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Sales Associate – Luxury retail - Sandton
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Retail hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to (marlene@servicesolutions.co.za)(mailto:marlene@servicesolutions.co.za)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzNDM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233670&xid=1555_43436
2y
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Enterprise Architect – Sandton – R820 628pa Job summary statement/purposeThe major focus for this position will be the implementation of the client’s Enterprise Architecture practice and delivering business value through the successful implementation of the roadmap. The role is required to assist in the development of the client’s Enterprise Architecture capability that will continue to mature to address the complex problems in systems, people and processes, including those that emerge in digital business transformation. KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES): Strategic AlignmentWill collaborate with senior technology and business leaders to implement theenterprise’s technical ecosystem.This role will also assist in creating an end-state architecture with a deep understanding of the business vision/drivers/objectives across business functions so that the overarching enterprise strategy can be realized. 2. Technical/Operation requirementsDrive alignment to a shared technical vision as well as roadmap through a small team of technical architects, partnering with the technology segments embedded with the businesses, technology teams, information security, and infrastructure leads to ensure success in achieving that end-state vision. 3. Business PartneringIndependently interfaces with key senior leader level stakeholders from all business segments, deliver functional areas of technology and the business lines.This role has ultimate accountability for ensuring the vision for the client, future state enterprise architecture is realized across the enterprise in order to achieve the client’s strategy. Qualifications and Experience:Bachelor’s degree in technology, business management, engineering, or relatedField.Honour’s degree/equivalent preferred6+ years progressive Business and Information Technology experience.5 or more years Project Implementation experience.Experience with TOGAF or another EA Framework experience preferable.Insurance or financial industry business knowledge preferable.Knowledge of ARIS is advantageous. Knowledge:Strong knowledge of Business/Application/Data/Technology architecture.Insurance industry business knowledge. Technical Skills:Demonstrated continuous improvement and continuous learning mindset.Demonstrated capability as a lifecycle problem solver (idea to implementation).Cultivate a culture of openness, transparency and inclusion and build, maintain, and grow high performing team and drive innovation. Attributes and Values:Self-motivated.Results oriented.Proven ability to drive change and results.Ability to understand the long-term (big picture) and short-term perspectives of environments.High proficiency with technology transformations.Ability to establish, implement, and enforce appropriate standards to meet business requirements.Strong team player.Ability to engage in conversation with Executive level leaders in the organisation.Strong customer service orientation and insurance business acumen with ability
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQyNTQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1154231&xid=1266_42547
2y
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As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *Data Scientist / Actuary* with extensive experience
The Individual Life Analytics team is responsible for strategic and impactful projects for the business. The focus of this role will be to support development and implementation of data science projects in the Advanced Analytics (Data Science) function of the team. The role involves exposure to a wide range of business areas such as underwriting, claims, legal and other operations, as well as the wider of the company
*Areas of responsibility may include but not limited to*
* Mining large structured and unstructured datasets for data exploration to find new insights
* Perform data investigations to inform operational efficiency and interaction strategies
* Transform data into meaningful model inputs and data pipelines
* Develop and refine predictive models such as fraud, underwriting and customer behavioural models
* Support model implementation and monitoring of model performance
* Further develop existing models and research new techniques to fully utilise the rich Company data universe
* Participate in the wider of the company Data Science community.
*Education and Experience*
Essential:
* Matric with Mathematics
* Honours Degree in either Actuarial Science, Data Science, Mathematical Statistics, Operations Research or Applied Mathematics with some experience in data science, computer science or regularly working with big structured / unstructured sets of data OR
* Honours Degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining, machine learning or optimisation
* At least 2 years of work related experience
*Advantageous:*
* 3-5 years of working experience as an Actuary in the Life Insurance industry
* Masters Degree in Computer Science / Software Engineering / Data Science / Statistics / Operations Research / Applied Mathematics
* 3-5 years of working experience as a Data Scientist in the Life Insurance / Financial Services Industry
* 3-5 years of working experience in Problem Solving and Data Analysis
* Qualified / near-qualified actuary with recognised actuarial professional body, e.g. ASSA or IFoA
* Experience in a big data environment such as Cloudera or simila
*Knowledge:*
* Intermediate to advanced SQL knowledge
* Proficient in at least one of R, Python, Spark interpreters or similar
*Technical Skills and Knowledge*
Essential:
* Intermediate to advanced SQL knowledge
* Proficient in at least one of R, Python, Spark interpreters or similar
*Personal Attributes and Skills*
Identifying and an
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133535&xid=1555_680
2y
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Our client, a global leader in credit information and IM services, listed on the NYSE, a Top SA Employer (2022), with sound leadership in place and an ambitious growth strategy, are looking for an experienced Data Scientist / Credit Risk Modeller to join their team.
