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Results for software solutions in "software solutions", Full-Time in Jobs in Cape Town in Cape Town
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Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team.
https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree
7mo
Job Placements
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ABOUT THE ROLE: K2 Recruit is representing a dynamic, values-driven, growth-focused organisation within the retail space that is seeking an experienced Applications Manager to lead and manage its core business applications landscape.The Applications Manager will be responsible for the stability, scalability, performance, and strategic alignment of all key business applications. This role plays a critical part in delivering customer-centric, innovative software solutions that drive operational efficiency, digital transformation, and measurable business value across the organisation.The successful candidate will oversee the architecture, development, enhancement, rollout, and ongoing maintenance of core applications, while ensuring seamless integrations across systems and platforms. Working closely with business stakeholders, the Applications Manager will translate business requirements into scalable, user-focused technology solutions and manage the end-to-end delivery of application initiatives using Agile and Scrum methodologies.This role also contributes at a governance level, supporting technology strategy, prioritisation, and continuous improvement across the applications portfolio.KEY ATTRIBUTES & COMPETENCIES· Innovation & Exploration: Conceptualises ideas, applies creative thinking, and explores opportunities to deliver meaningful technology solutions.· Stakeholder Focus: Engages openly with stakeholders, collaborates across functions, and balances business needs with technical delivery.· Insight & Problem Solving: Analyses complex information, identifies key issues, and delivers well-considered, logical solutions.· Relationship Building: Builds strong, trusted relationships and creates an environment of openness and collaboration.· Delivery & Productivity: Maintains focus on output, applies structured planning, and drives initiatives to successful completion.· Team Leadership: Encourages teamwork, collaboration, and shared ownership of outcomes.· Composure & Resilience: Maintains calm and effectiveness under pressure while sustaining energy and momentum.· Analytical Thinking: Applies rigorous analysis, attention to detail, and ethical standards when working with data and systems.KEY RESPONSIBILITIES· Own and oversee core business application roadmaps, performance, integrity, and system availability· Ensure optimal application performance and reduce recurring application-related incidents and ticket volumes· Drive business value through innovation, automation, and digital transformation initiatives· Manage the end-to-end delivery of application projects using Agile and Scrum methodologies· Collaborate with Infrastructure and Cloud teams to enable unified and automated change management frameworks· Lead, mentor, and coach direct reports to achieve operationa
https://www.jobplacements.com/Jobs/A/Applications-Manager-1251267-Job-Search-01-14-2026-02-00-48-AM.asp?sid=gumtree
19d
Job Placements
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The Category & Shopper Marketing Team aims to be a trusted expert group central to driving both short-term and long-term category growth in confectionery by providing strategic solutions rooted in a deep understanding of consumer and shopper needs. The team assists Revenue Growth Management (RGM) initiatives, including strategic pricing and promotional analysis, to maximize revenue, profitability, and market share. By leveraging data-driven insights and advanced analytical tools like MS Excel, Power BI, and Circana/Nielsen, the team optimizes category strategies and collaborates cross-functionally with Sales, Marketing, and Finance to ensure alignment with business goals. With a results-oriented approach, the team drives innovation, influences key stakeholders, and ensures sustainable growth through effective pricing, promotion, and category management strategies.Responsibility:Key Responsibilities
• Shopper & Category Insights Leadership
Lead initiatives from development to completion, aligning with category vision and driving shopper conversion.
o Lead Category Vision & Drivers to influence retail partners.
o Develop category & shopper insights for GPD planning and segment challenges.
o Lead workshops to align Marketing, Customer Marketing, and Sales teams on seasonal plans.
• Cross-Functional Projects
Elevate retail influence by leveraging research and insights.
o Manage research and insights for category development.
o Collaborate on in-store activation initiatives with customer marketing.
• Annual Planning Contribution
Provide shopper insights for new product strategies and long-term planning.
o Support Marketing with strategies for new products and brand initiatives.
o Ensure strategies are integrated into long-term category and brand plans.
o Develop category & shopper insights for SPD planning and segment challenges.
• Pricing Strategy
Execute pricing strategies to optimize revenue, profitability, and market share.
o Conduct regular reviews of price elasticity, competitive pricing, and customer segmentation.
o Collaborate on OBPPC and continuously refine pricing strategies through innovation.
• Promotion Effectiveness
Optimize promotional strategies and ensure alignment with cross-functional teams.
o Develop optimal promotion strategies for key customers/channels.
o Align with sales, marketing, and finance on promotion KPIs.
o Conduct post-promotion analysis and refine plans using a test-and-learn approach.
• Gross to Net Spend Analysis
Guide RGM analysts in tracking trade promotion policies and evaluating event ROI.
o Provide guidance on trade spend evaluations and help project sales trade spend liability at key milestones.
• Merchandising Strategy
Optimize shelving initiatives through planograms, guidelines, and training.
o Oversee space management, product image libraries, and Circana data updates.
• Collaboration
Work closely with field sales, marketing, and finance to ensure cohesive strategy execution.
• Team Leadership
Foster cross-functional collaboration and data system training to drive category growth.
o Build effective relationships with Sales and Marketing teams.
o Lead team alignment to business objectives and streamline processes.
Requirements
• Proven expertise in Category Management and shopper/consumer/market insights.
