Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Results for training provided jobs in General Worker Jobs in Gauteng
1
Our Client a Global Tech firm is seeking a SAP Business Support Specialist (Operational Technology) to join their team in Rosebank (Hybrid working) on a contract basis. They offer stability, growth, attractive rates and a great working environment.This role provides global system solutions, SAP and other technologies, for enterprise wide business requirements in the Asset Management Domain, is responsible for ensuring technical alignment to the functional operating model. Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice. Tactical with a major focus on continuous improvement of systems in order to maximise operational delivery.Key Roles and Responsibilities:Maintain the Integrity of the SAP PM Work Management ProcessFocus is on Continues improvement rather than day to day incidentsTrain Business users and SSAs on SAP changesTake accountability for the Change Process in SysAidIf there are problems that the SSA cannot resolve they need to assist in resolvingEngage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities Analyse business requirements, interpret and capture them in a business requirements document (BRD)Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals Identify gaps in current global/ local business processes and ensure optimisation Assists the local SAP Support Analysts (SSAs) measure the SSAs effectiveness and facilitate any required training and support Participate in regional governance structures Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes Work with the Business Lead to manage requirements from Third Party non-SAP suppliers i.e., interfaces to the application Work with the Global Access and GRC team to ensure process optimisation, regional fit and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements. Knowledge, Skills and Attributes:Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)Effective Service Level Management:Engagement Survey - Improvement PlanEnsure all global and regional vendors deliver against all agreed SLAsEnsure compliance to all IM policies and report on all matters pertaining to non-complianceEnsure compliance to SOX, King IV and all other relevant governance requirementsEnsure full compliance to IM PMO processes (e.g. gate reviews etc.)Living the ValuesMaintain good inter-departmental relationshipsParticipate in Monthly Incident, Request, Problem, Change and Project Review MeetingsStaff development via formal training where requiredStrategic roadmap agreed with requested and initiatives delivered against expectationTimeous completion of ad hoc requestsTimeously updat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODY3MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779558&xid=1108_178671
9h
1
Introduction
As a research executive you will be responsible for planning coordinating and administering market research projects. Managing account activities, partnering across departments to ensure efficient and quality deliverable based on SLAs. Project design, processing and implementation. Designing and assessing questionnaires.
Minimum Requirements
* 1-3 experience in market research
* 3-year degree- preferably in Research, Marketing, Business, Economics, Social Science
* Computer literate
Job Specification
* Data Analysis
* Data consolidation and presentation with recommendations
* Translate data into insights that address key client business questions
* Develop and implement appropriate reporting, tracking and analysis methods
* Project management – requirements and objectives
* Ensure sound relationships with all internal and external stakeholders
* Process improvement and efficiency
* Monitor progress of surveys
* Advising clients on how they can best make use of results
* Providing strategic guidance and insight to clients, whilst building knowledge on key and new research methodologies
* Client advisory- proactively addressing client requests
* Face to face meetings with client, client training and client presentations
Competency
* Strategic Thinking/Insights
* Business Acumen
* Analytical thinking
* Attention to detail
* Customer insight and focus
* Relationship building/Networking
* Service delivery excellence
* Decision making
* Open and effective communication
* Problem solving
* Process Orientation
* Adaptability
* Negotiation
* Report Writing
* Time management
Please note: As all IQbusiness roles requires honesty in the handling of or access to cash, finances, financial systems or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification.
See Description
See Description
See Description
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243561&xid=1555_55860
2y
1
SavedSave
We are looking for a manager to help monitor and oversee the proper functioning of our call centre. You will be required to ensure the centre is performing at its best and producing results. You will also be required to make budget plans, analyze performances and report to management on the happenings of the centre. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.
Responsibilities
* Create a task list for the call center daily activities and ensure they are achieved.
* Ensure the resources are used to produce optimal results.
* Manage the call center to achieve quantitative and qualitative objectives
* Plan and implement the overall strategy
* Track and measure productivity and compare to benchmarks
* Offer solutions for improvement
* Identify bottlenecks and suggest solutions
* Monitor the performance of the call center and regularly provide feedback.
* Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
* Provide training and orientation for the recruits to provide high-quality customer service.
* Oversee the budget plans and track expenses of the call center.
* Assess performances with metrics like calls left waiting, calls missed, etc.
