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Results for site manager jobs in General Worker Jobs in KwaZulu-Natal
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Purpose of the Job:The Compliance Officer will report to the Key Accounts Manager. The primary responsibility of the Compliance Officer is to ensure that Security Personnel are in full compliance with standard Company Policies/Procedures/Regulations/Requirements. Further, to ensure our service delivery standards and operational efficiencies are constantly maintained at the highest level.KEY RESPONSIBILITIES:Enforce the Companys Disciplinary Code of ConductEnsure that Security Personnel are in full compliance with standard Company Policies / Procedures /RegulationsEnsure that there is sufficient spares to cover unforeseen shortagesEnsure that there is normal annual leave coverage throughout the yearEnsure that Pay Queries are dealt with timeouslyAssist with training and induction of onsite Security personnelEnsure that necessary On-Site Training is regularly actionedInvestigate on-site allegations and report on findings accordinglyEnsure that Roster Changes are actioned timeously for all changes (permanent roster changes, leave coverage changes, long term sick coverage, temp sites, additional/ reduction of, posts or sites)MINIMUM REQUIREMENTS:PSIRA Grade B Registered3- 5 years of experience in the Security Industry3 years of direct Supervisory/Managerial experienceFirearm Competency will be advantageousDrivers License Code 08Solid Computer Proficiency2- 3 years Client Liaison ExperienceKnowledge of the Security Industry regulations including Operational and Client requirementsCOMPETENCIES:Excellent People Management skillsExcellent Leadership SkillsDemonstrated Administration SkillsExcellent verbal and written communication skillsStrong commitment to service and quality standards
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYyMjM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1144690&xid=1109_62239
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TVET Accreditation and Registration Manager (JB1510) Pinetown, Durban Market Related Educational Requirements: Masters degree3-5 years experience in Quality/Compliance in educationManagement experience would be beneficialHigh level of competency in MS officeDuties and Responsibilities: Manage assigned tasks related to regulatory environment in the TVET landscape. To manage and ensure accreditation and compliance across TVET brands.Management of the accreditation status with quality councils and the registration with the Department of Higher Education and Training (DHET) and for all TVET brands.Management of the sites compliance in alignment to the various accreditation requirementsEnsuring effective management of projects pertaining to outcomes received from regulator
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ESSENTIAL FUNCTIONSLoading/checking/updating cases on internal client relationship systems (DCP and BIAS), including new activations and terminations, queries and underwritingFlexi care activations each monthSubmit Terminations each week and monthEnsure that all membership movements are implemented on the monthly billingRespond to member queries where necessaryWork through induction packs each month and identify member applications for medical aidSubmitting medical aid applications to the schemes and follow upsCross check terminations with activations each week and monthAssist with provident fund withdrawal claims, ensuring all documentation is complete prior to submission for Admin Department main claims processing function being done in JHB officeFollowing up regularly on the progress of the claim in accordance to provider timelinesIf there is outstanding information from client HR/member, follow up on a regular basis until the documentation is received and submitted to the providerDelays on claims to be escalated to managedFull understanding of the clients benefits and rates per providerSpecial projectsEXPERIENCE REQUIREDMinimum 3 to 5 years experience in medical scheme membership administrationProficient in advanced Excel, Outlook, internal systems and team expectationsKnowledge of employee benefits structures (Pension, Provident, Life cover Disability Benefits), FICA, FAIS and TCF a bonus to haveFull understanding of medical aids and employee benefits, requirements, timelines, and processesWORK ENVIRONMENTBusiness Support - Performs a professional specialised support function in office and at client sites, including clerical / administrative support. May require vocational training or the equivalent experience.Category 3: Has working knowledge and skills developed through formal training or work experience. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisionsEssential Qualifications: 3 to 5 years medical aid experience either in Medical Aid Administrator or with an FSP with relevant training certificates Preferred Qualifications: 3 to 5 years medical aid experienceNQF Level 5 REFAIS
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SECURITY GRADE A MANAGERGrade A Site manager position available.Requirements:VALID DRIVERS LICENSEOWN VEHICLEWAREHOUSE EXPERIENCECOMPUTER LITERATEFLUENT IN ENGLISHREPORT WRITING SKILLSEmail CV & certificates to controlroomkzn@thompsec.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ2NTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175148&xid=1266_46571
