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Results for customer relations manager in "customer relations manager" in Jobs in Cape Town in Cape Town
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Direct reports: 6-20 pax Concierge, Hotel Duty Managers, Luggage Supervisors; Guest Relation OfficersDuties:The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with standards and legislative requirements.Requirements:3 Year Hotel School Diploma or equivalent NationalQualification at a Diploma levelMinimum of 7 years experience with 3 years in a supervisory /management position in the hospitality industryPrevious experience in duty management is an advantage
https://www.jobplacements.com/Jobs/G/Guest-Services-Manager-1267013-Job-Search-02-28-2026-04-07-46-AM.asp?sid=gumtree
9d
Job Placements
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In this role, you will be responsible for managing incoming customer queries across multiple communication channels while ensuring accurate order processing and effective first-line technical support. You will liaise with internal teams to ensure efficient resolution of customer requests while maintaining high service standards. Education:NQF Level 4 qualification in Electrical, Mechatronics or a related technical field. Job Experience & Skills Required:Minimum 2 years experience in a customer support roleExposure to technical or industrial environmentsAbility to manage customer queries via phone, email and other platformsExperience with order processing and coordination with internal teamsStrong troubleshooting and problem-solving abilityExperience working with ERP or similar systemsExcellent communication and multitasking skills Apply now!
https://www.jobplacements.com/Jobs/T/Technical-Customer-Support-Agent-Electrical-Automa-1269641-Job-Search-03-08-2026-10-14-14-AM.asp?sid=gumtree
9h
Job Placements
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JOB DESCRIPTIONThe Assistant Branch Manager focuses on assisting and supporting the Branch Manager with the planning and managing of the branch’s operations and staff. The Assistant Branch Manager, with the guidance of the Branch Manager, is responsible for leading a team to ensure that operational requirements are met. Compliance with the Second Hand Goods Act, maintaining good customer relations, and acting with integrity are crucial for this role. The Assistant Branch Manager must be able to manage the branch on his / her own if necessary.Responsibilities will include, but are not limited to:Ensuring all operational processes and procedures are strictly followedMaintain good customer relations and ensuring customer satisfactionEnsuring that the scrap metal is purchased at the correct gradeEnsuring records are updated and reconciled accurately for all items purchased and dispatchedEnsuring Company policies and procedures, and health & safety regulations are adhered toLead and supervise a team in order to achieve operational requirementsMotivating staff on a continuous basis.Ensuring that assistants thoroughly inspect scrap to be purchasedEnsuring that the requirements of the Second-hand Goods Act are complied with when buying scrap by accurately recording all information required under the ActFollowing clear and reasonable instructions from managersApplicants must have the following qualifying criteria:Minimum Grade 12 or equivalentComputer proficiency in Microsoft Word, Excel and OutlookGood numeracy skillsGood communication skillsFluent in EnglishAbility to work quickly and under pressureAt least 3-5 years applicable managerial experienceValid driver’s license and own reliable transportQualifying Attributes:Self-motivated, accurate, goal orientated and attention to detail.Eager to learn and develop.Able to analyse and implement verbal and written instructions.Ability to multi-task and manage a demanding workload in a pressurised environment.Ability to work independently and within a team.Ability to meet deadlines and deliver results (time management).Strong sense of integrity and honesty.
https://www.jobplacements.com/Jobs/A/Assistant-Scrap-Metal-Branch-Manager-1267199-Job-Search-03-02-2026-03-00-15-AM.asp?sid=gumtree
7d
Job Placements
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Location: Cape TownIndustry: Logistics / Freight ForwardingCompany OverviewA well-established logistics provider operating across import and export freight, working closely with shipping lines, transporters, cold stores, and internal operational teams. The business manages high-volume cargo flows and services a diverse customer base across multiple trade lanes.Role OverviewThe Internal Sales Coordinator supports the commercial function by acting as a central link between customers, carriers, and internal teams. This role requires a solid understanding of import and export logistics, costing, and rate management, combined with strong coordination and communication skills.The position suits someone early to mid-career in logistics who is commercially minded, detail-oriented, and comfortable working in a fast-paced operational environment.Key ResponsibilitiesAct as a key internal point of contact for customers, carriers, transporters, and cold stores.Manage customer correspondence, queries, and escalations, ensuring timely resolution.Maintain and update customer rate sheets, including import and export pricing.Request and manage competitive rates across carriers and service providers.Respond to customer enquiries with accurate service, pricing, and operational information.Support the Commercial Manager with customer, carrier, and service provider relationships.Attend commercial and management meetings and communicate actions internally.Coordinate with finance on sales-related costs and pricing queries.Support reefer operations and documentation teams to ensure correct carriers, service providers, and contract numbers are applied.
https://www.jobplacements.com/Jobs/I/Internal-Sales-Coordinator--Import--Export-Logis-1268019-Job-Search-03-03-2026-07-00-15-AM.asp?sid=gumtree
6d
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We are looking for an experienced Store Manager for a Renowned Company in Cape TownThe Store Manager in IT Distribution oversees the daily operations of the distribution store / warehouse.Skills & Qualifications2 plus years of experience in store or distribution management, preferably in IT products.Strong knowledge of inventory systemsExcellent leadership, communication, and problem-solving skills.Understanding of IT hardware/software distribution channels.Key ResponsibilitiesInventory & Stock ControlMonitor and maintain optimal stock levels of IT products.Implement inventory management systems to track stock movement.Conduct regular audits, constant inventory checking and reconcile discrepancies.Warehouse & Distribution ManagementSupervise warehouse layout and space utilization.Ensure safe handling, storage, and dispatch of IT equipment.Oversee inbound and outbound logistics to meet delivery timelines.Customer ServiceHandle escalated customer queries related to IT distribution.Collaborate with sales teams to forecast demand.Team LeadershipRecruit, train, and manage store and warehouse staff.Set performance goals and conduct regular evaluations.Foster a culture of accountability and efficiency.Compliance & ReportingEnsure adherence to health, safety, and IT security standards.Maintain compliance with company policies and industry regulations.Performance MetricsInventory accuracy rate.On-time delivery percentage.Customer satisfaction scores.Staff productivity and retention.
https://www.jobplacements.com/Jobs/S/Store-Manager-Warehouse-1267176-Job-Search-03-02-2026-08-58-42-AM.asp?sid=gumtree
6d
Job Placements
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As a Customs Clerk, you’ll be responsible for ensuring the accurate and timely completion of customs documentation and regulatory requirements in line with the SARS Customs Act. This role suits someone detail-oriented, deadline-driven, and confident navigating customs processes within a fast-paced freight forwarding environment. Key Responsibilities:Complete and submit customs entries accurately within prescribed time frames in accordance with the SARS Customs Act.Process and submit cargo dues timeously and accurately.Monitor customs and operational reports, identifying discrepancies or outstanding actions and ensuring resolution.Ensure full compliance with all statutory and regulatory customs requirements.Maintain accurate records and supporting documentation for audit and compliance purposes.Proactively identify and escalate risks, delays, or non-compliance matters.Liaise with internal departments to ensure seamless processing of customs documentation.Read, interpret, and verify shipping documentation to ensure accuracy.Manage strict daily, weekly, and monthly deadlines in a high-pressure environment.Remain available after hours, including weekends and public holidays, when urgent customs matters arise.Requirements:Grade 12 (essential).Diploma in Shipping, Clearing & Freight Forwarding, Distribution, Logistics, Business Management, or related field (advantageous).Minimum of 1 year’s experience in freight forwarding and logistics.Strong knowledge of the Customs Act, rules, regulations, and Customs Tariff.Working knowledge of Shipshape, Google Workspace, Microsoft Excel, and Word.
