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East Africa Specialist Travel Consultant
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1 year ago1768 views
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General Details
Description
POSITION AVAILABLE IN WESTLAKE, CAPE TOWN OR RIVONIA, JOHANNESBURG
KEY OUTPUTS
- Creative planning and designing of itineraries
- Managing the reservations process for bookings in a manner which ensures guest budget is achieved
- Handling of bookings from quote to finalising, invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the Retail Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
- Upholding the values of the company ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- Extensive experience in East Africa Travel and Tour bookings
- A good knowledge of South Africa and Southern advantageous
- A willingness and aptitude to learn
SKILLS REQUIRED
- Good understanding of terms and conditions, product knowledge, third party and the company
- Product destinations
- Understanding of travel industry channels
- Excellent computer skills
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which the company operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
PERSONAL CHARACTERISTICS
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
Personal growth
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Time management
- Teamwork and interpersonal skills
- Conflict management and resolution
- Attention to detail
- Administration and organization skills
- Paperless filing
- Speed Reading and Typing
PREVIOUS WORK EXPERIENCE REQUIRED
- Minimum of 5 years previous inbo...
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Id Subtitle 1129504893
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ABC Worldwide
Selling for 2+ years
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Active Ads378
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