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SECURITY GRADE A MANAGER POSITIONGrade A Site manager position available.Requirements:VALID DRIVERS LICENSEOWN VEHICLEWAREHOUSE EXPERIENCECOMPUTER LITERATEFLUENT IN ENGLISHREPORT WRITING SKILLSEmail CV & certificates to controlroomkzn@thompsec.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ2NTY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175144&xid=1266_46566
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Recruiter/Researcher (Internal) JB1554 Durban Market Related Knowledge and Experience: Solid experience with social media recruitment toolsExperience with application tracking systems and HR databasesCustomer obsessed with experience in delivery a customer centric talent acquisition serviceResearch and identify job leads to recruit forIdentify new candidates and opportunitiesKey Responsibilities: Source new candidates from sites, social media etc.Contact candidates and conduct initial screeningBuild a pool of candidates for present and future rolesUse job profiles to source relevant candidatesPlan criteria searches through all available sourcesWork with approved agencies to find suitable candidatesUnderstand and manager candidates aspirations to ensure that are put forward for the right rolesCoordinate with relevant stakeholders to build tailored job profilesMaintain communication throughout the candidate experienceShadow and learn from the Talent/HeadhunterPerform all duties of a recruiter for the entire talent acquisition process
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TVET Accreditation and Registration Manager (JB1510) Pinetown, Durban Market Related Educational Requirements: Masters degree3-5 years experience in Quality/Compliance in educationManagement experience would be beneficialHigh level of competency in MS officeDuties and Responsibilities: Manage assigned tasks related to regulatory environment in the TVET landscape. To manage and ensure accreditation and compliance across TVET brands.Management of the accreditation status with quality councils and the registration with the Department of Higher Education and Training (DHET) and for all TVET brands.Management of the sites compliance in alignment to the various accreditation requirementsEnsuring effective management of projects pertaining to outcomes received from regulator
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY2Njk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1163958&xid=1109_66694
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Our client is looking for a hardworking, responsible person with brilliant leadership skills to join their team in Durban Responsibilities: To create required SOPs (systems of procedure) and maintain current SOPsCompilations of the monthly work programs for Junior StaffManagement and review of junior bookkeepersAuditing junior bookkeepers working papers and audit file preparationProcessing of client financial information on various accounting and other software PackagesOn and off-site processing of clients accounting information (cashbooks, journals, VAT etc.)Bank, creditors, debtors & other reconciliationsProcessing monthly depreciation, accruals and other journalsMonitoring client inventory and fixed assets registersPreparation, analysis and interpretation of monthly management accountsTo prepare budgets and cash flows for clientsVAT & provisional tax calculationsPreparation of audit packs for auditorsCompletion & submissions of company (IT14) and Trust income tax returnsDrafting of Annual Financial StatementsCompletion and submission of certain statutory returnsSubmissions of various documents to SARS and other bodiesLiaising with clients, SARS and various other bodies Requirements: A minimum of 5 years bookkeeping experienceExperience with managing junior staffFull bookkeeping function i.e. Data capturing to final Trial BalanceExperience with the following computer programs: Pastel Partner/ ExpressSARS E-filing Please note that only suitable applicants will be contacted further.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk2NDQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1252114&xid=1109_96441
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Technical Facilities Manager - Durban TECHNICAL FACILITIES MANAGER ( Durban,KWAZULU- NATAL )The company is a privately owned holding company established in 2002 providing specialist services to the built environment sector across South Africa and has a number of subsidiary companiesWe have a vacancy available for aTechnical Facilities Manager to:To provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure outputs are maintained as per SLA.Key Responsibilities:Manage technical maintenance field work• Ensure staff are fully conversant with publications governing standards in order to ensure compliance with requirements. Monitor Sub-contractors on-site in order to ensure that they obey Safety Regulations and that their equipment and procedures confirm to the clients Standards.Manage Staff• Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.Administration• Prepare logs and defects and receive logs from other departments in order to ensure that all relevant items are corrected timeously.• Liaise and organise field work, co-operating closely with the client and other service providers in order to ensure a smooth and cost effective execution of work.• Co-operate with the client and other service provider in providing in providing all necessary information for detailed field planning of technical (NB air conditioning and electrical) maintenance in order to ensure optimum implementation.• Account for materials used paying particular attention to surplus materials which are correctly allocated in order to ensure compliance with budget requirements.