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IntroductionOur client who is a MSP based in Rivonia is looking for a Project Technical Lead. The Company is a technology driven company and make use of technology to better aid and support their clients. Were are looking for motivated and dynamic young individuals who want to further their career in the IT industry.As a Technical Manager, you will play a crucial role in overseeing and managing the technical aspects of our professional services, ensuring the successful delivery of services to their clients. Your strategic thinking, technical expertise, and leadership skills will contribute to the continued growth and success of the organization.Duties & ResponsibilitiesTechnical Leadership:Act as the primary technical authority within the company, providing leadership and guidance for support and implementations.Collaborate with cross-functional teams, including project managers, solutions architects, and technical support staff, to ensure seamless project execution.Develop and set technical standards across the entire product portfolio and ensure that the standards are being adhered to.Define and implement necessary process and procedure to ensure a smooth running of the entire technical team whilst eliminating single points of failure within the teams and process.Define and implement a change control process for all internal as well as client changes.Client Interface:Serve as the technical interface between clients and our organization, ensuring clear communication and understanding of client issues and requirements.Work closely with the sales department to understand client needs and contribute to pre-sales technical discussions.Attend meetings with key clients to provide technical input where necessary.Problem Solving and Escalations:Utilize strong problem-solving skills to address challenges that may arise during project implementation or business as usual support.Proactively identify and mitigate potential risks, ensuring smooth transitions and a good predictable customer experience.Define and implement a process to manage inter-team escalations as well as escalations to third party vendors.Ensure that issues and escalations are resolved within the defined service level agreements.Team Collaboration:Collaborate with team members, fostering a positive and productive working environment.Drive accountability within the team, ensuring commitments and deadlines are met.Evaluate team members skills and capabilities and define training plans for individual team members.Manage training by facilitating external trainers and content.Defining training material and delivering continual internal training.Desired Experience & QualificationBachelor’s Degree in Computer Science, Information Technology, or related field.8+ years of experience in the IT industry, with at least 5 years within an MSP.Proven leadership experience, with a track record of successfully managing technical teams.Strong interpersonal and communication skills, with the ability to eff
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk2NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790741&xid=1108_182964
1h
1
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A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Project Administrator in Gauteng.The primary requirement for this position will be to coordinate the activities of a Learnership Office including all administrative functionsGrade 12 (Matric)Relevant working experiencePRIMARY RESPONSIBILITIESGeneral Administration of learnerships such as ordering of material, maintenance of the assessment centre applicable scanning and data captureUpdating Learner Management System (LMS)Liaising with managers to coordinate office business and contribute to resolving problemsPreparation of ATR audit file per annum, receipt of all invoices, training requisition forms as well as attendance registers from providers/internal trainers - and processing thereof in line with the SLA per providerProvide admin support to QA advisor in line with the SOP processEstablish, track and manage regional certificatesTrack and record portfolio and remediation submissionCo ordination and management of the learnership project filesPreparation of all SETA compliance documentationCOMPETENCIESExperience in a training environment preferableComputer literacy (especially Excel)Attention to detailPlanner OrganizerFlexibilityQuality ManagementAbility to communicate verbally and written textAbility to build and manage sound relationshipsAbility to work within a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg3M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790683&xid=1108_182873
1h
1
SavedSave
Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202350
12h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
12h
1
SavedSave
MY CLIENT, A LARGE MANUFACTURING CONCERN, AND PART OF A LISTED GROUP, IS A LEADER IN THE MANUFACTURING INDUSTRY AND HAS AN EXCELLENT POSITION AVAILABLE FOR AN EXPERIENCE, DYNAMIC, AND CAREER-ORIENTATED DEPUTY FACTORY MANAGERMINIMUM QUALIFICATIONS:Minimum Degree in either: (Mechanical/Electrical/Chemical/Metallurgy Engineering)EXPERIENCE:5+ Years (Must have a solid and traceable record at previous employers)GCC Factories advantageousPrevious Millwright or similar qualifications will be hugely advantageous.SALARY RANGE:Basic (R0.84 - R1m) based on experience)Profit Share 0.5% EBIT BU + 0.25% EBIT from 7 Factories (R0.0 - R 1.8m)Company vehicle of choice, fuel, insurance (R700k)50% Medical - DiscoveryPension/Providetnt/DisabilityCcompany Cell phone of choice fully paid. JOB BRIEF:A committed, active, and energetic individual with excellent maintenance skills. An analytical thinker with management experience is required. Will support the Senior Factory Manager in continuing the strong turnaround of this factory together with the operational management, and team development of the factory. This is a demanding position we are looking for the best of the best. KEY RESPONSIBILITIES:Support Senior Factory manager in operational management and team development of the factory.Excellent Maintenance skills required.Recruitment, training, and development of personnel.Asset preservation through the development, implementation, and management of effective systems.Develop and Implement best practices in all areas of the factory.Being a credible leader that develops and guides operational teams and individuals in achieving targets.Driving continuous improvements and waste elimination in order to reduce costs and improve quality.Product development to ensure sustained fashionable and value for money product ranges.Project management of capital projects.Development of new products and technology.Financial control of factory costs.Safety and risk management in terms of legislation.Sourcing of new local and international suppliers.Identification and development of future leaders in the business.Ensure the factory is focused on agreed key performance indicators. KEY STRENGTHS/ABILITIES:Able to work autonomously.Must be energetic, active, and a go-getter.Manage growth and change in a professional and entrepreneurial manner.Adaptive and creative to meet targets.Developing and leading teams and individuals toward common long-term objectives and short-term goals.Hands-on and results-driven.Focused on customer and business needs.Assiduity: Tenacious on goal delivery.High level of attention to detail.Analytical and detail-oriented problem solver. Ability to notice opportunities.Challenges established practices to test validity. Engineering and project management skills to drive and deliver continuous improvement. Strong work ethic.Strategic and big-picture thinker.Emotional Intelligence and Robustness, Diplomatic.An exceptional career opportunity for a goal-orienta
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzAwN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790634&xid=1108_183007
8h
1
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Surgo is recruiting for an experienced Korean Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Korean and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Korean and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202356
12h
1
Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth understanding and experience in managing the CRM The Client Relations Manager is a key position within the Company, which aims at building, enhancing and developing the relationship between the Company and its Clients Full details and specifics will be discussed in the interviewAs per our clients operational requirements, a clear criminal history will apply
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjU2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789456&xid=1109_186569
8h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
12h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
12h
1
SavedSave
Your verbal and written communication, in English and Afrikaans, at all levels as well as the following:Formal Education:Completion of the NQF Level 5 qualification.Successful completion of the RE 5 Examination Level 1.Experience:A minimum of five (5) years working experience within the Insurance industry.A minimum of three (3) years experience in an underwriting management position.Proven experience in people management.Prior experience in managing underwriter performance, growth, and sustainability.Experience operating at a managerial level in the short-term insurance industry is a must.Proven track record of conducting high-level negotiations.will enable you to perform the following duties:Processes - High-Level Operational Oversight and Complex Risk Management:Provide strategic guidance to the team in line with corporate vision and organisational goals, effectively communicating their implications.Focus primarily on managing complex risk placement, liaising with internal and external stakeholders as required.Evaluate and report on the units performance to the COO, setting realistic goals and managing capacity.Oversee adherence to compliance standards and work towards optimising processes to ensure the quality of service.Engage in strategic projects and operational improvements to enhance underwriting practices.Uphold and maintain quality standards that promote client satisfaction and cost efficiency.People - Team Management and Development:Foster a positive work environment that supports the professional growth and development of team members.Ensure high staff morale, effectively managing internal and external relationships.Motivate and lead underwriters, building and maintaining a cohesive team.Promptly address operational performance issues and escalate irresolvable problems to the COO.Client - Service Excellence:Provide strategic support to the sales team in acquiring and retaining profitable business.Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.Implement work routines that align with operational plans, effectively managing service delivery goals.Oversee the correction of unprofitable policies and ensure that policies are not overexposed.Technology - Continuous Improvement and Efficiency:Drive changes aimed at improving operational effectiveness and efficiency.Deliver periodic reports on performance and potential improvements to the COO.Identify and recommend areas or ways to enhance processes and procedures.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTA4OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786976&xid=1108_181089
9h
1
SavedSave
Our client is in need of a Contracts Manager for a significant solar/substation project located in Upington. Candidates based in Johannesburg are also encouraged to apply for the position. They will operate from the Fourways offices and make occasional site visits to Upington.Salary: Market relatedClosing date: End March 2024Employment Type: Contract workRequirements:Bachelor’s degree in quantity surveying or engineering.Master’s degree in construction law is beneficial.7 - 10 years of experience in contracts and subcontracts administration for industrial projects in South Africa.Preferably from Multinational & Renowned EPC Contractors, Consultancies, and Companies.Responsibilities:Draft letters & notices and manage correspondences.Prepare variations and statements of claims inclusive of contemporary records and supporting documents.Provide summaries of the major provisions in the contracts.Assist in assessing contract risks and provide mitigation plans.Liaise with insurance and finance departments to place and maintain insurances and bonds.Draft particular terms and conditions specific to each project, including flow-down provisions from prime contracts and agreed deviations with subcontractors and vendors.Review and prepare agreements such as NDAs, MOUs, and pre-tender agreements with subcontractors and suppliers.Review, negotiate, and conclude any qualifications/deviations raised by bidders for subcontracts and POs.Compile the subcontracts and POs to the awarded bidders.Attend meetings with clients, partners, subcontractors, and suppliers.Assist the department in reviewing and resolving disputes.Understand the technical disciplines related to the industry.Possess knowledge of construction activities to assess associated risks.Proficient in using the latest MS Office (Word, Excel, & PowerPoint) and Adobe Acrobat.This position offers a unique opportunity to contribute to a groundbreaking initiative in the renewable energy sector. If you meet the requirements and are ready to take on this challenge, apply now to join our dynamic team. By submitting your information and application you hereby confirm:1. That you have no objection to us retaining your personal information in our database for future matching/ POPI Policy.2. Due to the nature of the position, that we can do an ITC check if our client is interested in your CV.3. That the information you have provided to us is true, correct, and up to date.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTIyOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787140&xid=1108_181229
9h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
12h
1
Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202364
12h
1
Surgo is recruiting for an experienced Japanese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Japanese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Japanese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202353
12h
1
Our client aims to empower ambitious individuals to become their own boss by driving or riding for top e-hailing platforms. Theyre currently looking for a Salesperson to
join their team based in Johannesburg.
Responsibilities:
• Build up a strong pipeline of potential clients who want to activate their own last mile - 60 min delivery service
• Convert pipeline leads to active clients and assist clients to improve delivery volumes
• Closely manage new clients to make sure they achieve required targets and deploy customer success strategies to help them in such regard
• Visit clients on a regular basis and serve as relationship / account manager Qualification and Experience:
• At least 3 years sales experience with a proven track record of lead conversion to closed deal - Essential
• Negotiation skills - Essential
• Computer literate (Email, Excel, Online systems) - Essential
• Ability to work autonomously and report back to management - Essential
• Own transportation and willing to visit regional clients daily - Essential
• Self starter with a can do attitude - Essential
• Experience in the restaurant / fast foods vertical in a similar role - Bonus
• Experience with last mile delivery services - Bonus Salary: between R18 000 to R25 000, Plus incentives
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202654 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202654
12h
1
Record to Report Accountant 6 month contract must be immediately available / 2 weeks JOB PURPOSE: Performs professional accounting work including compilation and analysis of financial data. Requires an understanding of accounting fundamentals and principles and bookkeeping experience. May include any or all of the following: ledgers and preparation of journal entries, fixed asset accounting, payroll accounting and any other month end related accounting to finalize the trial balance.RESPONSIBILITIES:Month End AccountingProvide end to end accounting duties relating specifically to financial month end for the companies sitting within shared services. These include but not limited to Fixed Asset accounting, Payroll accounting, Prepayments, accruals, and journal processing.Ensure accuracy, completeness and validity of the balances reported on in the general ledger accounts.Balance Sheet ReconciliationsCompile and prepare balance sheet reconciliations and ensure all exceptions are addressed and resolved timeously.Data ManagementHelp others get the most out of data management systems by providing support and advice.Insights and ReportingContribute to the preparation of various data and analytics reports.Document PreparationOrganize and prepare complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for special reports.Financial Policies, Guidelines, and ProtocolsContribute to the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.Operational ComplianceIdentify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.TASKS:Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting, or other tax requirements.Report to management regarding the finances of establishment.Maintain or examine the records of government agencies.Advise clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems, or long-range tax or estate plans.Establish tables of accounts and assign entries to proper accounts.Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.Provide internal and external auditing services for businesses or individuals.Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.Advise management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTYyN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786783&xid=1109_185627
12h
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The Senior Contract Lifecycle Coordinator provides support in the Contracts Management Lifecycle Process. This includes the maintenance of customer data for Support and Service contracts and other information, ensuring that the relevant database is up to date and accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data and pricing is presented at certain intervals during the life cycle to the relevant client engagement team/teams. Job Description Key
Roles and Responsibilities:
General administration
The Senior Contract Lifecycle Coordinator provides an administrative function in the Contract Management Lifecycle by processing contract data, maintaining contract data and adding contract data by using standard processing protocols and procedures as designed, including ensuring that all transactional and service data remains in line with contracting agreements and internal planned revenue and cost.They must be able to administrate strategic client accounts and contracts in conjunction with the relevant Go to market teamsMust have a clear and in depts. understanding of the client requirements and environment as articulated by the relevant Go to market teamsThe Senior Contract Lifecycle Coordinator must be able to assist operationally with the execution of tasks with Contract Specialists and be able to provide guidance and support in terms of Contract Management principles and processes in general
Contract maintenance
The Senior Contract Lifecycle Coordinator is required to maintain and keep up to date data related to the serviceability of the client and in line with the agreed entitlements as provided for in the client agreement, this includes but is not limited to, locations, equipment records, movements where applicable, decommissioning, updates of any kind, additions of any kind as well as ensuring that automated release of cost and revenue is taking place and is not hindered during the life cycle of the contract.
Contract renewal triggering
The Senior Contract Lifecycle Coordinator keeps track of contract renewal dates and they ensure that the available process and systems are used to its full functionality by actively completing tasks for clients and renewals assigned to them from time to timeEnsure that they do not miss tasks which might delay the delivery of renewal schedule information • They inform the Contract Manager of any impediments both internal and external that will delay renewal schedules to be produced and distributed on timeThey ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. This will extend from the quote to order process to pre-sales a...
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12h
1
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Design, develop, and deploy modular cloud-based systems.Develop and maintain cloud solutions in accordance with best practices.Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security.Identify, analyse, and resolve infrastructure vulnerabilities and application deployment issues.Regularly review existing systems and make recommendations for improvements.Interact with clients, provide cloud support, and make recommendations based on client needs.Azure Active Directory end to end implementation.Azure VPN ImplementationAzure Identity servicesAzure SSO, Group PolicesAWS VPCProven work experience as a Cloud Engineer or similar roleAzure, AWS, and GCP certifications preferred.Troubleshooting and analytical skillsStrong communication and collaboration skillsClient management skills to discuss systems as needed.Relevant training and/or certifications as a Cloud EngineerDesign and put in place Azure data protection features.Deploy virtual machines in a highly available setting.Create virtual networks with high levels of performance and security to handle workloads.Find and install the business’s best cloud-based solutions.Define and record the best methods and tactics for deploying applications and maintaining infrastructure.Evaluate the IT infrastructure of a company to identify cloud migration options.Give development teams advice, thought leadership, and mentoring to help them enhance their cloud competencies.Ensure application size, performance, and uptime while upholding strict code quality criteria.Manage cloud environments in compliance with the organization’s security policies.Maintain the new system and supervise the migration process.Monitor network performance to adhere to service-level agreements.Perform disaster recovery and configuration management tasks.Set up hybrid connectivity for on-site and Azure environments.Utilize Azure’s automation technology possibilities.
