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International hair studios and Hair loss clinics are looking for experienced Hair Product sales professionals. If you are ambitious and determined to succeed, and have have an interest in a sales career we want to hear from you.
We are looking for sales representatives to market our hair products to salons, customers and clients.
* Present, promote and selling of hair products for our international brand
* Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
* Establish, develop and maintain positive business and customer relationships
* Reach out and follow up on customer leads
* Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
* Continuously improve through feedback* *
*Training will be provided!*
* Proven work experience as a Sales Representative preferably in the cosmetic and hair care industry
* Highly motivated and target driven with a proven track record in sales
* Excellent selling, negotiation and communication skills
* Prioritizing, time management and organizational skills
* Relationship management skills and openness to feedback
* Marketing Diploma or Degree
R 13 000 + Commission
* Proven work experience as a Sales Representative preferably in the cosmetic and hair care industry
* Highly motivated and target driven with a proven track record in sales
* Excellent selling, negotiation and communication skills
* Prioritizing, time management and organizational skills
* Relationship management skills and openness to feedback
* Marketing Diploma or Degree
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0MDg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256047&xid=1555_64084
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This?Oh, just Africa’s fastest-growing digital agency, quietly revolutionising the digital marketing space. OS Digital is comprised of committed, remote teams with a focus on flexible work-life balance and continuous development. Our teams are doing incredible work for our international partner PrimePixels, which provides us with a global client base and allows us to create award-winning work across a variety of exciting industries.Since our inception in 2013, we’ve grown as a result of our committed clan of digital professionals who embrace the PrimePixels philosophy and approach: we’re intensely focused on the client’s exact needs and we bring together the right blend of expert skills in a carefully choreographed dance of digital professionals who absolutely love what they do. This synergy of passion and expertise is at the heart of our OS Digital formula, and the key that unlocks the PrimePixels magic.Now, we invite you to come and join the revolution. Overview: Our fast-growing digital marketing agency based in Cape Town is looking to grow our dynamic and fast expanding team. This is an amazing opportunity to further your career, work alongside and lead top talent and be part of a team working for international clients across a wide range of industries. We’re an innovative organization, with a strong focus on employee well-being and culture. Bravery| Work+Life | Grow What You’ll Be Up To: Our client has a large number of raw videos and content that needs to be edited and made fit for their social channels.Requirements: Skilled in:Video EditorPhotoshops skillsAdobeKnowledge of YouTube/mainstream socialsLocation: Remote Opportunity /Work from homeJob Type: Permanent, 145 hours a monthDesired start date: As soon as possibleWorking hours: 8am – 5pm UK time, Monday-Friday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NjQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244631&xid=1320_16643
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Cape Town - To implement clinical strategy and support operations and other corporate office departments in the execution initiatives. To support the management and improvement of clinical performance and governance. Key responsibility areas:Implement the clinical strategy.Provide input on clinical strategy implementation and planning.Support the management and mitigation of risks.Lead and manage the people in the department.Manage key stakeholder relations. Required educationEssential education:MB ChB or similar medical degreeMedical specialist qualification. Desired Education:Post graduate diplomas in healthcare or management. Master’s degree in any related field e.g. MBA, public health, patient safety qualification. Required Experience:Essential Minimum Experience:8 years clinical practice in direct patient careExperience in implementing large-scale initiatives is essential. Desired Experience:5 years management in an acute care multi-disciplinary hospital or regional manager of a number of acute care hospitals.Experience in private practice in more than one care setting. Middle or senior management experience in a corporate environment. Required job skills and knowledge:People managementKnowledge of Funding/insurance models for operating divisionsKnowledge of Clinical Coding and Funding modelsIn-depth knowledge of Healthcare regulations and accreditation standards, including data privacyInsight in Clinical data and analytics, including health information managementProject managementProficiency in EnglishStrategic planningKnowledge of clinical risk management, including patient safety and clinical quality improvement and quality assuranceStakeholder managementPublic presentation and report writing skillsExperience in Clinical care including IPCBudgeting and budget control skills
