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If you are a motivated individual and would like an opportunity to be an Uber or bolt driver then this position is ideal for you.
Driver must meet the following requirements.
Must be over the age of 30.
Must have a safe parking space for the vehicle.
Must be in the CAPE TOWN area
Must be trustworthy and of sober habits.
Must have driver’s license with pdp.
Must have safety screening certificate.
Must have driver evaluation certificate.
Must have all other requirements as per UBER or BOLT.
Previous experience will be beneficial.
This position is for the greater Cape Town area. The vehicle is a MANUAL Hyundai Grand i10.
WhatsApp or call me on 0631902940
17h
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I am very hardworking and friendly please don't hesitate to call me
17d
We are an Integrated one stop IT centre for web design, digital marketing, lead generation, online advertising and marketing, graphic design, app design, phone flashing computer upgrades, repairs and maintenance. We do brand awareness and help you grow your business!
Call or whatsapp 073 988 5211
2mo
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The Role: Team Leader â?? Inbound Contact Centre Cape Town Shift environment OVERALL PURPOSE OF JOB: The position of the Team Leader is to lead an inbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with iSON Xperiences customer goals and objectives. A strong focus upon the delivery and achievement of staff satisfaction and customer satisfaction targets are essential.Main Responsibilities will include but will not be limited to: Leading and managing a team of 15 â?? 20 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyTotal performance management, monitoring and driving team targetsAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyProvide coaching and feedback to agents weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career developmentResolve daily queriesCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryAssess and identify training needsPromote service deliveryEscalate and manage customer queries as requiredCoach staff on BTG/BPS policies and proceduresCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisDevelop and gain approval of and execution of all deliverablesDevelop, contribute to and maintain the team and Contact Centreâ??s outputs and KPIâ??sStrong internal and external relationship buildingRepresent the customer to the rest of the business â?? Customer AdvocateExcellent communication both oral and writtenEnsure escalations processes are maintained and implementation of new processes with team buy inBe proactive with own development using available learning resources on a daily basis. KNOWLEDGE AND SKILLS: Proficiency in MS OfficeGood interpersonal conflict resolution skillsGood team leadership and people management skills Skills and Experience: Grade 12 / Matric essentialDiploma/Degree AdvantageousPrevious Team leader experience within a Contact Centre environment BPO Experience EssentialTelecommunication experience highly advantageousGood performance management experienceÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgxMzExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209189&xid=1109_81311
2y
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Student Support Supervisor (JB1579) Century City Market Related MAIN PURPOSE OF JOB: To maintain customer satisfaction, service delivery and student retention through effective management of the Student Support and Student Services Department and related sub-departments.REQUIREMENTS OF THE JOB: Grade 12Tertiary qualificationExcellent people supervisory qualification or relevant working experienceExcellent communication skillsPC skills, MS office proficientProfessional and confident telephone mannerExcellent organisation, negotiation and admin skillsAbility to research and compile business casesExperience in call center technologiesKEY PERFORMANCE AREAS: Manage team leaders and student advisorRecruitment and trainingWeekly, monthly reports for Operations ManagerOperational planning and execution in contact centreStrategic forecasting and re-reengineering of department to enhance service excellenceContact centre/department and client data analysisEnsuring that service levels are achieved and enhanced with clients and service providersPerformance managementRegular staff meetingsEnsuring agent motivation and alignment to business protocols, vision and missionOversight and day to day management of staff within departmentMIS reporting Management, development and leadership of staffManagement of policies and proceduresOperational planning and reportingManagement of department payroll and spendAdhoc duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NjM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167073&xid=1109_67639
2y
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Call Centre Agent (JB1581)Century CityR5000 R6000 per monthThe Administrative Support Call Agent will act as a single point of contact and will answer incoming student queries, manage complaints, troubleshoot significant student problems and provide general academic information and technical support. The Agent will be a member of the primary student administrative support team and will be responsible for assisting in resolving queries over the phone, email and via other mediums used for interaction.Educational requirementsGrade 121-3 years previous customer service experience preferably in an omnichannel environmentUnderstanding of the student journey in distance educationDuties and responsibilities:Customer enquiry resolution and customer retentionAchieve agreed targetsReportingAdhoc duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NjI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167062&xid=1109_67625
2y
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Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Minimum 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, MiFi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNDkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178545&xid=1109_70492
2y
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To design and deliver training/facilitation in line with the company and client objectives . To learn and continuously develop the content and delivery styles required to train new and existing employees. Be able to confidently deliver required courses with exceptional product and skills knowledge passed on to all training groups.This position would be suitable for a person currently residing in Cape Town.
