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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
3d
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Essential Functions- Identify and develop new markets to introduce the companys products.- Identify areas to increase growth and profitability.- Creating leads and prospects to support a pipeline that can be converted to achieve revenue targets.- Setting op calls, and present talent solution proposals to leads and prospects.- Design, execute, and evaluate marketing strategies to remain competitive in the market.- Perform competitor analysis and adjusting marketing strategies to be at par with the competitor strategies.- Continuously monitor changing customer and market trends to identify areas of business growth.- Conduct customer research to identify new products, which should be developed to respond to changing customer needs and communicating the information with the team.- Execute business strategies for discovering new clients and business nationally- Draft new contracts proposals and closing new business deals- Prepare monthly, quarterly, and annual sales forecasts- Establish productive and professional relationships with key personnel in assigned customer accounts- Provide timely and effective solutions aligned with clients needs- Proposal & Bid Quality SupportExperience Required- 8 years + experience in Strategic sales in a B2B (Business to Business) environment- Experience with people solutions i.e. Skills Development, BBBEE, Talent Acquisition is preferred- Key Competencies: Strategic Influence, Entrepreneurial Thinking, Customer Centric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODY4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779548&xid=1108_178680
16h
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Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Laptop, Wifi Dongle or Internet Allowance provided
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202366 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202366
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
3d
1
SavedSave
Our company is looking for a suitably qualified and experienced Solutions Architect to join our dynamic team. Purpose of the Job: Responsible for the implementation of the business process, technology, information and application architectural framework. To translate the business and technical requirements across IT, Core Networks, Digital, Commercial into functional and technical specifications in line with architecture best practices.
*Solution Architecture and Service Delivery*
* Solution Architect, serving Cell C Wholesale, Retail, Digital and Core network business units.
* Design and implement solutions using existing and new technology to support strategic business objectives.
* Maintaining or enhancing procedures, processes and designs for existing technology systems and applications to deliver superior service to all internal Cell C customers as well as to external integrating Cell C Partners.
* Analyse and evaluate requirements against existing and future architectures and propose the best solution for the requirement.
* Provide technical and design guidance to internal customers, external vendors and integrating partners.
* Liaise with internal and external stakeholders to create and maintain future proof solutions that are easily scalable, maintained and supported.
* Analyse existing and recommend change in technology and business support procedures and processes related to all new designs.
* Analyse and identify risks and opportunities in the business requirement (BRS) and present mitigating actions, and new possibilities in the solution.
* Ensure solution designs follow design directives and are captured correctly in the Architectural Repository.
* Take ownership of assigned projects and actively contribute towards maintaining the components and diagrams affected in the architectural repository
* Actively contribute towards transforming into a capability-based architecture environment in support of agile work methods and projects.
* Apply systems thinking during solutioning to ensure comprehensive and due consideration for all affected domains, business units and systems.
* Provide input into the definition and evolution of Solution Architecture team design strategy.
* Provide input into the definition of the design architecture and process to support business objective in the medium and long-term.
* Constantly evaluate and ensure alignment of solution designs against Business Requirement Specifications.
* Provide insight based on expert knowledge, into the solution approach of projects.
* Provide input into definition and periodic amendment of software development life cycle (SDLC) approaches.
* Demonstrate effective solution design strategies and activities.
*Solutions Design and Consultations*
* Understanding and implementation of the end-to-end delivery lifecycle of technical design projects.
* Understanding of telecommunication system building blocks required to ensure the successful integration into the various dependent s
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NTcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243357&xid=1555_55570
2y
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*Reference: PS009626-VL-2*
A well-established and leading raw material chemical company requires the above to manage their key accounts and suppliers within the personal care and pharma markets.
*Minimum requirements for the role:*
* Tertiary qualification, ideally a sciences or related qualification or COSCHEM Diploma, or previous sales experience selling chemical raw materials into the personal care and pharmaceutical manufacturing industries or related industries is preferred the role.
* Previous experience having managed key accounts and principals within any of the chemical raw material industry is pref.
* The company is also happy to consider looking at employing an internal sales or technical person who is keen to move into a sales / key account management role managing customers within the personal care and pharma industries.
* The successful candidate must have good communication and computer skills.
*The successful candidate will be responsible for:*
* Managing key accounts and suppliers and product sourcing.
* Ensuring that stock levels are enough for customers’ orders and forecasts.
* Managing and handling all customer queries.
* Ensuring that monthly and quarterly budgets are met.