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Energetic 28 years old searching for job
Experienced as: driving
: painting
: gardening
: care giving
: house keeping
: paving laying and maintaining
: Barista/barman
may you please call me for more information I'm available urgently or email me on bitalirabson94@gmail.com
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A specialist fund management firm in Bellville requires the expertise of a Business Analyst with minimum of five years’ experience in investment administration and exposure to clients and operations processes.Duties:Use researched information when solving problems and apply logic when handling conflict.Apply a systematic and logical approach to get things right.Be disciplined in testing organisational systems, procedures, rules, and norms.Work to a high specification to improve and maintain quality.Provide satisfactory solutions in situations involving the new and unexpected.Set clear objectives, monitor progress, take corrective action and control performance levels.Draw conclusions by probing into things and contemplate the consequences of any action that is likely to be taken by proving the reliability of the information available.Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved to increase the pace and achieve goals and objectives.The Job Profile indicates that the job holder needs to be a person who is both creative and results orientated. Concern for the consequences of action and alertness to quality and standards may well be key aspects in this job. The position could involve a variety of activities in which emphasis is placed upon achieving results through a logical and factual manner.Standard operating procedures, challenging assignments and the adherence to rules and procedure are integral to the function. Ideally the person who is best suited to the role will be systematic, precise, careful, shrewd, probing, objective, reserved, serious, self-starting, inquisitive, mobile, active, alert and with a desire to get things done quickly and accurately.Quality, organisation, self-control, and an analytical approach are also likely to be important factors to the success of this job.Specific duties:Facilitate scoping and requirements discussionsUnderstand the requirements as specified by the client/operations team/marketPerform and document the high-level impact analysisLiaise with all external and internal stakeholdersPresent the proposed solution to the various approval committeesManage the change through the development & testing phases - In some cases you need to perform testing on changes the clients have that does not impact OPS – i.e. Decalog UpgradeEnsure the change is implemented according to the specificationsPerform post-implementation reviewPerform back-up duties for team membersRequirements:Business Analysis Fundamental coursesMinimum of 5 years’ experience in investment administration and exposure to clients and operations processesTertiary Financial QualificationAttributes:Excellent communication skills, both written and verbalStrong facilitation and analytical skillsAbility to interact professionally with other teams and cl
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Duties include, but not limited to the following:Transport and delivery of products dailyDo daily checks on the vehicle to ensure it is clean, tyres are in good order, enough oil and no scratches and dents. Report any anomalies to the managerAbide by all traffic laws when driving the vehicleTake care of the vehicle whilst driving and parkingAssist on the floor, with customers and picking and packing of products / ordersComplete driving logs and other reports as requested by managerSpecific requirements: Must have a valid Code 08 drivers licenseClear driving recordNo criminal recordSkills and Knowledge: Good communication skillsFluent in EnglishSafety orientatedCustomer services skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NTcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242737&xid=1320_16572
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Prepare for the arrival of the customer and vehicleTaking care of customer at initial consultation upon arrivalEnsure accurate Warranty and Motor plan details on systemUpdate Dealer Management System, track all vehicles and update control systemsRegular Liaison with customersEnsure accurate invoice paymentsProfessional Vehicle hand overCustomer follow – up and remindersAttend weekly service meeting
