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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
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Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCPRouting protocol knowledgeSwitching knowledge as per CCNPPeriodic N/W Maintenance – Taking backup of all L3 devices and Servers, Perform the Graceful restart for all L3 devices and servers after the defined uptime is achieved -Configuring firewalls, routing, and switching to maximize network efficiency and security. Firewall (Fortinet, Cisco)Maximizing network performance through ongoing monitoring and troubleshootingArranging scheduled upgradesInvestigating faults in the networkUpdating network equipment to the latest firmware releasesReporting network status to key stakeholdersKnowledge of Active directory, File Server, SFTP servers, AD Integration, Forest Domain and replication of Primary and secondary AD process.Develop and maintain windows platform for the server as a host, connected with multiple clients (other computers)Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint.Integrate the server automation process either by custom scripts or via third-party solutions.Implement regular checks for the status of servers including hardware and software.Maintain and support multi-site windows environment along with hardware and software configuration.Management of server migration when required by the client.
Minimum requirements:
A Bachelor’s degree in computer science, information technology or relevant field, or similar professional qualification with at least four years’ relevant IT experienceExperience in related areas such as IT support, service, and repairExcellent communication skills, particularly the ability to communicate with staff who arent technically trainedThe skill to take on a variety of tasks and pay attention to detailAnalytical and problem-solving abilityTeamwork skills and the ability to feel comfortable working with different teams, clients, and staff across an organisationOrganisational skills and the ability to prioritise workload.
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Solutions Architect: Network and Security
Johannesburg | Salary R65k to R95k per month
Role Summary:
Responsible for designing computer networks and the security architecture, including local area networks (LANs), wide area networks (WANs), the Internet, intranets, perimeter and endpoint protection as well as other data communications systems. Creates, tests, and evaluates networks and security solutions and architecture.
Must have experience with cyber security, managing firewalls and identifying possible risks and establish preventative measures to ensure information, systems and environments are safe, monitored and effective.
Primary responsibilities:
Analyse business requirements to develop technical network/security solutions and their frameworkDesign, test, and inspect infrastructure architecture solutionsPerform infrastructure modelling, analysis, and planningInstall hardware such as cables, hubs, routers, and wireless adaptorsSet-up and configure the infrastructure architectureDevelop technology roadmapsConfigure network drivers for softwareAnalyse, engineer, and execute software functionsDevelop test plans, implementation plans, and project timelines for various projectsStay abreast of how technology infrastructures are currently impacting and driving competitorsDetermine production directionWrite requirements/specifications documentsAssess vendor development/test strategiesPerform network troubleshooting to isolate and diagnose common network problemsUpgrade network hardware and software components as requiredSolve complex problems with many variablesReviewing current system security measures and recommending and implementing enhancementsConducting regular system tests and ensuring continuous monitoring of network securityDeveloping project timelines for ongoing system upgradesEnsuring all personnel have access to the IT system limited by need and roleEstablishing disaster recovery procedures and conducting breach of security drillsPromptly responding to all security incidents and providing thorough post-event analysesExperience in managing a team of network engineersResponsible for their deliverables, KPI’s, appraisals, and HR processes
Experience and Qualifications:
5 + years in similar / same roleInformation Technology qualifications with a specialisation in Networks / SecurityCCNA / CCNP / CCDE / CCIEExtensive experience in Firewalls (Fortigate / Fortinet Experience)CyberOpsNSE4, 5 and 7
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An innovative tech company based in centurion is looking for a Network Support Engineer who will meet and exceed customer service excellence and ensure stable operation of the core network, this role will enhance your routing and switching skills, as well as understanding the monitoring tools like SNMP and NetFlow crucial.
