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Job description:The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition, and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function.Responsibilities:Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.Establish a set of standards and best practices for performing business analysis.Facilitating workshops, collecting, and documenting business requirementsAnalyse data, processes, and systems to identify areas for improvement or optimization.Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.Management and OversightSpecifications and Documentation:Ensure business and technical specifications and user stories provided to technical teams are complete, accurate, and unambiguous.Manage and oversee requirements gathering, analysis, documentation, and implementation activities.Service Desk and BA Team Operations:Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).Work closely with Group ITSM manager IT Operations teamManage and guide the BA team, ensuring efficient delivery of projects and tasks.Business Analysis and DeliveryPlanning and Requirements:If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments.Role Fulfilment:Perform the responsibilities of a Business Analyst in both existing and upcoming projects.Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectivesDevelop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage.Change ManagementCoordination and Representation:Act as Change Manager, coordinating changes within the ST Admin environment.Organize and lead CAB (Change Advisory Board) meetings within ST Admin and https://www.executiveplacements.com/Jobs/B/Business-Analyst-Practice-Lead-1238662-Job-Search-01-12-2026-00-00-00-AM.asp?sid=gumtree

Executive Placements

Centurion

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Position Overview:To provide technical support, system maintenance, and enhancement for ERP and other business-critical applications by troubleshooting issues, supporting end users, and contributing to continuous improvement initiatives. The role involves working closely with cross-functional teams to ensure the stability, efficiency, and effectiveness of systems like SAP, Evolve, and Xperteck, while also supporting implementation projects and maintaining high data integrity and service quality standards. Key Responsibilities:Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutionsWork closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledgeCommunication and problem-solving skills to deliver support services for business applicationsThe successful candidate for the role will be responsible for the following systems/apps (but not limited):SAPEvolveXperteckProviding application support to users Answer, identify issues and Provide suggestions and long-term solutionsTo provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholdersInvestigate and analyse system issues to determine cause of issues and appropriate corrective actionProvide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achievedPre and post information systems implementation, and support with process ownersContribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub TypesReview and recommend continuous improvement of the systems and support processesDocument technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system supportMaintain data quality and integrity within the systemEnsure all critical services/systems are monitoredProvide clear, professional, informative and appropriate communication to colleagues, customers and suppliersCarry out system maintenance tasks and processes to agreed schedulesSupplier management: Manage relationships with approved suppliers 1st/2nd level supportLog callsAssign priority to calls low, medium, urgent, high, criticalUpdate system in real timeProblem analysis identify recurring problems and report in weekly meeting Alert ManagementUse and update the knowledge base of the system Requirements:https://www.jobplacements.com/Jobs/E/ERP-System-Software-Assistant-Isando-1226845-Job-Search-11-30-2025-00-00-00-AM.asp?sid=gumtree

Job Placements

Edenvale

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Purpose of the RoleTo provide reliable first- and second-line IT support to end users, ensuring the availability, security, and optimal performance of desktop systems, network infrastructure, and IT assets across the organisation.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, mobile devices, and peripherals via in-person, remote, and telephonic channels.Install, configure, and maintain operating systems (Windows 10/11, macOS) and enterprise applications, including Microsoft Office Suite, Adobe, and company-specific software.Troubleshoot hardware and software issues and manage user accounts through Microsoft 365 and Active Directory.Log, track, and resolve IT support requests using ticketing systems (e.g., Freshdesk).Set up and deploy new workstations, ensuring compliance with company IT policies and standards.Perform routine system maintenance, updates, and patch management.Train and support employees on new technologies and IT best practices.Assist with LAN/WAN and CCTV network monitoring, troubleshooting, and upgrades.Support network and endpoint security, including antivirus solutions, endpoint protection, and access controls.Maintain accurate IT asset inventories and document all support activities and resolutions.Minimum RequirementsIT-related qualification or certification (e.g., CompTIA A+, CompTIA Network+).MCSE/MCSA or CCNA certification will be advantageous.Valid drivers license.13 years experience in an IT support or help desk role (corporate or enterprise environment preferred).Technical Skills:Windows 10/11 and macOSMicrosoft Office Suite and Adobe applicationsActive Directory, Microsoft 365, and cloud-based applicationsHardware and software troubleshootingNetwork fundamentals, including TCP/IP, DHCP, DNS, VLANs, switches, routers, Wi-Fi, and structured cablingBasic database management and security knowledge will be advantageousPersonal AttributesStrong problem-solving and critical-thinking skills, with the ability to perform under pressure.Excellent customer service orientation with clear verbal and written communication skills.Experience in data capturing, reporting, and documentation.Well-organised, detail-oriented, proactive, flexible, and reliable.Team player with strong interpersonal skills.Professional telephone etiquette and effective call-screening abilities. https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-1249907-Job-Search-01-09-2026-04-35-52-AM.asp?sid=gumtree

