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Are you an experienced sales professional with a passion for building strong client relationships? We’re seeking a Senior Sales Representative in Paarden Eiland to drive growth, exceed targets, and enhance customer satisfaction. If you thrive in a fast-paced environment and have a proven track record, read on!Responsibility:Responsibilities:
Prospecting and Lead Generation:
Identify and pursue new sales prospects.
Leverage networking, referrals, and market research to expand our client base.
Client Relationship Management:
Maintain excellent customer satisfaction levels.
Develop and nurture strong relationships with key accounts.
Sales Performance:
Meet and exceed sales targets.
Utilize face-to-face sales methods to engage clients effectively.
Needs Assessment and Product Promotion:
Visit clients and potential clients to evaluate their needs.
Promote our products and services based on client requirements.
Record Keeping and Market Awareness:
Maintain accurate client records.
Stay informed about industry trends, market fluctuations, and competitor activities.
Internal Lead Follow-Up:
Actively follow up on leads received internally.
Collaborate with other team members to convert leads into sales.
Industry Networking:
Forge relationships with architects, builders, interior designers, and other industry professionals.
Education:
National Senior Certificate (Grade 12)
Minimum of 5 years proven working experience in the Tap- and San Ware Industry (non-
negotiable)
Intermediate level of MS Office (Word, Excel, and PowerPoint)
Prior experience in a customer service- and sales-focused environment
Valid driver’s license and own reliable vehicle (as travel is required)
Basic salary + Commission + Travel Allowance on offer!
Skills:
Proficiency in English &Afrikaans
Presentable and of sober habits
Deadline-driven and self-motivated
Strong organizational and planning skills
Excellent presentation skills
Ability to work both independently and as part of a team.
If you’re ready to take your sales career to the next level, apply today with your most recent
resume & supporting documents.
Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.
Salary: R30 000 - R25 000 Neg
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Do you want the power to write your own paycheck and become financially free?
An exciting and lucrative opportunity awaits the individuals that have the natural ability to communicate effectively to prospective clients.
Join our CX team. A global company (this looks great on your CV, by the way) that puts its people first.
With monthly incentives, a positive work culture and unlimited commission to be made, Ignition Group is the company that has it all.
Ignition Group offers a complete package that includes:
- Competitive basic salary
- Lucrative commissions
- Access to medical aid
- NO LONG HOURS, NO WEEKENDS.
Awesome benefits such as:
- Free airtime
- Free banking
- Access to retailer discounts
- And so much more!
All you need is:
- 6 months Customer Sales experience (including face-to-face sales in either promotional or retail environments)
- Excellent communication skills
- Computer literacy
That’s it! If you meet these requirements, apply via this link - https://bit.ly/3KNGoMQ (you will have to copy and paste this into your web browser) or send us a message.Job Reference #: CapetownSales
2d
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Position Overview:
The Store Manager’s role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a focus on improving and maintaining outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for leading and inspiring a team. In addition, you will also maintain operational procedures for a smooth and consistent day to day running of the store.
● Lead and motivate the store team to achieve store sales targets and KPI’s.
● Manage store assist staff and drive a culture of providing excellent customer service in a welcoming environment.
● Ensure the POS system is operated correctly.
● Ensure the highest level of product knowledge is attained and demonstrated in the store team.
● Ensure that all products are presented/displayed to their best advantage.
● Receiving, unpacking and arranging new shipments from suppliers and vendors
● Actively promote the company and the store in the local shopping centre.
● Flexibility to work evenings and weekends.
We Offer:
● A competitive basic salary with commission based on deliverables.
● A supportive and engaging work environment.
● Opportunities for growth and advancement within the company.
● Comprehensive training to equip you with the skills needed to succeed.
● 6 months contract: with the potential to extend based on performance.
Requirements:
● Sound knowledge of retail & store management
● Excellent customer service
● Cash & stock management.
● Attention to detail and accuracy.
