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Results for customer service in "customer service" in Johannesburg in Johannesburg
1
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Requirements:A minimum of 1–2 years of customer service/contact centre experience.Good verbal and written communication skills.Experience in banking/financial services or fintech (advantageous).Experience in Web/App/WhatsApp chat (advantageous).AI and Data Analytics proficiency.Responsibilities:Provide customer service on banking services and products through effective case management.Analyse and troubleshoot customer requests and queries according to company guidelines and scripts.Route calls to the appropriate department when necessary.Respond to customer requests via phone, chat, and email.Handle customer enquiries across all channels.Research required information using available resources.Manage and resolve customer complaints.Provide customers with product and service information.Capture new customer information.Identify and escalate priority issues.Follow up on customer calls when required.Document call information according to standard operating procedures.Complete call logs.Produce call reports.
https://www.executiveplacements.com/Jobs/C/Customer-Service-Specialist-1271646-Job-Search-03-13-2026-09-00-15-AM.asp?sid=gumtree
2d
Executive Placements
1
National Customer Service & Documentation Manager | South Africa | PermanentA rare opportunity to build and lead a national function from the ground up. Shape how customer service and documentation are delivered across a complex, high-performance logistics environment.This role is responsible for establishing and embedding a centralised national Customer Service and Documentation function, moving from decentralised branch-based operations to a unified, standardised model. You will lead transformation, implement best practices, and ensure consistent, high-quality service delivery across all locations while driving operational excellence and continuous improvement.You will take full ownership of both customer service operations and documentation governance, ensuring alignment with commercial priorities, operational constraints, and regulatory requirements. This is a hands-on leadership role requiring strong execution capability, the ability to design and implement structures, and the credibility to lead teams through change.Our client is a well-established player in the shipping and logistics sector, operating across multiple regions and handling complex cargo flows. The business is focused on modernising its service model, strengthening governance, and enhancing customer experience through standardisation and centralisation.What You’ll DoEstablish and implement a centralised national customer service operating modelDesign SOPs, governance frameworks, and escalation protocolsLead customer service transformation and change management initiativesBuild and structure a high-performing national team, including capacity planning and performance managementAct as the senior escalation point for key customers and complex service issuesDrive service consistency, system discipline, and data accuracyIntroduce and optimise digital tools and CRM systems
https://www.executiveplacements.com/Jobs/N/National-Customer-Service-and-Documentation-Manage-1272373-Job-Search-03-17-2026-03-00-19-AM.asp?sid=gumtree
11h
Executive Placements
1
Minimum requirements for the role:A diploma or higher qualification in Mechanical or Electrical Engineering or a Management-related degree is essential for this role.Previous experience having worked in a Service Management role within an electrical or related industry is essential for the role.The successful candidate must have managed and overseen a Technical Services team who call on external customers.Must have strong customer orientation with a proven track record in service management.The successful candidate will be responsible for:Leading, mentoring, and training electrical / Instrumentational service technicians and support staff and overseeing the service department, ensuring optimal service delivery, customer satisfaction, and efficient team management. Addressing customer enquiries, complaints, and service requests professionally.Ensuring a high level of customer satisfaction through quality service.Building and maintaining strong customer relationships with very senior Key Accounts.Overseeing daily service department operations, including workflow and quality control.Implementing process improvements to enhance efficiency and effectiveness.Managing the service departments budget, including labour, parts, and overhead costs.Analysing financial performance and identifying opportunities for cost savings and revenue growth.Preparing and presenting financial and operational reports to senior management.Identifying and implementing strategies to enhance service quality and efficiency.Salary package, including benefits, is highly negotiable depending on experience gained.
