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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503
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Are you a seasoned climate change and nature professional, passionate about driving positive impact through strategic financial initiatives? Look no further! An exciting opportunity awaits you at one of the top banks in the industry. We are actively seeking a dynamic and experienced Lead Climate Change and Nature Consultant to join our team and play a pivotal role in shaping the future of sustainable banking
Purpose
Utilize a climate and nature lens to support the banks Purpose of using financial expertise for positive impact. Lead and implement the bank’s transition to net-zero by 2050, aligned with international best practices and policies.
Key Responsibilities
Develop and mature Company’s strategy and response to climate change and nature.Address risks and opportunities related to climate change and nature.Mature position statements and policies regarding climate change and nature.Develop mechanisms to increase Company’s climate and nature-related ambitions.Own and drive the company’s Net-Zero Transition plan with science-based targets.Develop guidelines, documents, and policies for climate change adaptation and mitigation.Establish baseline measures to monitor progress against KPIs and targets.Present clear and concise information to internal and external stakeholders on climate change and nature impacts.Develop strategic partnerships and alliances, representing the company effectively.Conduct research on global and domestic climate change and nature developments.Contribute to TCFD and TNFD reporting.Input into Companys stakeholder reports.Build and deliver climate change- and nature-related training programs.Promote sustainable development knowledge among leadership and staff.Implement and coordinate cross-cutting projects for the Company Group Executive Committee.
Requirements
Must have Bachelors degree in science, environmental management, or related field.Post Graduate qualification in relevant field advantegeos.Registered with South African Council for Natural Scientific Professionals.Over 10 years of professional climate and nature operational or consulting experience.Management of or involvement in a net-zero transition plan.3-5 years of stakeholder engagement experience.Experience in financial services, sustainable finance, or strategy consulting.Understanding of carbon accounting methodologies and footprints.Knowledge of climate risk, mitigation mechanisms, and related frameworks.Familiarity with South Africa’s climate and nature-related legislation.
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODA1ODc2NjAzP3NvdXJjZT1ndW10cmVl&jid=1139851&xid=1805876603
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Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTkyMDUzMzI/c291cmNlPWd1bXRyZWU=&jid=370509&xid=359205332
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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn
KEY SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others
PERSONAL GROWTH
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsP-drive NavigationPaperless filingSpeed Reading and Typing
EXPERIENCE REQUIRED
Minimum of ...
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Responsibilities
Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automationInfrastructure projects data centre moves, offshoring applicationsDrive improvement and compliance across Windows server technologiesProvides Level 2,3 infrastructure supportExecutes all or most project tasks for systems and applications with minimal integration points for existing technologies/processesExecutes systems management to ensure optimal current and future efficiency and functionalityAssess project requirements and provides design inputExecutes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issuesWrites scripts, templates, interfaces and utility applications to continuously improve functionalityExecutes design and deploy activities for operating environmentsImplementation and Troubleshooting WSUSImplementation and troubleshooting of DNSKnowledge of SQL serversImplementation of Storage server /Raid ConfigurationKnowledge of Linux OS and commandsAntivirus servers’ management experiencesOffice 365 Console management experiencesReports management exposure.Good communication and positive attitudeAsset Management experiencesITIL Process awareness.
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Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
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Technical Architect – Solutions Architecture
Location: Pretoria, Gauteng, South Africa
Company
Our client, a multinational professional services company that specialises in information technology services and consulting, is looking to hire a Technical Architect to join their team in Pretoria.
Job Description
We are looking for people with breadth of knowledge across all IT components driven by business
aspirations and requirements. This knowledge is used to assess current architectural maturity and to
recommend / shape a future architectural goal state, including architectural standards, patterns and
platform services.
Key Competencies
Deep technical skills and experience in one or more technology architecture domains
Ability to develop implementation plans and estimates that serve as input to the business case supporting the technology implementationKnowledge across old and new technologies is also key as the solution architect can understand how existing solutions will co-exist and integrate to the new
Responsibilities
Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)Managing the sales team, Subject Matter Experts required during the sales process and the communication/collaboration with the delivery organization(s)Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standardsInterfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliverUnderstand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offeringsPreparing the BD spend estimate, schedule, work plan, resource/sourcing planCollaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal groupsAligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
Qualifications Required
Bachelor’s degree in Information Technology, Comp...
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A leading Software Development Business is in search for a high performing Business Development Rep to drive revenue via new business generation across Africa for a new world leading product.
