ERP Systems Software Support Specialist Assistant

ð??¯ Key Focus of the Role

You will be responsible for:

• Providing hands-on technical support and maintenance for ERP and business-critical systems
• Ensuring optimal performance of SAP, Evolve, and Xperteck
• Supporting system enhancements, upgrades, and implementation projects
• Maintaining high levels of data integrity, service quality, and user satisfaction
• Proactively identifying system improvements and preventing recurring issues

ð??§ Core Responsibilities

ERP System Support & Maintenance

• Provide application support to internal users and external stakeholders
• Troubleshoot, diagnose, and resolve system issues efficiently
• Assign priority levels to logged calls (Low / Medium / High / Urgent / Critical)
• Perform root cause analysis on recurring incidents
• Maintain and monitor system performance to ensure uptime and reliability
• Carry out scheduled system maintenance tasks

Systems Covered (Non-Negotiable Experience Required)

• SAP
• Evolve
• Xperteck

Candidates must have proven hands-on working experience supporting at least one of these systems, with strong preference given to those experienced in multiple platforms.

Continuous Improvement & Projects

• Assist with ERP product enhancements and new developments
• Participate in pre- and post-implementation support
• Provide system expertise during divisional and cross-functional projects
• Recommend improvements to business processes and system usage
• Maintain and enhance the Help Desk knowledge base

Data & Reporting

• Maintain data quality and integrity across systems
• Work with databases, reporting tools, and query systems
• Document technical procedures and newly developed functionality

Stakeholder & Supplier Management

• Provide clear, professional communication to all stakeholders
• Manage relationships with approved 1st and 2nd level support suppliers
• Participate in weekly problem-analysis meetings
• Support Alert Management processes

â?? Minimum Requirements

• Diploma or Certificate in Information Technology (System Support or similar)
• Minimum 5 years experience supporting ERP systems in a production, customer-facing environment
• Strong experience working with:
  
  • SAP
  • Evolve
  • Xperteck
• Experience with database systems, reporting tools, and queries
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Strong time management and prioritisation ability
• Ability to build professional relationships across departments
• Team player with a strong d
  
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