Manager - Business Assurance

* Assists the specific business unit with all revenue assurance requirements including primary control advisory, secondary controls development, issue/incident management, fraud mitigation and pro-active business insights. * Responsible to take lead when there's a leakage or risk exposure, the incumbent will rally a team to investigate and manage the risk. * The business is ultimately responsible for implementing primary controls with the support of the Business Assurance Team to provide insights, frameworks and guidance. * Accountable to monitor non-financial metrics such as customer satisfaction, service delivery time, product and service margin analytics. As well as financial metrics like revenue assurance and fraud management indicators for monitoring the overall business performance. QUALIFICATIONS, TRAINING AND EXPERIENCE * Minimum of 3-year Financial, Business or Business/IT degree * Fluent in English * Relevant certification / accreditation / membership with professional body as required for role * Minimum of 5 years' experience in Revenue Assurance or equivalent experience, such as Rating and Billing, Provisioning, Customer Management, etc, gathered from medium to large organization * At least 3-5 years' experience in a similar position, in Telecoms * Advanced knowledge of Excel and PowerPoint * Presentation and interpersonal skills * Working experience on Telecom Billing, Provisioning, Financial Reporting or CRM application * Audit/Assurance experience will be advantageous * POSITION OUTPUTS Strategic Implementation: * Contribute to the development and implementation of the functional strategy for the Business Assurance department * Develop goals, tactical strategies, and plans needed to achieve the department's vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders. * Align operational planning against the strategic intent of the division with agreed * business outcomes. * Recommend strategic business opportunities to deliver medium to long-term benefit * and growth to the Finance department and add value to its customers. Operations Monitoring & Action Planning: * Monitored residual risk * Revenue leakage action planning * Escalation matrix * Monitored Secondary controls * Agreed action plan on unmitigated risk. * Root cause analysis & resolution * Incident escalation aligned to group standards * Accurate leakage quantification Primary & Secondary Control management: * Improved and efficient secondary control development and performance * A view of primary and secondary control failures through monitoring of preventative controls * Primary & secondary control thresholds set: * Reviewed Primary & Secondary controls for efficiency & effectiveness * View of Business Unit (primary) control coverage * Mitigating control implementation * Automated control coverage * Risk Identification & Resolution * Classification & resolution of revenue leakage risk * Proactive identification of potent