Key deliverables• Generate and seek out new business through cold-calling, email prospecting and referrals. • Navigate customer organization to identify influencers and decision makers to find new opportunities.• Actively increase your industry knowledge to educate and create awareness within the customer environment. • Utilise strategic, proven sales methodologies to ensure setting of appointments.• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information. • Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.
Technical knowledge, skills & abilities• Proven ability to prospect through companies to identify the correct individuals.• Demonstrated track-record in over-achieving challenging targets.
Behavioural, soft competencies & skills• Target-driven, dynamic and confident, with a proven track record• Ability to initiate conversations with senior personnel• Ability to ask questions that demonstrate understanding• Well-spoken • Experience navigating complex organizations• Ability to self-motivate• Competitive by nature
Education & qualifications• Matric certificate• Other qualifications desirable
Details of experience• At least 3 years in a similar role• Proven track record in sales ideally within Africa• Additional languages such as French, Swahili would be beneficial
What would make the applicant successful in the role?• The candidate must have strong interpersonal skills.• Must be a permanent resident or have a valid work permit• Be self-motivated and a collaborative team player. • You should have an inherent desire to succeed.• Be DRIVEN.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTU4OTY5NTQ0P3NvdXJjZT1ndW10cmVl&jid=1151070&xid=3558969544
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JOB PURPOSE
The lead developer reports into the Head of IT. Although the responsibilities are primarily technical, the lead developer generally serves as an interface between the developers and management, have ownership of development plans and have supervisorial responsibilities in delegating work and ensuring that software projects come in on time and under budget.
DUTIES & RESPONSIBILITIES
To ensure that all of the developers in his/her team are adhering to the software quality standards agreed by the team and the wider development team so that work is done to the highest possible quality.To understand and be able to talk about and explain the importance of principles of good software design and development so that they are able to produce software of the highest possible quality in the fastest possible time and will be able to continue to do so in the future.To ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that they are able to continue to do so in the future.To show the developers the better ways of doing things and help improve their skills so that they all become better at their jobs.To act as example to all the developers by being the person who most closely follows the principles and practices they have committed to so that the developers feel confident they can too.To act as example to all the developers by advocating learning and taking the time to do so, so that the team feel comfortable they can too.Manage the successful delivery of projects by careful planning and coordinating across the full delivery lifecycle.Work closely with the department’s Project Manager, coordinating business analysts and developers, as well as liaising with key project stakeholders as required.Independently deliver results on both departmental and business projects.Provide regular and effective progress updates to and work closely with the Project Manager/Business owner to ensure the management of any delivery risks or issuesDefine delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reportingParticipate in reviews and meetings and provide updates on project progressTake responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standardsWork closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systemsContributing to post implementation reviews helping to demonstrate success or otherwise of projectsSuppo...
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An exciting opportunity for a high-performing Software Sales Development Representative to work within the West African market.
Main Responsibilities:
Develop and drive revenue via new business development generation in the West Africa region for their software through cold calling, email and referrals
Develop and maintain excellent product knowledge to be able to influence prospective clients
Utilise strategic proven sales methodologies to ensure that appointments are set with clients
Minimum requirements:
At least 3 years in a similar position
Must have proven experience in selling in the West Africa region
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTYxMjYxP3NvdXJjZT1ndW10cmVl&jid=1035003&xid=1561261
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Who are we: An established and renowned media solutions group, leading the way in delivering innovative media advertising solutions to our valued clients. With a rich history and an eye towards the future, were looking for an exceptional leader to steer our sales efforts to new heights.
Who are we looking for: Are you a dynamic leader with a proven track record in media sales management? If so, we want you to lead our dedicated sales teams to even greater success. As the Head of Sales, you will play a pivotal role in shaping our future and expanding our reach.
What will you do:
Leadership and Mentorship: Lead, inspire, and mentor our sales teams to achieve exceptional results
Account Growth: Drive the expansion of active accounts across all regions, seizing new opportunities for growth
Sales Strategies: Develop and implement effective sales structures and strategies to maximize revenue and market presence
Forecasting: Provide accurate quarterly and annual sales forecasts to guide our business strategies
CRM Excellence: Champion CRM adoption and accuracy to streamline processes and enhance customer relationships
Sales Enablement: Collaborate closely with the Sales Enablement team to ensure our sales force is armed with the latest, most compelling sales collateral
Stakeholder Management: Cultivate and manage relationships with key stakeholders, both internal and external, to align our efforts with the broader organizational goals
What do you need:
Leadership Experience: A minimum of 5 years of successful experience leading sales teams
Media Advertising Expertise: Strong background in media advertising is essential, providing you with the industry knowledge to excel in this role
Radio Advertising Experience (Beneficial): Familiarity with radio advertising is a valuable asset that will set you apart
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI5NDM0MDMzP3NvdXJjZT1ndW10cmVl&jid=1700155&xid=1729434033
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Who are we: A prominent media owner in South Africa, with a dedicated focus on mobile gaming, offering a diverse range of advertising solutions to help brands and agencies reach their media objectives effectively. Who are we looking for : A sales executive with a proven track record in the marketing field.
