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Cisco Collaboration Engineer (Collab Engineer) L2
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General Details
Description
Our Client a Global tech firm is seeking a Cisco Collaboration Engineer (Collab Engineer) to join their team in Sandton on a permanent basis. They offer stability, growth, exposure, benefits, and a great working environment.
Note: These resources will be reporting into the management team in Bangalore and will be ringfenced working in the Eastern Time Zone
The Collaboration (Collab) Engineer (L2) is a Senior-level position in the Collab Engineers job family. The expertise required, should span across deployment and support for mainly Cisco Telephony and Contact Center
Job Responsibilities
Deployment
Engineer must have prior experience with deploying Cisco Webex Calling and Contact Center and be able to do deployments with some guidance from senior engineers
Support
The engineer should be proactive in identifying, investigating and resolving technical incidents and problems, and restoring service to clients as dictated by the applicable Service Level Agreement. Ensuring client infrastructure is not vulnerable to external attacks and ensuring version control for the voice infrastructure is N1/Cisco supported
Role Requirements
Responsible for IPT Voice and Analog Gateways, maintenance and troubleshooting, etc.
Updating of as-built documents of infrastructure and work instructions
Generation and activation of security certificates for the relevant Cisco products as per vendor best practice
Identification of risks prior, during and after implementation
On time Certification of relevant products supported.
Knowledge sharing with L1engineers on a regular basis.
Strong verbal and written communication.
Presentation skills
The ability to work overtime when required
The ability to work outside of South Africa for short periods when required
Own reliable transport
A Valid drivers license
The ability to work in a team or alone
Required Qualifications:
To qualify you must have work experience in complex organizations.
4+ years of relevant experience. CCNP Collaboration Certified. Voice desired.
Experience with Cisco Unified Communications Manager, Cisco Webex Calling, Cisco Unity Connection/ Unity in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in medium-scale systems
Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS, Cisco Unified
Experience with Border Element, media resources, SRST/SRSV.
Intermediary experience with Cisco Unified Contact Center Express and Cisco Webex Contact Center
Experience with traditional PBX and voicemail system integration to a UC environment.
Experience with CME/CUE.
Experience with Cisco Unified Presence, Cisco Jabber, Cisco Unified Personal Communicator, Microsoft S4B Communicator, etc.
Experience with IP routing/switching and QoS
Experience with virtualization, specifically VMware
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Id Subtitle 1059117500
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