• Initiate the necessary completion certificates on termination of maintenance, ensuring that at each stage correct signatures are obtained.HSE requirements• Reports all accidents and incidents within section promptly and ensure that formal written reports on all accidents are made timeously to ensure accurate reporting of incidents.• Conduct toolbox talks with staff and assist in talks with other the client’s staff and other service providers and monitor and advise contractor staff on toolbox talks in order to ensure optimum safety with compliance with safety requirements.• Conduct safety visits, mini safety audits on a regular basis and assist with all Risk Assessment Plans in the department in order to ensure compliance with safety RegulationsClient Relationship• Develop and maintain a successful business partnership with the client• Manage all aspects of partner interactions with the client.• Ensure outputs of SLA.• Identify value added opportunities and make proposals or presentations to the client• Develop, implement and maintain best practice for client services.• Check, manage and monitor compliance of the SLA.• Develop an effective, customer based, proactive relationship at all levels with the client.Staff ManagementEnsure direct subordinates for e
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Durban• Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voiceinfrastructure that provides platform for Borwood services.• Provide operational support for Borwood customers, resolving incidents, managing service requests and activelymonitoring infrastructure services .Key Responsibilities:Infrastructure Support- Using appropriate tools, resources and processes to troubleshoot and manage IT problems and incidents- Work with customers and Borwood staff for problem resolution- Engage with vendors as necessary to resolve network, security, system and voice faults and performance issues- Participate in 7 day support schedules and rotas.- Be a single point of contact (SPOC) for incident and service request resolution.- Build relationships with all Borwood stakeholders internal and externalInfrastructure Engineering- Perform maintenance and system upgrades for company network, security, systems and voice infrastructure.- Configuration of network, security and voice equipment and systems- Work within established configuration and change management policies to ensure success of network changes.- Assist in the installation of equipment, and provisioning of new services, as required.- Participate in departmental meetings, training sessions and company activities as required.- Use appropriate configurations, tools and follow relevant procedures to assure the security of the network.- Work closely with broader team to provide support for core and customer engineering projects.- Proactively highlight and escalate any observed vulnerabilities within Borwood infrastructure. On-going Reporting and Monitoring- Assist in monitoring key performance metrics and indicators for IT infrastructure to ensure service availability.- Assist in the monitoring of infrastructure resource utilisation, trending, and capacity planning.- Provide reporting on technical services as required by the business.- As required, create and update documentation for all relevant procedures, solutions and architecturesKnowledge Management- As required, document agreed procedures and designs.- Provide technical expertise as required to assist in business development and opportunities. Other- Support and participate in other areas of the business as and when required.- Assist with the implementation and handover of services to customers, which may include travel for site visits, etc.- Adhere to Borwood’s policies and procedures- Be willing to carry out or assist with such tasks as may be required in order to achieve deliverables, or as reasonably requested by a member of Borwood-Regularly familiarise yourself with Borwood’s portfolio of products and services, customers, suppliers and internal procedures- Be a professional and courteous representative for Borwood at all times Necessary Experience and/or Qualification- 2+ years of hands-on experience in an IT environment- Knowledge and experience of physical network, sy
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Our client is looking for a certified Scaffolding Erector to join their team in Bluff, Durban. PRIMARY DUTIES AND RESPONSIBILITIESSecurely anchor scaffold to buildings or structures.Adhere to safe work practices and procedures so that the job site is free of potential hazards.Take corrective action if potential hazards arise so that you and your team are safe from injury.Maintain good housekeeping on project sites and clean-up site at end of each day.Communicate efficiently and respectfully with customers, project managers, and fellow employeesPREFERRED SKILLSAbility to follow instructions in an efficient manner.Comfortable with heights and physical labour.Problem solving skills.Efficient commutation skills.Willingness to learn new concepts and ideas.Previous experience in construction/scaffold industries is required.MINIMUM REQUIREMENTSCertification required.Must have between 3 – 5-year experience in the role.Must be able to pass pre-employment numeracy/literacy test and background check.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ2ODUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176202&xid=1266_46850
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Main Purpose of Job
Assist the service technician and execute technical tasks, in completion of repairs and services on Trucks and related equipment.