Responsibilities:
Implement and practice best NPIS/IP configurationsTesting and troubleshooting of all telecommunications circuitAssist in designing and implementing of L2 VLANS and bridge domains for clientsAudit all connections to ensure accurate inventory and invoicingLiase with Business operations, logistics and network engineering team to streamline work of various stakeholdersManage network security systems and firewall configurationsMeet with service providers to resolve all issues experienced on Access circuit and on Core National Long-distance linksReport trends on core backbone links for SLA uptime and future capacities for planningIdentify trends and proactively recommend hardware and fibre augments,Support for new site builds, moves, and expansions, plan large scale circuit migrations with data centre providers, vendors, and partners,Ensure reliable and functional connectivity per company standardsMonitor traffic analysis using relevant systems and address future expansion requirements.Identifying issues and provide solutions to reduce potential risks
Requirements/Experience
3+ years’ experience working within telecommunications spaceDiploma/Degree or higher certificate in Information Technology (equivalent qualification)Cisco certification CCNP (R&S or SP)Juniper certificationUnderstand Network topology, newtwrok design, application layer and routing protocolsKnowledge of BGP and OSPFKnowledge of Company systems,processes and policiesKnowledge on MPLS & VRF essentialAdvanced knowledge of SIP & VOIP protocols and topologies
If you meet the requirements for above position kindly email your profile to: link to the job
To see more career opportunities click link below:
https://www.dittojobs.com/company/view
or Visit our Website www.solicited.co.za
Should you have any questions regarding the above role or any other vacancies, kindly contact hr@solicited.co.za
If you don’t hear from us within 2 weeks from the closing date, please consider your application unsuccessful. Should we have any other roles that match your profile, we will contact you.
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VoIP Engineer - Johannesburg Salary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a VoIP Engineer based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :Certification of CCDA, CCDP / CCNP Collaboration, etc. is an advantage.5 years of technical or telecommunications activities in the field of telecommunications or IT.Experience in architectures, framework technologies for multi-level technical solutions.Experience of SIP, SS7, ISDN, integration, and migrationGood understanding of VOIP protocols and platforms, Cisco Call Manager, Cisco Contact Centre (UCCX, UCCE and PCCE), PBX SIP VOIP.Experience with Voice Gateways and SBCsCloud Telecoms & Cloud based voice platforms experiences are a plusExperience in using Linux (Administration, Configuration, etc.).Analytical skills for technical data.Advanced knowledge in the field of data communication networks.Good analytical qualities and synthesis capacity.Experience of writing RFP responses (on the Network side of things).Excellent troubleshooting skillsFluent in English Duties: Design computer networks, including local/wide area networks (LANs/WANs) with a focus on Voice network & platforms.Solves within deadlines, requests for detailed projects (LLDs), requests for non-standard or advanced network technical solutions, and the development of configurations for network equipment.Participates in the negotiation of the technical parameters of the offered services, revises the objectives, the purpose, and the requirements of the clients, gathers information.Responsible for the planning and design of data and communications networks.Design and integrate VoIP (Voice over Internet Protocol) and other telecommunications systemsPeriodically test and evaluate network performance and adjust and redesign network where applicable.SIP Troubleshooting using protocol inspection, signalling analysis, logfile analysis, active testingResponsibility to define the support criteria for infrastructure design, guiding support teams, using top-level technical expertise to resolve complex problems and deliver service improvements.Compare and work with our procurement department to purchase network hardware, such as routers, switches, firewalls, and VoIP platformsProvides optimization of configurations for customer-oriented services, proposes the most efficient network solutions that can provide scalable and redundant implementationFind Us on Social Media https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191894&xid=1109_74955
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Key Responsibilities
To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solutionProvide technical solutions in a professional manner and to agreed timeframesCreate and confidently deliver technical presentations internally and externallyDeliver training on solutions and provide product support to channel partners and internal stakeholdersCreate internal design configuration documentation including network diagrams with technical explanationsWork with the sales team to provide feedback on issues with current products and provide input around new productsBuilds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activitiesPerform technical development for bespoke solutions as part of a design and development frameworkAble to understand business drivers and risks involved to the customer and to the organizationSell technical solutions to the customer with professionalism and enthusiasmProvide accurate and timely management information, to include - activity reports, reviews, project forecasts, etc.To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to customersInterface with the implementation/project team, articulating customer requirement, to ensure smooth transition from Sale to DeliveryAbility to demonstrate organizations products and technologies effectively to audiences of varied technical knowledge
Minimum requirements:
Minimum three-year diploma (NQF level 6) in Information TechnologyIn-depth working knowledge of TCP/IP v4 and an understanding of TCP/IP v6.Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market.Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data center servicesWorking knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field.Good working knowledge of Internet connectivity methods including xDSL and leased circuit services using copper and fiber presentation.Knowledge of CPE QoS technologies including traffic prioritization and traffic shaping.Understanding of the lower level workings of VPN technologies including IPSEC and MPLS VPNsCisco Certifications CCNA must, CCDA & CCNP an advantageFortinet Certification FCNSA & FCNSP an advantagePrevious experience of requirements gath...
