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*Location:* Laos(Company-sponsored travel and living expenses)*Contract Duration:* 12 months*Company Overview:*Join our dynamic team in driving sales and innovation. We're looking for a motivated and money hungry individual to expand our reach.*Job Description:*Engage with potential clients and drive sales. Achieve sales targets and maintain accurate activity records.*Responsibilities:*- Conduct cold calls and follow up on leads.- Meet and exceed sales targets.- Stay updated on products and market trends.*Requirements:*- Experience in sales, with strong communication skills.- Independent and team collaboration capabilities.- Fluent in English- Passport valid for 12 months*Benefits:*- Competitive salary plus very big commission.- All travel and living costs covered.- Comprehensive training and growth opportunities.*Apply Now:*Submit your resume and cover letter explaining why you're the perfect fit for this role to borenne@globaltalentconnect.co.za AND CC chandre@globaltalentconnect.co.za
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
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This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure. Ensuring at all times thatthe company’s process and control measures are adhered to.
Responsibilities:
Ensure technology is accessible and equipped with current hardware and software.Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems/servers on a daily basis.Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and/or change in password or security statusTo ensure Backup strategy is adhered too.To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated ...
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PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
Build and maintain relationships with channel partnersContinuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goalsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programmeGrow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targetsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customersMonitor and manage suitability and performance of channel partnersAssist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
Matric / Grade 12 – EssentialDegree / Diploma: Sales / Marketing / Business Management – Desirable
Job-Related Work Experience
Demonstrable experience assisting teams to generate new businessExperience working in a technology contextProven track record of relationship management5 years sales experience in a selling environment2+ years in management positions
Job Knowledge
Digital media and marketingChannel managementContract negotiationInternational business customsTechnical platform integrationsTrends in technology and communicationKnowledge of company policies and proceduresIn depth product knowledge of the company’s software and services
Job Skills
Persuasion and assertivenessExcellent analytical skillsApply leadership concepts in a work contextApply the organisation’s code of conduct in a work environmentConduct a structured meetingConflict and dispute management skillsDevelop administrative procedures in a selected organisationEmploy a systematic approach to achieving objectivesGood prospectingHigh-level presentation skillsIdentify responsibilities of a team leader in ensuring that organisational standards are metManage adminis...
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PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leadsResponsible for the complete sales cycle includingProspecting potential customersEngagement with the customer to understand their needs and requirementsDevelopment of professional ProposalsCommercial negotiationsClosingTo meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customersDevelop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and servicesDevelop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirementsContinuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goalsEnsures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account ManagementPreferably in the digital marketing space
Job Knowledge
Knowledge of company policies and proceduresKnowledge of digital marketing and IT software industryIn-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivatedAnalytical and articulateAttention to detailDiploma or certificateCommunication skillsMeeting skillsCustomer service experience and skillsEffective time management skillsGeneral assertivenessGood prospectingGood telephone mannerMicrosoft: Excel, Outlook, PowerPoint, WordCRMNegotiation skillsPeople skillsPlanningPresentation SkillsProblem solving abilityCompany Products knowledgeSales SkillsSense of urgency
Should you wish to apply for this role, please email your latest CV and motivation to miria...
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One of our clients are seeking a customer service consultant to join them on a contractual basis.
Requirements:
Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjEyNDYyMTM/c291cmNlPWd1bXRyZWU=&jid=1745073&xid=221246213
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A top company in the FMCG industry is seeking a Customer Service Agent with experience working in a Call Centre Environment on Ad Hoc Basis.
Requirements
Must have Matriculated.Must have at least 4 years experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be Well-Spoken.
