German Travel Operations & Sales Assistance

Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.

Job description:

• Understanding and operating company quoting systems and other travel-related programs
• Have good product knowledge and sound geographical knowledge of Southern and East Africa
• Time management: ability to prioritize, plan and meet deadlines
• Effective communication – internally as well as externally
• Be professional and offer high service levels at all times
• Ability to handle pressure and volume – multitasking
• Emergency phone duty
• Do various quotations for agents
• Obtain and where possible negotiate rates
• Ensure these rates are sent to be loaded in the operating system
• Use preferred suppliers
• Ensure get to visit the preferred suppliers and get to know the products
• Put in place and manage provisional bookings
• Run all aspects of tours within budget
• Produce guide manuals and ensure a smooth operation of the tour
• Ensure agent’s information and tour information correspond
• Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
• Assist with management and training of junior consultants
• Be on constant look out for new venues and activities – advise team & rest of office
• Take responsibility for all aspects of tours being run
• Doing necessary admin in order for the Accounts department to do their part on your tours
• Meet given targets
• Any other reasonable work-related assignments being given to you by you direct, or another manager
• Create invoices for agents and keep track of payment of the tour
• Proofreading marketing materials sent by the agent for promotion of the tour
• Double check guides booked for the tour
• Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour