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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
6d
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
6d
1
SavedSave
Job Summary:Apply sound engineering principles in the development and documentation of precision parts to be used in manufacturing and engineering, including 3D design of complex tooling. Mechanical/Technical Skills: Design/ re-engineer existing products to enhance their performance, improve reliability and cost effectiveness.Thoroughly and effectively trouble-shoot problems and implement solutions of a mechanical nature.Select components, materials, finishes and shop processes necessary to meet the design requirements.Work as part of a multi-disciplinary development team to develop world-class quality output.Qualification of the suppliers related to the mechanical function. Interpretation of requirements and address design parameters and engineering problems to ensure solutions are implemented accurately.Evaluate information to determine compliance with standards.Knowledge of metals and materials used in production Software and Software Skills:Autocad2D drawing and design3D drawing and designWork knowledge of Solid Works, Pro/Engineering or other similar computer aided drafting tools.Experience in mechanical vibration. Planning: Identify the requirements to complete the job.Assess and Analyse project timePrepare required material, parts and tools.Design EngineerProduct data managementCreate 3D parts and 2D part drawings to meet supplier and regulatory requirementsLiaise with overseas suppliers and customer on designsConduct concept and design reviewsSupport the day-to-day activities of customersProvide creative and technically feasible solutions for cost savings, service issues, and product improvements. Education and experience:N Dip; B Eng Degree or B Tech Degree in Mechanical EngineeringMechanical design engineering experienceVery Good 3D CAD experienceWilling to travel overseas for variable periods
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTIyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780843&xid=1108_179222
10h
1
SavedSave
Our client is looking for a Business Development Manager to sell software and digital solutions. The main KPIs for this role is to increase sales output and boost financial growth. This is an exciting opportunity to create action plans and sales strategies that will help us reach our growth initiatives including new customer acquisitions and client optimisation. The Business Development Manager will play a pivotal role in expanding current acquisition and sales channels as well as identifying and developing new channels and growth opportunities outside the current offering. They will be responsible for developing, generating, and growing their own client base. The position demands an entrepreneurial minded individual with high energy and strong motivation to sell. Additionally, they will be expected to maintain accurate and up-to-date pipelines and forecasts. With excellent sales and closing skills, our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help grow our client base. Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision. This role is a pure sales role, and the candidate must be able to handle pressure. RESPONSIBILITIES: Drive SALES every day! Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships. Build long term positive relationships with clients across a wide range of sectors. Coordinate with the team to develop mutually beneficial proposals & strategies in line with the business offering. Monitor project teams to ensure projects are executed as agreed. Manage multiple projects across multiple clients. Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets. Make and give presentations to prospective clients and internal executives. Conduct market research and analyse the companys current products and services to determine necessary adjustments for increased customer engagement. Able to utilise audience data/insight to demonstrate ROI. Spotting opportunities for cross selling and up-selling. Account admin including assisting finance and operations by documenting and updating budget, timelines, requirements etc. Achieve quarterly sales targets. Provide day-to-day support to allocated customers. Manage the client relationship. Activate new customers through strategic selling. Ensure customers are educated and informed of all new product offerings. Fulfil all role functionalities associated with operations and sales. Demonstrate a strong understanding of company products or services as well as business position and competition to keep business competitive.REQUIREMENTS: Five (5) years of proven sales experience in business or a related area. Selling and understanding software solutions is vital. Must have a good technical understanding to be able to devel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDM2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780148&xid=1109_184369
11h
Company based in Westmead, Durban looking
to employ a Production Planner.
Requirements:
·
Preferably with
Technical, Industrial / Factory and Engineering background
·
Proven customer
support experience and/or client service experience
·
Computer and
Admin Knowledge
·
Occasion overtime
when required
·
Handle complaints
and queries
·
Manage incoming
calls/emails
·
Quotations
·
Will work closely
with accounts department / Factory & Sales Reps
Starting Salary: R9000 Per Month
Preferable to start
immediately.
Kindly email cv to marketing@rubberengineeringsa.comNO PHONE CALLS PLEASE
9h
1
SavedSave
*Reference: DUR002432-SN-1*
Our client, an Italian luxury brand, currently seeks a Sales Manager to manage all staff and the administrative aspects of the dealership (showroom and workshop).
*Minimum Job Requirements:*
* Matric.
* Sales & Marketing Courses (advantageous).
* 3+ years’ relevant sales experience, ideally selling bikes/scooters and cars.
* Extremely service orientated/custom focused essential.
* Experience in prospecting new business.
* Understanding of brand management and Lifestyle promotion.
* Strong administration skills.
* Good MS Office computer skills.
* Own transport and drivers licence.
