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FORMAL EDUCATION:Grade 12IT Certificate/DiplomaTECHNICAL CERTIFICATION:Successful completion of the ITIL Foundation certification examITIL Practitioner certification advantageousEXPERIENCE:Experience in the IT industry with specific focus on Outsourcing 3 to 5 yearsExperience in Service Support Services and Service Delivery 2 to 3 yearsExperience in the IT Operations Environment will be an advantage 1 yearRESPONSIBILITIES:To take ownership to ensure a functional, effective and efficient Problem Management process across clients, service lines and locationsTo take the leading role in the management of all problems by ensuring efficient root cause and preventative measures are attainedProvide support and coaching to the Service Lines to effectively execute the Problem Management processEffective integration and handover of incidents to Problem Management as defined by existing processesProvide integration and support to the Change Management processes as requiredEnsure effective SLA reporting and required management information in area of responsibilityResponsible for the adherence to ITIL frameworks in area of responsibilityTo take accountability to operate a continuous improvement process to initiate process improvements within area of responsibilityMonitor the overall Problem Management Process against key performance indicators in order to evaluate process qualityOperate a continuous improvement process to initiate process improvements within area of responsibilitySupport incident management with standby and incident management capacityKEY COMPENTENCIES: KNOWLEDGE:Good understanding of business strategies and business process management.Strong technical understanding of hardware, software, application development, operations and networks Thorough knowledge of ITIL and/or COBIT best practice frameworks with specific focus on Incident, Problem & Change Management SKILLS:Strong Problem resolution skillsCommunication skills: ability to express clearly, articulate and encourage open communication.Effective interpersonal presentation and interpersonal skillsDecision making skills: makes decisions and understand the implications of a decisionCustomer relations skills: keep closer to the customer to build relationshipCollaboration skills: build closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of businessPERSONAL ATTRIBUTES:Analysing Writing and
https://www.jobplacements.com/Jobs/P/Problem-Manager-X2-1246605-Job-Search-12-12-2025-04-06-38-AM.asp?sid=gumtree
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We are looking for a skilled Software Developer to join our dynamic team. Our team scopes, plans, deploys, and maintains Laserfiche systems, utilizing its standard functionalities while pushing its limits with custom-built tools. As we expand our capabilities beyond Laserfiche, we require a versatile developer to design, develop, and maintain custom applications and AI-driven tools that enhance our solutions.This role involves backend, frontend, and database development, requiring strong expertise in multiple programming languages. While Laserfiche training will be provided, a solid foundation in development and a strong willingness to learn are essential.Key Responsibilities:Develop custom software tools to extend and enhance Laserfiche capabilities.Design, implement, and maintain backend, frontend, and database solutions for various projects.Work with SQL databases, ensuring optimization and efficient data management.Collaborate with the team to analyze customer requirements and develop tailored solutions.Participate in AI tool development to revolutionize the market.Ensure that all development work meets high-performance and security standards.Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines.Communicate clearly and effectively with team members, stakeholders, and clients.Stay up to date with emerging technologies and apply best practices to development workflows.Required Skills & Experience:Relevant qualification:Diploma (minimum) in Software Development, IT, or Computer Science.Bachelor’s Degree (preferred) in Computer Science, Information Systems, or Software Engineering.Proficiency in the following programming languages:C#JavaScriptPythonSQL ScriptingCSSExtensive SQL knowledge and experience working with complex database structures.Ability to develop full-stack applications with a focus on performance and scalability.Strong time and priority management skills – ability to handle multiple projects efficiently.Clear and professional communication skills – both verbal and written.Strong problem-solving skills with a customer-centric approach to development.Willingness to learn and adapt to new technologies, including Laserfiche training.Ability to work both independently and as part of a collaborative team.Nice to Have:Experience with Laserfiche customization or related ECM systems.Exposure to AI and automation tools.Knowledge of API development and integration.Why J
https://www.jobplacements.com/Jobs/S/Software-Developer-JuniorMid-Level-1246527-Job-Search-12-12-2025-02-00-18-AM.asp?sid=gumtree
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What will you do?The Application Manager role is a role within the SAFe structure and is specifically intended to bring technical oversight and governance to the applications being developed and supported in the release train, line management of the technical staff in the self-coordinating squads within the release train and management of the operational processes associated with applications. The Application Manager is a trusted partner to the business Product Manager(s), the Release Train Engineer(s) and the Lean Service Management Lead, listening to the business needs, advising on the technology impacts of business decisions and explaining the business value/risk reduction associated with technical deliverables. What will make you successful in this role?Release Train Responsibilities & Technical CollaborationAct as Epic Owner for Key Technical Initiatives & Epics for the applications in their portfolio.Negotiate capacity allocation for Local Context technical deliverables with Product Managers and the RTE.Define Release Strategy for large technology changes