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Results for technical support in "technical support" in Jobs in Cape Town in Cape Town
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Responsibilities:Assist in maintaining and reviewing the FSSC 22000 Food Safety Management SystemSupport end-to-end food safety and quality management across the production lifecycleAssist with customer requirements, product specifications, and documentation controlSupport factory trials in line with customer and best-practice standardsParticipate in raw material management, including sensory evaluationsAssist with investigation of customer complaints and rejections using root cause analysisSupport audits and regulatory inspections alongside the Technical ManagerAssist in maintaining supplier quality assurance systemsSupport training and development initiatives within the factoryEnsure all manufactured products have the required technical documentation in placeRequirements:BTech or BSc in Food Technology or Food ScienceISO 22000 Internal Auditor certification (Lead Auditor advantageous)Training in HACCP, PRPs, and Food Safety systems23 years experience in a similar technical or food safety role (advantageous)Good understanding of microbiology and food manufacturing processesExperience in the meat industry would be advantageousStrong attention to detail and documentation control skillsGood communication, teamwork, and time management abilitiesTraining in OHS and firefighting would be advantageousThis role plays a key part in maintaining food safety systems, supporting audits, managing documentation, and ensuring compliance with statutory, customer, and certification requirements.
https://www.jobplacements.com/Jobs/T/Technical-Assistant-1250400-Job-Search-01-12-2026-04-27-49-AM.asp?sid=gumtree
6h
Job Placements
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Key Responsibilities:Assist in maintaining and reviewing the FSSC 22000 Food Safety Management SystemSupport end-to-end food safety and quality management across the production lifecycleAssist with customer requirements, product specifications, and documentation controlSupport factory trials in line with customer and best-practice standardsParticipate in raw material management, including sensory evaluationsAssist with investigation of customer complaints and rejections using root cause analysisSupport audits and regulatory inspections alongside the Technical ManagerAssist in maintaining supplier quality assurance systemsSupport training and development initiatives within the factoryEnsure all manufactured products have the required technical documentation in placeKey Requirements:BTech or BSc in Food Technology or Food ScienceISO 22000 Internal Auditor certification (Lead Auditor advantageous)Training in HACCP, PRPs, and Food Safety systems23 years experience in a similar technical or food safety role (advantageous)Good understanding of microbiology and food manufacturing processesExperience in the meat industry would be advantageousStrong attention to detail and documentation control skillsGood communication, teamwork, and time management abilitiesTraining in OHS and firefighting would be advantageous
https://www.jobplacements.com/Jobs/T/Technical-Assistant-1249498-Job-Search-01-08-2026-04-27-01-AM.asp?sid=gumtree
4d
Job Placements
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Key Responsibilities:Assist in maintaining and reviewing the FSSC 22000 Food Safety Management SystemSupport end-to-end food safety and quality management across the production lifecycleAssist with customer requirements, product specifications, and documentation controlSupport factory trials in line with customer and best-practice standardsParticipate in raw material management, including sensory evaluationsAssist with investigation of customer complaints and rejections using root cause analysisSupport audits and regulatory inspections alongside the Technical ManagerAssist in maintaining supplier quality assurance systemsSupport training and development initiatives within the factoryEnsure all manufactured products have the required technical documentation in placeKey Requirements:BTech or BSc in Food Technology or Food ScienceISO 22000 Internal Auditor certification (Lead Auditor advantageous)Training in HACCP, PRPs, and Food Safety systems23 years experience in a similar technical or food safety role (advantageous)Good understanding of microbiology and food manufacturing processesExperience in the meat industry would be advantageousStrong attention to detail and documentation control skillsGood communication, teamwork, and time management abilitiesTraining in OHS and firefighting would be advantageous
https://www.jobplacements.com/Jobs/T/Technical-Assistant-1249653-Job-Search-01-08-2026-22-26-44-PM.asp?sid=gumtree
3d
Job Placements
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Salary: R30,000 R50,000 per month (depending on experience)Experience Required: 36 yearsWorking Hours: UK working hoursContract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)Location: Remote (Cape Town-based)Role OverviewWere hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.Key ResponsibilitiesProvide remote IT support to clients across a global environmentResolve day-to-day technical issues and handle escalations when requiredSet up and configure IT services and solutionsMonitor network and service performance, ensuring uptime and stabilityManage customer environments using centralised management toolsSupport connectivity, telecoms, and WiFi troubleshooting/configurationDeliver a consistently high level of customer service and engagementProvide clear updates, technical recommendations, and progress reportingMaintain accurate ticket notes, time entries, and documentationSupport internal systems and assist with wider technical tasks as needed.Essential Technical SkillsStrong experience with Windows environments, including:Windows 10/11 supportActive Directory & Group PolicyMicrosoft TeamsMicrosoft 365 configuration, administration, and migration experienceDesktop support across Windows and MacOSExperience deploying critical/security updates during scheduled maintenance windows using centralised automated toolsExperience managing centralised anti-malware platformsStrong networking fundamentals, including wireless networking.Desirable / Advantageous SkillsFirewall and WAN security exposureCloud support exposure (Azure / AWS)Web security filtering toolsEmail security/content filtering tools (e.g., Mimecast)Experience with RMM toolsIndustry certifications such as Microsoft / Cisco CCNA (or similar)Required Soft Skills & AttributesStrong troubleshooting and fault-finding abilityExcellent spoken and written English (must be grammatically strong)https://www.jobplacements.com/Jobs/I/IT-Support-Engineer-1248881-Job-Search-1-7-2026-3-12-58-AM.asp?sid=gumtree
5d
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-01-06-2026-10-01-10-AM.asp?sid=gumtree
5d
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