* Ensure that all employees adhere to the company policies and regulations.
* Prepare performance reports and report any issue to the management.
* Build relationships with staff and clients
* Create a welcoming and motivating environment for employees
* Oversee the call center altogether
* Helps call agents with challenging customer service issues.
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motivate employees
* Great verbal and written communication skills
* Ability to remain calm and in control of a situation
Market Related
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motiva
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243632&xid=1555_55967
2y
1
SavedSave
*Reference: CET003675-MO-1*
Our dynamic JSE client in Centurion is looking for experienced SAGE 300 Consultants
*Duties:*
Gather requirements for implementing SAGE 300
Train clients
Provide support
Resolve issues
*Requirements:*
SAGE 300 Certified
Degree / Diploma in Finance in advantageous
*Experience:*
Min 3 years Sage 300 consulting experience
Projects planning
Requirements Gathering
Business Process Mapping
Able to handle multiple projects at the simultaneously
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243428&xid=1555_55670
2y
1
SavedSave
Summary of the Position:
The TMF Specialist I is responsible to deliver controlled and quality trial master file documents for the purposes of regulatory and health authority inspections; and to ensure compliance as delegated by trial sponsors and under applicable institutional policy.
Essential Functions:
Responsible for paper Trial Master File (TMF) set-up, maintenance, update, archival and destruction (if applicable) in accordance with FHI Clinical processes, Sponsor requirements, and applicable regulations.
Responsible for comprehensive review and approval of TMF/eTMF Management plans.
Responsible for assessing training needs of staff regarding TMF/eTMF document delivery and implementing training (individual and/or departmental).
Responsible for maintaining systems and tools for evaluating, tracking, and transmitting trial master file documents.
Ensure adequate set-up of master files including proper and timely filing of all relevant study documents.
Maintain documents master files according to regulatory and company-defined standards.
Conduct detailed and appropriate quality checks on TMF/eTMF documents at defined timepoints, including any paper originals required.
Conduct TMF/eTMF content reviews and provide TMF/eTMF content reports on a regular basis.
Ensure that FHI Clinical privacy and security standards are met and adhered to. Ensure that documents are maintained in accordance with FHI Clinical retention practices.
Assist in routine internal and external master file audits to ensure compliance with applicable work instructions, Standard Operating Procedures (SOPs), Policy & Procedures, FDA and ICH GCP guidelines.
Participate in organizational process improvements as required.
Assists with maintaining up-to-date study status tracking and other tracking tools (as assigned)
Knowledge, Skills and Abilities:
Ability to work well with people and establish effective relationships across all levels of the organization.
Strong computer skills (MS Office), SharePoint, and Acrobat.
Ability to format and publish large documents and create and maintain tracking systems and spreadsheets.
Ability to coordinate review and finalization of documents with multiple stakeholders. Aptitude to learn additional software programs and databases quickly.
Ability to handle multiple tasks simultaneously; manage and prioritize workload in a proactive manner.
Ability to work effectively under pressure of deadlines.
Demonstrated ability to make decisions involving conflicts of interest.
Excellent attention to detail.
Knowledge of clinical trial design, execution, and operations.
Must be able to read, write and speak fluent English
Position Requirements:
Education: High school diploma required.
Preferred Job-related Experience: 1-3 Years of documentation management and experience with FDA, ICH, and GCP guidelines. Experience with managing clinical study documents using FDA, ICH GCP guidelines and best practice
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjQzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1243221&xid=381_2437
2y
1
Title: Program Director, Zimele
Reports to: Country Director, South Africa
Location: Johannesburg, South Africa
Travel: Up to 30%, local travel within South Africa, occasional travel abroad
Grade: 11
TECHNOSERVE BACKGROUND
TechnoServe (www.technoserve.org) is a non-profit, economic development organization with sustained commitment to its 50-year old founding mission to work with enterprising men and women in the developing world to build competitive farms, businesses, and industries. We are business development specialists, assisting farmers and other entrepreneurs in 29 countries, increasing their access to information, capital and markets. The increased income our clients derive enhances resilience and prosperity for their families and communities.
POSITION DESCRIPTION and responsibilities
The role of the Program Director of the Anglo American Zimele program, which is funded by Anglo American, entails the management of one of the largest local economic development (LED) projects in South Africa. The program delivers transformative economic change in some of the poorest parts of South Africa by supporting local enterprises grow their businesses to the next level.
