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Office Assistant
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General Details
Description
Responsibilities:
Office Facilities / Maintenance & Admin:
- Manage office maintenance projects to ensure high-quality standards.
- Act as the point of contact for service providers and oversee office Service Level Agreements (SLAs), including lease agreements.
- Ensure all office equipment is operational through coordination with the IT department.
- Handle telecommunications maintenance through collaboration with the IT team.
- Dealing with correspondence and queries.
- Assist HR with onboarding process.
- Assist with travel arrangements for various departments
- Work hand in hand with the reception team to ensure a seamless and welcoming office environment.
Events & Budgeting:
- Coordinate and organize office events, including the AAM Year End Function, staff achievement celebrations, and farewell events.
Key focus areas
- Ensuring that team members and the business have all the tools required to function optimally at all times
- On time and accurate reporting
- Efficient cost management against budgets
- Attention to detail
Requirements:
- Matric (Grade 12) or equivalent (Diploma/Degree advantageous)
- 2 to 3 years of experience in office facilities management and administrative support
- Attention to detail and accuracy.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE3MzMxNzM2P3NvdXJjZT1ndW10cmVl&jid=1754439&xid=2617331736
Id Subtitle 1249323360
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O'Brien Recruitment
Selling for 2+ years
Total Ads25
Active Ads25
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25Total Ads
237.94KTotal Views
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Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilising the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognising upsell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganisation of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organised with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
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