Location:
● Cape Town CBD (Cape Town station)
Application:
● Please send your CV to careers@thehouseofscentsation.co.za.
● Closing date is the 7th June 2024.
● Consider your application unsuccessful if you have not received correspondence within 3 weeks.
3d
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Mr light is seeking motivated sellers to join our Sales Team
300 Sales reps are needed national wide -- 3 sales reps each region (within a radius of 200 kilometers).
This role will be responsible for driving sales and expanding our client base, establishing strong client relationships,
and promoting the Mr light products and brand within the market.
Requirements:
1. Hungry for success and try all means to strive for it
2. Passioate in sales and lighting industry
3. Be an entrepreneurial mindset and are always trying to solve problems around you
4. A reliable vehicle and valid driver lience are the must.
5. Minimum 3 years’ solid experience in B2B sales, preferably in the Lighting industry
6. Must have an understanding of the lighting / LED sector with relevant experience in a specification based sales role •
7. Related Bachelor's degree preferred.
8. Proven track record of driving sales growth and meeting or exceeding targets.
9. Strong understanding of the industry and its key players.
10. Excellent communication, negotiation, and interpersonal skills.
11. Ability to work independently and as part of a team.
12. Strong analytical and problem-solving abilities.
Responsibilities:
1. Visit and promote Mr light products to all the lighting wholesalers , retailers, installer and other related buy and sellers
2. Finding ways to make our clients businesses work better, enhancing the customer experience with clear communication and innovative solutions
3. Understanding client needs and problems and providing solutions to help them out.
4. Increase sales and brand awareness in lighting B2B market and promote Mr Light brand and reputation as a key lighting supplier •
5. Ensure the achievement of sales budgets and future sales pipeline and actively drive action plans to address sales performance issues within the region
6. Build and maintain strong, long-lasting client relationships through regular check-ins, ensuring their needs are consistently met and exceeded.
7. Present our products and services in a clear and compelling manner to potential clients, demonstrating how our products can expand their business and increase their sales
8. Work closely with other departments, including marketing, operations, and customer service, to ensure a seamless client experience and to develop new service offerings.
9. Prepare and present weekly and monthly sales reports, forecasts, and any other relevant market insights to senior management.
If you are ambitious, entrepreneurial minded, hungry for success and looking for an exciting role in a lively and passionate environment, Please send your CV to mrlight.alwaysright@gmail.com
Please note this role only for the talents who are qualified the above requirements, not for people muddling along.
3d
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Job Title: Telesales RepresentativeLocation: Cape TownJob Type: Contract About Us:A leading provider in the Energy & Gas procurement industry, servicing Uk and Ireland. We are dedicated to helping our customers achieve their goals through innovative solutions and excellent customer service.Job Description:As a Telesales Representative, you will be responsible for contacting potential customers over the phone to promote and sell our products/services. You will be expected to build relationships with customers, understand their needs, and provide solutions that meet their requirements. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to succeed.Responsibilities:- Contact potential customers via phone to promote and sell products/services- Build and maintain relationships with customers- Understand customer needs and provide solutions- Meet sales targets and goals- Keep accurate records of sales activitiesRequirements:-A well spoken person speaks in a polite correct way and with an accent which is considered socially acceptable.- Previous experience in telesales or a similar role- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Strong negotiation and closing skills- Goal-oriented and self-motivatedBenefits:- Competitive Basic salary (R15000-R18000 Based on experience)- Commission structure- Training and development opportunities- Friendly and supportive work environmentIf you are passionate about sales and enjoy interacting with customers, we would love to hear from you. Apply now to join our dynamic team and take your career to the next level! Forward your Curriculum Vitae to selwyn_e@icloud.com
3d
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If your response does NOT include a summary of how you plan to market and sell Pibella, we will not reply. Also read the following CAREFULLY!Note: 1. We are NOT giving away free samples. Samples can be bought from our online store below. 2. There is NO basic salary, you will earn R40 - R60 per unit sold (volume-based, see below).3. You must buy 1 (one) to test, and then at least 5 (five) to qualify for the reduced price.4. This is NOT a FULL-TIME position, it suits students wanting to earn an extra income while mingling with friends and classmates.5. Please do not send CVs.DO NOT respond if you want a free sample, a fixed basic salary, a full time job or if you have no intention to promote this product.______________________________________________________________________Market our Swiss-made Pibella Travel female urination system to friends, family and fellow students. With Pibella women can urinate while standing, sitting or lying down, without wetting themselves, their shoes or the bed. 