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Results for call centre operations in "call centre operations" in Jobs in Western Cape in Western Cape
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Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1235261-Job-Search-03-03-2026-00-00-00-AM.asp?sid=gumtree
21h
Job Placements
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Responsibilities:Sell short-term insurance products (motor and household) telephonically.Achieve and exceed monthly sales targets and performance objectives.Ensure strict adherence to quality assurance and compliance standards.Manage productivity and operational efficiencies in line with business benchmarks.Handle objections professionally and resolve client concerns effectively.Build and maintain strong, long-term client relationships.Stay updated on new products, rate changes, regulatory updates and industry developments.Maintain compliance with FAIS Fit & Proper requirements.Adapt to changing operational requirements and business needs.Experience:Grade 12 (Matric)Minimum 2 years experience in:Outbound sales call centre environment ORFace-to-face sales with measurable targetsOutbound sales experience is essentialFinancial services experience (advantageous)RE5 qualification (advantageous)30 FAIS Credits (Short-Term Insurance) advantageousClear criminal and credit recordFluency in English and at least one additional South African official language.Knowledge & SkillsStrong understanding of financial services legislation and regulationsExcellent communication and negotiation skillsStrong objection-handling abilityComputer literacyResults-driven and target-orientatedStrong planning and organisational skillsAbility to treat customers fairly and ethicallyWhy join the team:Long-term career growth opportunities.A competitive salary.Commission.Medical aid and other benefits.
https://www.jobplacements.com/Jobs/O/Outbound-Sales-Consultant-Short-Term-Insurance-1267401-Job-Search-03-02-2026-04-37-15-AM.asp?sid=gumtree
2d
Job Placements
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Location: Franschhoek, Cape Town Position Overview An opportunity has become available within the company for an experienced and reliable Guest Assistant who will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operation standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities: - Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. - Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. - Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. - Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. - Always uphold a neat and tidy reception desk. - Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. - Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. - Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. - Weekly and daily reports must be completed as per front desk shift procedures. - Detailed PIT checks to be done on each shift and compared to guest details on Protel. - Highlight any maintenance issues or service deficiencies promptly to maintain the hotels standards. - Adherence to all health and safety regulations. Experience and Skills: - Minimum of 2 years of experience in the Front Office operations of a luxury hotel - Proficient in use of various well-known Property Management systems - Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance - Display a sense of urgency and dedication to meeting the needs and wishes of others - The ability to remain calm and professional when under pressure - Strong interpersonal skills - Excellent verbal and written skills - Must be professional and a team player - Sustainable quality and attention to detail Inherent Requirements: - Matric Certificate - Tertiary qualification in Hospitality Management or Tourism would be advantageous - Certificate in First Aid/Fire Fighting/Health and Safety, would be advan
https://www.jobplacements.com/Jobs/G/Guest-Assistant-1263669-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree
14d
Job Placements
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Sales Support Lead ResearcherReports to: Fire/EMS Division Director (Business Development / Sales Support)About the client: Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems.Role Summary:This role exists to uncover qualified leads and save sales representatives significant time by gathering accurate, cold-call-ready prospect intelligence. This will include department contact details, verified decision maker names/titles, and supporting context. This is so sales representatives can focus on outreach, appointments, and demonstrations rather than research.Our client is seeking a naturally curious, detail-driven “treasure hunter” to validate high-quality prospect leads in the public safety market, specifically Fire, EMS, and Law Enforcementagencies that may benefit from our client’s Glance Emergency Vehicle Preemption.This Lead Support Specialist will need to use purpose-built ChatGPT prospecting tools, along with public sources (e.g. LinkedIn, municipal/county directories, official agency sites, local news, Facebook, and other social media) to confirm accuracy and produce lead packets that a Fire/EMS Product Representative can immediately convert into effective outbound calls.This position will require more overlap with US times, likely 10 AM to 7 PM. Key Responsibilities: Lead Discovery & Prospecting (Fire/EMS/Law Enforcement)Identify and prioritize target agencies across Fire, EMS, and Law Enforcement, and related government stakeholders.Build and maintain a steady pipeline of new prospects aligned to Fire/EMS Sales Representative territoriesUncover hidden opportunities by connecting the dots across jurisdictions, mutual aid regions, dispatch centers, and municipal/county structuresDecision Maker & Influencer IdentificationFire Chief, Deputy/Assistant Chief, Battalion Chief, Operations Chief, Training, Fleet Logistics, CommunicationsEMS Director/Chief, Operations, Fleet, Training, CommunicationsPolice Chief, Deputy Chief, Operations and Patrol leadership, Fleet LogisticsCity and/or Co