Skills
CommunicationComputer literateTypingData CapturingAttention to detail.Highly adaptableNegotiation skillsProblem Solving
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjc4NzAzNjQ4P3NvdXJjZT1ndW10cmVl&jid=1745511&xid=4278703648
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Vision
To establish a world-class direct financial service business that seeks to:
offer its customers excellent service, superior value products, and fair treatment always;generate superior return on investment for shareholders;be the employer of choice; andbe a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry
OUTPUTS / CORE TASKS
Selling life insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskManage your quality & compliance against benchmarks to minimize business risk, with the client in mindMaintain optimal operational efficiencies based on productivity measuresAdapt and change to fit in with changing business operational requirementsSales objection handlingBuild and maintain good client relationshipsKeep abreast of developments and trends in the Industry – self learningEnsure commitment to the FAIS Fit & Proper qualification requirements
REQUIREMENTS
Qualifications & Experience
Grade 12 qualificationAt least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)Financial services experience (advantageous)RE Exam Advantageous30 FAIS Credits – Advantageous
Knowledge & Skills
Good understanding of Financial Services Industry related legislation and regulationUnderstanding of sales processes and servicing industryOutbound Sales experience is requiredFluency in English and one other South African official languageA clear criminal and credit recordCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime in order to achieve targets
Personal Qualities
Selling skillsComputer literacyCommunicationPlanning and organizingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeResults Driven/Achievement orientatedContinuous learningTenacitySales processObjection handling skillsTeam orientatedAbility to receive and implement coaching
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to carla@abcworldwide.com
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Join the exciting world of craft brewing
A leading brewery company known for its exceptional beers and commitment to customer satisfaction. Were seeking dedicated individuals to join our dynamic team as Customer Service Call Centre Representatives in an ad hoc capacity. If youre a beer enthusiast with excellent communication skills and a passion for delivering top-notch customer service, wed love to hear from you!
Position Overview:
As a Customer Service Call Centre Representative, you will be a crucial part of our customer support team, providing exceptional service to our valued customers. In this ad hoc role, you will handle customer inquiries, resolve issues, and assist customers with their queries, primarily via phone calls. This position offers a flexible schedule, making it a great fit for individuals seeking part-time or occasional work.
Key Responsibilities:
Handle incoming customer inquiries and provide prompt and courteous assistance.Address customer concerns and resolve issues effectively and professionally.Provide information about our brewerys products, including beer varieties, promotions, and availability.Maintain accurate records of customer interactions and transactions.Collaborate with team members to ensure a seamless customer experience.
Qualifications:
Excellent communication skills, both verbal and written.Strong customer service orientation with a friendly and patient demeanor.Enthusiasm for beer and a willingness to learn about our products.Ability to work independently and as part of a team.Previous customer service experience is a plus, but not required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzcwNjcyMDQ4P3NvdXJjZT1ndW10cmVl&jid=1745074&xid=3770672048
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If you are a TOP performer who consistently goes over your monthly target and makes lots of commission, then read further!
We are looking for TOP calibre candidates with at least 1 FULL year of cold calling experience, selling insurance products
Must be able to make more than 5 sales per day comfortably
Excellent English communication
MUST be able to speak and understand ZULU
Must be available to start immediately with new employment
Must have a clear criminal and fraud record
Great references
Excellent at OBJECTION handling and Roleplay
Great at QA as this forms part of your target
Great telephone etiquette
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTY4NjY2MDY3P3NvdXJjZT1ndW10cmVl&jid=1639386&xid=3168666067
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IT Operations Lead / Manager:
We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Johannesburg, Durban, Cape Town and Gqeberha.
The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.
Responsibilities
Compile and manage the technology strategy in alignment with the business strategy.Manage relationships and SLA with all external suppliers.Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations.Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.Ensure that all areas of the business are operational.Conduct ongoing research to improve the technological assets of the company.Manage efficiencies of the department as well as the effective delivery of services and solutions.Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.Consolidate business technology platforms and create plans for each platform.Track, analyse and monitor technology performance metrics.Establish technology standards and communicate technical information to the organisation.Maintain asset register.Maintain IT risk & issue register.Create and implement the organization’s IT policy and best practice standard operation processes and manuals.Performing routine system audits.Running routine system operations reports and sharing them with management.Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Send your CV, current salary, updated salary and notice period to James Knoll.
James@abcworldwide.com
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
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Looking for a Call Centre Sales Trainer in Randburg
Requirements
Strong experience training call center agents
2 years Learning and development or training experience2 years in INSETA accreditation processAn NQF level 4 or above short term insurance qualification /or scope for assessment of unit standards on short term insurance qualification
MUST BE A SALES TRAINER NOT A CALL CENTER AGENT!!!!!