* Preparing presentations on specific products and presenting them to customer panels.
* Ensuring that orders are delivered according to requirements.
* Assisting customers with new product development and technical support.
* Reporting to principal suppliers regarding opportunities that have been identified.
* Forecasting, budgets and costings of products and product range.
* Visiting and attending trade shows, and principal supplier visits for training and relationship development.
*Salary package, including benefits, is highly negotiable depending on experience gained.*
R
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2y
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A leading Pump company is in search of an External Sales Representative in the Northriding, Randburg area.
The ideal candidate will be someone that has got a customer network in the industrial / food and beverage space and also has been exposed to selling equipment in the chemical type industries ( water treatment, chemical manufacturing,) This person would have to have need to be technically strong, able to operate pump selection software and have the ability to confidently do their own pump selections.
* Applies an aggressive sales plan, formulated in conjunction with the MD, to achieve sales, profits and growth budgets.
* Carries out sales visits to customers in accordance with the sales plan and provides advice/support to customers on a range of Company products, attempting to match customer needs with engineered solutions.
* Promotes service, spare parts and contract functions.
* Analyses sources of tender information and future projects and follows up on leads.
* Prepares sales, competitor reports and paperwork to satisfy Head Office and customer requirements.
* Provides input to the sales team, attends Sales meetings, and completes written and verbal reports as required by Senior staff.
* Ensures all pricing policies are followed and ensures compliance with company’s Environmental Health & Safety and Quality Assurance policies and procedures.
* Prepares mail outs for new product information and updates.
* Any other duties as required/determined to assist functionality of the business.
The suitable candidate must have knowledge of the below pump technologies, this would mean understanding how to select the correct pump for the application.
*Hygienic and sanitary pumps*
* Rotary Lobe Pumps
* Screw Pumps
* Centrifugal Pumps
* Air operated diaphragm pumps
* Peristaltic pumps
*System Knowledge*
* The candidate would need to know how to select a pump when there are viscous liquids and products which need to be pumped at high temperatures.
* Understand system design in terms of piping systems (calculate friction loss, system head pressure, absorbed power, calculate Net Positive Suction Head, understand the “First Principles etc.)
*Sales*
* *Have a track record in pump sales*
* Be able to prospect and cold call
* Be organised in terms of sales planning (disciplined with call cycles and routines, pipeline management, sales forecasting)
* Demonstrated experience in a sales/marketing capacity, with exposure to business management principles, preferably in an engineering environment. An understanding of the pump industry, combined with qualifications in the field of management/marketing/engineering, or a sound mechanical and mathematical aptitude is desirable.
* Must be an excellent communicator, with highly developed negotiation, sales and marketing skills, and a genuine commitment to customer service.
* Must possess a capacity for developing creative solutions to busin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243648&xid=1555_55988
2y
1
Our client is looking for a technical service representative with preferably a tertiary qualification in civil engineering and extensive experience in construction, quality control and knowledge of flooring products.You will provide technical support to the sales team and clients, training and demonstrations at customer sites on correct product application, assist with product development, investigate and resolve customer complaints, keep accurate records and ensure quality control is maintained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216513&xid=1108_60034
2y
1
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Be part of one of the top companies that are involved in online payment systems.You will be working with agile coaches and other technical leads to drive architectural changes in current and future projects and acting as a technical liaison between customers, engineering teams and the support team. You will be the owner for technical features of the products, such APIs.Requirements: BSc computer science10 years’ experience in C# of which 5 have been in a lead position requiredC#.Net CoreAngular 5Vue.JsReactTypeScriptC#AzureAgile methodologiesReference Number for this position is FM50343 which is a Permanent position based Remotely offering a cost to company salary of R1.3m PA negotiable on experience and ability. Contact fhumudzani on fhumudzanim@e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
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2y
1
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Our well know automotive vehicle dealer client in Kempton Park is looking to employ an experienced F&I Manager. PurposeThis is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.Minimum Experience:3 years experience in a similar role with a customer services focus within the Automotive Retail Industry.Minimum Qualification:Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous.In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 creditsMinimum Requirements:Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures.Customer service and sale management. Understanding of the compliance governing the retail industry would be an advantage. Knowledge of the NCA, CRA, FAIS, FICA. Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)Possess the relevant Continuous Professional Development points within the stipulated time-framesGeneric Job Outputs:Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.Maximize second gross profit.Execute work in line with governance and compliance processes.Ensure that dealership remains compliant in accordance with legislation requirements. Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.Manage and maintain the finance and insurance debtors book and effectively manage the applicable administration and other related processes.Provide specialized need analysis & financial and insurance advice and support to clientsProvide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership Inform and educate customers on products to ensure retention of existing customers.Increase sales revenue and increase the organizations customer base.Consistently enhance own competence through knowledge development in subject matter and associated industry developments.Customer service and sale management. Knowledge of the NCA, CRA, FAIS, FICA..N.B. (Only candidates that meet the criteria will be shortlisted and contacted)N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MjAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214610&xid=1109_84200
2y
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The Solutions Architect is responsible for designing, building, testing and implementing SAP systems within the organisation’s IT network. A Solutions Architect is expected to have a thorough understanding of complex IT systems and stay up to date with the latest SAP standards, systems and authentication protocols, as well as best practice SAP products. This requires knowing the business – a comprehensive awareness of its technology and information needs.
