General Manager: Services & Technical

Diopoint is an ICT and Electronic Security Service Provider  partnering with the best OEM’s and distributors to develop and deliver innovative and quality services and solutions, manage customer experience and provide value to all our stakeholders. Reporting to the Chief Executive Officer, you will act as both a technology and business expert, making decisions that will impact the current and future operations of Diopoint. You will communicate with employees, contractors, stakeholders, and customers to ensure our company’s technologies are used appropriately. Responsible for developing policies and procedures and use technology to enhance products and services. Develop strategies to increase revenue, along with performing cost-benefit analysis and return-on-investment analysis. Combine excellent sales and consultative skills with an expert understanding of advanced and emerging technologies with Diopoint’s service offerings. You will have the opportunity to build an in-depth understanding of Diopoint’s business and technological issues and implement organisational strategies that drive adoption of change. Build credibility and trust with Diopoint’s clients and provide knowledge that addresses individual and unique business needs. You will serve a combined inward- and outward-facing function. Inward – you will focus 3-5 years into the future to anticipate Diopoint’s customer requirements and synthesize those into solution requirements across multiple Diopoint service offering lines. You will work closely with the technical teams to ensure critical new solutions are appropriately scheduled for certification and may assist from time to time on certification efforts when deep technical expertise is required. In the outward-facing function, you will work closely the New Business Development Manager and the sales team to present and articulate the capabilities and values of Diopoint’s services at all levels within customer and partner organisations.     * Achieve Sales Plan objectives by actively selling Diopoint solution and service offerings through: * prospecting new accounts * developing and maintaining customer support * identifying customer requirements * performing customer care calls to ensure customer satisfaction * Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full services offering, and align to provide a solution. Ensure a positive customer experience throughout the sales process. * Create added value for the customers and Diopoint and ensure the successful outcome of transactions, contracts, and proposals by using effective sales techniques. Communicate details in accordance with Diopoint’s offering and strategy (delivery time, payments, and general terms and conditions). * Ensure efficient marketing activities and value proposition to customers. * Identify and drive the development of new market opportunities in the designated m