The desired individual will be a high quality manager who can direct a large and diverse team of around 60 people, a compelling leader who can articulate the vision for the program, a strategic thinker who can predict challenges and build plans to overcome them, an individual with exceptional people skills who can engage a diverse set of stakeholders to build consensus, and someone who understands, and can build, robust procedures to deliver operational and financial excellence. The candidate will need a deep commitment to economic development and poverty reduction.
TechnoServe delivers the Enterprise, and Supplier Development initiative through a network of hubs, operating under the brand name of Anglo American Zimele. In the first phase, the program exceeded it’s 10,000 jobs supported target and was awarded an extension to continue delivering the program on behalf of Anglo American In this second phase, the hubs operate in Mogalakwena, Rustenburg, Amandelbult, Sishen, and Kolomela, Far Eastern Limb and Polokwane. TechnoServe is employing a team of 6 or 7 staff to operate each hub. The hubs deliver business acceleration and workforce development services (training, mentorship, access to finance, linkages to markets, etc.) to eligible entrepreneurs within a 50-kilometer radius of the hub through unique program pillars.
The Program Director manages a high-caliber program management office (PMO) to support the Hubs and deliver a program of outstanding quality in a consistent way within the time framework as per the contract with our client.
The Program director is responsible for the program strategy and approach and he/she works closely with the Deputy Director/Operations Manager role, who supports the program roll out on a tactical level. To provide the context, the following
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18zODFfMjQyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1243213&xid=381_2428
2y
1
Our client is looking for a technical service representative with preferably a tertiary qualification in civil engineering and extensive experience in construction, quality control and knowledge of flooring products.You will provide technical support to the sales team and clients, training and demonstrations at customer sites on correct product application, assist with product development, investigate and resolve customer complaints, keep accurate records and ensure quality control is maintained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216513&xid=1108_60034
2y
1
B Com Human Resource Management / Industrial RelationsMin 2 years HR experience within the Retail / FMCG sector Valid drivers licenseRecruitment and appointment of staff in line with branch staffing requirementsStaff compliance with the company conditions of employmentAll factors affecting payroll input and the timeous submission thereof to HO as well as the administration of payslipsAdministration and management of all staff benefitsStaff terminationsDealing with all employment related queriescapturing Human Resources related statistics for Head officeEnsuring that disciplinary hearings are effectively dealt withPreparing for and attending to CCMA mattersFacilitating Occupational Health and Safety in the branchArranging training in conjunction with the training managerAssisting / contributing at a management level to the achievement of performance targets for the branchSalary: Market related with Medical Aid, Provident fund, Incentive Bonus, Travel Allowance Please note: By applying for this position and providing Fokus Personnel with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.If you are not contacted within 2 weeks of the closing date, please regard your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY1NDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243246&xid=1108_65468
2y
1
SavedSave
Our well know automotive vehicle dealer client in Kempton Park is looking to employ an experienced F&I Manager. PurposeThis is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.Minimum Experience:3 years experience in a similar role with a customer services focus within the Automotive Retail Industry.Minimum Qualification:Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous.In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 creditsMinimum Requirements:Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures.Customer service and sale management. Understanding of the compliance governing the retail industry would be an advantage. Knowledge of the NCA, CRA, FAIS, FICA. Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)Possess the relevant Continuous Professional Development points within the stipulated time-framesGeneric Job Outputs:Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.Maximize second gross profit.Execute work in line with governance and compliance processes.Ensure that dealership remains compliant in accordance with legislation requirements. Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.Manage and maintain the finance and insurance debtors book and effectively manage the applicable administration and other related processes.Provide specialized need analysis & financial and insurance advice and support to clientsProvide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership Inform and educate customers on products to ensure retention of existing customers.Increase sales revenue and increase the organizations customer base.Consistently enhance own competence through knowledge development in subject matter and associated industry developments.Customer service and sale management. Knowledge of the NCA, CRA, FAIS, FICA..N.B. (Only candidates that meet the criteria will be shortlisted and contacted)N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MjAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214610&xid=1109_84200
2y
1
SavedSave
A Mid / Senior Management role is available at the head office of a medical administration company in Bryanston, Johannesburg. This is a permanent position that reports to the Executive Director for Group Services and is responsible for the business services provided by various departments to clients and within the organisation.