The Solutions Architect will work closely with the sales and customer service teams on opportunities and bids, whilst working with the SAP Specialists and Business Developers, to cultivate opportunities and ensure that the Gijima SAP portfolio is presented in a comprehensive manner to help win customers and grow revenue streams.
* Supporting Sales to meet and exceed the financial and strategic sales targets in the country/region.
* Central interface between Bid Management, Solution Sales and internal/external delivery units for complex international SAP projects.
* Responsible for the integration of agreed SAP solutions into the customer’s systems by taking various components and interfaces into account.
* Define, design and coordinate the solution architecture and cost calculations.
* Technical support for Sales during the acquisition phase.
* Integration of technology partners / vendors into the SAP solution design.
* Align the solution design in complex projects with involved stakeholders within Gijima group and external partners.
* Design Authority for solutions according to approved solution and service descriptions.
* Requesting offers and further discounts at vendors/partners.
* Technical steering of Engineering, Operation and Consulting in the deal team.
* (Stream lead for SAP topics in complex mixed deals (Big and Major Deal Support) for costing and design of SAP solutions.)()
* Support smooth handover to Delivery for the realisation phase.
* Work with sales and bid teams to take on overall responsibility for SAP services as part of tender process through to closing.
* Work with partners to understand and promote reselling relating to, for example, SAP S/4HANA and other portfolio elements.
Collaborate closely with colleagues in the international sales team and Gijima Security community for knowledge sharing and collective solution development.
Grade 12 (essential)
Degree (bachelor / master) or diploma in IT, Engineering or Business Information Systems or Digital Discipline with professional experience specialised in Solution Design with focus on SAP.
SAP S/4HANA and/or SAP C/4HANA
* Min 10 years experience in consulting and implementation of SAP solutions.
* Experience in SAP functional modules and a profound understanding of related business processes
* working in a SAP S/4HANA transformation programs (SAP Analystics Products - SAP BW on HANA, SAP Native HANA, SAP Cloud Platform, SAP Central Finance, Systems Landscape Model, SAP Int
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDMwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189899&xid=1555_25430
2y
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Key Purpose: Understand and analyse business requirements and provide solution proposals based on a deep knowledge of current systems capabilities, as well as a broad knowledge of available industry-relevant solution components. Areas of responsibility may include but not limited to: Relationship Management: Builds relationships with key customer stakeholders in the Group global businesses in order to build trust that will help to ensure deliverables stay on trackBuilds relationships with key systems stakeholders within the Group Systems teams to create a collaborative environment in which all stakeholders can constructively work towards and achieve common goals Requirements Analysis: Critically analyses stated customer requirements and acts as a consultant in providing considered feedback based on knowledge of business and systems environments in order to deliver exactly what the customer specifiedContributes to the Business Requirements Document Solutioning / Designing:Facilitate Fit\Gap analysis and requirements gatheringReviews functional design artefactsCreates solution design artefacts which include the proposed paradigm and technology, as well as providing priority ranking of the architectural system qualities (re-usability, performance etc.)Breaking down high-level system components into lower-level functional components for smaller teams to developEngages with systems architects and development teams to ensure a smooth transition from the proposed solution into the SDLC and through implementation to final releaseTranslate logical designs into physical designs taking into account the target environment, performance requirements, existing systems and any potential safety-related issuesMaking design decisions based on business requirements, which take into consideration functional and non-functional requirements of the systemFacilitate migration planning to move from source to target architecture seamlesslyRequest Technical Debt Dispensation, if required Coding: Implement the designed solutions in the required development language (typically Java) in accordance with the Group standards, processes, tools and frameworks. Testing and Post Release Support: Investigate, analyse and document reported defects and correct identified defectsContinues to be involved post-release in ensuring that the solution satisfies customer needs, both functional and architectural Governance and Continuous Improvement: Participate in review board meetings to assess and provide input to new proposed solutionsEnsure standards are enforced and are aligned with overall strategic architectural objectivesInvolvement in developing guidelines and standards and in coaching through participation in internal forums to improve methodologies, internal processes and overall architectural rigourReview
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2y
1
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IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189953&xid=1555_25536
2y
1
SavedSave
As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations
Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.
*Monitor Printers*
Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA
*Daily Checks*
Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues
*Commercial Requirements for the service provider*
We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp workers unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189930&xid=1555_25497
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Description
Analysis, planning, provisioning, testing, implementation and maintenance of all Internet, fiber and IP Related products. Perform Installations & Training. Provide 1st line support to customers.
Responsibilties
* Install, configure and maintain network services, equipment and devices.
* Support and administration of FTTX and PBX systems and processes.
* Manages all system back-up and restore protocol.
* Plans and supports network and PBX infrastructure.
* Perform troubleshooting analysis of networks and associated systems.
* Documents network problems and resolution for future reference.
* Monitors system performance and implements performance tuning.
* Manage user accounts, permissions and security at all levels
* Taking ownership of all complaints till resolution
* Helpdesk management, which requires wonrking on an online CRM system
Requirements
* Certifications: A+, N+, MCSE, or related network or telephony qualifications
* Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
* A successful track record in a support environment.
* High level of integrity, professionalism and trustworthiness
* Team player, good communication
* Cooperative and empathetic to colleagues and customers
* Own transport
* Requires a thorough knowledge of networking essentials.
*Desired Skills: *
* Attention to detail
* Network Support
* Customer Care
* Analytic
*Desired Work Experience: *
* 1 to 2 years
*Desired Qualification Level: *
* Diploma
*About The Employer: *
We believe that customer service is key and that working efficiently as a team is what gives us our edge. All members of our team learn all they can about the various aspects and thus become a friendly trove of information for our clients.
*Employer & Job Benefits: *
* Mobile Phone
* Internet Allowance
* Fuel Allowance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk5MTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184373&xid=1554_9917
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Abap Developers who have a solid 5+ years of experience and has a fair knowledge across SAP modules, we have a great venture available for you whereby initial focus will be on Master data.
Location: Gauteng
Tasks and responsibilities:
* Ability to assist with problem identification and possible solution by means of skills such as code debugging.
* The following functional skills are essential:
* Documentation of as-is and to-be business processes.
* Coordinate with other module SAP Consultants for Integration requirements.
* Provide System Proposal / System Design Specifications to Technical team for any Customized developments objects.
* Preparation of test cases and user manuals.
* Support experience
* S/4HANA Functional experience will be advantageous
* Solution Manager experience will be advantageous
Skills and experience required:
* Experience across all SAP modules (advantage)
* Min 5 years experience exposed to user applications
* Min 4 years ABAP programming, 2 years systems analysis
* SAP S/4 HANA ABAP
* SAP S/4 HANA Modelling
* SAP S/4 HANA UI5 Development
Lets get those applications across and start paving the way to a brighter future.
*Desired Skills: *
* SAP S/4 HANA ABAP
* SAP S/4 HANA Modelling
* SAP S/4 HANA UI5 Development
* ABAP Programming
* Systems analysis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMjQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186916&xid=1554_10241
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Our client, a listed group in the retail industry, is focused on the customer and the community.
The incumbent will be responsible for executing localized marketing strategies that drive sales, support local marketing activities, and deepen community relationships at the store level. This is a dynamic role that partners directly with Brand Strategy, Store Operations, Merchandising and other business partners to impact marketing projects and to achieve business objectives.
The successful candidate will be willing and able to work retail hours (long hours, on weekends and public holidays)
Must be willing and able to visit stores on a regular basis
Must understand the numbers, must be able to assist struggling stores
Should have love for product/marketing/customers!!!
Job Duties and Responsibilities
* Communicate and collaborate in all stages from planning to roll out to reporting
* Execute and support local and regional marketing requests
* This role requires the incumbent to deliver and execute Brand Strategy in stores,
communicating effectively with all areas of the business including Store Operations,
Merchandising etc.