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Our high growth client within IT is looking for a Senior Network Engineer (Network Operations Engineer)
The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance for our customer facing ISP services and internal network. Sitting within the NOC, the network team are responsible for managing and maintaining the network providing these services. We are looking to recruit a Network Operations Engineer. While you will have some commercial experience working as a NOC Engineer, its more important that you have the aptitude and demonstrable skills needed to fulfil this role whilst experienced members of the team will help you develop your skills and confidence. We interact frequently with Customer Technical Support and Sales teams so its important that we can communicate ideas and information to people from a non-technical background. You need to have a good all-round understanding of networks design and engineering including systems integration. Importantly, Network Operations Engineers must develop a solid understanding of our products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of the company. Once youve settled into the role, you will be asked to join our call-out rota providing 24x7 support for our ISP services as well as covering both planned and unplanned out of hours work as required.
*Key Responsibilities*
Ensure stable and reliable ISP network services (e.g., access products, service networks and core networks) via day-to-day network performance monitoring.
Network troubleshooting and fault analysis; hardware troubleshooting and replacement/repair.
Trouble ticket generation and response; carrier interface and escalations.
Deployment and maintenance of network monitoring, analysis and reporting tools.
Application of configuration changes via our processes.
Installation of network hardware and software.
Participate in a 24x7 call-out rota.
*Candidate Profile*
Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking.
Experience with Mikrotik CCR and Cisco are very relevant.
CCNP certified or equivalent level of knowledge with relevant 3–5-year experience.
Good understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; Ethernet (STP, RSTP, .1q VLANs, QinQ).
Good working knowledge of BRAS / LNS / L2TP / PPPoE.
Basic understanding of AAA platforms such as Radius and/or TACACS.
Familiar working in a data centre environment.
Knowledge fibre optics and WDM systems and cabling structures.
Basic Linux/UNIX skills ideal.
Able to analyse problems and conduct effective fault diagnosis and system recovery.
Clear communicator (written and verbal).
Capable of pr
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PURPOSE: The purpose of this role is to manage a a team of Pre Sales Consultants in assisting the GSS National Sales team with solution definition, crafting and costing. The Solution Architect will personally be involved in crafting and delivering sales support same as his direct reporting team. The role is split in 80/20 relationship 80% Solution Crafting and Architecting and 20% people management. FORMAL EDUCATION: Grade 12 NQF level 4Tertiary qualification in Information Technology (NQF 6) or relevant years in experience and related certificationsNetwork Certification advisable and preferred (Solution Design)TOGAF - PreferredITIL 4 EXPERIENCE: 3-5 Years ICT or related experience (Focus on Unified Communications) Minimum of 3 years in Solution Architecting on NEC Voice Solutions or equivalent position Sound experience in design and costing of XaaS offeringsSound experience/knowledge in applications, operating systems and databases (Microsoft, SQL, Microsoft Office, Linux)Networking design experience routing switching and security (CCNP or equivalent)Experience in managing a team of direct reports (delivery, development and mentoring)ITIL Certified RESPONSIBILITIES: and KEY PERFORMANCE AREAS Responsible for identifying and examining customers business needs and determining timely and effective solutions to business functions and processes. Documenting the underlying business architecture and conducting feasibility studies, businesscases and risk assessments.Assists the sales team in compiling and responding to RFQ, RFI, RFPCustomer solutions and proposalsManaging Pre-Sales team - Day to Day management of team, Delivery Management, Mentoring and developmentCustomer and strategic presentationsDefinition of business and commercial models in conjunction with senior management team and product managementDefinition of value propositions and go to market strategies Duties and Responsibilities: The Solution Architect (GSS) will primarily be responsible for (But not limited to)Accompanying Account Managers to customer meetingsDetermining business requirementsAligning Solution design with customers business requirementsSolution craftingSolution costingCustomer presentations, workshops and information sessionsCompiling and coordinating responses to RFP, RFI, RFQ and customer proposalsQC of all documentationManaging of Pre SalesMentoring of Pre Sales teamDevelopment of Pre Sales teamDocument management, quality and improvementInitiatives to improve quality of proposals and customer documentationValue propositionsGo to market strategiesOverall business performance improvements for area of responsibility Essential Attributes: Formal business training advisableAn attitude to get things donePreparedness
