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Customer Service ConsultantRandburgSeasonal USA Campaign – Night Shift  We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required to assist clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months.If you have worked with clients from America before, and are confident in delivering exceptional service to the international market…… Apply Now!Key responsibilities:Attend to inbound calls in a professional and timely mannerBuild rapport with the client, and ensure every experience is exceptionalThink on your feet to provide solutions to challenges faced by the clientYou will be conversing in voice, email and chat. Therefore, professionalism is to be maintained through all channelsAbility to accurately assess customer needs and potential, identify and deal with objectionsBe comfortable and confident in your approach to clientsMinimum Requirements:Must have worked night shift beforeMust have worked with American clientsMS Office literateExcellent communication both verbal and writtenWe will only consider applications from candidates who have worked on a USA campaign before.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjg3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776207&xid=1109_182878
6min
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IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189953&xid=1555_25536
2y
1
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*Call Centre Outbound sales agents wanted to sell short term Insurance.*
*An opportunity to work in the short term insurance division of one of the trusted brokerages in the financial services sector.*
*Must be well-spoken, target driven and self motivated individuals who are passionate about delivering excellent customer service*
* *A good understanding of insurance will be advantageous*
* *Experience within a sales outbound call-centre*
* *Financial services experience - advantageous*
* *Knowlegde about selling car insurance (car and household) telephonically*
*No matric needed. *
*R4500 Basic + good commission*
*No matric needed. *
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzOTE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233832&xid=1555_43918
2y
1
The Role:  Call Centre Agent Postpaid Based in RandburgBasic SalaryOVERALL PURPOSE OF JOB: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.MAIN RESPONSIBILITIES/TASKS: Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when required.Skills and Experience: Job Specific Requirements / Knowledge Requirements Communication skillsInterpersonal skillsAnalytical skills  Team playerNegotiating skills  Presentation skillsIntegrity Writing skillsCustomer orientationProactive and professionalSystem Specification MS Office and ExcelNumerical abilityCOMPETENCIES: Quality orientationCustomer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.KNOWLEDGE, SKILLS AND EDUCATION: Grade 12Excellent Communication written skills in EnglishSerious and passionate about customer service and working in a customer service industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MDU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242406&xid=1108_67058
2y
1
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Take responsibility for performance and development and supports in managing and leading the full IAS staff compliment. With four direct reports and overall responsibility for entire audit team output.
Qualifications
•BCom (Hons) internal audit/accounting
•Certified internal auditor (CIA)
•Certified information systems auditor (CISA) (advantageous)
Experience / Skills
•Minimum 10 years’ experience in internal auditing, inclusive of managerial experience.
•Strong knowledge of risk management and internal control, as well as internal auditing and audit standards, based on strong (7 years – management experience).
•Experienced in providing and managing both assurance and consulting engagements and has exceptional report writing capabilities. (Ability to tell a story which gives management value-added insight).
•Experience preferably gained in Big4 environment.
•Clear interest & passion in the technology and media industry.
Behavioural Competencies
•Big picture thinking.
•Exceptional ethical values.
•Exceptionally strong stakeholder management.
•Strong people management skills.
•Strategic thinker.
•Practice decisive leadership.
•Service excellence – seeks the most efficient outcome for the customer.
•Self-starter, autonomous and is able to seamlessly manage teams consisting of internal as well as third party staff.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzU5NTZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1741770&xid=2323_5956
5mo
1
Level: Senior - Advisory Role (Solution Advisor)
Location: Can be Remote, however prefer to be onsite when required
Salary: R50 000 - R60 000 GROSS per month | R600 000 - R720 000 GROSS per annum
Benefits: Discovery Group Life Scheme which is compulsory (1.45% of GROSS Salary), + Data Allowance of +- R800
Industry: Trade & Logistics, Manufacturing
JOB OVERVIEW/ROLE PURPOSE
* Acting as a Solution Advisor and establishing client relations is vital to the role.
* The Supply Chain Solution Consultant will be responsible to work on:
* customer implementations,
* upgrades,
* and support of Microsoft Dynamics 365 Finance
* and Supply Chain Management.
* The Supply Chain Solution Consultant will be responsible for:
* Reviewing client business processes,
* Re-engineering the clients processes to improve efficiency, and
* Performing many of the functional tasks required for a successful Microsoft Dynamics ERP implementation.
* The ideal Candidate will have extensive application expertise in:
* Microsoft Dynamics 365 Supply Chain Management (Trade & Logistics),
* Functionality for handling procurement and sourcing, sales order, procurement, inventory, warehousing, transportation, and master planning.
* The successful candidate must also have deep knowledge of reporting features and Power BI.
* Additionally, the right candidate will be an individual with strong attention to detail in business process improvements and the ability to see the big picture.