Job Placements

Port Elizabeth

IT Desktop Support Technician (Coega) Port Elizabe

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Purpose of the Role:The purpose of this role is to provide reliable and efficient IT support to end-users by delivering first- and second-line technical assistance, maintaining desktop systems and network infrastructure, and ensuring the availability, security, and performance of IT assets. The role supports business operations through timely issue resolution, user account management, system maintenance, asset control, and collaboration with senior IT staff to uphold IT standards and best practices. Key Responsibilities:Desktop & End-User Support.Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals (in-person, remote, and telephonic support).Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard enterprise applications (e.g., Microsoft Office Suite, Adobe, company-specific software).Troubleshoot and resolve hardware and software issues for all end-users.Manage user accounts, passwords, and permissions within environments such as Microsoft 365 and Active Directory.Respond to and prioritize IT support requests, ensuring timely and efficient resolution using a ticketing system (e.g., Freshdesk).Set up new workstations, including hardware/software configuration, and ensure compliance with IT policies.Perform routine maintenance, updates, and patching on end-user devices and IT infrastructure, including updating software and firmware.Conduct training for employees on new technologies and IT best practices.Network & Infrastructure Support.Assist with monitoring and maintaining the LAN/WAN infrastructure and CCTV networks.Troubleshoot network connectivity issues (Wi-Fi, switches, cabling, VPN, firewalls, network protocols).Support network equipment upgrades, installations, and maintenance, and assist with documenting the network architecture.Assist in maintaining network security, including antivirus, endpoint protection, and access controls.Collaborate with senior IT staff on complex network configuration tasks and troubleshooting escalations.Asset Management & Documentation.Maintain a detailed and accurate inventory of hardware, software, and IT assets (IT asset control and procurement assistance).Document all support interactions and resolutions for future reference and knowledge sharing. Minimum Requirements: Personal Attributes:IT-related qualification or certification is essential (e.g., CompTIA A+, CompTIA N+).Certifications such as MCSE/MCSA, CCNA are a distinct advantage.Valid drivers licenseMinimum 13 years experience (3 years preferred) in IT support, help desk, or technical troubleshooti https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-Coega-Port-Elizabeth-1249839-Job-Search-01-09-2026-00-00-00-AM.asp?sid=gumtree

Job Placements

Despatch

Furnished Student Share Rooms Coastal College. Godsolve Rooms Assist In Study Success

R 2,500

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View ListingLooking for student accommodation in Durban near Coastal College, Umbilo, or Glenwood? Godsolve offers an exceptional living experience that combines comfort, structure, and mentorship to empower students to excel academically and personally. Whether you need a single room or a sharing room, Godsolve provides fully furnished options with access to high-speed internet, mentorship programs, and a supportive environment designed for success. KINDLY WHATSAPP RICHARD ON 082-900-2209 to book your room now.Why Choose Godsolve Accommodation? Godsolve is more than just accommodation; it’s a transformative space where students are supported through every step of their journey. Located near Coastal College, Queensmead Mall, and other Durban hot spots, our properties are ideal for students seeking convenience and productivity.Key Features of Godsolve Rooms• Fully Furnished: Each room is equipped with beds, study desks, and cupboards, offering the perfect environment for study and relaxation.• Fast Wi-Fi: Stay connected with reliable, high-speed internet to support online classes, research, and entertainment.• Structured Community: Strict no-alcohol, no-smoking, and no-visitors policies ensure a peaceful and harmonious living environment.• Onsite Mentorship: Weekly life-coaching sessions help students develop critical skills such as time management, goal setting, and emotional resilience.Proximity to Coastal College and More Our accommodation is conveniently located near major educational institutions such as Coastal College, UKZN Howard Campus, and DUT, making commuting easy. Situated in Umbilo and Glenwood, our properties are also near industrial hubs like Bayhead and shopping centers like Southway Mall, giving students access to essentials and part-time job opportunities. Empowering Student Success At Godsolve, we go beyond offering accommodation. Our free weekly mentorship sessions are designed to empower students to excel in their academics, develop leadership qualities, and overcome challenges with confidence. These sessions are complemented by spiritual growth opportunities, including praise, worship, and prayer, creating a nurturing and motivating environment.Affordable and Transparent Pricing• Sharing Rooms: Starting from R2500 per bed per month.• Single Rooms: Starting from R3500 per month.• Registration Fee: R2000 (once-off).• Key Deposit: R300.Testimonials and Positive Impact Tenants consistently praise the safe, supportive, and inspiring environment at Godsolve. From academic success to personal growth, Godsolve has a proven track record of helping students achieve their goals. KINDLY WHATSAPP RICHARD ON 082-900-2209 to join a community that prioritizes your success.Don’t Miss Out! Secure your spot today at Godsolve Accommodation, where students thrive in a peaceful, structured, and empowering community. Experience the perfect blend of study success, spiritual growth, and community support. Safe • Supportive • Faith-Centered