1. Oversee capturing and invoice submission delays remain below required level. Adapt and improve current processes to drive efficiencies.
2. Oversee the capturing, remitting, and loading of receipts at remote sites
3. Assist and ensure financial and business controls for revenue recognition, internal audit, and cash management are maintained. Ensure key controls are identified and correct.
4. Train and enable team members to complete daily and weekly tasks and to meet month end deadlines.
5. Ensure statistical data is correctly captured and readily available for executive management decisions.
6. Meet with the key stakeholders and related parties to enable more efficient processes. These important meetings will require national travel to remote units where direct engagement will occur with clinical and hospital teams.
7. Support the system processes and infrastructure to limit downtime and ensure effectiveness.
8. Develop and deploy key companies’ policies relating to business administration
9. Enable and embrace digitization within the group of companies and drive efficiencies using system tools. Deploy and support specific digitization projects according to defined deadlines.
*General*
1. Prepare and analyse monthly reports for presentation to the operational and executive management.
2. Adhere to annual budget for direct and overhead costs including department resources.
3. Policy and procedure drafting, adherence, and maintenance.
*Staff Management*
1. Resource planning for the department.
2. Management of the Administration Supervisors and their Team Members, including but not limited to:
a. Timekeeping.
b. Leave planning and monitoring.
c. Performance measurement and reporting.
d. Performance appraisals.
3. Ensure all counseling and disciplinary actions are documented and progressive and corrective action monitored and enforced.
4. Setup and attend monthly meetings with junior managers and team members
• Tertiary Business Administration or Commerce qualification and/or the relevant experience / expertise
• 5+ years’ experience in Business Administration (preferably within the medical industry)
• Extensive experience in practice administration and operations management
• Intermediate information technology and system infrastructure knowledge
• Advanced experience in Microsoft Office (Outlook, Excel and PowerPoint)
• Valid driver’s license (national travel required).
• Own mode of transport is required
• Sound and collective knowledge of business management and administration
• Client centric approach
• Key stakeholder relationship development
• Excellent written and teleph
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189974&xid=1555_25565
2y
1
SavedSave
A subsidiary of Strategic Partners Group, Isithimela Facilities Services, which provides cleaning and maintenance services is looking for a suitably qualified Ops Supervisor to ensure smooth running of cleaning operations.
Ideally: the successful incumbent must have commercial and industrial cleaning (or cleaning & maintenance) Operations background.
*Minimum Qualifications/ Competencies are non-negotiable.*
* Keep Ops Manager up to date with developments on site.
* Oversee efficiency of cleaning and maintenance operations.
* Ensure timeous delivery of inventories to all sites.
* Maintain and control discipline of staff.
* Manage performance of staff on site.
* Ensure compliance of company policies, procedures and SHEQ standards.
* Maintain proper housekeeping and hygiene standards.
* Build and maintain client(s) and supplier relations.
* Identify and recommend staff training needs.
* Ensure that all toolbox talks are conducted as directed by SHEQ Department.
* Assist SHEQ department with arranging annual Medical Assessments.
* Assist SHEQ Department with all Site Safety files.
* Investigate incidents on site and adhere to reporting deadlines.
* Ensure that all staff members are properly inducted prior to their deployment.
* Maintain an accurate register of PPE issued and record PPE.
* Manage and control staff work attendance.
* Ensure that timesheets, leave forms, authorised overtime sheets are submitted on time to the Admin/ Ops Manager.
* Accurate management of job ticket / work order systems.
* Assist with staff scheduling or rostering plans.
* Ad-hoc tasks assigned by management.
* Grade 12 (Matric).
* National Diploma in Operations Management or related qualification.
* 3 years supervisory experience.
* A valid Driver’s licence with 3 years driving experience.
* Competency in MS Office packages (i.e., Excel, Word & Outlook).
* Excellent verbal and written communication.
* Systems thinking skills.
* EasyRoster proficiency would be an advantage.
Market Related
* Grade 12 (Matric).
* National Diploma in Operations Management or related qualification.
* 3 years supervisory experience.
* A valid Driver’s licence with 3 years driving experience.