Salary: R18 000- R30 000
Send me your CV if you meet the requirements - Apply to bernadette@prrrecruitment.co.za
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
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Main Purpose of Role:
Responsible for organizing, planning, reporting and administrating of all games, monitoring normalisation engine ratios along with other Enterprise Managers and monitors the number of Spendable Points in the economy together with managing the relationship with procurement, payroll and all relevant internal stake holders. Conduct quality assurance assessments to ensure product quality and achieving set KPIs together with productivity levels
Required Minimum Education / Training:
Bachelor’s degree in Information Technology, Information Systems or Statistics
Required Minimum Work Experience:
3-5 years’ extensive knowledge in Gamification or similar incentive/reward propositions.Noble gamification will be an added advantage.2-3 years’ experience in a rewards and recognition programs and call centre incentive models.Strong understanding and interpretive experience in data analytics (i.e. a Data Science background)
Technical and Behavioural Competencies Required:
Computer proficientAdvanced excel skillsIntermediate data analytic skillsAdvanced report writing skillsExcellent Communication skills Interpersonal skillsThe ability to plan, organise work and meet deadlinesTeamworking skillsWritten and verbal communication skillsCreative skillsProblem-solving skillsAccuracy and attention to detail
Key Performance Areas:
Assists in organising, planning and facilitating gaming events.Assists in creating, planning and implementing innovative games.Develops and enforces systems, rules, procedures, and productivity standards for all gaming events.Coordinates with different teams to achieve milestones within deadlines in terms of the design of new games, updates and/or enhancements.Proposes innovative strategies that align with the goals and objectives of the various departments/teams.Defines objectives, identifies and evaluates trends and options and chooses a course of action.Monitors agents and supervisors progress towards goals.Sets Redemption Events; Raffle, Auction, e-Gift Card store, aligned with workforce management.Manages procurement processes to ensure that rewards are procured for the different reward levels for all stakeholders.Manages all reward pay-outs facilitated through payroll timeously for all qualifying stakeholders.
Quality Assurance and Query Support:
Conducts quality assurance assessments of game products to ensure product quality and seamless services.Leads investigations on all relevant system issues.Analyses feedback and suggestions from all sta...
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We are seeking an energetic, well-spoken Call Centre Agent with Customer Service experience to join our client on Ad Hoc Basis.
Requirements
Must have Matriculated.Must have at least 4 years experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be Well-Spoken.
Skills
Communication
Computer literate
Typing
Data Capturing
Attention to detail.
Highly adaptable
Negotiation skills
Problem Solving
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjI0MDU5MDc/c291cmNlPWd1bXRyZWU=&jid=1745512&xid=362405907
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Sales representatives needed for one of the Largest Banks in South Africa.
Full training provided, working on an intermittent/flexi contract.
We are seeking a highly motivated and results-driven Sales Consultant to join our team.
As a Sales Consultant, you will be responsible for promoting and selling long-term insurance products to our clients. This is an exciting opportunity for individuals who are looking to launch a rewarding career in sales within the insurance industry.
Key Responsibilities/Accountabilities:
Marketing Insurance Plans:
Utilize your knowledge of insurance products to effectively market and explain various insurance plans to prospective clients.Identify and assess the insurance needs of clients and provide tailored solutions that meet their specific requirements.
Cross-Selling:
Identify opportunities for cross-selling additional insurance products to existing clients, enhancing their coverage and strengthening their financial security.
Data Management:
Load policies, amendments, and endorsements onto the system promptly and accurately.Ensure data integrity across all systems, guaranteeing the accuracy and reliability of client information.
Client Communication:
Maintain professional and timely correspondence with clients in adherence to company standards.Respond to client inquiries and requests promptly, providing exceptional customer service.
Client Acquisition:
Proactively reach out to potential clients through various channels, including networking, cold calling, and utilizing referrals.Establish and nurture client relationships by building rapport and trust.