Richard Daguiar

Umbilo

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We are looking for a hard working, positive and loyal individual who fulfil the duties of Front Desk at a small establishment offering apartments and hotel rooms.The Front Desk Receptionist is the first point of contact for visitors and clients. This role is essential in creating a positive first impression and providing exceptional customer service. The ideal candidate is organized, friendly, and able to handle a variety of tasks efficiently.Key Qualities:Strong Communication Skills: Ability to communicate clearly and professionally with visitors, clients, and colleagues.Customer Service Orientation: A friendly demeanor and a commitment to helping others.Organizational Skills: Capable of managing multiple tasks and prioritizing responsibilities effectively.Attention to Detail: Precision in handling information and tasks, ensuring accuracy.Tech-Savvy: Proficient in using office software and phone systems; able to learn new technologies quickly.Problem-Solving Skills: Ability to address and resolve issues or inquiries promptly.Professionalism: Maintains a polished appearance and demeanor, representing the company positively.Duties and Responsibilities:Greet Visitors: Welcome guests warmly, check them in, and provide necessary information.Manage Phone Calls: Answer, screen, and direct phone calls; take messages when necessary.Schedule Appointments: Coordinate and manage appointment schedules for staff.Maintain Reception Area: Keep the front desk and waiting area clean, organized, and welcoming.Handle Mail and Deliveries: Receive and distribute incoming mail and packages; prepare outgoing mail.Assist with Administrative Tasks: Support office staff with clerical duties such as filing, data entry, and document management.Maintain Security Protocols: Ensure visitor logs are maintained and security procedures are followed.Provide Information: Answer inquiries regarding services, policies, and general information about the organization.Collaborate with Team Members: Work closely with other departments to ensure smooth operations and effective communication.Handle Customer Complaints: Address concerns and complaints professionally and escalate issues as needed.Reservations: Mange bookings on PMS system and OTA’sQualifications:High school diploma or equivalent; additional qualifications in Hospitality is a plus.Minimum 5 years experience as Front Desk at a hotel/logde/guesthouse.Proficient in Microsoft Office Suite (Word, Excel, Outlook).Experience with Nightsbridge and Pastel Accounting.Strong interpersonal skills and a positive attitude.This position plays a crucial role in maintaining the organization's reputation and ensuring a seamless experience for visitors and clients.

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Other

Student Accommodation In Durban. Onsite Godsolve Mentors Bring Victory. Gym, Free Wi-fi

R 2,500

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View ListingLooking for the perfect student accommodation in Durban, Umbilo and Glenwood? Godsolve offers a transformative living experience designed for success. Located in the vibrant suburbs of Umbilo and Glenwood, we provide student single and sharing rooms ideal for focused study and personal growth. With super-fast Wi-Fi, onsite mentorship, and a peaceful community, Godsolve is your gateway to victory. KINDLY WHATSAPP RICHARD ON 082-900-2209 to secure your space today.Why Godsolve Is the Best for Students At Godsolve, we combine modern amenities with unmatched mentorship, ensuring students excel academically, socially, and spiritually. Our accommodation is conveniently located near Durban University of Technology (DUT), UKZN Howard College, and major colleges, making it the ultimate choice for students. Whether you prefer a single room for privacy or a sharing room for camaraderie, we’ve got you covered.Amenities for Academic Excellence• Furnished Rooms: Includes beds, study desks, cupboards, and a supportive atmosphere.• Fibre Fast Wi-Fi: Perfect for online classes, research, and staying connected with peers.• Weekly Mentorship: Learn essential skills like goal setting, scheduling, and personal development.• Free Gym Access: Stay healthy and energized with our onsite fitness facilities.• Strict House Rules: A no-smoking, no-alcohol, and no-visitors policy ensures a safe and productive environment.Prime Location Situated near Queensmead Mall, Southway Mall, and major transport hubs, Godsolve offers quick access to shopping, restaurants, and public transport routes. We’re also near key industrial hubs like Bayhead and Durban Harbour, providing opportunities for part-time jobs. With taxis and buses readily available, commuting is effortless and affordable.Transformative Living Experience Godsolve isn’t just accommodation; it’s a life-changing community. With weekly praise, worship, and prayer sessions, students experience spiritual growth alongside academic success. Our mentorship programs, valued at R200,000 annually, are offered free to all tenants, ensuring you gain tools for long-term success.Transparent and Affordable Pricing• Sharing rooms: From R2500 per bed per month.• Single rooms: From R3500 per month.• Registration fee: R2000 (once-off).• Key deposit: R300.Success Stories Our students consistently praise the positive atmosphere, life coaching, and support they receive at Godsolve. With a focus on respect, discipline, and personal empowerment, we help students overcome challenges and achieve their dreams.KINDLY WHATSAPP RICHARD ON 082-900-2209 to learn more or book your room. Join the Godsolve community and start your journey to success today!Safe • Supportive • Faith-CenteredTrusted Student Accommodation Durban — Durbans Most Trusted Student HomeLive With More Than Just A Roof Over Your Head — Live With Purpose, Community & Academic Excellence.

Richard Daguiar

Umbilo

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"it help desk jobs" in South Africa

it help desk jobs in South Africa (19 results)

Results for it help desk jobs in "it help desk jobs" in South Africa in South Africa