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Account Manager
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2 years ago1694 views
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General Details
Location:
Advertised By:Agency
Company Name:Ad Talent Africa
Job Type:Full-Time
Description
A software development company is looking for an experienced Account Manager to join their team.
Key deliverables
• Ensure client is sufficiently enabled to maximise solution utilisation
• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
• Effectively partner with the rest of the services team to ensure the overall teams success
• Effectively partner with the business development manager team to ensure optimization opportunities are realized
• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organisation
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities
• Management of customer communications
• Understanding of Internal Audit and Risk Management
• Problem solving skills and ability to deal with potentially difficult clients
• Mature individual with high level of emotional intelligence
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills
• On the ball
• Highly accurate
• Strong communicator
• Sense of humour
• Accountability
• Detail-orientated
• Driven
• Financially literate
• Success-orientated
Education and qualifications
• Matric certificate
• Completed Business Degree / similar is highly preferable
Details of experience
• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• S...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzOTg4MjgwP3NvdXJjZT1ndW10cmVl&jid=1184962&xid=2133988280
Id Subtitle 1068346725
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Ad Talent Africa
Selling for 2+ years
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Active Ads42
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*Reference: JHB005343-PC-Jh-1*
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**
* Matric
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*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
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