This is an employer with a superb Employee Value Proposition, offering global alignment and Africa growth exposure
In this role, You will:-
* Collaborate with cross-functional teams and external partners both locally and internationally to drive the design and development of analytical products and solutions for the business.
* Lead, provide guidance and contribute SME in projects involving descriptive, predictive, and prescriptive analysis – leveraging a variety of advanced tools and techniques.
* Deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
* Foster a high performance culture and cultivate an environment that promotes excellence and reflects the company brand
* Honors, Master’s or PhD degree in statistics, applied mathematics, computer science, engineering, or another highly quantitative field. A track record of academic excellence.
* At least three (4) years of professional experience with analytic projects in Financial Services, Telecommunications, Insurance or related industries.
* Multiple examples of demonstrated success in internal and external client-facing analytical roles over a period of at least three (3) years.
* Strong written a verbal communication skills: ability to clearly articulate ideas to both technical and non-technical audiences, strong presentation skills with comfort presenting to multiple levels within the organisation.
* Strong analytical, critical thinking, and creative problem solving skills.
* Mastery of a statistical programming languages such as R, and SAS; proficiency with Microsoft Office tools.
*Preferred Requirement: *
* Experience using other statistical programming languages such as Python, SQL and Hive
* Experience and familiarity with analytical consulting preferred.
* Experience working with credit bureau data and solutions preferred.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3MzEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245587&xid=1555_57312
2y
Ads in other locations
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
5d
1
SavedSave
Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth. We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line. We cater for a variety of services to provide a comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control. We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees with the best career experience that will compliment clients products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike. Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.
About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg equipped with high speed internet and business grade computers.
Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and learning and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.
Join us and enjoy:
* Great Health Insurance for you and 1 dependent from day on
* Life insurance from your first day
* Market leading salary
* Attendance bonuses
* Health and fitness programs
* Regular social activities that can be enjoyed from home
A Virtual Assistant aids the Doctor and is often trusted with complex duties and sensitive information. This role will provide administrative support for inbound calls from patients to colleagues. The VA will also send and receive emails/faxes.
In addition to general administrative work, the Virtual Assistant may oversee scheduling meetings, note patient requests and guide through services, while maintaining databases and other clerical. They also ensure the smooth-running of the office, working both on a one-to-one basis with the Doctor, but also on a wider basis with patients.
Job Description:
* Answer phone calls to guide patients through services and procedures.
* Respond to email and fax.
* Communicate clearly and concisely with patients regarding healthcare insurance procedures and approvals.
* Market and introduce new services for business growth opportunities.
* Handle Doctors schedule, set appointments, and prepare for meetings with patients.
* Take scheduling requests v
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As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *BUSINESS DEVELOPMENT MANAGER* with extensive experience
This position often requires an experience of between seven to ten years. The business development manager (BDM) is often the first point of contact a new potential client will have with a business when they are seeking information on the products and services the company provides. The business development manager, or BDM, informs others about company products and services and acts as the point of contact for new clients and their assigned existing clients The key role for this position is carrying out strategic planning for the company’s future development, and looking for ways of expanding the company’s horizon. A business development manager is the force behind generating new contacts and sales leads, and as such is important personnel and highly prized in any company. Unlike some other jobs where all they do is sit behind the desk; this position entails spending a lot of time visiting customers/clients.
The following job description of a business development manager shows the common duties, tasks, and responsibilities you carry out
* Responsible for developing the new business pipeline coming in to the company
* Set up and manage alliances and relationships with various third-party companies
* Perform analytical preparation for opportunities for potential growth for the management
* Create plan for employee training, motivating them for optimum performance in the duties
* Generate new contacts and sales leads for the company
* Acquire knowledge of the outside market and competitors of the company
* Leverage on various expertise in the company, including every intellectual property and existing technologies to expand the company’s influence; bringing into the market new products; services and business
* Identify sales leads and pitch offers to customers
* Maintain a good relationship with clients and new contacts
* Follow up of new and potential business opportunities
* Write specifications and proposals
* Organize training and workshop programs
*Business Development Manager Responsibilities:*
* Contacting potential clients to establish rapport and arrange meetings.
* Planning and overseeing new marketing initiatives.
* Researching organizations and individuals to find new opportunities.
* Increasing the value of current customers while attracting new ones.