* Develop comprehensive project plans and processes, inclusive of timelines and budgets
* Partner with cross-functional teams to ensure stakeholder alignment
* Proactively evaluate data related to sales and provide related information to
management to address areas of concern
* Derive insights from research and analysis
* This role requires the incumbent to deliver and execute Brand Strategy in stores,
communicating effectively with all areas of the business including Store Operations,
Merchandising etc.
* Attract more customers into our stores.
* Assist struggling stores with turnaround marketing strategy.
* Will be required to visit stores on a daily basis to understand store requirements and
customer requirements
* Manage Stores local marketing budgets
* Management of external signage
* Oversee Community upliftment projects
* Works closely with Visual Merchandiser to ensure store execution is being maintained.
* Setting up the conferences and road shows
* Essential skills and experience:
* Bachelors Degree
* 4-5 years marketing experience
* Retail experience
* National travel required
Preferred Skills & Experience:
* Excellent written and oral communication skills
* Demonstrated analytical skills; Will be responsible for running reports, forecasting
marketing impact, leveraging retail concepts and making recommendations from
analyses
* Proficiency in MS Office applications, specifically MS Excel, PowerPoint, Word and
Outlook
* Have an understanding of digital marketing
By sending your CV along with other additional documents, you give consent to the agency to process and retain your personal information for the current opportunity, as well as for the future opportunities.
Please note that when applying for any position, reference checks will be completed and personal information, as defined in the Protection of Person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNjA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189830&xid=1554_10604
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Requirements and skills: Own reliable transport.Minimum 5 -10 years similar working experience & certification.Stable track record.Strong MS Excel skills.Experience with Pastel Evolution and Sage PayrollWorking proficiency in Afrikaans preferred but not essential.SARS Statutory submissions (EMP501, VAT201) and VAT auditsProvisional Tax payments & liaising with Auditors re Trial Balance & Annual FinancialsKnowledge of IT Systems & Integrated Systems and backups, liaising with IT computer support provider.Credit Guarantee online system and maintenance of cover & applicationsBank recons, General Ledger, Cash book, Petty cash, Income Statement, Age Analysis updatesDebtors, Creditors, Recons, Remittances, Credit notes , Claims , accounts queries & following up for payments & liaising with Buying group Head OfficesStandard Bank online banking payments with Forex paymentsCash Flow ForecastsEmployment Equity & Skills Development submissionsHR - Payroll Capturing on weekly & monthly companies, staff leave, UIF, Provident Fund, Letters of Termination, Clock cards, Contracts of Employment, Dismissals all staff matters & Casual wagesCustomer price lists, product costing /monitoring GPsPastel Sales Reporting / Comparisons on Excel spread sheetsWorking proficiency in Afrikaans preferred but not essential.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNjk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182480&xid=1109_71699
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Remote IT Support Engineer (JB1648) Remote for applicants living in South AfricaR30 40 000 per month, negotiableDuration: Independent ContractorA rapidly growing, London based Managed Services Provider that specialises in IT Support, Cyber Security and VOIP systems is expanding their remote team into South Africa. As the IT Support Engineer, you will join a growing company and be responsible for providing IT support to customers, installing and administering Windows Server, VMware, Office 365 and implement IT, networking and security solutions for clients. Minimum Requirements: Previous experience working in a Managed Services Provider environmentExcellent English communication skillsProblem solving and organizational abilitiesAble to work effectively under pressureTechnical Skills: Microsoft Desktop (7 / 8 /10) Operating Systems - (Essential)Microsoft Productivity Suites (Office 2013 / 2016) - (Essential)Office 365 (Business, Essentials, Premium, Advanced threat Protection & InTune)Administration of Microsoft Server 2008 / 2012 / 2016Administration of Microsoft Active DirectoryVirtual Technology (VMware vSphere, HyperV)Administration of Microsoft Exchange 2007 / 2010 / 2013Networking (WatchGuard Firewalls / Cisco Switches / HP Switches)Storage Solutions (EMC, Equallogic, PowerVault)Duties and Responsibilities: Deploy and maintain Windows ServersConfigure firewalls and managed switchesConfigure and maintain VMWare virtual environments with SAN/NAS storage (Hyper-V is beneficial)Configure Microsoft 365 tenantsDeploy and maintain cloud infrastructure on AWS and/or AzureRemote network support
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0Mjk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189338&xid=1109_74294
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We are looking for a Call Centre Representatives to handle calls from customers and provide support to them in any way possible, You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Responsibilities. Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Maintain good customer relations Meet personal targets and work towards meeting team targets. Requirements / Qualification Grade 11 &12 NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189241&xid=1109_74154
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