https://www.jobplacements.com/Jobs/C/Customs-Clerk-1267675-Job-Search-03-02-2026-23-00-14-PM.asp?sid=gumtree
6d
Job Placements
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KEY PERFORMANCE AREASBusiness DevelopmentMaintain the brand reputation and business ethos in a professional manner at all times.Call on an average of ten (10) clients per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.Complete a client call planner, to be repeated on a 46 week cycle.Adhere to the technical calendar provided, which schedules installations, maintenance, and breakdown calls.Customer Relationship ManagementComplete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.Ensure staff training is conducted for all clients and that all related administration is fully completed (e.g. Training Registers, Training Certificates).Build and maintain strong relationships with all key contacts within the client portfolio (e.g. Buyer, General Manager, Chef, Contract or Area Manager).Always provide prompt service and professional assistance.Assist with customer deliveries in unforeseen circumstances.Advise clients on the most suitable products and their efficient usage.Perform technical installations, programming, repairs, and maintenance of:Electronic chemical dosing equipmentCommercial laundry machinesCommercial dishwashers, glass washers, and crate washersInstall soap dispensers, chemical dosing systems, and other company offerings for kitchen, laundry, food processing, and housekeeping divisions.Demonstrate the companys consultative sales approach, using hands-on service to enhance customer value.Provide after-hours emergency service coverage to appreciative customers.Strengthen relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.Develop a strong understanding of customer operations and provide tailored cleaning and sanitation solutions.Communication and FeedbackAttend and actively participate in all sales meetings.Communicate information on competitor products, key account developments, and relevant field activity insights to the Sales Manager.Submit weekly sales and technical reports to the Sales Manager.Adhere strictly to Company Data and Communication Policies.Use prescribed templates wh
https://www.jobplacements.com/Jobs/S/Service-Technician-1269113-Job-Search-03-05-2026-22-38-33-PM.asp?sid=gumtree
3d
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Internal Sales RepresentativeProvide customer service and sales support for automotive products and components.Diep River, Cape Town | R18, 000 ctc R22, 000 ctc including basic salary and 10% pension contribution.About Our ClientThe company is an automotive parts and diesel electric specialist. It operates a branch in Diep River providing product lines, technical parts, and logistical support to customers.The Role: Internal Sales RepresentativeThe purpose of this role is to proactively drive sales and provide customer service to the automotive database. This position exists to manage the sales process from initial inquiry and quoting to invoicing and order release while maintaining customer accounts. The main focus areas include meeting monthly sales targets, managing customer claims, and performing administrative duties related to stock and lost sales reporting.Key ResponsibilitiesUtilize proven experience in automotive sales to meet monthly sales targets.Contact customers via email or phone to advise on promotions and market product lines.Complete invoices accurately with sales codes and customer details to facilitate counter and account sales.Provide updates on logistical, delivery, or supply issues that may impact customers.Manage the backorder process by updating, releasing, and ensuring orders are placed.Process customer claims and returns through appropriate channels while maintaining a maximum credit return rate.Complete lost sales reports for products that could not be supplied or were uncompetitive.Attend stock-takes, company functions, and trade evenings as required by the business.About YouMatric certificate.Proven experience in sales within a similar automotive role.Exceptional communication and interpersonal skills.Strong organizational and multitasking abilities.Commitment to providing outstanding customer service.Knowledge of the industry and products is advantageous.
https://www.jobplacements.com/Jobs/I/Internal-Sales-Representative-1269733-Job-Search-3-9-2026-5-25-15-AM.asp?sid=gumtree
9h
Job Placements
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IZI South Afica, a leading provider of integrated cash management solutions, is inviting individuals to apply for a Cash Processing Manager (CPC) Manager based at our offices in Cape Town.About the Role:The Cash Processing Centre Manager is responsible for overseeing all cash-related activities, ensuring compliance with contractual obligations, implementing company procedures cost-effectively, managing CPC staff, and improving profitability. Key Performance Areas include:Effective management of Cash Processing Centre Operations: Understanding and complying with policies and procedures, providing performance information, managing reconciliations, authorizing EFT payments, ensuring staff have necessary tools, maintaining equipment, and adhering to legislative and company standards (including SARB, Health and Safety, security, HR, finance, and risk).Effective management of Cash Centre staff: Setting behavior standards, managing housekeeping, implementing cost-saving models, managing budgets, wages, and overheads, preventing claims, optimizing labour and organization, ensuring adequate staffing, overseeing employee records, identifying and arranging training, succession planning, promoting personal development, monitoring motivation levels, conducting disciplinary actions, holding staff meetings, and maintaining trade union relationships.Effective management of Customer Relationships: Maintaining customer retention and service levels, managing SLAs, and investigating customer queries and complaints.Effective management of the Risk process and Compliance: Monitoring loss prevention and reduction, ensuring adherence to procedures, utilising company systems, and maintaining audit records.Health and Safety: Reporting and discussing safety incidents, following up on safety activities, attending safety programs, complying with policies, and distributing safety information. Minimum Requirements:Qualification: Tertiary qualification in banking, financial services, or general management preferred; valid drivers license.Experience: Minimum 3 years experience, knowledge of Cash Centre policy and procedures, relevant SARB legislation, HR policy and procedures, Health and Safety legislation, and sound understanding of financial information.Skills and Attributes: Communication (written and verbal), intermediate MS Office (Excel), Google, report and analysis of information, aware