by collaborating with the necessary release train stakeholders.Collaborate with the Business Product Managers/Product Owners to clarify the Business Value of technical Epics & Features.Collaborate with the Business Product Managers/Product Owners to clarify the Technology Impact of key product and process changes.Facilitate Early Prioritization for Technology Portfolio backlog with the inputs from IT leadership, architecture CoE, SME services, WOWSS Lead, RTEs, Infrastructure Product Owners and Audit & Compliance.Identify enabler epics to Automate & Shift-left Compliance & Non-functional Requirements.Facilitate Discovery and Elaboration for key technology epics and features and ensure that application Impact, high level sizing, business benefits, time criticality and cost of delay parameters are identifiedIdentify the required enabler epics, enabler features and spikes to complete impact assessment and product and technology choices for defining predictable roadmaps for Large Technology EpicsParticipate in Joint Business Prioritization process, agree on capacity allocation and ensure that Technical Epics and Features are ranked correctly in the backlog.Support RTE and squads in PI Planning, Pre-PI Planning and Post-PI Planning activities focusing on Technology EpicsEstablish Ownership for newly identified components and applications by CollaboratingTechnical Strategy CoordinationIT General Controls Coordination for Applications under managementTechnical Budget ControlIT Technical Reporting Qualification and ExperienceAppropriate Technical Post Matric 3-year qualification in Information System
https://www.jobplacements.com/Jobs/A/Application-Manager-SLS-1246608-Job-Search-12-12-2025-04-09-29-AM.asp?sid=gumtree
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-1246597-Job-Search-12-12-2025-04-00-55-AM.asp?sid=gumtree
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ResponsibilitiesPortfolio Management & GovernanceOversee the entire IT portfolio, ensuring alignment with business objectives and strategic priorities.Establish and maintain governance frameworks for portfolio tracking, reporting, and compliance.Monitor portfolio health, risks, dependencies, and resource allocation across towers. Stakeholder Engagement & CollaborationAct as the primary liaison between IT leadership, digital tower leads, and business stakeholders.Collaborate with Project Managers, Delivery Factory, PMO, Business Process Organization, Service Towers, and BAU teams to ensure seamless execution.Facilitate communication and decision-making across cross-functional teams. Delivery OversightEnsure timely and quality delivery of IT initiatives across all functional areas.Drive adherence to governance, compliance, and enterprise architecture standards.Support escalation management and resolution of delivery challenges. Budget Management & Financial AlignmentManage and oversee IT portfolio budgets across all functional towers.Ensure financial alignment with digital tower strategies and organizational priorities.Track and report on budget utilization, variances, and forecasts to senior leadership.Partner with Finance and PMO to maintain accurate financial reporting and cost optimization. Strategic Planning & ReportingDevelop and maintain portfolio roadmaps, dashboards, and performance metrics.Provide regular updates to senior leadership on portfolio status, risks, and benefits realization.Align portfolio investments with organizational priorities and digital transformation objectives. Key InterfacesDigital Tower LeadsProject Managers & PMODelivery FactoryBusiness Process OrganizationService Towers (Infrastructure, Applications, etc.)Governance & Compliance TeamsEnterprise ArchitectureBAU Services Qualifications & SkillsMatric and a Bachelors degree in Information Technology, Business Management, or related field.8+ years of experience in IT portfolio/program management within large, complex organizations.Understanding of IT functional domains beneficial (Supply Chain, Finance, Procurement, etc.).Expertise in governance frameworks, portfolio management tools, and delivery methodologies (Agile, Waterfall).Excellent stakeholder management, communication, and leadership skills.Ability to manage multiple prioriti
https://www.jobplacements.com/Jobs/I/IT-Portfolio-Manager-Remote-11-month-contract-1246614-Job-Search-12-12-2025-04-09-29-AM.asp?sid=gumtree
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AUTOMATION TECHNICIAN (SOFTWARE) Our client, an industrial automation and robotics company, is seeking an experienced Automation Technician to join their Pretoria team! Location: Pretoria Salary: R25,000 - R35,000 Working Hours: 8am - 5pm, Monday to Friday (overtime sometimes required) Training: Yes, training will be providedWhat Youll Do: Install electrical and automation systems Program and troubleshoot PLCs and robotic systems Conduct fault-finding and debugging on automation equipment Collaborate with installation teams on project success Create and maintain project documentation and reports Assist with mechanical and electrical installations Provide guidance and training to junior staff Travel to client sites as needed (including abroad for extended periods - 3+ months)Essential Experience: Proven PLC programming and robot programming experience Automotive sector experience preferred Highly advantageous: Kuka Robots, Beckhoff and Siemens PLCsRequired Qualifications: Degree or National Diploma in Electrical Engineering, Mechatronic Engineering, or Industrial AutomationOR Applicable trade certificate (Electrical, Millwright, or Mechatronic)Technical Skills: Proficiency in various programming languages Strong fault-finding and problem-solving abilities Knowledge of mechanical and electrical installation processes Able to read and understand electrical drawings MS Windows, MS Outlook, MS Excel, MS Project AutoCAD experience advantageousSoft Skills: Strong project planning and organizational skills Excellent teamwork and communication abilities Ability to work in fast-paced, dynamic environments Effective written and verbal communication
https://www.jobplacements.com/Jobs/A/Automation-Technician-1246503-Job-Search-12-12-2025-2-33-00-AM.asp?sid=gumtree
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