• Strong financial acumen and data interpretation skills.
• Revenue Growth Management (RGM) experience within the CPG industry (advantageous).
• Deep understanding of competitor dynamics, brand strategies, and category growth drivers.
• Demonstrated leadership with a results-driven approach.
• Effective communicator with the ability to influence at all levels, internally and externally.
• Ability to inspire change and create a new vision within the sales organization.
• Lead complex quantitative analyses to drive decision-making.
• Ability to develop customized category plans and evaluate them in-store.
• Strong time management and organizational skills to manage competing priorities.
• Proven ability to work across departments and collaborate effectively.
• Self-starter with high initiative, able to drive projects independently under pressure.
Qualifications/experience
• BComm Degree or suitable tertiary qualification
• Previous experience in a customer-facing Category Management role, FMCG environment (minimum 5 years)
• Prerequisites include advanced skills & working knowledge of external market data software and space planning software (DotActiv)
• Advanced proficiency in MS Excel, Power BI, Circana, and Nielsen
Email cv to marlene@servicesolutions.co.za
Consultant Name: Marlene Smith
21h
Service Solutions
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ENVIRONMENT:A leading Cloud Solutions company is on the hunt for a dynamic CCaaS Executive to Develop and maintain a deep understanding of the group’s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape. DUTIES:Revenue acquisition and retention: Develop and maintain a deep understanding of the group’s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape.Understand the regional market to ensure strategic and tactical insight into the competitive and opportunity landscape.Develop and execute a revenue strategy for the CCaaS portfolio in collaboration with the CCaaS Specialist Team and National Head of Sales.Develop tactical revenue plans with the regional team and drive the implementation and achievement of these plans through to the accomplishment of individual and regional targets.Contribute to the UCaaS revenue strategy and executionLeadership of the national CCaaS Specialisation and Regional Revenue Team to retain and grow revenue and achieve targets as agreed upon from time to time.Supporting the successful resolution of escalated matters relating to revenue acquisition and retention.Ensuring the achievement of CCaaS and Western Cape regional revenue targets.Ensure reporting in the area of responsibility is timely, accurate and provides the required insights.Reviewing and facilitating the approval of commission reports prior to payment.Managing the revenue retention responsibility between the Business Development team and Customer Experience teams. Leadership & Development: Participating as a member of the National Revenue Leadership Team and the Regional Leadership Team to ensure the company’s objectives are furthered.Developing and maintaining key relationships with: ? Customers and potential new customers to support the acquisition and retention of businessCross-functional relationships, ensuring efficient and effective interdepartmental relationships and delivery.Lead by example with confidence, passion and determination.Inspire, lead and manage the team (Regional & CCaaS Specialist Team): ? Participate in departmental planning and execution.Responsible for the day-to-day management of the revenue team ensuring service levels are met, e.g.: Recruitment, orientation and allocation of resources, Managing of performance levels including disciplinary and remedial management if required, Administration (contracts, leave, expense claims etc.)Career management of the team including Formal performance reviews, Personal training and development plans, Career REQUIREMENTS:Re
https://www.jobplacements.com/Jobs/C/Contact-Centre-Executive-1254587-Job-Search-01-22-2026-02-00-19-AM.asp?sid=gumtree
11d
Job Placements
1
1st Line Service Desk EngineerBe the first line of support in a fast-paced MSP environment, solving real client problems dailyCape Town (Gardens) | R25,000 R30,000 per monthAbout Our ClientA well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service, they focus on proactive solutions and long-term relationships. Based in Gardens, Cape Town, the team values initiative, quality, and accountability.The Role: 1st Line Service Desk EngineerThis role is the frontline of IT support, responsible for handling incoming support tickets via phone and email, and resolving or escalating technical issues as needed. Youll deliver high-quality remote troubleshooting, user account management, and technical assistance for both software and hardware environments. A key part of the job is owning tickets from start to finish and ensuring all clients receive excellent service.Key Responsibilities1+ years experience in a 1st line support role, preferably within an MSP environmentAct as the first point of contact for all IT incidents and service requests via phone and emailTroubleshoot remotely using Datto RMM, TeamViewer, or AnyDeskSupport Windows 10/11, Microsoft 365 (including Teams, OneDrive, SharePoint), and basic hardware issuesHandle user account management, including password resets, MFA setup, and permissionsMaintain and update internal IT documentationEscalate complex issues to 2nd or 3rd line engineers with clear handover notesAbout YouAt least 1 year of experience in a 1st line support roleStrong knowledge of Microsoft 365, Windows OS, and basic networking (TCP/IP, DNS, DHCP, VPN)Excellent communication and customer service skillsAble to multitask and manage priorities in a fast-paced environmentFamiliar with antivirus and backup tools (e.g. Acronis, Windows Server Backup)Exposure to tools like Cisco Meraki, Ubiquiti, or Datto RMM is a plusExperience with Autotask or Kaseya ticketing systems is beneficialIT certifications (CompTIA A+, Microsoft Fundamentals) are an advantageNote: Working hours may vary, including early or late shifts depending on the weekly rota.
https://www.jobplacements.com/Jobs/A/1st-Line-Service-Desk-Engineer-1251228-Job-Search-1-14-2026-3-58-18-AM.asp?sid=gumtree
19d
Job Placements
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