https://www.jobplacements.com/Jobs/C/Cash-Processing-Centre-Manager-1269704-Job-Search-3-9-2026-3-20-42-AM.asp?sid=gumtree
9h
Job Placements
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REQUIREMENTSMatric, Valid drivers license and own transportation3 â?? 4 yearsâ?? experience in a similar industryExceptional customers communication and relationship skillsStrong closing sales skills and meeting sales targetsCustomer relationship skillsTarget and deadline driven  DUTIESReporting to the Branch ManagerDevelop and maintain strong relationships with distributors, wholesalers, and retail clients within the glass and aluminium industry.Promote and sell a range of products including large glass panels, custom-cut glass, and related aluminium solutionsIdentify new business opportunities and actively grow the customer base in your assigned territoryConduct regular client visits to understand their needs, provide product recommendations, and ensure high levels of customer satisfactionNegotiate pricing and terms in line with company guidelines to close deals and meet or exceed sales targetsMonitor market trends, competitor activity, and customer feedback to inform sales strategy and product developmentPrepare and submit accurate sales reports, forecasts, and market feedback to management on a regular basisCollaborate with internal departments (production, logistics, customer service) to ensure smooth delivery and after-sales supportAttend trade shows, industry events, and product training sessions as required to stay updated on product offerings and market developments.Manage time effectively, planning routes and appointments to maximize daily productivity and territory coverage Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.Â
https://www.jobplacements.com/Jobs/A/Aluminium-Systems-Sales-Representaitve-1269634-Job-Search-03-08-2026-04-37-45-AM.asp?sid=gumtree
9h
Job Placements
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Key ResponsibilitiesManage parts department operations and staff.Achieve budgeted turnover, profit margins, and departmental targets.Control and optimize parts inventory and stock levels.Conduct parts-related stock takes and manage company assets.Liaise with FAW national distribution and National Parts Manager regarding parts issues and stock optimization.Develop and implement parts marketing and action plans to grow market share.Maintain strong relationships with internal departments and customers.Ensure compliance with FAW standards, health & safety regulations, and company policies.Maintain good housekeeping, professionalism, and team productivity.Minimum RequirementsMatric or higher qualification.58 years experience in a similar managerial role (automotive/truck industry preferred).Valid Code 8 drivers licence.Personal AttributesConfident and proactive.Strong communication skills.https://www.jobplacements.com/Jobs/P/Parts-Manager-Commercial-Truck-Cape-Town-1269111-Job-Search-3-9-2026-2-34-09-AM.asp?sid=gumtree
9h
Job Placements
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Key Duties & Responsibilities:Manage and maintain the full debtors bookEnsure the timely collection of outstanding accountsPerform customer account reconciliationsPrepare and distribute monthly statementsMonitor credit limits and assess credit riskFollow up on overdue accounts and implement collection proceduresResolve customer queries efficientlyPrepare age analysis reports and provide feedback to managementAssist with month-end reporting and auditsMaintain accurate records and ensure compliance with company policies Minimum Requirements & Qualifications:Degree or Diploma in Accounting, Finance, or a related field35 years experience in a Credit Controller roleStrong understanding of credit control procedures and risk managementExperience working on accounting/ERP systems (e.g., SAP, Pastel, or similar)Proficiency in Microsoft ExcelExcellent negotiation and communication skillsStrong attention to detail and the ability to meet deadlinesAbility to work independently and as part of a team Apply now! If you are interested in this opportunity, please apply directly. For more vacancies, please visit
https://www.jobplacements.com/Jobs/C/Credit-Controller-1269491-Job-Search-03-06-2026-10-14-53-AM.asp?sid=gumtree
9h
Job Placements
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Job & Company Description:A leading organisation specialising in technical and industrial solutions is seeking driven Customer Support Agent to join their expanding support division. This role is central to ensuring seamless customer interactions by managing enquiries, processing orders, and providing Level 1 (L1) troubleshooting assistance across various channels.You will be responsible for offering accurate and efficient support while maintaining high standards of professionalism, service delivery, and operational excellence. This is an excellent opportunity for individuals who enjoy problemâ??solving, have strong communication skills, and want to grow within a structured technical support environment.Education:NQF Level 4 or equivalent qualification in Electrical, Mechatronics, or a related technical field.Job Experience & Skills Required:Minimum 2 years experience in a customer support or service desk role.Strong verbal and written communication skills.Ability to multitask, prioritise, and perform under pressure in a fastâ??paced environment.Working knowledge of ERP systems and Workspace tools.Experience in a technical or industrial environment.Ability to perform Level 1 troubleshooting and escalate issues appropriately.Proficiency in managing customer interactions via calls, emails, and other communication platforms.Accuracy in order processing and maintaining detailed customer records.Adherence to service level agreements and quality standards.Beneficial Requirements:Exposure to sales order processing systems.Strong problemâ??solving and conflict resolution abilities.Apply Now!For more engineering and technical jobs, please visit:
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-1268973-Job-Search-03-05-2026-10-30-26-AM.asp?sid=gumtree
9h
Job Placements
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