*Key Responsibilities:*
* Representation of the brands - strong brand presence.
* Building partnerships:
* Sales revenue increase;
* Customer feedback positive;
* Customer queries resolved;
* Strong customer relations skills.
* Driving sales:
* Achieve monthly sales targets;
* Increase customer base.
* Forecasts and reporting:
* Weekly, monthly, quarterly and annual reports submitted to Director as required.
*Competencies:*
* Energetic with a positive attitude.
* Passionate and ambitious.
* Ability to adapt easily.
* Fast learner.
* Business minded.
* Self-motivated and self-driven.
* Excellent communication and interpersonal skills.
* Selling and negotiating skills.
* Strong initiative.
* Ability to work independently and as part of a team.
* Ability to effectively manage and deal with staff.
* Planning and organising skills.
* Build relationships quickly with the ability to canvas new business.
R15 000.00 per month + commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNzc2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268913&xid=1555_71776
2y
1
SavedSave
KEY PERFORMANCE AREAS AND RESPONSIBILITIES Performance Outputs Key Performance Area Print company software programme recons each day to balance with the cashbook;Process daily cashbook onto the company system and check that everything balances;Process General Journal payments from company software programme to the company system;Process all Petty Cash purchases on Pastel and balance;Process Unders/Overs onto the company system for salaries;Process purchases (all invoices onto the system and balance ledger account);Process payment schedule an submit for electronic payment;Process customer invoices and follow up on payments;Process banks and reconcile;Input tax figures onto the system;Print and process monthly turnover from company software programme to the company system;VAT reconciliation for submission and payment; Maintain lost ticket spreadsheet, diarise for due payment date and process payment when due;Post monthly outstanding tickets onto the system;Balance suspense account and process weekly payment of company products;BEE procurement spreadsheet;Liaise with Branch Managers Invoicing monthly rent to clients;Monitor clients rent payments;Process and balance all intercompany transactions between on Pastel.Chase up missing invoices with suppliers;Follow up on queries;Keep filing up to date KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY) COMPETENCY LIBRARY Technical Competencies: Knowledge of PastelComputer literacyAchieving personal work goals and objectivesAdhering to principles and valuesDeciding and initiating actionAbility to maintain a high level of accuracy in preparing and entering information and attention to detail;Report WritingRecord keeping skills; Generic Competencies: Inter and Intrapersonal SkillsCommunication Skills written + verbalAnalytical + problem solving skillsAccuracy + Attention to detail Time Management SkillsCo-ordination SkillsTeam Working Skills Planning and organizing skillsProfessionalismHonesty + IntegrityInnovativePatience + empatheticValues PassionProactiveAccountability and OwnershipChangeTeamworkService Excellence
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1NjAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216827&xid=1109_85603
2y
1
SavedSave
POSITION: BASED IN Ballito north of Durban Qualifications: Matric/Diploma in Events Management or equivalent Minimum / Previous experience: Strong admin and organization skills with a minimum 3 years’ experience in Eventing.Jonas, golf and club experience an advantageExcellent project and time management skillsDrivers licence with own transport Personal skills and attributes: Hands on, individual contributor and collaborative team playerMust be able to work flexible hours when necessary and able to multitask under pressureAlways looking for exciting opportunities and new ideas to suggest to clients Key responsibilities: Ensure timeous, efficient and professional customer service in all events at the clubAdministrative management and coordination of all club events, member events, corporate events as well as various golfing eventsEnsure clear communication between the departments in the club regarding events
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1ODA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216890&xid=1109_85804
2y
1
SavedSave
Leading Services Provider is seeking passionate, self-starters to join a fast paced, greatly rewarding industry.
The preference will be given to the candidate who has previous experience in one or more of the following industries or positions,
* Field Sales
* Management
* Customer services
* Teaching/Training
* Marketing
* Promotions
Successful candidates will receive extensive Training and Development, ongoing support from our team of leaders, as well as Mentorship.
Candidates applying should consider the position as a long-term career opportunity offering you the opportunity to grow in a well-established company, hence hard work and learning will be ongoing required dedication.
Our Talent Acquisition Specialists work solely on attaining top class talent from South Africa and abroad. Our interviews are intense. Our assessments are rigorous. Our criteria, strict. But if you succeed, you’ll be working with one of the most dynamic and innovative companies in South Africa.