'Need to go' late at night while camping, hiking or even while stuck in traffic... no problem with Pibella! Dirty public toilets... now no longer an issue!Unlike competing funnel-shaped products, Pibella covers the tiny urethral orifice when you 'need to go', this keeps you 100% dry and there's no chance of Pibella overflowing, no matter how full your bladder.Buy at a discount and sell to your friends and fellow students at the Retail price:Sell 5 - 24 Pibella Travel at R345, and earn R60 per unit;Sell 25 - 74 Pibella Travel at R345, and earn R70 per unit;Sell more than 75 Pibella Travel at R345, and earn R80 per unit.Pibella Travel - loved by women since 2005 - now taking South Africa by storm. Teenagers and grandmothers alike are asking themselves why Pibella hasn't been available before.Interested in selling Pibella?Contact sales@pibella.co.za and tell us a little about yourself. Or visit our online store at www.pibella.co.za, or check out Pibella South Africa on Facebook and Twitter.
2mo
Ads in other locations
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
2d
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Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Russian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the posit...Job Reference #: 202361
2d
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Surgo is recruiting for an experienced Mandarin Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Mandarin and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Mandarin and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202354
2d
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Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202351
2d
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Surgo is recruiting for an experienced Cantonese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Cantonese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202359
2d
SavedSave
Frontline Cashier – Century City Cape Town. A
meticulous and attentive individual with an approachable personality is
required to join our client’s Retail Outlet in the Northern Suburbs (Canal
Walk).
Our client has an excellent selection of quality imported
and locally manufactured outdoor furniture and accessories and requires a
highly professional person who can offer their friendly and helpful service to
their customers. Only those candidates who meet with all the below
minimum requirements will be considered for an interview.
Minimum requirements:
·
Matric or
equivalent qualification
·
Well
presented, professional and approachable in overall manner
·
Excellent
communication skills (English and Afrikaans)
·
Computer
literate (previous experience on POS system will be beneficial)
·
Creative
and pay great attention to detail
·
Driven and
proactive
·
Able to
interact on all levels
·
Able to
work on a shift roster basis covering business hours which are 09h00 – 18h00, 7
days per week. (Specific shifts and days off will be explained during interview
stage)
·
Must
have reliable transport arrangements
Key Performance Areas:
Manage accuracy of float and
end of day cash-upGreet customers and answering
telephonesGeneral admin dutiesOccasional light housekeepingDrive internal sales through
excellent client relationshipsMaintain knowledge of current
sales and promotions, policies regarding payment and exchanges, and
security practicesCompute sales prices, total
purchases and receive and process cash or credit paymentWatch for and recognize
security risks and thefts, and know how to prevent or handle these
situationsAnswer questions regarding the
store and its merchandiseExchange merchandise for
customers and accept returns
In Return Our Client Offers
·
R7
000 Cost to Company salary per month
·
Permanent
Employment opportunity
·
Supportive
Management & Professional work environment
1d
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Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202363
2d
1
Surgo is recruiting for an experienced Japanese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Japanese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Japanese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202352
2d
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Basic Function
This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures The performance parameters include the following:
Meeting set targets on a monthly basisOffer to Joining Ratio of the Offers madeQuality of candidates hired and on-boardedNumber of defects against number of Offers made100% adherence to compliance requests and policyDeliver on intakes within timelines and at high quality levels
Primary Internal Interactions
Team for the purpose of coordinationAssistant Manager for escalations, unresolved issues, appraisals and reviewsManager for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performance
Timeous feedback to vendors around candidate success and offer opportunities Giving Advertisements
Preparing promotion material
Excellent communication with external candidates around feedback
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Minimum MatricQualification (or working towards) in related field will be preferred
Work Experience Requirements
Minimum 12 months of work experienceVolume Recruitment Experience in a BPO/agency environment will be preferredhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4NjA0OTQxP3NvdXJjZT1ndW10cmVl&jid=377548&xid=2578604941
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Role Summary
The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.
