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Results for technical support in "technical support" in Jobs in Cape Town in Cape Town
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A leading organisation is seeking a Technical Support Agent to join their Technical Support Department. The ideal candidate will have previous technical contact centre experience and the ability to troubleshoot technical issues efficiently while delivering excellent customer service. This role requires a proactive, adaptable, and results-oriented individual.? Key ResponsibilitiesManage customer faults and queries effectively via the CRM system to minimise downtime.Apply technical knowledge when troubleshooting system faults and customer queries.Utilise the National Central Electronic Monitoring System (NCEMS) to perform tasks and resolve technical issues.Maintain high levels of customer service by adhering to contact centre SLA’s and KPIs.Ensure timely player dispute resolution in line with procedures.Comply with internal and external policies, procedures, and regulations from all relevant authorities.? Qualifications & ExperienceGrade 12 (Matric) certificate required.Previous technical troubleshooting experience.Call or contact centre experience essential.English proficiency; additional languages advantageous.?? Skills & CompetenciesResults-focused with strong planning and organisational abilities.Ability to multi-task using multiple systems and contact centre applications simultaneously.Adaptable, proactive, innovative, and able to work under pressure.Strong verbal and written communication skills (English).https://www.jobplacements.com/Jobs/T/TECHNICAL-SUPPORT-AGENT-1239647-Job-Search-11-15-2025-02-00-15-AM.asp?sid=gumtree
3h
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Associate Technical ConsultantJoin a growing automation specialist supporting digital transformation across EMEA.Remote | R20 000 - R30 000 per monthAbout Our ClientA specialist provider of intelligent document transformation and smart automation solutions, partnering with leading technology vendors to streamline workflows, improve data quality, and drive efficiency. With continued growth across the EMEA region, the team offers a collaborative, expert-driven environment where innovation is valued.The Role: Associate Technical ConsultantThis role supports the delivery and optimisation of document and process automation solutions across enterprise customers. Working closely with senior consultants and project managers, youll play a key part in implementation, configuration, and ongoing technical support. Its a hands-on role, ideal for someone looking to grow into senior consultancy or architecture.Key ResponsibilitiesMinimum 3 years experience implementing and supporting enterprise software solutionsAssist with implementation and configuration of document and process automation platformsProvide post-implementation support and continuous solution improvementTroubleshoot and resolve technical issues, escalating when necessaryCollaborate on solution design, integration requirements, and project documentationParticipate in client workshops, training, and knowledge transferContribute to delivery methodology and best practicesSupport pre-sales activities with demos or technical input when requiredAbout You3+ years experience with enterprise software delivery (automation, workflow, or ECM environments preferred)Certified in one or more of the following:Tungsten (Kofax) TotalAgilityTungsten (Kofax) CaptureTungsten (Kofax) TransformationTungsten (Kofax) Communications ManagerDocuWareStrong troubleshooting and analytical skillsExcellent communication and customer relationship-building skillsAble to manage multiple priorities in a dynamic project environmentMultilingual capabilities (Dutch, English, German) advantageousFamiliarity with APIs, system integration, or cloud/hybrid environments is a plusWillingness to travel for occasional onsite customer engagements
https://www.jobplacements.com/Jobs/A/Associate-Technical-Consultant-1245167-Job-Search-12-8-2025-4-45-40-AM.asp?sid=gumtree
13h
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Location: Cape Town (Century City), On-SiteSalary: R 300,000 – R 420,000 Annual CTCBenefits: Medical Aid ContributionHours: Shift work required to cover a 24/7 support operationThe Role: Key Responsibilities & Daily DutiesAs a Remote Support Technician, you will be the first point of contact for our clients industrial customers, providing critical technical support for their deployed robotic and automation systems.Your key responsibilities will include:Providing 1st and 2nd level support to remote mining and construction site customers via telephone, email, and chat.Remote Monitoring & Maintenance: Proactively monitoring and performing routine maintenance on remote network infrastructure and servers.Troubleshooting: Diagnosing and resolving technical issues related to network connectivity, system performance, and software functionality.Incident Management: Logging all support interactions, creating detailed reports, and managing incidents through to resolution.Escalation Management: Accurately escalating complex technical issues to the 3rd level support engineering team or to relevant OEM partners.Customer Communication: Providing clear, timely, and professional communication to industrial users, keeping them informed throughout the support process.Skills & QualificationsEssential: An IT or Network certification (e.g., A+, N+, CCNA) and/or a relevant Degree or Diploma.Essential: 2+ years of experience in a technical support or helpdesk environment.Essential: A strong foundational understanding of networking principles and server support.Essential: Excellent problem-solving and diagnostic skills with a calm, customer-focused approach.Essential: Outstanding verbal and written communication skills.Highly Advantageous: Any exposure to industrial environments, robotics, automation, or shift work is a significant plus.Must be willing and able to work shifts, including nights, weekends, and public holidays, to support a 24/7 operation.Why Join Our Client?Launch Your Tech Career: Gain invaluable experience supporting complex, cutting-edge technology in a high-impact industry.Develop Specialized Skills: Move beyond standard IT support and develop expertise in robotics, industrial automation, and remote network management.Structured Growth Path: Clear progression routes to advanced technical support (L3), network engineering, or other tec
https://www.jobplacements.com/Jobs/R/Remote-Support-Technician-247-Shift-Work-1238999-Job-Search-11-13-2025-02-00-16-AM.asp?sid=gumtree
3h
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
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