Responsibilities:• Attend to repair and maintenance as assigned• Assist with on-road repairs under the supervision of the Service Technician• Maintain levels of productivity and efficiency as instructed• General workshop duties: (examples and not limited to)- Cleaning the workshop- Neatening areas in workshop where space is required- Assist with safely moving and washing trucks- Attend mandatory DAF per E-portal and company requirementsAdditional general responsibilities as required by the Service Technicians, Workshop Foreman and Branch Service Manager on site• Ensure that all tools and equipment is in a safe area before and after usage, and in working order. Where tools have become damaged, immediately report to Service Technician and /or Workshop Foreman on site• Ensure the work area is safe prior to starting work- Where areas are unsafe or not in an acceptable working condition, attempt to clean, dry the area and if more complex, report to Service Technician and/or Workshop Foreman for assistance- Regular toolbox inspections, report missing or damaged tools to Supervisor or Foreman• Ensure all recyclable items, i.e. paper, plastic, glass, or metal items are disposed of in the correctly allocated recycle bins or allocated areas- Ensure all actions are conducted in a neat manner taking into account health, environmental and safety factors
Required Qualifications/Experience
Grade 10 / NQF level 2 with exposure to Technology and technical practical workA certificate or Diploma in Vehicle repairs, mechanics or related filed will be an advantageA minimum of one-year experience in a workshop environment and experience in basic vehicle repairs essentialPrevious experience of DAF vehicle maintenance in a workshop (Per MEIBC codes based on years’ experience)
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjgyNjk2MzY2P3NvdXJjZT1ndW10cmVl&jid=376542&xid=2282696366
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We are currently recruiting for a Tender Manager to be office based in Mount Edgecombe.
Scouring the tenders sites
Communicating with Procurement
Completion of tender documents
Population of supporting documents
Documentation management
Binding of documents
Dealing with courier companies
Deadline driven
Fast paced
Matric
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
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The depot supervisor will manage the Germiston or Richard’s Bay depot. The depot will service the needs of collect, walk-in and cash customers, as well as small truck deliveries to customers surrounding the depot locations. The goal of the depot supervisor is to ensure the site is managed cost effectively and efficiently through the team on site to provide outstanding customer service and experience.
EE Sage Line 500 Manufacturing Warehousing Depot Supervisor (Building Material), Richards Bay, Pension + Medical + Housing All + 13th Cheque
Requirements:
Education: Diploma (logistics, supply chain, business management, operations management or related field).Work Experience: a minimum of 3-5 years working in a manufacturing environment with logistics or warehousing experience in a similar role. Management experience in a similar role (added advantage)Computer literateSystems experience: Sage Line 500 or any other enterprise resource planning tool, MS Excel, Google slides, transport management system and Google SheetsForklift Licence (added advantage)
Duties:
Customer service
Understand the products and services we offer as a business.Handle all counter sales for collection, walk-in and cash customers.Maintain accurate documentation, record and file all paperwork for customer service activities and discussions.Align with existing customer service procedures, policies and standards.Elicit customer feedback to improve service offering at the depot.Assist to coordinate and manage customer focused activities aimed at promoting the business e.g. promotional days, training days, product launches, customer visit days etc.
Operations
Ensure health and safety regulations are adhered to by everyone on site (customers, employees and transporters).Supervise day-to-day operations of the depot.Develop and manage the approved budget for the depot to ensure costs are lower or in line with the budget.Analyse cost variances to understand cost drivers and implement solutions to prevent cost creep or excessive expenditure.Improve processes to increase efficiency of the depot.Develop an operating framework that will continuously run even if some team members are absent, to ensure daily operations are not affected.Work hand in hand with customer service, planning and logistics teams to ensure activities run smoothly at the depot.
Stock manag...
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We are looking for a motivated, dynamic individual to join our Software Development team. The ideal candidate will be involved in design, build, implementation and support of Application suites from the functional specification to product, in accordance with the defined business needs. The role requires scheduling, prioritisation, successful delivery of improvements, bug fixes and support of the product suite, in consultation with the Team\ Project Leads, and using defined SDLC standards.
Primary Responsibilities for the Role
Technical analysis & design
Ability to understand and interpret requirements and technical specifications;Ability to produce technical specifications of small-medium complexity programs;Ability to produce database designs;Ability to provide technical estimates to work.
Support and development
Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Provide daily technical, functional and operation support for the existing software applications;Available to provide After-hours and 24/7 support on a rotational basis;Provide first line support to the customers when required;Must be able to communicate with customers and keep a good rapportMust be able to prioritise between project work and customer supportMust be willing and available to travel to site for project and or support when required.
Testing
Construct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Desired Skills, Experience and Qualities:
Skills
Is a self-starter who requires minimal supervision, and takes high ownership of work assignedMust be able to provide guidance and support to junior developers to ensure that project deliverables are met in the required quality standards, time and budget estimations;Takes a logical, analytical approach to problem solving and pays close attention to detail;Ability to work under pressure;Ability to work from test scripts as well as the ability to complete independent, non-script based testing;Good communications skills (verbal and written);Experience using different development methodologies by the organisation;Takes ownership of assigned tasks, maintains ...