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VACANCY: JUNIOR OCCUPATIONAL HEALTH CARE NURSE - EPPINGJob descriptionThe Group has a position available for an experienced, professional, and dedicated individual within the Cape Town, Epping Clinic as an Occupational Health Care Nurse. The successful candidate will report to the Head of Human Capital. Responsibilities will include, but are not limited to:80% Occupational healthcare and 20% Primary healthcareManage the administrative and operational activities of the primary health care and occupational health care clinic to ensure a quality, legally compliant, efficient, and effective service deliveryConduct and review health risk assessments annually or as requiredPerform and monitor medical and biological surveillance within the prescribed Company protocolMaintaining and assisting with the management of the Company chronic disease programMaintain statutory and internal company Covid-19 procedures and programKeep record of all activities conductedFile and maintain legally required documents (soft and hard copies)Oversee and assist with maintenance of the clinic equipmentMaintain confidentiality of sensitive informationCompile necessary clinic management reportsPlanning and administration of the Occupational Health ServiceQualifying Criteria:Nursing Diploma/DegreeOccupational Health Nurse qualification recognized by South African Nurse CouncilPHC qualification/experienceSpirometry, Audiometry and Visual screeningHIV/AIDS certificate and/or experienceFamily Planning CertificateRegistration with SANC/SASOHN1-2 years relevant work experienceKnowledge of driver’s medicalExperience in the treatment of Injuries on DutyDispensing licenseProficiency with MS Word, Excel and OutlookValid Driver’s license and own reliable transportQualifying AttributesExcellent verbal and written communication skillsOrganization and planning skillsAbility to work under pressureCustomer service orientationAbility to work independently as well as in a teamAttention to detail and accuracyHard-working and self-motivatedTime management and organizational skillsHighly motivated and committedExcellent standards in executionOther Information: Job title: Junior Occupational Health Care NurseReporting to: Clinic Coordinator and Divisional Director – HRJob type: Permanent positionBenefits include· Provident fund· Life cover at 4x annual salary· Funeral cover· Medical aid – Hospital Plan with Discovery Health· 15 x paid leave days per annum· Long service leave after five years of employmentStandard hours: 08h00–17h00: Monday – Thursday 08h00–16h00: FridayMay be required to work overtime as per operational requirementsSalary: We offer a highly competitive package depending on the extent of the applicant’s qualifications and experience.Applicants are invited to email a detailed CV and a motivational letter, outlining relevant experience, to Lynelle Holmes at
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Position Overview
The Head of Academics is the academic and administrative leader and has overall responsibility for the day-to-day operation of the English Stream High School. The Head of Academics effectively directs school programs, including academics, co-curricular, and community service programs. The Head of Academics fosters a challenging educational environment that strives to support, care for, and nurture each student and helps develop each students academic, physical and emotional growth.
The Head of Academics is responsible for the operation of the IEB stream in accordance with the mission of the school and the strategic goals as determined by the Board. He or she works in close cooperation with the Heads of the NSek / English Middle School, the Head of Abitur German High School, the Pedagogical Head, the Deputy Headmaster and the Headmaster.
The Head of Academics sets a standard of excellence for all aspects of the schools program, including attracting, recruiting, motivating, and supporting an outstanding and diverse faculty. The Head of Academics plays a role in the accreditation process and helps to ensure the schools professional standing.
Duties and Responsibilities
Is primarily the learning leader for the NSC (IEB) stream of the schoolChampions the implementation of the strategic plan and the school’s initiativesBuilds a collaborative learning culture within the schoolDirects the NSC (IEB) stream curricular objectives and professional learning goalsPlans and implements an expert schedule that ensures that each student receives the full benefit of the program (both curricular and co-curricular) and is financially responsibleProvides, in co-operation with the Pedagogical Head, a consistent and continuous school-wide focus on student achievement and assessment and uses appropriate data and benchmarks to set, monitor, track and evaluate individual student progressCollaborates with the Heads of the NSek / English Middle School to ensure a seamless transition of learners from Middle School to High School through a consistent teaching strategyUnderstands the admissions process at highly selective universitiesOversees the coordination of assessment and ensures the timely reporting of this to parentsManages change and encourages innovation, communication, and healthy risk-takingPromotes an environment focused on the school values of Diversity, Inclusion, ResponsibilityDrives Innovation and AdaptabilityUnderstands how to best lead learning programs for an inclusive and diverse student populationEnsures that all stakeholders are fully informed on IEB mattersAssist in prize giving events and ensure certificates and awards are prepared for the learners
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About the Role:
Our client is looking for an experienced Senior Developer that will be responsible for overseeing junior developers on projects; and supporting various development duties. The responsibilities of Senior Developers include writing code, analyzing data, and contributing to the design and implementation of software. The suitable candidate will have team leader responsibilities within the department.