* Competency in MS Office packages (i.e., Excel, Word & Outlook).
* Excellent verbal and written communication.
* Systems thinking skills.
* EasyRoster proficiency would be an advantage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NjQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190026&xid=1555_25640
2y
1
SavedSave
Location: CenturionApplication Requirements - CA (SA)- Computer Literate (MS Office)- Demonstrate strong technical knowledge- Keeping abreast of technical updates and legislation changes- Report writingSkills and experience - At least 3-5 years (post articles) working experience in a similar type industry- Knowledge of IFRS, IFRS for SMEs required- Knowledge of JSE listing requirements required- Knowledge of GRAP required- Knowledge of international auditing standards and ethical requirementsKey Responsibilities Consultation and support services - Provide technical opinions on accounting matters- Perform technical reviews on Annual Financial Statements- Perform research on accounting matters and new standards- Perform advisory and consulting role on listed entity audit engagements- Liaise with JSE on technical matters and assist in drafting response letters to JSE- Attend client/audit committee meetings for discussion of technical matters (as required)- Liaise with technical support service clients- Provide ad-hoc technical advisory services to companys directors and staffThought Leadership - Identify topics and publishing of thought leadership articles- Liaise with marketing department for publishing of articles and newsletters and marketing material- Research topics and develop material- Review and writing of articles (as required)Development of material - Develop guidance documents on new developments- Develop and update compliance checklists- Review and update of audit working papers for compliance with accounting standards- Develop and update internal manuals and guides- Development of accounting and legislative application guidesTraining - Develop training courses / workshop sessions (as required)- Present training to staff/clients- Development of training-related policies and procedures- Mark simulation tests completed by trainees (as required)Communications - Research topical issues for inclusion in monthly technical issues and technical directives- Write-up and review of technical proposals- Write technical opinions/reports- Provide guidance and mentoring to technical staff- Provide feedback to Head of Technical and Technical Director- Write-up of articles as requiredMarketing - Market technical consulting services to external clients- Market training services to external clientsQuality Control External audit (where required) - Perform engagement quality control reviews- Perform internal quality monitoring reviews- Review appropriateness of audit reports / audit opinions- Review compliance with auditing standards- Ensure continuous professional development- Knowledge, Experience and Personal Competencies- Remain up to date with new / latest developments and requirementsPersonal Competencies: - Excellent com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NzU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214472&xid=1108_58758
2y
1
SavedSave
* Assists the specific business unit with all revenue assurance requirements including primary control advisory, secondary controls development, issue/incident management, fraud mitigation and pro-active business insights.
* Responsible to take lead when theres a leakage or risk exposure, the incumbent will rally a team to investigate and manage the risk.
* The business is ultimately responsible for implementing primary controls with the support of the Business Assurance Team to provide insights, frameworks and guidance.
* Accountable to monitor non-financial metrics such as customer satisfaction, service delivery time, product and service margin analytics. As well as financial metrics like revenue assurance and fraud management indicators for monitoring the overall business performance.
QUALIFICATIONS, TRAINING AND EXPERIENCE
* Minimum of 3-year Financial, Business or Business/IT degree
* Fluent in English
* Relevant certification / accreditation / membership with professional body as required for role
* Minimum of 5 years experience in Revenue Assurance or equivalent experience, such as Rating and Billing, Provisioning, Customer Management, etc, gathered from medium to large organization
* At least 3-5 years experience in a similar position, in Telecoms
* Advanced knowledge of Excel and PowerPoint
* Presentation and interpersonal skills
* Working experience on Telecom Billing, Provisioning, Financial Reporting or CRM application
* Audit/Assurance experience will be advantageous
* POSITION OUTPUTS
Strategic Implementation:
* Contribute to the development and implementation of the functional strategy for the Business Assurance department
* Develop goals, tactical strategies, and plans needed to achieve the departments vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
* Align operational planning against the strategic intent of the division with agreed
* business outcomes.
* Recommend strategic business opportunities to deliver medium to long-term benefit
* and growth to the Finance department and add value to its customers.
Operations
Monitoring & Action Planning:
* Monitored residual risk
* Revenue leakage action planning
* Escalation matrix
* Monitored Secondary controls
* Agreed action plan on unmitigated risk.
* Root cause analysis & resolution
* Incident escalation aligned to group standards
* Accurate leakage quantification
Primary & Secondary Control management:
* Improved and efficient secondary control development and performance
* A view of primary and secondary control failures through monitoring of preventative controls
* Primary & secondary control thresholds set:
* Reviewed Primary & Secondary controls for efficiency & effectiveness
* View of Business Unit (primary) control coverage
* Mitigating control implementation
* Automated control coverage
* Risk Identification & Resolution
* Classification & resolution of revenue leakage risk
* Proactive identification of potent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMTE2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185758&xid=1554_10116
2y
1
Please only apply if you meet the following requirements:
* Experience of at least 3 - 4 years in IT
QUALIFICATIONS
* Tertiary qualification in IT or related fields
* Completed Grade 12
* 3 - 4 years in IT
* Microsoft Operating System (I.e. XP, Win7, Win8, Win10)
* Microsoft Office (I.e. (Phone Number Removed);)
* Strong understanding of database environment (i.e MS SQL)
* Strong understanding of Networks, LAN, WAN, and general Hardware
* Attend relevant training (of the shelve software)
* Strong and Effective communication skills
* Moderate Systems Analysis skills
* Strong Project Management knowledge and skills
* Programming and system development capabilities
* Team Player, hardworking, self-driven, and innovative
Responsibilities
* Software Support and Maintenance- through working knowledge in the application of:
* Installation, configuration and upgrading of existing systems
* Assisting and handling user calls
* Setup and maintain documentation and standards
* Ensure documents are reviewed as per schedule
* Prepare systems and documents for auditing purposes
* Action and rectify audit findings
* Implement and maintain application security (users and roles, assign privileges)
* Perform application tuning and performance monitoring
* Plan, design and implement changes
* Work as part of a team and provide 24x7 support when required
* Perform general technical trouble shooting and give consultation to development teams
* Interface with Vendors\Manufacturers for technical support.
* Patch Management and Version Control
* Deliver within projects as per requirements, objectives and deadlines
* Ability to troubleshoot and do fault finding
* Deliver within projects as per requirements, objectives and deadlines
*Desired Skills: *
* Application Support
* SQL
*Desired Work Experience: *
* 2 to 5 years Business Consulting
* 2 to 5 years Systems Analysis
*Desired Qualification Level: *
* Diploma
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzkxOThfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1181678&xid=1554_9198
2y
1
SavedSave
IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189953&xid=1555_25536
2y
1
SavedSave
As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations
Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.
*Monitor Printers*
Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA
*Daily Checks*
Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues
*Commercial Requirements for the service provider*
We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp workers unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189930&xid=1555_25497
2y
1
SavedSave
Description
Analysis, planning, provisioning, testing, implementation and maintenance of all Internet, fiber and IP Related products. Perform Installations & Training. Provide 1st line support to customers.
Responsibilties
* Install, configure and maintain network services, equipment and devices.
* Support and administration of FTTX and PBX systems and processes.
* Manages all system back-up and restore protocol.
* Plans and supports network and PBX infrastructure.
* Perform troubleshooting analysis of networks and associated systems.
* Documents network problems and resolution for future reference.
* Monitors system performance and implements performance tuning.
* Manage user accounts, permissions and security at all levels
* Taking ownership of all complaints till resolution
* Helpdesk management, which requires wonrking on an online CRM system
Requirements
* Certifications: A+, N+, MCSE, or related network or telephony qualifications
* Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
* A successful track record in a support environment.
* High level of integrity, professionalism and trustworthiness
* Team player, good communication
* Cooperative and empathetic to colleagues and customers
* Own transport
* Requires a thorough knowledge of networking essentials.
*Desired Skills: *
* Attention to detail
* Network Support
* Customer Care
* Analytic
*Desired Work Experience: *
* 1 to 2 years
*Desired Qualification Level: *
* Diploma
*About The Employer: *
We believe that customer service is key and that working efficiently as a team is what gives us our edge. All members of our team learn all they can about the various aspects and thus become a friendly trove of information for our clients.
*Employer & Job Benefits: *
* Mobile Phone
* Internet Allowance
* Fuel Allowance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk5MTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184373&xid=1554_9917
2y
1
Reporting to
Business Unit Manager - Womens Health
Job Purpose
To plan, develop and implement brand strategies, plans and programs for the portfolio, ensuring that the strategic business goals and financial objectives are met.