What will you do:- Drive media sales by proactively engaging with brands and agencies to promote and sell our advertising platforms, with a particular emphasis on mobile gaming- Take charge of the end-to-end account management process, from initial sales to campaign implementation, ensuring an exceptional and solution-driven experience for our clients- Develop and nurture strong relationships with key players in the industry to establish a robust network that fosters growth opportunities- Thrive in a team-oriented environment, collaborating effectively with colleagues to achieve shared goalsWhat do you need:- Proven track record in marketing field- Exceptional account management skills, with a focus on providing effective solutions that meet client needs.- Strong understanding of the advertising industry- Excellent interpersonal and communication skills, allowing you to build and maintain strong relationships with clients and industry professionals.- Highly self-motivated, driven, and inspired by success, with a passion for delivering exceptional results- Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing market trends and client demands- A team player with the ability to collaborate effectively with cross-functional teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDE0MzA2P3NvdXJjZT1ndW10cmVl&jid=1681443&xid=3490414306
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WHO ARE WE?
We are a dynamic and innovative media solutions group dedicated to driving success through cutting-edge multichannel strategies. Our mission is to deliver impactful and effective media solutions that empower our clients to excel in the digital communications industry.
WHO ARE WE LOOKING FOR ?
An experienced Insights Specialist with in-depth knowledge of consumer behavior and shifts, especially in the digital and radio domains.
WHAT WILL YOU DO?
As a key member of our team, you will play a crucial role in conceptualising and productising innovative multichannel media solutions. Your responsibilities will include:
Developing insights to support our clients marketing objectives and drive ROI.Building compelling storylines from a convergence and multichannel perspective.Evaluating briefs and providing strategic recommendations for clients and advertisers.Proactively generating ideas to enhance client media strategies.Preparing and delivering presentations to clients and advertisers.Taking a proactive approach in analyzing various sectors and devising comprehensive 360-degree solutions.
Youll also be involved in:
Developing a multichannel product set aligned with specific marketer objectives.Formalizing and executing a product development process.Playing a key role in championing the development and delivery of performance-based campaigns.Being actively engaged in strategic pitches.Contributing significantly to the development of multichannel skills across our group.Undertaking key projects as directed by management, such as new business pitches and media landscape reports.Building strong client relationships, both internally and externally, to better understand client needs.Collaborating with our Sales team in client presentations.Attending regular status meetings and necessary training sessions.Preparing and maintaining detailed internal documents and collateral to support our sales teams.
WHAT DO YOU NEED?
To excel in this role, you should possess the following qualifications and skills:
A degree or equivalent (NQF 7) in Marketing, Advertising, or Media Studies.A minimum of 5 years of experience in a mid-level position within a large Media or Market-related organization.Access to your own vehicle, a valid SA Driving License, and the ability to travel with your own transport.
Additionally, you should have:
Extensive knowledge of market, consumer, and research dynamics.Proficiency in common media tools, advanced media tools, and emerging media tools such as Telmar, Arianna, AMPS, TGI, Effective Measure, Google Analytics, and Ad Dynamix.Strong commercial...
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A software development company is looking for an experienced Account Manager to join their team.
Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientated
Education and qualifications• Matric certificate• Completed Business Degree / similar is highly preferable
Details of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• S...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzOTg4MjgwP3NvdXJjZT1ndW10cmVl&jid=1184962&xid=2133988280
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WHO ARE WE?
Were not just an events business; were a dynamic, one-of-a-kind playground for brands.
WHO ARE WE LOOKING FOR?
A dynamic, experienced sales pro! We want you to champion our media and event spaces. Your mission: build client relationships, spot opportunities, and drive revenue. We need a media industry expert with an extensive network and a passion for exceptional customer experiences.
WHAT WILL YOU DO?