https://www.executiveplacements.com/Jobs/T/Technical-Service-Manager-Electrical-Instrumentati-1271728-Job-Search-03-13-2026-10-34-07-AM.asp?sid=gumtree
2d
Executive Placements
1
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INTRODUCTIONThe customer experience consultant will play an integral role in ensuring a consistent, high-quality customer experience across six stores operated by jump street investments nationwide.The role focuses on improving customer satisfaction, driving store revenue growth, optimizing birthday party packages, managing promotions, conducting store inspections, and supporting sales performance. The position also plays a key role in training and developing front-end staff and ensuring operational staff meet required safety and service standards.Monitor operations, identify opportunities for improvement, and work closely with store teams to enhance customer experience and operational performance.KEY RESPONSIBILITIESCustomer experience & satisfactionMonitor and evaluate the overall customer experience across all stores.Implement and maintain high customer service standards to ensure a consistent and enjoyable experience.Review customer feedback, complaints, and online reviews and develop action plans to address concerns.Work with store managers and staff to continuously improve service delivery and client satisfaction. REVENUE GROWTH & SALES PERFORMANCESupport strategies that drive growth in store revenue and profitability.Monitor store sales performance and identify opportunities to increase revenue through improved customer engagement and sales processes. BIRTHDAY PARTY PACKAGES & EVENTSOversee the structure, pricing, and execution of birthday party packages.Ensure party hosts and staff deliver memorable and well-organized party experiences.Identify opportunities to improve packages and increase bookings.Monitor party execution standards across all locations. PROMOTIONS & MARKETING IMPLEMENTATIONEnsure all promotions and campaigns are correctly implemented across stores.Monitor the effectiveness of promotions and recommend improvements where necessary.Work with store teams to maximize the impact of marketing campaigns and special offers.STORE INSPECTIONS & OPERATIONAL STANDARDSConduct regular inspections of all stores to ensure cleanliness, safety, and operational standards are maintained.Assess customer flow, facility presentation, equipment condition, and brand consistency.Compile inspection reports with recommendations and follow-up actions.Ensure stores maintain a professional and welcoming environment for customers.STAFF TRAINING & DEVELOPMENTTrain and support front-end staff in delivering excellent customer service and positive customer interactionsAssist store managers in developing stro
https://www.executiveplacements.com/Jobs/C/Customer-Experience-Consultant-1272581-Job-Search-03-17-2026-07-00-15-AM.asp?sid=gumtree
11h
Executive Placements
1
Duties and ResponsibilitiesConduct outbound sales calls to prospective clients and identify potential business opportunities.Perform cold calling activities to introduce products or services to potential customers.Assist with contacting existing clients to maintain relationships and provide customer support.Support the sales team with lead generation and follow-up activities.Maintain positive client relationships through professional and friendly telephonic communication.Maintain accurate records of calls, interactions, and client information.Assist with customer queries and problem resolution in a professional and efficient manner.Provide administrative support to the sales and customer service team.Assist with document handling, filing, and data capturing.Ensure all customer communication is handled professionally and timeously.Assist with preparing reports, updating databases, and maintaining accurate records.Support the team in maintaining excellent client service standards.Requirements Recently Completed Bachelor of Commerce (BCom) qualification in one of the following fields; BCom Business Management, BCom General, BCom Entrepreneurship or BCom Marketing.1 year of experience in a similar role would be advantageous. Strong communication and interpersonal skills.Comfortable conducting telephonic sales calls.Strong problem-solving ability.Good time management and organisational skills.High level of attention to detail.Basic administrative and computer skills.Professional telephone etiquette.Strong customer service orientation.Positive attitude and willingness to learn.