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Solutions Architect: Network and Security Johannesburg | Salary R65k to R95k per monthRole Summary: Responsible for designing computer networks and the security architecture, including local area networks (LANs), wide area networks (WANs), the Internet, intranets, perimeter and endpoint protection as well as other data communications systems. Creates, tests, and evaluates networks and security solutions and architecture.Must have experience with cyber security, managing firewalls and identifying possible risks and establish preventative measures to ensure information, systems and environments are safe, monitored and effective.Primary responsibilities: Analyse business requirements to develop technical network/security solutions and their frameworkDesign, test, and inspect infrastructure architecture solutionsPerform infrastructure modelling, analysis, and planningInstall hardware such as cables, hubs, routers, and wireless adaptorsSet-up and configure the infrastructure architectureDevelop technology roadmapsConfigure network drivers for softwareAnalyse, engineer, and execute software functionsDevelop test plans, implementation plans, and project timelines for various projectsStay abreast of how technology infrastructures are currently impacting and driving competitorsDetermine production directionWrite requirements/specifications documentsAssess vendor development/test strategiesPerform network troubleshooting to isolate and diagnose common network problemsUpgrade network hardware and software components as requiredSolve complex problems with many variablesReviewing current system security measures and recommending and implementing enhancementsConducting regular system tests and ensuring continuous monitoring of network securityDeveloping project timelines for ongoing system upgradesEnsuring all personnel have access to the IT system limited by need and roleEstablishing disaster recovery procedures and conducting breach of security drillsPromptly responding to all security incidents and providing thorough post-event analysesExperience in managing a team of network engineersResponsible for their deliverables, KPI’s, appraisals, and HR processesExperience and Qualifications: 5 + years in similar / same role (8+ years industry experience)Information Technology qualifications with a specialisation in Networks / SecurityCCNA / CCNP / CCDE / CCIEExtensive experience in Firewalls (Fortigate / Fortinet Experience)CyberOpsNSE4, 5 and 7.
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* Data Centre, voice networks, backup management, Wi-Fi.
* Manages the infrastructure related change control procedure and ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off.
* Provides effective leadership to the project team and takes appropriate were performance deviates from agreed tolerances.
* Management and coordination of ICT related training for infrastructure team.
* Collaborating with members of the Enterprise Architecture Team to deliver efficient solutions.
* Providing mentorship and technical guidance for daily and ongoing challenges.
* Developing and recommending standards, guidelines, and best practices.
* Establish, engage, maintain and review key technology vendors and contracts.
* Provides input on the strategic objectives and feedback on its implementation.
* Conduct evaluations on the effectiveness of work processes and systems.
* Output management of the entire ICT business.
* Oversee and manage IT projects as required.
* Ensure the developments of new programmes as required to meet developing business needs.
* Ensure timeous completion of projects.
Qualifications and Experience:
Matric
Cisco, Huawei Route and Switch and Firewall, Avaya, Microsoft
CCNA + CCNP/HCNP
Veeam Backup administration
+5 years experience in a similar role
Skills and Knowledge:
* Network design and implementation (wired & wireless).
* Cisco and Huawei network administration.
* Cisco and Avaya VoIP administration.
* Data centre maintenance (Aircon / UPS).
* Network monitoring.
* Server hardware maintenance.
* Veeam Backup administration.
*Desired Skills: *
* Veeam Backup administion
* Network design and implementation
* Server hardware maintenance
*Desired Work Experience: *
* 5 to 10 years
*Desired Qualification Level: *
* Diploma
*About The Employer: *
To provide operational and personnel support in terms of technological requirements throughout the organisation as well as to ensure optimal functionality, security, and cost-efficiency, whilst providing support for the IT team.
