauty product spaceThe development of new beauty products and lines for Retail Chains and Brand OwnersThe supply and service of beauty products manufactured on behalf of retail chains and brand owners
Head up the internal process of developing new beauty products and ranges:-
Briefing the in-house R&D Lab to create new product formulationsBriefing packaging suppliers to obtain suitable new product packaging and labelling in accordance with the Retail Chain or Brand Owners artwork and requirementsProviding ongoing liaison on the status of product development, problem solving, practical issues to the satisfaction of the Retail Chain or Brand OwnerAdministering the process of development ensuring that all records are maintained for internal and external requirements and that the development remains on budget and on time
To be successful, the incumbent would need to balance three critical areas:
Strong Relationships and excellent communication with Retails and Brand Owners which can be demanding and time consumingExcellent management of the project timeline with both internal and external parties, providing great admin, a strong practical problem solving capability whilst comfortably managing their own pressure and stressSound business sense with strong numeracy and the ability to read and understand P&Ls
In turn, my client promises : A flat interactive structure where your job and contribution are pivotal and valued; the opportunity to pursue a dynamic and exciting career with great prospects; flexibility in work arrangements and approach.
You will need an appropriate Degree or Diploma in Business or Marketing or even a financial/technical area coupled with a strong drive, ambition and work ethic.
A track record of success, even in an internship, will assist in demonstrating your capability and any experience or interest and understanding of the Health & Beauty Industry will be an added benefit.
Come and work with Blue Chip Clients and develop Health & Beauty Products today. Please forward detailed CV to placement.cpt@swifthr.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjMzMzkyMDE4P3NvdXJjZT1ndW10cmVl&jid=1057556&xid=1233392018
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630
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Personal Qualities and attributes
LoyalReliableTake responsibility and ownershipHardworkingPassionateGood people management skillsGood communicatorSelf-managedGood time management and prioritizing abilityProblem solverMeticulous attention to detail
Requirements
Own Reliable Transport (Own a car)5 Years’ experience as a merchandiser/ production coordinator in the fashion industry. (Jewellery and Accessories experience will be a bonus)Experience with China based factories/ suppliers.Cape Town based or willing to relocate.50/50 work from home / office based.Suitable home office environmentReliable Internet connection or WIFI.Strong at admin person.Good time management and prioritizing abilityMust have experience in EXCEL.
Roles & responsibilities
Focus will be critical path management & coordination from Supplier PO to Customer delivery. Take full responsibility of this process.Ownership of Supplier PO & PI process.Manage & Coordinate PPS sample process to ensure samples are received intime to make customer delivery.Manage production confirmation process.Manage & Coordinate BPS sample process to ensure samples are received intime to make shipment date.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzA5OTEwNTIwP3NvdXJjZT1ndW10cmVl&jid=1190305&xid=1709910520
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Our client within the hospitality industry is currently looking for a Management/Cost Accountant who will be reporting to the Financial Director. The ideal candidate would require to be analytical and have the below listed experience and qualification.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:
Tertiary qualification – minimum a BCom.Registration with a professional body preferable: CIMA, SAICA, SAIPA.Manufacturing experienceStock control experienceOversight of costing. Working with production staff to create bill of materials/recipes and overseeing correct programming of ERP system to capture this data.Acting as a go-between with sales/marketing and production staff to ensure pricing is accurate.Hospitality experiences an advantage but not essentialStrong excel a non-negotiable (complex formulas and pivot table analysis)Oversight of stock auditsStock variance analysis and reporting across multiple locationsAnalytical
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Reporting of variances, capturing of production and recording of waste.Management Accounts for factory/ distribution centre.Product Profitability analysis.Analysis, management and improvement of systems and controls. Training staff regarding this.Facility administration, oversight of factory/ distribution centre administrative functions including admin, invoicing and payroll clerks.Oversight of costings, creation of bill of materials/ recipes.Market comparisons of product pricing.Oversight of stock audits, working with production staff to ensure audits are conducted, feedback and corrective action is taken.Assist in cost saving initiatives.
PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjI5MDg1MjI2P3NvdXJjZT1ndW10cmVl&jid=1659147&xid=3629085226
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Sales Representative
Responsibilities (high level):
New business development – calling on motor dealerships to get them to sign up as a dealer and submit applications for car subscriptions to increase rental salesIdentify new potential clients and promote sales by engaging with them weekly through calls, email and visits to onboard new dealer baseResponsible for all sales activities from lead generation, cold calling, sales and CRM platform admin to deal closureSuccessful dealership onboarding and training as well as assistance with resolutions to issues as required
Profile
Must be able to travel for a week at most about once a month as required out of province (ensure candidate profile can accommodate this)Mature (emotionally) – must be able to exercise excellent time management and plan their working hours efficiently and effectivelyEnergetic and ambitious, solution finder, self-drivenStable career track record and proof of consistent successes eg. commission earningsThis is not an account management role nor is it a passive sales positionHunter salesperson is essential
Please email me your cv to charmaine@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/2383984073?source=gumtree
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Our client based in the beautiful FRANSHOEK is looking to employ a Restaurant Manager for one of his exclusive 26-bedroom hotel and vineyard called Mont Rochelle on a Permanent basis. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels.
OVERVIEW:
Efficient and effective running of the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction.
Duties and Responsibilities:
Guest satisfaction in all aspects of food & beverage service.Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately.Achievement of budgets and cost controls without negatively impacting the guest experience.Proactivity in maximizing sales and revenue and generating new service ideas and products in line with current trends.Training, development and leadership of the team, and ensuring the team have excellent product knowledge.Maintaining the highest level of hygiene as per Company standards.Completion of all restaurant-related admin and reports.,
PERSONAL CRITERIA:
Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.Upselling/coaching skills.Practical, hands-on approach and leads by example.Ability to host and comfortably engage with guests.Excellent communication skills (team and guests alike).Organized and structured approach.Energy and passion with a sense of fun.Excellent observation skills/ attention to detailWorks well under pressure, flexible and can take initiative
QUALIFICATIONS & EXPERIENCE:
Experience within a 5* hotel/property.Budgeting, procurement and cost controlStrong background in customer service.Excellent wine knowledge.Strong training/coaching background.
Whats the deal:
Hours: As per operational requirementsMedical Aid: 50% Company Contribution (Discovery)Provident Fund: 5% Company Contribution (Old Mutual)Annual Leave: 15 days off (plus an additional day off for your birthday)
If you think you would be the perfect match then please submit an Updated Detailed CV to nathans@towergroup.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTgzODQ4NjQzP3NvdXJjZT1ndW10cmVl&jid=1607974&xid=3983848643
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Responsibilities:
Office Facilities / Maintenance & Admin:
Manage office maintenance projects to ensure high-quality standards.Act as the point of contact for service providers and oversee office Service Level Agreements (SLAs), including lease agreements.Ensure all office equipment is operational through coordination with the IT department.Handle telecommunications maintenance through collaboration with the IT team.Dealing with correspondence and queries.Assist HR with onboarding process.Assist with travel arrangements for various departmentsWork hand in hand with the reception team to ensure a seamless and welcoming office environment.
Events & Budgeting:
Coordinate and organize office events, including the AAM Year End Function, staff achievement celebrations, and farewell events.
Key focus areas
Ensuring that team members and the business have all the tools required to function optimally at all timesOn time and accurate reportingEfficient cost management against budgetsAttention to detail
Requirements:
Matric (Grade 12) or equivalent (Diploma/Degree advantageous) 2 to 3 years of experience in office facilities management and administrative supportAttention to detail and accuracy.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE3MzMxNzM2P3NvdXJjZT1ndW10cmVl&jid=1754439&xid=2617331736
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One of our top clients looking for in the beauty industry that provides specialized nail education is looking for a mentor/educator.
Qualified in Complete Nail Technology including
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & Sculpting
Hard Skills:
Must be Qualified in complete Nail Technology including:
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & SculptingNail Art Skills
At least 3 year experience working in the industryAdvance nail application skills in the above systemsAt least 1 year training/educating experienceAssessor/Moderator will be a bonusMust have strong computer experience – Daily software used: Virtual Academic Centre & Dashboard , One Drive - file share, Outlook emails & online calendar, Excel & Word
Soft Skills
Passionate about education, the beauty industry & nailsWell presentedPunctualClear English diction compulsory as training will be in English. If English is not the first language that is not a problem, however accent must allow for clear communication in EnglishThe position requires strong inter-personal, organisational, admin and multi-tasking skillsTime management essential, with the ability to complete work timeously and ask for support when neededAbility to work well with a team and assist team members when needed.