https://www.jobplacements.com/Jobs/I/Internal-Sales--Customer-Support-Intern-1271724-Job-Search-03-13-2026-10-27-54-AM.asp?sid=gumtree
2d
Job Placements
1
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We are now offering CUSTOM ALUMINIUM WINDOWS & DOORS.Made according to your specifications: Custom Sizes Different Colors Available Sliding Windows & Doors Perfect for Homes, Offices & RenovationsBuilt to suit exactly what you want.WhatsApp me: 066 039 0186 for more details
8d
1
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Provide professional advice on paint products and colour selectionProcess sales transactions and ensure correct invoicingAssist customers with paint and related product salesHandle customer queries and complaints professionally Requirements: Matric CertificateStrong customer service skillsGood communication and negotiation skillsKnowledge of the Omni System advantageousSales experience in a paint or retail environment (advantageous)Skills:Customer ServiceNegotiationCommunicationProblem SolvingSales AbilityAbility to work under pressure
https://www.jobplacements.com/Jobs/C/Counter-Salesperson-1271862-Job-Search-3-15-2026-4-21-08-PM.asp?sid=gumtree
11h
Job Placements
1
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The Internal Sales role is responsible for providing efficient sales administration and customer service support to the sales team, distributors, and customers. The position ensures the accurate processing of quotations, sales orders, and customer requests while maintaining clear communication between customers, internal departments, and the external sales team.The role plays a key part in supporting revenue generation by ensuring timely order processing, maintaining strong customer relationships, and assisting the external sales team with administrative sales functions. Through attention to detail, responsiveness, and professionalism, the position contributes to operational efficiency, customer satisfaction, and the overall success of sales operations.Minimum RequirementsEducation National Senior Certificate (Matric) or equivalent qualification Additional training in customer service and sales administration will be advantageous Basic technical or mechanical understanding of industrial products will be advantageousA minimum of 2-3 years work experience in customer service and sales administration will be considered in lieu of formal qualifications.Experience Minimum 23 years experience in internal sales, sales administration, customer service, or order processing Experience preparing quotations, processing sales orders, and managing customer enquiries Exposure to ERP/CRM systems or sales order management systems will be advantageous Experience working with technical, mechanical, or industrial products will be beneficial Experience supporting external sales representatives or distributors would be advantageous Demonstrated ability to manage multiple customer requests and sales administrative tasks accurately and efficiently Skills & Competencies Strong customer service and relationship management skills Excellent communication skills (verbal and written) High level of attention to detail and accuracy, particularly in order processing and quotations Strong organizational and administrative capabilities Ability to prioritize tasks and manage multiple requests simultaneously, in a fast-paced environment Commercial awareness with the ability to understand customer needs and sales processes Ability to work collaboratively with sales, warehouse, logistics, and finance departments Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience working with ERP/CRM systems will be advantageous Fluent in English (written and verbal)https://www.jobplacements.com/Jobs/I/Internal-Sales-Sales-Administrator-1271279-Job-Search-3-12-2026-12-17-46-PM.asp?sid=gumtree
3d
Job Placements
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Call Centre Agents And Customer Service Representatives are Needed Urgently for Immediate Jobs. Inbound and Outbound. Should at least be Grade 12 Or EquivalentRequirementsSound communication skills.Motivated, energetic and self-confident individual.Must be prepared to work shifts.Customer focused, striving to exceed customer service standards.Must be a team player.No Experience Needed. training Provided.Salary R4500-10500 p/m Plus Incentives.WHATSAPP. 0640168612
9h
Johannesburg South1
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Grow Your Business Online!
We offer affordable Digital Marketing Packages to help your business reach more customers and build a stronger online presence.
From social media management to custom content creation, weve got the perfect package for your business.