*Employer & Job Benefits: *
* Pension Fund
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Key Roles and Responsibilities :Build and lead NOC team. Ensure surveillance, organization, and motivation of all NOC team members. Provide leadership and direction to NOC engineers and leads who are responsible for customer trouble tickets, system events, monitoring, backup/restore operations etc.Recruit and train NOC personnel as required. Conduct regular 1:1s with assigned staff and provide ongoing training, coaching, and mentoring.Develop and drive improvements to all NOC methods and quality procedures to drive high customer satisfaction.Lead the day-to-day activities of the NOC staff to successfully maintain required standards, uptime, and customer service. Ensure that work assignments are completed.Serve as the escalation point of contact for NOC Analysts concerning technical issues. Establish action plans for improvements based on escalation trending analysisCheck whether network performance reports are generated as desired pattern and delivered on time to concerned parties.Have efficient and documented routines/procedures with all concerned inner working units like different system support units, inner working operators, subcontractors, rollout units, planning/engineering unitsCommunicate regularly with line manager (CTO) and customers to get escalations and follow up.Ensure processes are aligned towards achieving committed SLAs and KPIs.Attend management and customers meetings about NOC activities. Achieve customer satisfaction within network performance.Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.Initiate and implement ideas to improve operational procedures, policies, and functions of the regional NOC.Establish and maintain well-defined and effective communication channels with internal and external customers.Serve as custodian of the NOC Knowledge Base.Continuously search for ways to improve the network performance.Develop proactive methodologies for conducting fault diagnostics and resolution.Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives. Experience and Qualifications required: Bachelors degree in Computer Science, Telecommunications Engineering, or any related discipline.â?¯Professional certifications such as CCNA, CCNP, etc, will be an asset.â?¯Upwards of 12 years related experience in Operations within the Telecoms Industry with at least 5 years in a Managerial role supporting Executives
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*Reference: JHB005711-Tebog-2*
We are looking for a certified MCSE and CCNA First Line Support Engineer to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.
Key Skills / Competencies/Qualifications
* The latest Microsoft MCSE qualification is mandatory for this role.
* The latest CCNA qualification is mandatory for this role
* Vendor Accredited Platform certification is required, Microsoft and Citrix.
* 2 years previous IT experience in a networking environment is mandatory for this role
* Previous desktop support experience is an advantage.
* 1 year previous call centre experience is an advantage
* Excellent data capture and typing skills
* Must be able to use all Microsoft Office applications.
* Must show excellent communication, analytical and troubleshooting skills
* Previous experience with a Service Desk Application is an advantage
* Must show a good understanding between Software, Application and Infrastructure components in an IT environment
* Must understand the concept of an SLA and OLA
Definition of Responsibilities:
* The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
* Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
* The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
* A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
* Attentiveness and excellent communication is required from an Engineer at all times.
* The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
* The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
* The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
* Ensure the user is issued with a reference number for every incident logged.
* Responsible for the Hand-over all incidents to the next shift for further resolution.
* Required to adhere to all Service Desk and Client specific processes
* Ensure that 98% of all calls are answered within 3
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Gauteng - International Telecommunications company seeking a NOC Manager to oversee information gathering and dissemination, as well as incident and problem management in the NOC, ensuring that end-to-end processes and activities are effectively and efficiently carried out by accountable teams. Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.Key Roles and Responsibilities:Build and lead NOC team. Ensure surveillance, organization, and motivation of all NOC team members. Provide leadership and direction to NOC engineers and leads who are responsible for customer trouble tickets, system events, monitoring, backup/restore operations etc.Recruit and train NOC personnel as required. Conduct regular 1:1’s with assigned staff and provide ongoing training, coaching, and mentoring.Develop and drive improvements to all NOC methods and quality procedures to drive high customer satisfaction.Lead the day-to-day activities of the NOC staff to successfully maintain required standards, uptime, and customer service. Ensure that work assignments are completed.Serve as the escalation point of contact for NOC Analysts concerning technical issues. Establish action plans for improvements based on escalation trending analysisCheck whether network performance reports are generated as desired pattern and delivered on time to concerned parties.Have efficient and documented routines/procedures with all concerned inner working units like different system support units, inner working operators, subcontractors, rollout units, planning/engineering unitsCommunicate regularly with line manager (CTO) and customers to get escalations and follow up.Ensure processes are aligned towards achieving committed SLAs and KPIs.Attend management and customers meetings about NOC activities. Achieve customer satisfaction within network performance.Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.Initiate and implement ideas to improve operational procedures, policies, and functions of the regional NOC.Establish and maintain well-defined and effective communication channels with internal and external customers.Serve as custodian of the NOC Knowledge Base.Continuously search for ways to improve the network performance.Develop proactive methodologies for conducting fault diagnostics and resolution.Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives.Experience and Qualifications required:Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline.?Professional certifications such as CCNA, CCNP, etc, will be an asset.?Upwards of 12 years related experience in Operations within the T
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• To ensure that the design of IT security architecture as well as appropriate security controls are in line with company policies, processes, standards and procedures.