Drive sales
Grow a sales team
Teaching/training
Leadership
Customer Service
Menorship
Field Marketing
Sales
Direct Sales
Direct Marketing
Promotions
Promoter
Key Accounts Manager
Business Development
New Business
Leadership
Team Leader
Area Manager
Regional Manager
R15 000-R35 000
Field Marketing
Sales
Direct Sales
Direct Marketing
Promotions
Promoter
Key Accounts Manager
Business Development
New Business
Leadership
Team Leader
Area Manager
Regional Manager
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3NDI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193757&xid=1555_27428
2y
1
Candidate must have a minimum of 10+ years experience in roads supervision
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
* Experience in quality control progress, payment certification, site measurements, issuing of site correspondence, work scheduling, financial and progress reports, community liaison and dispute evaluation and resolution.
* Experience in the understanding and interpretation of SANS, COLTO and other relevant construction specifications
* Understanding of Construction Regulations and applicable legislation in respect of Health and Safety and Environmental requirements;
* Experience in customer relations;
* Strong communication skills in dealing with clients, contractors, local authorities and stakeholders (written and spoken);
* Excellent organizational skills, work scheduling and management of site staff;
* Must be based in eThekwini region.
* Suitable candidate must have a valid drivers license and own vehicle.
* Have a minimum of 10+ years experience in roads supervision
* Microsoft Office
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3Mzc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193731&xid=1555_27374
2y
1
SavedSave
Duties Handle coordination and planning freight movement of imports and exports cargoCost freight movement and prepare estimatesRecording and planning land, air and sea shipment routes in line with customer service level agreementsComplete accurate shipment bookings and quotations/purchase ordersHandling and resolving customer queries in a timely mannerArrange quotations for export/import customers and negotiate freight ratesProcess documentation for import shipments providing clear and accurate customs clearance instructionsProvide guidance on export requirements including documentation, customs controls , INCO terms and pricingPlan and contract carriers to meet transport requirements by issuing relevant booking confirmationsEnsure charges outlaid are correct and billedChecks for potential demurrage and storage chargesChecks and keeps credit notes to the barest minimumEnsures costing sheets are correctIssue specific status reports to the customer all the timeEnsure system is kept UpToDate and all documentation correctly uploaded Minimum Requirements Grade 12 with relevant Diploma or relevant shipping certification+ - 5 Years imports and exports including sea and air freight experienceKnowledge of shipshape will be an added advantageCustoms and INCO terms knowledge critical for success in this roleUnderstanding freight rates and surcharges from various shipping linesHighly organized and methodical approachAbility to work independently and without supervision will be an added advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NTc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193103&xid=1109_75579
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202373
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
6d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
6d
1
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*Reference: SAS000102-SM-1*
Specific responsibilities include supporting the development of the companys broker proposition, attracting, onboarding, activating and supporting independent brokers, and ultimately driving broker sales volumes.
We’re looking for passionate, tech-savvy broker consultants looking to challenge the status quo and make a positive impact on brokers and their customers. Specific responsibilities include supporting the development of our broker proposition, attracting, onboarding, activating and supporting independent brokers, and ultimately driving broker sales volumes.
*
What you’ll do*
* Develop, manage and maintain strong relationships with Financial Advisers, ensuring consistent growth in the network
* Leverage existing partnership/s and focus on stakeholder management to build relationships and deliver on key metrics
* Support and service intermediaries in their sales efforts by preparing quotes, statements of benefits and other relevant supporting information
* Assist in identifying new potential Financial Advisers and opportunities for business growth
* Provide technical training and ongoing product support to Financial Advisers
* Keep up to date with competitor products and service offerings
*Who you are*
* Entrepreneurial
* Strong sense of purpose – wanting to make a positive difference to brokers and their customers
* Self-motivated and determined
* Tech-savvy and comfortable engaging online and face to face
* Patient and persistent
* Organised and disciplined
* Mature and willing to work flexibly
* Minimum 5 years’ experience as a Broker Consultant or IFA in the long-term insurance industry
* Insurance qualification of at least RE1 or RE5
* A certificate in Financial Planning or a degree in a relevant field would be advantageous
R 20000 - 30000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY2Mzk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1258389&xid=1555_66398
2y
1
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Would you like to join an International Company as your next career move where you will be managing the Technical Sales Portfolio and growing the clientele within the KZN Region? REQUIREMENTS Matric plus relevant qualifications highly advantageousOwn vehicle and drivers licenseSolid and proven sales track recordExcellent communications skills, written, and face to faceAbility to close sales successfullySolution orientated and target drivenProficient with Microsoft Office Suite or related software as required to prepare reports and logsIndependent worker that takes personal responsibility of the full work portfolio DUTIES Set up meetings with clients existing and new businessUpselling and continually building solid relationships with existing clientsSourcing new business and growing client base and networkPromote the relevant products, and demonstrate clearly how the products in conjunction with the clients needsManaging quotations and forwarding proposals to clients timeouslyAnswers enquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related informationFollow up with clients ensuring solid after sales service is offeredUnderstand company product offeringsConsult within a portfolio of clients from various sectors involving textiles, flour mills, food and pharmaceutical manufacturers, chemical and mining companiesAttend industry functions, events and training when requiredMaintain a good understanding of the market: competitor offerings, general intelligence, identifying new opportunitiesMeeting and exceeding individual targets and the annual company team targetOpen communication with other relevant departmentsSalary: Negotiable dependent on experienceJoin us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyMzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191805&xid=1108_52356
2y
1
Our client is a supplier of surgical instruments and surgical consumables and disposables. We are looking for a *young rookie salesperson* who comes from a *medical related role such as Biokinetics, Physiotherapy, nursing* etc. The ideal candidate will be a strong communicator who has the ability to absorb pressure and promote our client’s range of products in a professional and ethical manner.