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#DigitalMarketing #SmallBusinessGrowth #SocialMediaMarketing
2d
VERIFIED
1
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Duties and Responsibilities:Manage and oversee a team of case managers to ensure efficient resolution of customer inquiries and concernsImplement and maintain customer service standards to achieve high levels of customer satisfactionAnalyze data and trends to identify areas for improvement in processes and customer service deliveryDevelop and implement strategies to enhance customer experience and loyaltyCollaborate with other departments to address customer issues and improve overall operationsQualifications:Bachelors degree in Business Administration, or related fieldSkills:Strong leadership and people management abilitiesExceptional problem-solving and decision-making skillsProficiency in operational management and analytical reportingExcellent communication and interpersonal skillsExperience in coaching, training, CRM, and relevant technologies
https://www.jobplacements.com/Jobs/C/Customer-Care-Senior-Case-Manager-1270089-Job-Search-03-09-2026-10-28-58-AM.asp?sid=gumtree
6d
Job Placements
1
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R3999 for full Customize design
4d
1
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We are seeking a dynamic Service Centre Manager with strong organisational skills and a background in electronics to lead our Gauteng operations.The RoleWe are looking for a hands-on Manager who has the depth in inventory management and an electronics background. You will be required to ensure that every repair workflow is seamless and every customer interaction is handled with transparency and professionalism. By mastering the balance between technical understanding, customer centric service and inventory control, you will ensure our technicians repair competently.Key Responsibilities Customer Experience & Service ExcellenceCustomer Journey Ownership: Design and oversee the end-to-end customer journey, from initial enquiry to post-repair follow-ups.Resolution Management: Act as the primary point of escalation for complex technical queries or customer concerns, resolving them with empathy and a customer-first mindset.Feedback Loops: Implement and monitor customer satisfaction metrics (NPS/CSAT) to identify areas for continuous service improvement. Workflow Optimization & Technical LeadershipProcess Engineering: Refine operational procedures to eliminate bottlenecks and reduce repair turnaround times.Technician Support: Lead a team of electronics technicians, fostering a culture of high-performance and technical precision.SLA Compliance: Ensure all service delivery aligns with strict Service Level Agreements and quality standards (e.g., ISO, IPC). Strategic Inventory ManagementInventory Precision: Maintain a detailed understanding of electronic components and spare parts to prevent stockouts while minimising excess.Data-Driven Ordering: Use demand forecasting and historical usage data to automate and refine procurement cycles.Audit Control: Conduct regular stock audits and cycle counting to ensure 100% physical-to-digital inventory accuracy.RequirementsBackground: Experience in the Electronics industry. Speaking the language of the technical repairs is advantageous.Location: Based in Gauteng, South Africa.Skills:Proven ability to implement service workflows.Strong proficiency in inventory management software.Exceptional communication and interpersonal skills.Experience: 5+ years in a management role, specifically within a service or repair environment.
https://www.executiveplacements.com/Jobs/S/Service-Centre-Manager-Gauteng-1270846-Job-Search-03-11-2026-05-00-33-AM.asp?sid=gumtree
5d
Executive Placements
1
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Call Centre Agent - Customer CareSeniority Level: 2-5 yearsType: PermanentJob Summary:As a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with their inquiries and issues. This role is essential in ensuring our customers have a positive experience with the Volvo brand.Key Responsibilities:Operational Oversight:Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback.Provide accurate and timely information about Volvo products, services, and policies.Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.Ensure compliance with company policies and industry regulations.Problem Resolution:Investigate and resolve customer issues, escalating complex cases to the Call Centre Supervisor as needed.Follow up with customers to ensure their issues have been resolved to their satisfaction.Document customer interactions and solutions on the Salesforce system.Customer Service Excellence:Maintain a customer-centric approach in all interactions, focusing on delivering a positive customer experience.Demonstrate empathy, patience, and professionalism when dealing with customers.Collaborate with team members to share knowledge and best practices.
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Care-1270088-Job-Search-03-09-2026-10-28-58-AM.asp?sid=gumtree
6d
Job Placements
1
Until Wednesday 18th March, we are offering custom eCommerce setups for just R7995.00 eachLooking for something unique?Our intuitive designs are about:-More signal, less noise, more depth, & more human.And sites that get conversations started & bring in new customers & sales.Solid setups.Top notch hosting with SA's best service-provider.All premium software included.Super-easy to manage.Zero contracts, you own every element, & with full control.Spin up a new landing-page in seconds, or design a new home-page in the background.A R4,000.00 deposit secures the deal & start immediately or within 30 days.Send a whatsapp to 076 580 2059 to secure this deal.www.starfishmedia.co.za
12h
1
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What The Role Involves:Make the Customers Voice Matter:Use insights, feedback, and behaviour trends to shape better fraud-related customer experiences.Lead Engaging CX Sessions:Facilitate customer experience workshops and education sessions with staff and stakeholders across the country.Turn Frustrations into Fixes:Handle and resolve fraud-related customer complaints while using those lessons to design better, smarter processes.Drive Strategic Change:Support big-picture service improvements and help roll out CX initiatives that enhance trust, loyalty, and confidence.Champion Collaboration:Work closely with internal teams to embed a customer-first mindset across the fraud landscape.Bring Insights:Use research, bench-marking, and feedback to support ongoing improvements and service innovation.What Theyre Looking For:Solid experience in customer experience, service design, or process improvementStrong facilitation and stakeholder engagement skillsAnalytical mindset with a people-first approachBonus if youve worked in fraud, compliance, or complaints resolutionWhats In It for You:Work on meaningful projects that impact real peopleHelp build a fraud team that leads with empathy and actionCollaborate with diverse, purpose-driven teamsUse your skills to create experiences that actually make a differenceSound like the kind of challenge youd love to own?Apply today or get in touch to learn more.