• The incumbent will also ensure that proper and adequate IT technology and tools are in place to enforce these controls.
• Responsible for the design, implementation, and operational aspects of the Data Centre Network Security environment for the company.
Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Develop financial model for charge-out for all components to ensure relevant income are generated
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
• Monitor changes in legislation, regulations, initiatives, and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
• Identify all the components within the network by defining benchmarks for latency and utilisation of network components
• Implement network changes during defined slots and at appropriate times by executing all changes
• Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
• Produce multi-network designs, design policies and applications for the business
• Manage own development to increase own competencies
• 5-6 years’ experience in IT Network Security
• Expert knowledge of Cisco Next Generation Firewalls, remote access VPN and associated security technologies.
• Essential to have an excellent understanding of best practices in layered Network security appliances, devices, and components.
• Strong Network troubleshooting skills
• Must have a very good knowledge of security trends and technology changes.
• A knowledge of complementary Cisco technologies like ACI and Tetration or cloud services {Azure/AWS}, would be advantageous.
• CCNA or CCNP certifications will be an advantage
Market Related
• 5-6 years’ experience in IT Network Security
• Expert knowledge of Cisco Next Generation Firewalls, remote access VPN and associated security technologies.
• Essential to have an excellent understanding of best practices in layered Network security appliances, devices, and components.
• Strong Network troubleshooting skills
• Must have a very good knowledge of security trends and technology changes.
• A knowledge of complementary Cisco technologies like ACI and Tetration or cloud services {Azure/AWS}, would be a
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The following qualifications are preferred: Bachelors degree or higher, preferred in information technology, information management/systems, or in a related fieldKnowledge of: MS Office (Word, Excel, PowerPoint, Outlook), O365 environment, Windows Server, networks, wireless, mobile devices, Active Directory user management, AAD management, Exchange server management, hardware (desktop/laptop/printers), anti-malware software, remote desktop managementExpert experience with Windows 10Excellent customer service skillsStrong communication (verbal and written), interpersonal, and problem solving skillsAbility to troubleshoot and resolve basic computer and network issuesAdvanced understanding and solving printer issuesWork well with all levels of the corporate IS departmentCisco certification (CCNA, CCDA, CCNP, CCDP)Minimum Requirements: Previous experience supporting computers in an office environment.Good PC technical and troubleshooting skillsFamiliar with networking hardware/conceptsFamiliarity with administration of Windows desktop operating system Windows 10Thorough understanding and solving printer issuesGood communication and customer service skillsBasic network understandingFamiliar with network equipmentPrimary Responsibilities: Responsible for the installation and configuration of:Hardware driversSoftware & UtilitiesProductivity ApplicationsResponsible for software updates and upgradesManage and install all operating system patches and updatesResponsible for assisting customers with the installation, configuration and troubleshooting of the following types of hardware:Printers (Wired and wireless)ScannersDigital camerasPDA and smartphonesLaptops and other workstationsMobile phonesResponsible for troubleshooting end user and network problems, and diagnosing the source of the problem to provide a resolution or next stepsProvide documented follow-up to all open trouble tickets and escalate where requiredMaintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staffResponsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration
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Solutions Architect: Network and SecurityJohannesburg | Salary R65k to R95k per monthRole Summary:Responsible for designing computer networks and the security architecture, including local area networks (LANs), wide area networks (WANs), the Internet, intranets, perimeter and endpoint protection as well as other data communications systems. Creates, tests, and evaluates networks and security solutions and architecture.Must have experience with cyber security, managing firewalls and identifying possible risks and establish preventative measures to ensure information, systems and environments are safe, monitored and effective.Primary responsibilities:Analyse business requirements to develop technical network/security solutions and their frameworkDesign, test, and inspect infrastructure architecture solutionsPerform infrastructure modelling, analysis, and planningInstall hardware such as cables, hubs, routers, and wireless adaptorsSet-up and configure the infrastructure