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12h
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The successful candidate will be responsible for all aspects within the division for Digital Orchestrators. We are looking for a person with strong interpersonal relationships and extensive IT and Business skills.
The key performance areas will include:
Excellent verbal and written communication skills,Extensive Business and Analysis experience,Project coordination and Budget management,Experience in Project Management,Must be able to manage a team of Template Developers,Strong knowledge of IT environments, Systems and Methodologies,Extensive training experience.
Position requirements
The position requires a candidate with the following:
At least 10 years in the IT Industry in possibly different roles.Minimum of 5 years’ experience in Software Development and/or Implementation.Minimum of 5 years’ experience in Agile software development and/or project management in the IT Industry.Minimum of 5 years’ experience in IT training.Some form of Degree/Diploma in Information Technology.Advanced skills in Microsoft Word.Experience in using Microsoft Business tools - Microsoft 365, Teams etc.Knowledge and preferably experience with various project planning and tracking tools and project methodologies such as Azure DevOps, Trello, JIRAProven system and business process enhancement and implementation track record.Report writing and Document Generation and Automation experience will be beneficial.
Person Specifications
Attention to detail and high accuracy levels.Inspire confidence with team members and colleaguesFast thinker with problem-solving capabilitiesMust be able to show initiativeMust be able to work in a deadline-driven, pressurised environment
Upskilling on the following (If not already known)
Document Generation and Automation
*****
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDI5MjIwMzYxP3NvdXJjZT1ndW10cmVl&jid=1305390&xid=2029220361
12h
1
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Purpose of the JobAs part of the ITSM (IT service management) team this candidate will:Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutionsPerform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem resolutionInstitutionalize ITIL best practices in the area of Problem Management, resulting in consistent execution of Root Cause Analysis, Corrective ActionsLead Problem Management activities directly for specific situations as appropriateProvide reporting of metrics for Problem Management process, showing areas of accomplishment and opportunities for continual improvementQualificationsMatriculation CertificateRelevant degree in IT/Business ManagementIT Service Management Certification (ITIL4)ExperienceGovernance framework certification (Cobit) will be an advantage5 - 8 years experience in IT Incident and Problem management preferably in a Financial Services / Asset Management / Platform environment.Key ResponsibilitiesAs part of the ITSM Team this candidate will:Conduct thorough investigations into IT related problems to establish permanent resolution to prevent reoccurring incidents, and to minimize business impact.Identify and understand the underlying causes of an incidentIdentifying the best method to eliminate the root cause.Manages the overall process for a specific problemCoordinate and direct all facets of problem management effort including the right stakeholders across the businessParticipates in the implementation of solutions and adheres to the IT change control protocolAnalyse the cause of the reoccurring incidents by following the problem management methodologiesAnalyse data in the ticketing system periodically and identify possible chronic incidents that should be considered for problem managementCommunicate the status of existing problem records through various communication methodsRun post-implementation reviews to ensure changes intended to resolve problems, known errors, and associated incidents are completed and known error updates occurInterface with the incident management function to ensure post incident problems are quickly and readily identified and actioned, and incident root cause where it is change related is appropriately identified, reported and systemic issues actionedManage problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standardsIdentify Trends, Improvement Objectives and LimitationsIdentify Service Improvement OpportunityMonitor Service MetricsReceive Status UpdatesEnsuring production meetings are conducted in a professional and structured manner.Producing and delivering timely reports with significant useful information.Attend Change Management and other required meetingsAfter hours support will be required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY5Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789742&xid=1108_182692
12h
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