https://www.executiveplacements.com/Jobs/F/Fraud-Analyst-Customer-Experience-1198898-Job-Search-06-30-2025-00-00-00-AM.asp?sid=gumtree
8mo
Executive Placements
1
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Business Unit: OperationsReports to: Account ManagerAbout the CompanyThe company delivers supply chain planning, optimisation, and execution solutions, supported by hands-on consulting. Its technology and services help organisations design smarter distribution networks, optimise fleets and routes, improve service levels, and make better operational decisions using data. The focus is on practical implementation, long-term partnerships, and ensuring customers realise measurable operational and commercial value.About the RoleThe Supply Chain Solutions Consultant sits at the intersection of logistics operations, technology, and client delivery. The role is responsible for leading new customer implementations and ensuring existing customers continue to extract value from implemented solutions.This is a hands-on, delivery-focused role requiring close collaboration with clients, internal technical teams, and operational planners to embed solutions into real-world supply chain environments.Key ResponsibilitiesLead new customer implementations, ensuring solutions are correctly configured, adopted, and embedded into operations.Act as the primary point of contact for existing customers, managing relationships and driving continuous improvement.Manage Distribution Planners and Expeditors, including workloads, outputs, billable time, and administration.Deliver practical optimisation and strategic exercises such as fleet mix analysis, service day assignment, and customer-to-DC allocation.Identify and implement improvement opportunities for existing customers.Manage projects related to software roll-outs, enhancements, and managed services.Facilitate regular progress and performance meetings with clients.Liaise with technical, business analysis, and operational teams to define, test, and deploy system enhancements.https://www.executiveplacements.com/Jobs/S/Supply-Chain-Solutions-Consultant-1272560-Job-Search-03-17-2026-05-00-14-AM.asp?sid=gumtree
11h
Executive Placements
3
Antique WoodsProfessional Woodwork & Custom Furniture SpecialistsLooking for high-quality woodwork? We offer custom furniture design, bespoke manufacturing, and antique furniture restoration backed by 25+ years of craftsmanship.From unique furniture pieces to restoring valuable antiques, we provide reliable and professional workmanship.
Based in Midrand – serving all surrounding (Gauteng) areas.Tonny & Moe
1d
VERIFIED
1
Responsibilities:Handle inbound and outbound customer calls professionallyAssist customers with general enquiries and service bookingsCapture and update customer information accurately on the systemFollow up with customers regarding appointments and queriesMaintain a high level of customer satisfactionWork towards achieving call centre targets and service standardsRequirements:Previous customer service experience (call centre experience advantageous)Good telephone etiquette and strong communication skillsBasic computer literacy with data capturing experienceAbility to work under pressure and meet targetsStrong organisational and time management skillsProfessional and friendly manner Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 2 weeks from advertising.
https://www.jobplacements.com/Jobs/P/Passenger-Vehicle-Call-Centre-Agent-Northern-Subur-1271962-Job-Search-03-16-2026-04-03-42-AM.asp?sid=gumtree
11h
Job Placements
7
Negotiable
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Wooden floor installation, repairing, sanding and sealing.
We provide exceptional services to meet our customers highest standard.
We offer professional and great service to our customers, our workmanship are guaranteed.
Get your free quote
Contact us on 0717042033
Email us at remingtonkhoza5@gmail.com
20h
Johannesburg SouthSave this search and get notified
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