Key Areas of Responsibility Strategy
Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales LeadershipProvide day to day leadership to the sales teamDevelop KPIs per sales member and manage accordingly.Development of monthly and annual sales targets and per sales memberInitiating and critiquing sales process to drive improvements/innovationProduct mix optimization in line with agreed product strategiesOverall responsibility for the team’s sales performance against targets.Develop remuneration models that are aligned to driving sales performance and motivating sales staff.Ensuring adoption of sales best practices as developed by the organization, to achieve:Continuous improvement of sales conversion ratesThrough product mix optimization, drive gross profit margins per bookingTogether with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of SalesIdentify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly.Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE
Qualifications
Degree or Diploma is advantageous
Knowledge of
Africa and Indian Ocean Islands tourism and travel sales analytics and business actionsOnline salesCRM or customer experience knowledgeCustomer service Strategy developmentCoaching and mentoringBusiness and financial AcumenCustomer, competitor, and industry analysisMarket knowledge/ competitive intelligence
Experience
Minimum of 7+ Years sales management experienceProven sales management track recordRetail (B2C) sales experienceLuxury / high net worth segment experienceConsultative or advice-based sales experience
Skills & Competencies
Proven experience in B2C sales and managing relationships with key clients Solid kno...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTMwMzk4MTQ/c291cmNlPWd1bXRyZWU=&jid=1316486&xid=613039814
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Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi...
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We are seeking an experienced Information Technology leader with Operations and Delivery experience to drive the implementation and support of our operating requirements ensuring alignment to service monitoring, availability and health. Aligned with the 24x7 operating environment, this role will also broker the implementation and management support of a new Operating Model across the Command Centre space. Success for this position is measured in the delivery of the IT Operations capability in the eyes of our customers and internal stakeholders, developing strong product, process and technical acumen within the team and driving iterative improvement.Responsibilities Include
Drive integration activities across the Command Centre and support the next generation Command Centre Operation ModelWork across functional teams, design, implement and maintain critical procedures utilised by Service Delivery, Major Incident and IT Operations functionsResponsibility for communication during incidents, driving escalations, investigation and resolution of incidents, ensuring outage updates are timely, accurate and of high qualityProvide recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stabilityContinuous development & daily management of service quality, focused on increasing customer satisfaction via reduced meantime to restore service, increased data quality and comprehensive notificationUtilise continuous improvement methodologies (e.g. ability to quantify impact, increase productivity, shorten feedback loop etc.) to improve service deliveryMaintain communications and coordination between internal and external service providers to maintain situational awareness at all timesFoster relationships with all customers, internal teams and end users becoming a champion of user satisfaction.Drive regular meetings with Business Units and Support Units on IT incidents and IT problems.Drive changes across department to improve on application and infrastructure availability and service targetsWork with the Management Team to promote the up-skilling of talent, radically increasing Command Centre value and drive a positive culture aligned to our valuesDay to day management of the Command Centre teams, including but not limited to staff development and training, setting and reviewing of KPA’s and KPI’s, conducting periodic performance reviews, preparation and maintenance of shift rosters, maintaining a capable and competent team whilst ensuring positive morale and an enjoyable yet challenging work space for the team
Behavioural Attributes
Provide amazing experiences to both internal and external customers by seeing the big picture, understanding their ...
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TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin...
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At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
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