MINIMUM REQUIREMENTS
Qualifications
* Bachelors Degree, preferably in Management, Accounting, Finance, Management Information Systems, or Information Technology
* Current certification in Dynamics 365/AX Supply Chain (MB-300 + MB-320) or the ability to become certified within 12 months of starting in the role
Experience & Skills
* 5+ years of experience working in a manufacturing business
* 2+ years full lifecycle Dynamics 365/AX implementations
* Must have extensive application expertise in
* Microsoft Dynamics 365 Supply Chain Management (Trade & Logistics),
* Functionality for handling procurement and sourcing, sales order, procurement, inventory, warehousing, transportation, and master planning
* Must have deep/extensive experience and knowledge of reporting features and Power BI
* Proven advisory role experience and solution presentation skills
* Cross-functional knowledge of two or more D365/AX modules and functional capabilities in Manufacturing, Finance, Project Costing, Service Management, and Power BI
* Knowledge of other D365/AX key functional areas including:
* Talent, HR/Payroll, Customer Engagement (CRM), Retail, and Machine Learning is a plus
* Has a proven track record of successfully delivering complex, full life-cycle implementations of D365/AX in a Consulting role
Duties
* Lead and support client implementations, upgrades, improvements, and product development efforts.
* While the focus of this position is centred on operational areas of Dynamics 365, other beneficial functio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzQzNTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132807&xid=1554_4352
2y
1
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Technicl Consultant - MS Dynamics 365 F&O AR 2012
Type: Permanent
Level: Senior - Advisory Role (Solution Advisor)
Location: Can be Remote, however prefer to be onsite when required
Salary: R30 000 - R50 000 GROSS per month | R3600 000 - R600 000 GROSS per annum
Benefits: Discovery Group Life Scheme which is compulsory (1.45% of GROSS Salary), + Data Allowance of +- R800
Industry: Trade & Logistics, Manufacturing
Division: F&O (Finance & Operations)
MINIMUM REQUIREMENTS
Qualifications
* Diploma or bachelors degree, Information Technology
* Current certification in Dynamics 365/AX or the ability to become certified within 12 months of starting in the role.
* Microsoft Certifications, Azure and .Net (advantageous)
* Business Intelligence Certification/Training
Experience & Skills
* Minimum of 2+ years Dynamics 365 F&O / AX 2012 technical design and development experience (X++, C#, SSRS and BI development).
* Experience in MS Dynamics AX 2012 R2, R3 and D365 F&O
* Experience with Visual Studio and in .NET development
* Experience in data migration (using DIXF, third party tools, Atlas and custom development)
* Experience in integration development (web services, DIXF, .NET custom client-server applications, knowledge of standard web services and integration protocols - oData, SOAP, JSON, REST, SSIS, direct SQL, Azure logic apps)
* Experience in environment and release management (DevOps, TFS, Build processes, Environment management, Installation and configuration of AX and related components)
* Experience with two or more MS Dynamics functional areas, preferably:
* Finance, Trade & Logistics, Warehouse Management, Sales, Marketing, Service, Production, Manufacturing, and other modules
* Working knowledge, experience of process development and industry specific best practices
* Ability to organize, prioritize estimate and deliver tasks meeting deadlines
* Confidence and willingness to learn
Consulting Duties/Responsibilities
* Designing and development of applications, software modules and solutions
* Managing assigned tasks, requirements analysis, technical architecture design, technical documentation, business logic development, and code performance optimization
* Providing technical training and support
* Contributing valuable assets to the Companys knowledge base
* Representing the Companys in a professional manner
*Desired Skills: *
* MS Dynamics 365
* F&O
* Technical Applications
* Design and Development
* .NET
* Visual Studio
* BI Development
* DevOps
* Azure
* AX 2012
*Desired Work Experience: *
* 2 to 5 years
*Desired Qualification Level: *
* Degree
*About The Employer: *
IT Solution Services (Business Analytics, IoT, Machine Learning, Data Integration)
*Employer & Job Benefits: *
* Full Benefits
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzM4MjdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1141657&xid=1554_3827
2y
1
Level: Senior - Advisory Role (Solution Advisor)
Location: Can be Remote, however prefer to be onsite when required
Salary: R50 000 - R60 000 GROSS per month | R600 000 - R720 000 GROSS per annum
Benefits: Discovery Group Life Scheme which is compulsory (1.45% of GROSS Salary), + Data Allowance of +- R800
Industry: Trade & Logistics, Manufacturing
JOB OVERVIEW/ROLE PURPOSE
* Acting as a Solution Advisor and establishing client relations is vital to the role.
* The Supply Chain Solution Consultant will be responsible to work on:
* customer implementations,
* upgrades,
* and support of Microsoft Dynamics 365 Finance
* and Supply Chain Management.
* The Supply Chain Solution Consultant will be responsible for:
* Reviewing client business processes,
* Re-engineering the clients processes to improve efficiency, and
* Performing many of the functional tasks required for a successful Microsoft Dynamics ERP implementation.