* Finding and developing new markets and improving sales.
* Attending conferences, meetings, and industry events.
* Developing quotes and proposals for clients.
* Developing goals for the development team and business growth a
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Digital Transformation, reports to the Chief Technology Officer and is responsible to develop and drive the organizations overall digital transformation strategy and roadmap. Review existing internal business processes and identify areas of improvement. Assist with the development of new fit-for-purpose digital solutions to improve operational efficiency and improve service level.
*Key Accountabilities:*
* Develop a clearly-defined and compelling digital strategy for the organizations future and align this to the overall business strategy;
* Set and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital ones;
* Provide thought leadership by creating awareness and simplify complex business and technology concepts;
* Drive digital innovation and projects and serve as a cross-functional change agent across the organization;
* Identify and implement potential innovations that reduce manual processing. Also assist with automating and streamlining previously manual processes;
* Review and apply best practices to establish architecture and frameworks consistent with and supportive of the organisation’s strategy;
* Ensure delivery that is consistent with agile processes across the team;
* Ensure service delivery from vendors as per service level and software license and maintenance agreements;
* Engage with a diverse set of clients to understand their business strategy, challenges, needs and priorities;
* Providing leadership in securing multi-year funding for high-tech projects when needed;
* Identify relevant emerging technology opportunities and design effective digital solutions to business challenges;
* Be a digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down;
* Support business clients to implement organizational change through various types of client engagement and use of established change management processes;
* Contribute to the development of your own and team’s technical and business acumen;
* Provide coaching and mentorship and support to all staff where required;
* Ensure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem;
* Measure ROI on digital projects, fine-tuning approaches as needed
* Ensure that all relevant digital initiatives are fully integrated into the strategic-planning process for leadership commitment, resource allocation and execution;
* Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, and business models;
* Own and centrally monitor the digital innovation project portfolio;
* Build, manage and continue to grow an internal and external digital innovation ecosystem;
* Build and develop in-house digital capabilities
* Identifying new tools that can s
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The Role: Providing an exeptional level of technical, solutioning and customer engagement service as a subject matter expert in order to drive sales and business development across the EOH Group. Duties/ Responsibilities: Understands and informs the EOH portfolio and solutions cross LoB and across EOH, including collaborating with the Technical Community.               Serves as a partner /trusted advisor to aid the clients business while growing EOH business.               Serves as a trusted advisor to internal EOH teams for value creation and large sustainable annuity business solutions for our clients.               Strong client facing communication relationship skills at all levels (CXO, mid management and operations)       Embedding EOH into a customers front and back end stack               Dedicated involvement with priority clients and priority deals               Technical eminence to grow EOH sales and technical skills (effectively navigate, negotiate and leverage EOHs broad technical community)               Attracting technical talent / expertise through identification, selection and execution to positoin EOH as leader as a holistic solutions provider               Assist and advise in commercial / technical deal constructs               Provide technical counsel to CXO and key business and IT executives on technical strategy, innovation, direction and projects               Improve and broaden client access to EOHs technical and innovation expertise                            Skills and Experience: Essential Qualification:          Relevant IT or Business qualification           Preferred Qualification: Higher degree/qualification     Experience Required: Good knowledge of EOH porfolio with ability to inform and match porfolio to industry / customer requirements            Key Accountabilities: Technical, solutioning and sales expertise with an entrpreneurship minset, thought leadership and the abilty to act as a trusted advisor               Ability to work autonomously and with / within a team to navigate complex environments and challenges           Ability to adapt to high change and matrixed environment               Deep knowledge of broad - based technology including hardware, software andDigital Transformation (Cloud, AI, ML, and relevant OEM technologies and solutions)               Good architectural and integratio
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Job & Company Description: A multinational, cutting-edge manufacturing company is looking for a Technical External Sales Representative to join their Mozambican team. This role will work on 6 weeks on and 2 weeks off rotation. The company is approaching 100 years in the industry and there is no sign of them backing down. Apply today if you are looking to work in a company that is an industry leader and well-respected. The role includes:Achieve sales targetInitiate and maintain customer relationshipsOversee service deliveryComplete sales administrationPlant surveys and technical assessments regarding maintenance and spare parts stock holding on site Job Experience & Skills Required: Qualifications & Experience Tertiary qualification2 years experience in a sales environmentBelting, mining or screening background