1. Business Development:
Identify and target potential clients, creating new opportunitiesBuild a robust network in media and eventsSeek partnerships to expand our client base
2. Sales and Revenue Generation:
Crush sales targets promoting our unique spacesDeliver persuasive sales pitches highlighting our valueSeal deals, ensuring satisfaction all around
3. Relationship Management:
Nurture existing client relationships for repeat businessAddress client inquiries professionally and promptly
4. Market Research and Analysis:
Stay updated on industry trends and competitionAnalyse data for sales optimization
5. Collaborative Approach:
Team up with marketing for effective campaignsEnsure seamless event execution with our operations team
WHAT DO YOU NEED?
Experience and Skills:
Proven sales success in media and eventsA vast network in the industryTop-notch negotiation, communication, and presentation skillsOrganised, self-motivated, and a team player
Industry Knowledge:
Stay current with media and event trends
Personality Traits:
Outgoing, charismatic, and great at building connectionsGoal-oriented with a positive attitude
Education:
Preferably, a bachelor’s degree in related fields
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwMzk3ODU1P3NvdXJjZT1ndW10cmVl&jid=1719528&xid=4040397855
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Join Us as an Executive Marketer: Shape the Future of Retail!
WHO ARE WE? In the dynamic world of retail, we stand tall, specialising in all things technical and mobile.
WHAT ARE WE LOOKING FOR?
Were on the hunt for a high-energy Marketing Executive whos ready to lead, inspire, and set the course for our talented team of marketing experts. As the Marketing Executive, youll be the architect of demand generation strategies that align perfectly with our business and brand goals.
Your role? Its pivotal. Youll collaborate with top-tier management and external partners, bringing your negotiation skills to the table to balance business needs and stakeholder interests. With an annual marketing budget of R80 million to R100 million at your fingertips, youll shape the marketing landscape.
WHAT WILL YOU DO?
Marketing Strategy & Business Development:
Craft strategic guidance for Marketing Plans, with a focus on Customer AcquisitionLead the orchestration of comprehensive marketing plansDrive ROI-focused strategies that align with our business objectivesCollaborate on Business Development strategies with the CCO
Marketing Planning & Messaging:
Lead marketing planning for key initiativesCraft compelling messaging with our Creative HeadMaster ATL media selectionExcel in digital media and ROI optimizationHandle supplier negotiations like a pro
Team Mentorship:
Mentor and guide a team of 20 senior marketing managers and specialists.Collaborate closely with our Creative Head on strategic projects.
WHAT DO YOU NEED?
Proven B2C marketing expertiseStrong grasp of messaging and creative strategiesIn-depth knowledge of your Lines of Business Exceptional leadership and negotiation skillsAdaptability in a matrix-structured organization.Tolerance for ambiguityProfound leadership and negotiation capabilitiesHands-on problem-solvingExcellent multitasking and attention to detailOutstanding communication skillsMinimum of 10 years of marketing or advertising experienceTrack record of leading diverse teamsThought leadership in marketingDeep familiarity with digital-first marketingStrong project management skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzE0MzM3NzgzP3NvdXJjZT1ndW10cmVl&jid=1719526&xid=1314337783
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A leading Healthcare business is looking for a Social Media Manager who will be responsible for planning, implementing, managing and monitoring the companys Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales.
SKILLS/PHYSICAL COMPETENCIES
Social Media Strategist using social media for brand awareness and impressionsExcellent knowledge of Facebook, Instagram, Twitter and other social media best practicesComprehensive insight into social media monitoring resources and metricsUnderstanding of SEO and web traffic metricsExperience with doing audience and buyer persona researchGood understanding of social media KPIsFamiliarity with web design and publishingExcellent multitasking skillsGreat leadership skillsCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal, presentation and communication skills
Key Performance Areas (Core, essential responsibilities –outputs of the position)
· Develop, implement and manage our social media strategy
· Define most important social media KPIs
· Manage and oversee social media content in conjunction with Content Managers and the Marketing team - to ensure content is aligned with strategy and content drives engagement and increased sales through our social media audience.
· Measure the success of every social media campaign
· Stay up to date with latest social media best practices and technologies
· Collaborate with Marketing, Sales and Product Development teams
· Monitor SEO and user engagement and suggest content optimization
· Develop influencer and brand advocacy network
· Provide constructive feedback in order to align and pivot content/strategies to changing market forces
· Maximise ROI of social media campaigns
· Aligning and pivoting social media campaigns in line with social media algorithm changes
· Social media competitor analysis: Activity, spend, ROI
· Social media trends analysis and recommendations
· Social media case study development for internal skills development
· Kaizen reporting based on campaign analysis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjg2NDAyODE1P3NvdXJjZT1ndW10cmVl&jid=1262634&xid=1686402815
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