Responsibilities:
Performing coding assignmentsReviewing code work for accuracy and functionalityCreating and implementing design plansAnalyzing code segments regularlyDelegating tasks to team membersKeeping up-to-date with industry trends and technology developmentsManaging a small team of junior developers
Minimum Requirements:
Degree in Computer Science/Information technology or equivalent experience (5+ years)5-7 years’ relevant experience in Software developmentKnowledge and experience with one or more development methodologiesExperience in developing engineering processes
Additional Key Requirements for This Position Include:
Extensive knowledge of software development and its technologiesStrong knowledge of Javascript, Python, and PostqreSQLSolid experience in codingStrong knowledge of user interfacesStrong knowledge of HTML and web frameworksGood with communicationGood time management skillsMust believe in agile methodologies and love collaborationsMust be flexible, with an open mind to find solutions to overcome challengesAbility to multitask while working under pressureTrustworthy, reliable, and responsibleTarget and outcome drivenMethodical approach to work with a ‘can do’ attitudeSelf- Motivated and passionate about motivation within a team
Benefits & Perks Available:
Our client is not your average 9-5 company. They work together and play together and because they really care, they offer plenty of perks too:
Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiatives
Access to excellent Employee Assistance Programs with 24 hour counselling services available for employees and their family membersHigh end tech - company laptops and equipmentRemote working conditionsTruth coffee and healthy, wholesome on-site cateringReward and recognition ...
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POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousExtensive experience in East Africa Travel and Tour bookingsA good knowledge of South Africa and Southern advantageousA willingness and aptitude to learn
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 5 years previous inbo...
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
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POSITION OVERVIEW
This position is purely an administrative function within the Sales Department and includes responsibilities that support the Sales Team.
RESPONSIBILITIES & DUTIES
Manage the full administrative function of the Sales Team which includes:Cross-checking of confirmedReconfirmation of all bookingsLiaise with the Finance Team on invoice paymentsLiaise with Safari & Camp OperationsIdentify problems on a file and immediately notify the Sales Consultant and when applicable, the Line ManagerAny other administrative tasks as may from time to time be directed by the Line ManagerBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the administrative processAlways provide proactive support to colleagues but especially during peak or leave timesStrong support to the team to ensure we reach our departmental targetFollowing and adhering to all sales procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3rd party suppliers), and the countries in which we operateUse systems to their maximum potential and plan an active role in helping to improve where possibleAlways look for ways to support and assist the Sales Team and plan an active role in increasing their performance.
REQUIREMENTS & QUALIFICATIONS
Interest in the safari industryWorking knowledge and understanding of the safari industry is preferredStrong administration and organizational skillsMeticulous attention to detailGood communication skills, a service delivery mindset and a strong customer service focusMust work well under pressureProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupEnergetic and eager to learnMust be computer literate and able to use email / MS Word / MS ExcelCertificate / Diploma / Degree in Travel
REQUIRED WORK PRACTICES
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholdersAs a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operatorThe company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.When staff events happen within workin...