Requirements and skills:
Long Term Insurance sales experience Call Centre background 2 - 5 years insurance experience or any cold calling sales experienceRE5 QualificationNQF Level 5 Qualification (120 FAIS Credits) Within DOFA Matric Clear criminal background and ITC
Note: Meeting the above qualifications and requirements is essential to ensure compliance with industry regulations and the ability to effectively perform the duties of the Long-Term Sales Consultant.
Candidates who meet these qualifications and requirements are encouraged to apply for the position and submit their application as outlined in the job posting.
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
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Snr Call Centre Sales Manager
Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.
Duties and responsibilities:
Lead, develop, motivate, operational teamsManage the Contact Centre workforce. motivate and manage supervisory teamEnsure optimal service delivery through scheduling and continuous processimprovement.Coordinate training on new or revised information relating to services, products orprocesses of projectsDevelop rewards and recognition incentives/programs.Assist in forecasting resource requirements and ensure that recruitment campaignsare carried out in a timely manner to ensure that sufficient resources are in place toachieve agreed contact centre service, sales and quality targetsContinually review internal systems, procedures and processes to ensure resourceand operational efficiency, and make appropriate recommendations for any requiredchangesEnsure all customer questions and complaints are resolved in a timely mannerBrainstorm with the team around issues or challenges that may hinder optimumperformance and give recommendations to improve performanceHandle employee related issues. Monitoring attendance, punctuality, and leaveAnalyze data to determine operational trends and provide solutions to increase sales,service and quality levels in order to achieve and exceed targets and KPAsSet up and manage performance measures.Deliver daily, weekly, and monthly reports.Manage operating budgets.Effective client interface, able to effectively deliver on stringent SLAs
Education and Experience:
MatricEnglish language proficiencyMin 3-5 years contact Centre operations management experienceExperience in BPO a strong advantageProven track record in meeting and exceeding deliverables
Key Competencies and Skills:
Excellent communication skillsPersuasivenessPeople management skillsLeadership skillsTenacityNegotiation skillsStress toleranceEffective time management
https://www.ditto.jobs/job/gumtree/648235548?source=gumtree
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CAREER OPPORTUNITYAn exciting opportunity exists for a Commercial Team Manager to join the Claims Department. This position is based in Centurion.
JOB DESCRIPTIONDuties and Responsibilities:• Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative, and appropriate claims handling.• Handling of performance related issues and disciplinary matters.• Manage, support and developing a team of people to ensure service delivery and performance management applied consistently.• Manage people related matters i.e., attendance, absence, and attrition (staff turnover) within the team to ensure service level contributions are met or exceeded.• Weekly team meetings, participation on one-on-one discussion and other meetings required from time to time.• Demonstrates an effective communication style, that motivates, across internal and external teams and individuals that may become involved with claim tasks.• Identify, investigate, and resolve any challenges relating to claims being handled in line with claims policies and procedures such as SLAs and TAT.• Meeting of set deadlines.• Managing team’s task adherence (diary, message, and email management)• Monitoring immediate first call resolution within the claims department.• Management of outstanding claims monthly. (Outstanding listings)• Authorise and validate claims that does not fall in the staff mandate.• Ensure compliance in terms of Under Supervision and record keeping.• Liaising, build excellent relationships and ensure accurate and timeous response to brokers and clients on queries.• Monitor effective use of approved suppliers and adherence to contracted rates to improve loss ratios.• Auditing of claims within your team monthly• Monitor equal distribution of claims.• Analyse training needs: identify possible problem areas and change weakness into strength.• Provide supporting reports and information to Claims Portfolio Manager to compile feedback to Executive Head• Ensuring client satisfaction improvement: QA processes/CSI scores/Complaints Root Cause Analysis.• Provide policy wording interpretation.• Courteous and professional attendance to telephonic queries.• Deliver strategic results in term of the Vision and Mission.• Align own behaviour with the organisation culture and values.• Demonstrate commitment toward the team and participate in building team culture.• Collaborate and work closely with all role-players thereby leveraging constructive team dynamics and innovation.• Identify and recommend enhancements to processes.• Monitoring of call pause procedures and availability within the department together with managing the contact centre.• Proactively ensure the most effective use of time, resources, money, materials, or equipment in line with policies and pr...
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