*RESPONSIBILITIES*
* Achieve business plan by implementing and changing strategies per customer as needed
* Maintain and grow current business by establishing excellent relationships with and support to customers
* Identify and develop new business
* Supply information needed for quotations as requested by customer
* Be available for theatre support, if needed, also after hours
* Establish and maintain relationships with clients including theatre staff, CSSD, pharmacy manager, stock controllers etc. Mandatory visits to all customers on regular basis
* Assist when and where required at organized exhibitions and meetings to promote our clients products through demonstrating the clinical features and benefits
* Conduct in service training and product demonstrations
* Provide competitive information such as tenders, pricing data etc
* Improve product knowledge and sales techniques.
* Manages consignment stock to minimize risk
* Submission of planners and reports as requested by Sales Manager
* Always protect the integrity of the team
*EDUCATION & EXPERIENCE:*
* Bachelor’s degree, medical discipline or equivalent Diploma with work experience preferred.
*ADDITIONAL EXPERIENCE*
* Years of successful sales experience in the medical device or related industry.
* Experience with OR products is preferred, particularly orthopedics.
* Experience with problem solving and relationship building with surgeons and hospitals.
* Must have experience in Theatre Based Selling preferably
* Medical Surgical Device Sales
* Established Relationships with Key Orthopeadic Surgeons
Medical aid, pension fund contributions, fuel card, cell and data allowance
*EDUCATION & EXPERIENCE:*
* Bachelor’s degree, medical discipline or equivalent Diploma with work experience preferred.
*ADDITIONAL EXPERIENCE*
* Years of successful sales experience in the medical device or related industry.
* Experience with OR products is preferred, particularly orthopedics.
* Experience with problem solving and relationship building with surgeons and hospitals.
* Must have experience in Theatre Based Selling preferably
* Medical Surgical Device Sales
* Established Relationships with Key Orthopeadic Surgeons
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYyNDg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1255637&xid=1555_62489
2y
1
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Applications are invited from suitably qualified persons for the position of Imports Clerk based in the Head
Office in Watford, Congella, Durban. This position reports into the Imports Manager. The successful
incumbent will be responsible for administrative functions in the Imports Department.
* Apply for import and export permit applications.
* Source and supply of import and export documentation.
* Submit and conduct Inspection bookings with OGA (Other Government Agencies)
* Conduct inspections on receiving and loading of products
* Arrange certification with the State Veterinarian and 3rd party inspection services
* Create export documentation such as invoice, packing list and export clearance.
* Responsible for clearing on ACS custom system.
* Clearing and data capturing on our internal Meat Matrix system
* Responsible for distribution, filing and archiving of import and export clearing documentation.
* Submit and follow -up on Telex arrangements with the carrier.
* Book slots on vessels for exports.
* Provide SARS with acquittal documents as and when required.
* Assist the logistics team with obtaining release from the carrier, when required
* Matric
* Suitable qualification would be advantageous
* 3 - 4 years of relevant experience, specifically on clearing and SARS documentation
* Must be proficient in MS Office computer packages.
* Excellent communication skills both written and verbal.
* Good attention to detail and excellent administrative skills.
* Team player
* Excellent time management skills with the ability to work under pressure and meet deadlines.
* A valid code 08 Drivers licence as travel for business purposes will be required.
* Matric
* Suitable qualification would be advantageous
* 3 - 4 years of relevant experience, specifically on clearing and SARS documentation
* Must be proficient in MS Office computer packages.
* Excellent communication skills both written and verbal.
* Good attention to detail and excellent administrative skills.
* Team player
* Excellent time management skills with the ability to work under pressure and meet deadlines.
* A valid code 08 Drivers licence as travel for business purposes will be required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY3NDQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1259936&xid=1555_67444
2y
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