Non-Negotiables:
Bi-Monthly Traveling will be required – EC/PE/Garden Route (costs covered by company)Bi-Monthly instore demo days with a sales consult to promote new products, product launches, troubleshooting (but not instore training).Bi-Monthly Bimonthly AM and PM pre booked internal training does occur and is compulsory. (7.30-8.30Am remote training/ 17.30-18.30 remote training – eg of times, please note they may differ)Working hours: 8am – 5pm @ Academy Rondebosch. Weekend trainings may apply when needed. Will be booked in advance and leave days given accordingly.Would need to follow strict SOPs, complete training will be provided prior to start date and ongoing. Ongoing training may occur before or after working hours.No additional work, beauty salon or otherwise, is permitted during the week or weekend.
Additional Information:
Academy Phone & Laptop supplied (Minutes & data included) for work calls and use onlyMust have Car/valid driver’s licenseWould need to live in one of the following or surrounding areas:
Rondebosch
Athlone
Ottery
Observatory...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMxNzY2NjUwP3NvdXJjZT1ndW10cmVl&jid=1751287&xid=2431766650
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Lead IT Infrastructure Engineer/IT Infrastructure Manage – Cape Town – Rneg
This well-known leading international company is seeking a Senior Lead IT Infrastructure Engineer the ideal candidate will have the following 6 tips:
Experience of working within a global team or organization MSCE in a relevant category
Working knowledge Microsoft Power platform suitesExperience of developing and deploying Microsoft Dynamics 365 or other equivalent.Understanding Microsoft Azure DevOps both from a Project management prospective and Software admin. PowerShell scripting,SQL Query creations. Power platform workflow creationUser rollout of cloud-based IT solutions
NB
To have ISO270001
If you are looking for a new challenge this is for you.
Send your CV and relevant exposure on all the requirements to marinda@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTIwMDMxOTk2P3NvdXJjZT1ndW10cmVl&jid=1745041&xid=2120031996
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Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.
Job description:
Understanding and operating company quoting systems and other travel-related programsHave good product knowledge and sound geographical knowledge of Southern and East AfricaTime management: ability to prioritize, plan and meet deadlinesEffective communication – internally as well as externallyBe professional and offer high service levels at all timesAbility to handle pressure and volume – multitaskingEmergency phone dutyDo various quotations for agentsObtain and where possible negotiate ratesEnsure these rates are sent to be loaded in the operating systemUse preferred suppliersEnsure get to visit the preferred suppliers and get to know the productsPut in place and manage provisional bookingsRun all aspects of tours within budgetProduce guide manuals and ensure a smooth operation of the tourEnsure agent’s information and tour information correspondAssist with the handling of complaints by gathering feedback from suppliers, guides, etc.Assist with management and training of junior consultantsBe on constant look out for new venues and activities – advise team & rest of officeTake responsibility for all aspects of tours being runDoing necessary admin in order for the Accounts department to do their part on your toursMeet given targetsAny other reasonable work-related assignments being given to you by you direct, or another managerCreate invoices for agents and keep track of payment of the tourProofreading marketing materials sent by the agent for promotion of the tourDouble check guides booked for the tourRequest sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MDM5NTE0Nzc/c291cmNlPWd1bXRyZWU=&jid=1303214&xid=903951477
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We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.
DUTIES
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.
Handle Medical Aid admin and leave reports.
Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricHR degree/diploma (a preference)MS Office – strong Excel
SLILLS AND EXPERIENCE:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centers.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
COMPETENCIES
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organizing and time management.Quality focus and excellence orientation.
Salary: Industry related
https://www.ditto.jobs/job/gumtree/518488143?source=gumtree
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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109?source=gumtree
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Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.Advise member of any outstanding documentation or what will affect the delay of the claim.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time management.
Flexible and ability to work under pressure and multitask.
KPI :
No quality assurance failures on new claims submittedFeedback from members, colleagues and employers on employee performanceAll claims initiated on EPIC will have complete documents and ready for processingUnpaid claims outside of SLA timeframes that have been escalated for paymentsUnattended claims with proof of escalationsIdentified discrepancies between work done by yourself and your colleagues.Members assisted are correctly captured an...
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