architectureDevelop technology roadmapsConfigure network drivers for softwareAnalyse, engineer, and execute software functionsDevelop test plans, implementation plans, and project timelines for various projectsStay abreast of how technology infrastructures are currently impacting and driving competitorsDetermine production directionWrite requirements/specifications documentsAssess vendor development/test strategiesPerform network troubleshooting to isolate and diagnose common network problemsUpgrade network hardware and software components as requiredSolve complex problems with many variablesReviewing current system security measures and recommending and implementing enhancementsConducting regular system tests and ensuring continuous monitoring of network securityDeveloping project timelines for ongoing system upgradesEnsuring all personnel have access to the IT system limited by need and roleEstablishing disaster recovery procedures and conducting breach of security drillsPromptly responding to all security incidents and providing thorough post-event analysesExperience in managing a team of network engineersResponsible for their deliverables, KPI’s, appraisals, and HR processesExperience and Qualifications:5 + years in similar / same role (8+ years industry experience)Information Technology qualifications with a specialisation in Networks / SecurityCCNA / CCNP / CCDE / CCIEExtensive experience in Firewalls (Fortigate / Fortinet Experience)CyberOpsNSE4, 5 and 7
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Our Client a Global tech firm is seeking a Cisco Collaboration Engineer (Collab Engineer) to join their team in Sandton on a permanent basis. They offer stability, growth, exposure, benefits, and a great working environment.Note: These resources will be reporting into the management team in Bangalore and will be ringfenced working in the Eastern Time Zone The Collaboration (Collab) Engineer (L2) is a Senior-level position in the Collab Engineers job family. The expertise required, should span across deployment and support for mainly Cisco Telephony and Contact CenterJob Responsibilities Deployment Engineer must have prior experience with deploying Cisco Webex Calling and Contact Center and be able to do deployments with some guidance from senior engineersSupport The engineer should be proactive in identifying, investigating and resolving technical incidents and problems, and restoring service to clients as dictated by the applicable Service Level Agreement. Ensuring client infrastructure is not vulnerable to external attacks and ensuring version control for the voice infrastructure is N1/Cisco supportedRole Requirements Responsible for IPT Voice and Analog Gateways, maintenance and troubleshooting, etc.Updating of as-built documents of infrastructure and work instructionsGeneration and activation of security certificates for the relevant Cisco products as per vendor best practiceIdentification of risks prior, during and after implementationOn time Certification of relevant products supported.Knowledge sharing with L1engineers on a regular basis.Strong verbal and written communication.Presentation skillsThe ability to work overtime when requiredThe ability to work outside of South Africa for short periods when requiredOwn reliable transportA Valid drivers licenseThe ability to work in a team or aloneRequired Qualifications: To qualify you must have work experience in complex organizations.4+ years of relevant experience. CCNP Collaboration Certified. Voice desired.Experience with Cisco Unified Communications Manager, Cisco Webex Calling, Cisco Unity Connection/ Unity in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in medium-scale systemsSolid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS, Cisco UnifiedExperience with Border Element, media resources, SRST/SRSV.Intermediary experience with Cisco Unified Contact Center Express and Cisco Webex Contact CenterExperience with traditional PBX and voicemail system integration to a UC environment.Experience with CME/CUE.Experience with Cisco Unified Presence, Cisco Jabber, Cisco Unified Personal Communicator, Microsoft S4B Communicator, etc.Experience with IP routing/switching and QoSExperience with virtualization, specifically VMware
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PURPOSE: The purpose of this role is to manage a a team of Pre Sales Consultants in assisting the GSS National Sales team with solution definition, crafting and costing. The Solution Architect will personally be involved in crafting and delivering sales support same as his direct reporting team. The role is split in 80/20 relationship 80% Solution Crafting and Architecting and 20% people management. FORMAL EDUCATION: Grade 12 NQF level 4Tertiary qualification in Information Technology (NQF 6) or relevant years in experience and related certificationsNetwork Certification advisable and preferred (Solution Design)TOGAF - PreferredITIL 4 EXPERIENCE: 3-5 Years ICT or related experience (Focus on Unified Communications) Minimum of 3 years in Solution Architecting on NEC Voice Solutions or equivalent position Sound experience in design and costing of XaaS offeringsSound experience/knowledge in applications, operating systems