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
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JOB DESCRIPTION
The IT Team Leader will play an integral role in driving the support team to deliver on agreed SLA targetsCommunicates company goals, safety practices, and deadlines to the IT teamMotivates team members and assesses performanceKeeps management updated on team performanceCommunicates concerns and policies among management and team membersResponsible for facilitating Daily Team huddles, prioritizing tasks based on business requirements as well as being accountable for performance of Team goals
KEY PERFORMANCE AREAS
Maintains service and quality levels according to the company’s business standards, processes and proceduresDocument Standard Operating procedures and processes relating to client specific systemsManages the client’s expectations with regards to break-fix calls and service requestsDevelops and maintains a professional working relationship with the client on behalf of the companyResolves all calls logged by the Call Centre Agents and Back Office staff, relating to desk-top issues and ensuring done within SLAEscalates calls to the relative partiesInstall’s Desktop and Server PlatformsConfirms Call resolution with client before resolving of the callInvestigates and reports on incidents relating to server, desktop and telephony queries and systemsLiaises with 3rd party vendors to resolve escalated and problems and queriesCoaches and provides ongoing support of direct reportsManages direct reports’ performanceDocuments direct reports’ Personal Development PlansProvides regular feedback on performanceDevelops performance promises for all direct reports and conducts midyear and annual performance reviewsEnsures that all Human Resources policies and procedures are observedConvenes regular Client Contract Manager and service provider meetings to monitor and enhance performance and maintains highest customer satisfactionConducts and provides monthly care reports to Client Contract ManagerProvides monthly and quarterly reportsConducts continual service improvement studies within the environmentDrives standards such as ITIL and ISO within the CSA business and ensures adherence to best practicesUnderstands the customer business and processesConstantly reviews existing processes and improves where necessaryImplements policies, processes, procedures, and workflow instructionsEnsures the Operations are supported in a standardized and consistent mannerImplements, maintains, and manages the cascading of all relevant company policies & procedures to team membersReports all Health & Safety incidents to the Occupation...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDE4MDU1MzYyP3NvdXJjZT1ndW10cmVl&jid=1123168&xid=3018055362
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POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousPrevious experience working with the Latin American Market (clients)Spanish/Portuguese advantageousA good knowledge of South Africa, Southern and East Africa advantageousA willingness and aptitude to learn
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPE...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTE3MDM2MjY0P3NvdXJjZT1ndW10cmVl&jid=1305128&xid=2517036264
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excell...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQzNTUyNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1296771&xid=53435526
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KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the Retail Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa and SouthernKnowledge of East Africa advantageousA willingness and aptitude to learnFluent Spanish - written and spoken (mother tongue professional working proficiency)
SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and the companyProduct destinationsUnderstanding of travel industry channelsExcellent computer skills Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest/Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
Personal growth
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsPaperless filingSpeed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 2 years previous inbound tour consulting experience required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU2NTYwMzcyP3NvdXJjZT1ndW10cmVl&jid=1418194&xid=3756560372
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SavedSave
Inbound Sales Executive
Location: Johannesburg
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Sales Executive will hold the responsibility for development of top line revenue for the company’s Southern and East African lodges. The focus will be on sales through Inbound and Retail channels to sell and promote our Southern and East African lodges. The sales executive reports into the Inbound Sales Manager and will work closely with the reservations team towards the ultimate goal of generating bed nights and revenues into the lodges within a narrowly defined operating framework.
KEY OUTPUTS
Understanding and full utilization of travel sales network
The Sales Executive will require an understanding of the travel sales network and the role the inbound market plays in a multi-channel business, including but not limited to:
Understand the complex relationships and buying patterns;Create and Implement sales plans to generate revenue and bed nights into the lodges within a narrowly defined operating framework;Identify prospective clients in the geographies of focus (Johannesburg and surrounds, Mpumalanga and Kwazulu Natal) and Botswana , with the ability to network with and develop these relationships where clients operate in the company’s targeted international markets;Represent the brand at a consultant and business level
Revenue Generation and Strategic Responsibilities
Sales developmentSales / Brand Representation
Develop a detailed understanding of the marketing drivers that drive revenueCreating and conducting presentationsConducting appropriate follow up
Finance
Achieve assigned revenue targets
Responsibilities
Input and execute the sales plan in Johannesburg, Mpumalanga, Kwazulu Natal and Botswana;Search for appropriate and pre-agreed sales leads and prospects;Assist in the development of marketing plans as neededEffectively...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDU1MjY4ODYxP3NvdXJjZT1ndW10cmVl&jid=1057614&xid=2055268861
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