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A Leader in the branding and marketing sector that services global investment manager is looking for long term Frontend / Vue.js Web Developers with PHP experience to support the growing teamAPPLY NOW AND GET THE JOB YOU ALWAYS WANTED AND DREAMT ABOUT!!!!!!! Proficient in: Vue.js and other JavaScript Frameworks essentialAbility to code in Vue.js (including Nuxt) next.js, three.js, react, the SASS language, API consumption and understand backend development using PHP and Laravel JavaScript, CSS, SCSS, custom themesLaravel, MySQL (not essential)Must be familiar with Animations: Three.js/ GSAP and other frameworksExporting design aspects from Adobe XD essential Qualifications: Comfort using programming languages mentioned above, and relational databases Strong debugging and troubleshooting skills5+ years of development experience Reference Number for this position is MM55101 which is a Permanent position that is offering a cost to company salary from R700k per annum
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Job Purpose Statement: Provide strategic leadership to the organisation by driving the implementation of business goals and plans to ensure achievement of organisational mandate;Job Content: Strategy Development Weight 15%: Set the strategic direction of the organisation in consultation with the Executive Team and the Board to ensure alignment with Provincial and National Strategy;Develop a five-year business plan in consultation with the Executive Team ensuring alignment with short-term and long-term objectives;Retail current customers and expand into new areas;Drive and monitor the achievement of corporate business plans and objectives; Operational Efficiency and Effectiveness Weight 20%: Oversee all operations and business activities to ensure they produce the desired result and are consistent with the overall strategy and mission of the organisation;Lead and design development of policies, practices, and performance relative to operational excellence;Ensure organisation maximises opportunities to achieve sustainable growth for new and existing customers; Financial Management Weight 20%: Ensure sound performance of the organisation by providing annual financial reports to the Board;Ensure adequacy and soundness of the organisations financial structure and reviewing all Capital Expenditure requests and arrangements for projects;Increase funding collaboration and mobilisation of funds for sustainable growth, expansion, and access;Ensure sustainable financial returns for each system, area, region, and the organisation;Ensure that a strong and effective interna audit framework is in place;Clean and unqualified audit; Water Resources Sustainability Weight 10%: Improve and increase infrastructure assets;Improve water quality compliance;Investigate sustainable alternative water resources;Ensure access to stable raw water resources to meet current and future customer needs; Corporate Governance and Legal Compliance Weight 15%: Maintain and uphold governance framework for the organisation;Ensure a strong risk, compliance and governance framework is embedded across the organisation;Implement sound corporate governance policies, practices and managing business risk effectively;Manage and provide annual, monthly, and quarterly reports to relevant stakeholders; Stakeholder Management Weigh 10%: Develop strategic partnerships, increase support to customers, improve visibility and be a regional leader in provision of bulk water and sanitation services;Engage in contractual and non-contractual stakeholders and create customer and stakeholder value;Collaborate with strategic stakeholders;Manage the interpretation of Board and Committee resolutions;Provide guidance on the interpretation and application of the Board resolutions considering the Act, Regulations, G
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HIRING Senior Financial Manager CA (SA) /Contract/12-18 monthsPerformanceResponsible for Target Operating ModelCompliant in AccountingTax and Treasury within Financial Services.Ensure resourcing levels are appropriate to service the customer demands and develop an organisation based on high performing competent and capable team membersKPI performance Measures within the OrganisationHandling R2R, P2P, O2CTax & Stats, and Treasury: Manage all service lines according to TOM RACIReview, analyse & interpret the monthly results as they affect the financial position of the company.Oversee and direct the preparation and issuance of the corporations annual report.Coordinates with independent accounting firms on annual audits and tax matters.The role-holder will be able to effectively influence customer groups and ensure financial issues are readily resolved and managed by an ability to influence the matrix organisation.The role-holder will be accountable for the quality of deliverables and for ensuring that excellence in service delivery is maintained as the External and internal environments evolve.This role is the leader of the newly designed shared serviced function for SA and will report into the GFS lead.The shared services function reports into a global finance structure for multiple markets.QualificationsQualified CA with minimum 10 years related experienceStrong understanding of the Global GFS organisation and principlesUnderstanding of the Global Finance Target Operating ModelGood understanding of controls and compliance requirements.Strong Project Management capabilityPreferred Qualifications & Skills:Well-developed Leadership skillsAbility to communicate effectively across the organisation.Process improvement skills and a customer satisfaction orientationAbility to deliver change management programsAbility to influence Senior Management leadership teamExperienceMinimum 2 yrs. (P2P) treasury receivables mgt, financial & statutory reporting and Tax experienceResponsible for manager a small sized teamSAP knowledgeProximity to GSK office
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