and databases (Microsoft, SQL, Microsoft Office, Linux)Networking design experience routing switching and security (CCNP or equivalent)Experience in managing a team of direct reports (delivery, development and mentoring)ITIL Certified RESPONSIBILITIES: and KEY PERFORMANCE AREAS Responsible for identifying and examining customers business needs and determining timely and effective solutions to business functions and processes. Documenting the underlying business architecture and conducting feasibility studies, businesscases and risk assessments.Assists the sales team in compiling and responding to RFQ, RFI, RFPCustomer solutions and proposalsManaging Pre-Sales team - Day to Day management of team, Delivery Management, Mentoring and developmentCustomer and strategic presentationsDefinition of business and commercial models in conjunction with senior management team and product managementDefinition of value propositions and go to market strategies Duties and Responsibilities: The Solution Architect (GSS) will primarily be responsible for (But not limited to)Accompanying Account Managers to customer meetingsDetermining business requirementsAligning Solution design with customers business requirementsSolution craftingSolution costingCustomer presentations, workshops and information sessionsCompiling and coordinating responses to RFP, RFI, RFQ and customer proposalsQC of all documentationManaging of Pre SalesMentoring of Pre Sales teamDevelopment of Pre Sales teamDocument management, quality and improvementInitiatives to improve quality of proposals and customer documentationValue propositionsGo to market strategiesOverall business performance improvements for area of responsibility Essential Attributes: Formal business training advisableAn attitude to get things donePreparedness
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Our client who is based in Johannesburg North is looking for a Senior Cisco Security Engineer whose objective will be to ensure that all requests, process events and resolution incidents result in zero missed SLA conditions. The role is responsible for managing incidents of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.Education required Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)15 years of educationCertifications requiredCCNP SecurityCEHCISSPS+CASPAWS SecurityWork experience required4-6 years work experience5+ years experience required in Engineering function within a medium to large ICT organisation.Experience of Managed ServicesWorking knowledge of ITIL ProcessesExperience working with vendors and/or 3rd partiesCisco SecurityCisco Identity Services EngineCisco Meraki
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VoIP Engineer - Johannesburg Salary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a VoIP Engineer based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :Certification of CCDA, CCDP / CCNP Collaboration, etc. is an advantage.5 years of technical or telecommunications activities in the field of telecommunications or IT.Experience in architectures, framework technologies for multi-level technical solutions.Experience of SIP, SS7, ISDN, integration, and migrationGood understanding of VOIP protocols and platforms, Cisco Call Manager, Cisco Contact Centre (UCCX, UCCE and PCCE), PBX SIP VOIP.Experience with Voice Gateways and SBCsCloud Telecoms & Cloud based voice platforms experiences are a plusExperience in using Linux (Administration, Configuration, etc.).Analytical skills for technical data.Advanced knowledge in the field of data communication networks.Good analytical qualities and synthesis capacity.Experience of writing RFP responses (on the Network side of things).Excellent troubleshooting skillsFluent in English Duties: Design computer networks, including local/wide area networks (LANs/WANs) with a focus on Voice network & platforms.Solves within deadlines, requests for detailed projects (LLDs), requests for non-standard or advanced network technical solutions, and the development of configurations for network equipment.Participates in the negotiation of the technical parameters of the offered services, revises the objectives, the purpose, and the requirements of the clients, gathers information.Responsible for the planning and design of data and communications networks.Design and integrate VoIP (Voice over Internet Protocol) and other telecommunications systemsPeriodically test and evaluate network performance and adjust and redesign network where applicable.SIP Troubleshooting using protocol inspection, signalling analysis, logfile analysis, active testingResponsibility to define the support criteria for infrastructure design, guiding support teams, using top-level technical expertise to resolve complex problems and deliver service improvements.Compare and work with our procurement department to purchase network hardware, such as routers, switches, firewalls, and VoIP platformsProvides optimization of configurations for customer-oriented services, proposes the most efficient network solutions that can provide scalable and redundant implementationFind Us on Social Media https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191894&xid=1109_74955
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