https://www.jobplacements.com/Jobs/S/Sales-Support-Lead-Researcher-1267146-Job-Search-03-01-2026-23-00-14-PM.asp?sid=gumtree
2d
Job Placements
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Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
25d
Job Placements
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OPEN DAY!!! 09-16 FEB 202609h00 7 Voortrekker road Bellville We are urgently looking for Debt Review Sales Agents. Must have at least 1 year experience in this field with a proven sales record.At least 1 year sales experience within a Call Centre environment· Knowledge of Debt Review, Debt Review Cancellation and Debt Mediation would be preferableMust be available to Start Immediately.We offer a Basic Salary plus attractive commission structure Uncapped.Daily/Weekly Incentives. OTE R15 000 -R30 000 pmHours of work: Mon-Fri 09:00 - 15:30NO Weekends , NO HolidaysSend CV to info@freedomdebt.co.za Whatsapp 0822101907
22d
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The Customer Services Controller provides real-time ecommerce support to customers, drivers, and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting end-to-end order fulfilment, and ensuring a high-quality customer experience within a fast-paced ecommerce retail environment.Key ResponsibilitiesHandle ecommerce-related queries via phone, email, chat, and help centre platformsSupport drivers and customers with order tracking, delivery issues, and escalationsDrive First Contact Resolution (FCR) and proactive issue resolutionMonitor orders against SLAs and work with operations to resolve delaysAct as a key link between ecommerce operations, clients, and delivery teamsIdentify trends in customer issues and escalate systemic problemsEnsure professional, friendly, and efficient customer interactions at all timesHours12-hour retail shifts (08:00–20:00, rotational)Transport provided if ending 20h00RequirementsMatric (Grade 12)Minimum 2 years’ experience in a Contact Centre / Help Centre / Customer Support roleStrong understanding of ecommerce order fulfilment, logistics, or supply chain processesProficient in Microsoft Office (especially Outlook and Excel)Comfortable working retail shifts, including weekends and SundaysDiploma in Logistics, Supply Chain Management, or related field (Advantageous)Experience in a blended or multi-channel contact cen
https://www.jobplacements.com/Jobs/C/Customer-Service-Controller-1260617-Job-Search-02-09-2026-05-00-16-AM.asp?sid=gumtree
23d
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-02-24-2026-00-00-00-AM.asp?sid=gumtree
8d
Job Placements
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Duties: Creating and providing the WOW experience for the hotels guestUnder the general guidance of the Butler Supervisor, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Handle telephone calls professionally and in accordance with departmental standards.Ensure the smooth day-to-day functioning of the outlet.Look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities.Oversee all procedures and daily activitiesMaintains an effective system of recording guest history, preferences and other guest related data in Amadeus.Ensure that all the operational standards set for all the equipment & processes are followed.Ensure no beverage or mini-bar stock item ever reaches its expiry dates.Support various integrated activities during low and high-volume periods.Ensure that the lounge is properly set up with the required mise-en-place.Knowledge of menu to aid up-selling.Ensure proper billing of tables or room.Ensure adherence to service and clearance procedures.Actively participate in all the training programmesTo remit cash & sales summary at the end of every shift.Control cost by minimising wastage & breakage.Ensures adequate stock of the operating supplies as per the re-ordering levels.Constantly innovate and improve the processes of the department for guest delight.Ensure the cleanliness and correct storage, handling and inventory of all items of stock and equipment.Enabling and adherence of the principles and work practices detailed under HACCPEnsure all reports, registers and logbooks are updated.Coordinates with the Front Desk regarding these events on a weekly basis.Knowledge on hotel events, activities and promotions.Monthly stock & utensils inventory.Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage.Daily breakfast, afternoon tea and cocktail hour food request and buffet set up.Take guest orders (telephonically or in room) and ensure proper execution of the same.Ensure all guest requests are attended to promptlyPersonally enquire & ensure complete guest satisfaction.Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action.Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guests preferencesAnticipate po
https://www.jobplacements.com/Jobs/B/Butler-1260677-Job-Search-02-09-2026-10-14-54-AM.asp?sid=gumtree
22d
Job Placements
1
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