* The ideal Candidate will have extensive application expertise in:
* Microsoft Dynamics 365 Supply Chain Management (Trade & Logistics),
* Functionality for handling procurement and sourcing, sales order, procurement, inventory, warehousing, transportation, and master planning.
* The successful candidate must also have deep knowledge of reporting features and Power BI.
* Additionally, the right candidate will be an individual with strong attention to detail in business process improvements and the ability to see the big picture.
MINIMUM REQUIREMENTS
Qualifications
* Bachelors Degree, preferably in Management, Accounting, Finance, Management Information Systems, or Information Technology
* Current certification in Dynamics 365/AX Supply Chain (MB-300 + MB-320) or the ability to become certified within 12 months of starting in the role
Experience & Skills
* 5+ years of experience working in a manufacturing business
* 2+ years full lifecycle Dynamics 365/AX implementations
* Must have extensive application expertise in
* Microsoft Dynamics 365 Supply Chain Management (Trade & Logistics),
* Functionality for handling procurement and sourcing, sales order, procurement, inventory, warehousing, transportation, and master planning
* Must have deep/extensive experience and knowledge of reporting features and Power BI
* Proven advisory role experience and solution presentation skills
* Cross-functional knowledge of two or more D365/AX modules and functional capabilities in Manufacturing, Finance, Project Costing, Service Management, and Power BI
* Knowledge of other D365/AX key functional areas including:
* Talent, HR/Payroll, Customer Engagement (CRM), Retail, and Machine Learning is a plus
* Has a proven track record of successfully delivering complex, full life-cycle implementations of D365/AX in a Consulting role
Duties
* Lead and support client implementations, upgrades, improvements, and product development efforts.
* While the focus of this position is centred on operational areas of Dynamics 365, other beneficial functio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzQzNTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132807&xid=1554_4352
2y
1
Diopoint is an ICT and Electronic Security Service Provider partnering with the best OEM’s and distributors to develop and deliver innovative and quality services and solutions, manage customer experience and provide value to all our stakeholders.
Reporting to the Chief Executive Officer, you will act as both a technology and business expert, making decisions that will impact the current and future operations of Diopoint. You will communicate with employees, contractors, stakeholders, and customers to ensure our company’s technologies are used appropriately. Responsible for developing policies and procedures and use technology to enhance products and services. Develop strategies to increase revenue, along with performing cost-benefit analysis and return-on-investment analysis. Combine excellent sales and consultative skills with an expert understanding of advanced and emerging technologies with Diopoint’s service offerings.
You will have the opportunity to build an in-depth understanding of Diopoint’s business and technological issues and implement organisational strategies that drive adoption of change. Build credibility and trust with Diopoint’s clients and provide knowledge that addresses individual and unique business needs.
You will serve a combined inward- and outward-facing function. Inward – you will focus 3-5 years into the future to anticipate Diopoint’s customer requirements and synthesize those into solution requirements across multiple Diopoint service offering lines. You will work closely with the technical teams to ensure critical new solutions are appropriately scheduled for certification and may assist from time to time on certification efforts when deep technical expertise is required. In the outward-facing function, you will work closely the New Business Development Manager and the sales team to present and articulate the capabilities and values of Diopoint’s services at all levels within customer and partner organisations.
* Achieve Sales Plan objectives by actively selling Diopoint solution and service offerings through:
* prospecting new accounts
* developing and maintaining customer support
* identifying customer requirements
* performing customer care calls to ensure customer satisfaction
* Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full services offering, and align to provide a solution. Ensure a positive customer experience throughout the sales process.
* Create added value for the customers and Diopoint and ensure the successful outcome of transactions, contracts, and proposals by using effective sales techniques. Communicate details in accordance with Diopoint’s offering and strategy (delivery time, payments, and general terms and conditions).
* Ensure efficient marketing activities and value proposition to customers.
* Identify and drive the development of new market opportunities in the designated m
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzkyMThfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137542&xid=1555_9218
2y
1
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Responsibilities:Calling on clients by appointment at their homes or places of business Promoting the benefits of the Companys range of products and services to conclude successful sales in a timeous fashion. This will include the use of demonstration units and sales aids.Following up on all unconfirmed quotesEnsuring you have an expert knowledge of the product and its uses and a sound common sense design capability commensurate with the product categoryFollow up with clients subsequent to installation to ensure full customer satisfaction including inspecting installations where appropriateAssist in ensuring any required repairs, resulting from whatever cause are resolved timeously to ensure customer satisfaction and collection of outstanding fundsEnsure that the sales management system is complied with timeously report on lost business and on lead / quotation status as directedGather and advise on all competitor products, sales methods, advertising, strategies, etc.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMDUzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1263741&xid=1109_100537
2y
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