Required Learning
* Bachelor of Science or Business Degree
* Post graduate Medical and/or Pharmaceutical Degree/Diploma
* Computer literacy (Ms excel, Word & Power Point)
* Previous Product Management experience in the pharmaceutical industry is required
* Thorough knowledge of the Rx pharmaceutical market
* Strong interpersonal and communication skills
Key Job Outputs
* Develop brand strategies and appropriate brand plans, with objectives, resources, KPIs and expected returns
* Drive successful implementation of brand strategies and tactics
* Develop customer understanding, analysis and insight generation
* Develop deep knowledge of market dynamics, needs and opportunities for the brands
* Network and build relationships with selected customers
* Work closely with sales team to develop necessary sales tools and training
* Manage and measure overall investment, sales and profit according to pre-determined KPIs
* Managing external relationships with Multinational partners and other key stakeholders
* Managing key internal relationships
* KOL relationship management
Core Competencies
* Analytical thinking
* Communication and Presentation skills
* Ability to integrate knowledge and think strategically
* Decision making & problem solving
* Flexible and adaptive
* Initiative
* Planning & prioritising
* Drive for results
* Ability to develop, negotiate & communicate business initiatives across all levels in the company and with international partners
* Operate with discipline
*Desired Skills: *
* Marketing
* analytical
* relationship building
* communication both written and verbal
* decision making
* poroblem solving
* planning and prioritising
*Desired Work Experience: *
* 2 to 5 years
*Desired Qualification Level: *
* Degree
*About The Employer: *
Leading Pharmaceutical Company
*Employer & Job Benefits: *
* Medical Aid
* Provident Fund
* Incentive Bonus
* Car Allowance
* Petrol
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk5NDFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184377&xid=1554_9941
2y
1
SavedSave
Java Architect - Johannesburg Java ArchitectLocation: JohannesburgDuration: 12 months’ renewalBudget: R750/hrKey PurposeDesigns, develops, and implements Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, writes code and performs unit and functional testing of software. Contributes to the overall architecture and standards of the group, acts as an SME and plays a software governance role.Areas of responsibility may include but not limited to• Work closely with business analysts to analyse and understand the business requirements and business case, in order to produce simple, cost effective and innovative solution designs• Implement the designed solutions in the required development language (typically Java) in accordance with the Group standards, processes, tools and frameworks• Testing the quality of produced software thoroughly through participation in code reviews, the use of static code analysis tools, creation and execution of unit tests, functional regression tests, load tests and stress tests and evaluating the results of performance metrics collected on the software.• Participate in feasibility studies, proof of concepts, JAD sessions, estimation and costing sessions, evaluate and review programming methods, tools and standards, etc.• Maintain the system in production and provide support in the form of query resolution and defect fixes• Prepare the necessary technical documentation including payload definitions, class diagrams, activity diagrams, ERDs, operational and support documentation, etc• Driving the skills development of team members, coaching of team members for performance and coaching on career development, recruitment, staff training, performance management, etcTechnical Skills• High standards for delivery• Solution Architecture• Structured and analytical problem solver• Process Mapping• Software testing pack design, functional testing• Clean code thinking• Coaching and mentor to junior teammatesOther• Overtime may be required from time to time• Standby is required on a rotational cycleEducation and ExperienceRequired:• Matric• B.Sc. Comp Science or Informatics DegreeExperience:• 10 + years’ experience in Java development and architect experience• Must have hands-on experience in architecture & designing applications on BFSI domainTechnical Stack:• Java• Object Orientation• Spring• Hibernate• Junit• SOA• Microservices• Docker• Data Modelling• UML• SQL• SoapUI (SOAP) / REST client (JSON)• Architectural Styles• Kafka• Zookeeper• Zuul• Eureka• Obsidian• Elasticsearch• Kibana
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMzA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189747&xid=1266_50309
2y
1
SavedSave
We are looking for a Call Centre Representatives to handle calls from customers and provide support to them in any way possible, You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Responsibilities. Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Maintain good customer relations Meet personal targets and work towards meeting team targets. Requirements / Qualification Grade 11 &12 NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189241&xid=1109_74154
2y
Save this search and get notified
when new items are posted!