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On Site Supervisor
Requirements:Grade 12Tertiary Education (an advantage)Previous experience within the Recruitment Industry / Warehouse / DistributionOwn vehicle is essential
Required Competency:
Positive Attitude, Empathy
Good Communication Skills
Attention to detail
Ability to work under pressure, deadline driven
Working knowledge of BCOE,WCA/IOD, Health & Safety, Benefits and bargaining councils
Key Performance Indicators
Effective Associate Recruitment and Management
Build and Maintain Client RelationshipsAssociate Attendance Management and ReportingManagement of Cost to Serve Client (Maintain Margins)Maintain Organizational Compliance
Daily Activities:Client Service:
Clients serviced according to Service Level Agreements. Associate Service:
Effective recruitment to competently meet Client requirements.Manage Legal and Financial Risk through Statutory and Legislative Compliance adherence.
Recruitment:Maintain updated Associate Database specifying details of suitably competent Associates.
Induction: Ensure that Associates fully understand, and comply with, specific Client Rules and Regulations.Associate Care: Ensure workplace Health & Safety compliance and follow IOD procedures when required.Record Keeping: Maintain Invoice & Associate Files to include all Mandatory Information.Associate Attendance Monitoring: Daily Attendance/Absenteeism Timesheet recording and Status.Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines thereby ensuring accurate and timeous Associate earnings payments and Client Invoicing.Support Organizational Development through communicating possible new and existing Client growth requirements to reporting Manager.Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.
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Purpose of the Role : Management of Temporary Associates in line with Client Service Level Agreements and Legislative compliance obligations.
Requirements:
Grade 12
Tertiary Education (an advantage)Previous experience within the Recruitment Industry is essentialOwn vehicle is essential
Key Performance Indicators
Effective Associate Recruitment and Management
Build and Maintain Client RelationshipsAssociate Attendance Management and ReportingManagement of Cost to Serve Client (Maintain Margins)Maintain Organizational ComplianceWorking knowledge of BCOE,WCA/IOD, Health & Safety, Benefits & Bargaining Councils
Daily Activities:
Client Service:Clients serviced according to Service Level Agreements. Associate Service:
Effective recruitment to competently meet Client requirements.Manage Legal and Financial Risk through Statutory and Legislative Compliance adherence.
Recruitment:
Maintain updated Associate Database specifying details of suitably competent Associates.
Induction: Ensure that Associates fully understand, and comply with, specific Client Rules and Regulations.Associate Care: Ensure workplace Health & Safety compliance and follow IOD procedures when required.Record Keeping: Maintain Invoice & Associate Files to include all Mandatory Information.Associate Attendance Monitoring: Daily Attendance/Absenteeism Timesheet recording and Status.Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines thereby ensuring accurate and timeous Associate earnings payments and Client Invoicing.Support Organizational Development through communicating possible new and existing Client growth requirements to National Operations Manager.Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.
Desired Skills:
Professional CommunicationsPositive AttitudeEmpathyRecruitment & SelectionAttention to detailSelf MotivatedDeadline driven
Desired Work Experience:
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This incumbent is responsible for fulfilling the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to:
· Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site.
· To ensure end to end service delivery on behalf of members and employers for all queries.
· To ensure communication and engagement to employers, members, and stakeholders of the Fund.
· To resolve all queries and actively monitor service delivery on the Fund, take appropriate steps to ensure that SLA is delivered.
Walk in Members
Receive members and help them with submission of their claims and all queries.Ensure that all due diligence is completed in processing the claims and all other queries.Check that all claim documents are available: Viz. ID, forms tax numbers etc.Act as a service rep to ensure that all forms are completed fully to ensure timeous payment. Guide the member ito education and completion of all paperwork to prevent come backs. Viz, To Advise member of any outstanding documentation or what will affect the delay of the claim.Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund).Escalate claims that are outside the service level agreement.Assist with all walk in queries to ensure end to end service and delivery eg. Advising members who come to enquire about their membership on their statusLiaise with various departments/stakeholders wrt member claims eg to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Ensure reporting daily to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per month.To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOs.To ensure that all administrative tasks relative to the training including full recon, outstanding claims and unallocated contributions have been obtained.To check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visits.To escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on.
Reporting and Admin
Submit daily and weekly reports including any ad-hoc reports as and when required by businessAll claims and documents to be uploaded and indexed on Everes...
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
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