*Key Responsibilities: *
* To work with the project manager and relevant Seta to understand the programmes and the project deliverables
* Design, develop, facilitate training programmes based on the needs of the Seta and the company
* Be able to develop, update and arrange material fit for new starters and also existing employees
* Delivery of all required tasks in the specified timescales aligned to business objectives
* Ensure timeous completion and submission of all Training Documentation inline with compliance policies (marking registers, reports etc.) to Skills development Training Managers
* Adhere to all Departmental policies and procedures
* Ensure company values and standards are portrayed through effective management of training groups
* Motivate and develop trainees to perform at the required standards for both existing and new trainees
* Manage training groups aligned to HR policies and procedures
* Communicate feedback on training groups and material effectively
* Work closely with Skills Development Managers to ensure continuous personal development
* Familiarise yourself with all content changes/training design and methodology
* Knowledge of Skills Development Legislation
* Flexibility to accommodate a 24/7 365 day working environment
* Manage and maintain in-house training facilities and equipment
*Competencies, Skills and Abilities:*
* Experience in training facilitation, design and delivery
* Excellent communication skills (in English)
* People Skills & Relationship building skills
* Good command of the MS Office suite
* Administration and filing skills
* Public speaking and presentation skills
* Facilitation skills
* Junior Management skills
* Upskill and develop learners who are entering the call centre environment
Market Related
*Competencies, Skills and Abilities:*
* Experience in training facilitation, design and delivery
* Excellent communication skills (in English)
* People Skills & Relationship building skills
* Good command of the MS Office suite
* Administration and filing skills
* Public speaking and presentation skills
* Facilitation skills
* Junior Management skills
* Upskill and develop learners who are entering the call centre environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3NTg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193858&xid=1555_27585
2y
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A well established international call center is looking to recruit a Senior Call Centre Sales Manager to join their organisation. Suitable candidates will need to meet the below criteria. You will also need to be flexible as operating hours for the organisation are from 08:00 am to 01:00 am.Please do not apply if you are not based in CAPE TOWN, WESTERN CAPE. Senior Call Centre Sales Manager will NOT be working remotely. Candidates applying from outside of Cape Town will need to be willing to relocate for the role at their own cost. The purpose of the role:The Senior Call Centre Sales Manager will be responsible for overseeing Sales Operations. The Senior Call Centre Sales Manager will be driving the management team, agents and employees to grow the department sales each month by communicating, sharing new strategies aligned with the business initiatives and designing plans to meet sales targets while developing and cultivating relationships with employees.Operating HoursDay shift: 08:00 - 18:00 Night Shift: 12:00 - 21:007 Days a weekThe Senior Call Centre Sales Manager will need to be available after hours (after their shift) as well in the event of emergencyRequirements5+ years experience in strong Call Centre sales environment2 + years experience in Call Centre operations would be advantageous Business Management Degree, DiplomaDrivers License and Own TransportStrong communication skillsExcellent written and verbal communication skillsEager to meet and exceed expectationsStrong understanding of Sales platforms, pipelines, reportingPassionate about sales and the processAnalytical and able to provide reporting on statistics
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MDQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123481&xid=1266_38045
2y
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*Reference: 37904218*
Capitec Bank is a leading South African retail bank that focuses on essential banking services and provides innovative transacting, savings, insurance, and unsecured lending products to individuals. Capitecs mission is to make banking simple and transparent to help clients regardless of their level of income or assets to improve their financial lives through a single solution, called Global One.
*Purpose Statement*
* To lead a diverse software development team to build the new branch front end systems that will provide a great experience to our clients into the future
* To provide direction to and lead teams responsible for the full product lifecycle to ensure successful delivery of all product features, support and maintenance related tasks within the Capitec Bank Branch New Systems Team
* Coach, support and mentor team members to grow in their roles
* Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
*Experience**Minimum:*
* 5 years experience in Front End software development management including experience in leading a technical team.
* Experience in progressive database or software development roles
* Stakeholder relationship engagement and management
* Responsibility for delivery in a fast-moving environment
*Qualifications (Minimum)*
* Grade 12 National Certificate / Vocational
*Qualifications (Ideal or Preferred)*
* Bachelors Degree in Information Technology - Computer Science or Information Technology - Programming
*Knowledge**Minimum:*
* General business acumen
* The retail credit industry
* Banking industry
* Budgeting and accounting principles
* Business analysis and design
* Implementation and maintenance of financial and contact centre systems and procedures
* Project Management principles and methodologies
* Systems Development Life Cycle (SDLC)
*Ideal:*
* Central Collections environment
* Capitec Bank Systems Environment
* Capitec Bank Business Model
* Agile development principles
*Skills*
* Communications Skills
* Interpersonal & Relationship management Skills
* Analytical Skills
* Negotiation skills
* Attention to Detail
* Problem solving skills
* Numerical Reasoning skills
* Decision making skills
* Leadership Skills
* Management skills
* Project Management Skills (Methodolgy Specific)
* Planning, organising and coordination skills
*Competencies*
* Deciding and Initiating Action
* Leading and Supervising
* Working with People
* Applying Expertise and Technology
* Planning and Organising
* Delivering Results and Meeting Customer Expectations
* Coping with Pressures and Setbacks
*Conditions of Employment*
* Clear criminal and credit record
*Skills*
* Communications Skills
* Interpersonal & Relationship management Skills
* Analytical Skills
* Negotiation skills
* Attention to Detail
* Problem solving skills
* Nume
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk2MDdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139366&xid=1555_9607
2y
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Head of Network Operations CentreLocation: Century City, Cape Town Our client is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Their expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. They hire experienced top talent people which enables them to offer exceptional business services, while enjoying a “work hard play hard” engaged environment. Purpose of the RoleWe are looking for a Head of NOC. The role involves hiring, managing, and training a team of NOCoperators working closely with Incident Managers and SRE and assisting Head of IT to help maintainand support operations 24/7. Key areas of responsibilities includeHire, develop, and retain highly responsive focused engineers to ensure the effective operation of the department.Evaluate technical skills of the team to ensure the is an appropriate level of expertise.Take responsibility for the day-to-day operation of the team, providing overall guidance and supervision.Develop and own the processes and procedures used by the team, based on best practice for the business and industry.Ensure that up-to-date technical documentation exists for process, procedures, troubleshooting and run books for the team.Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.Develop key dashboards for transparency of reporting uptime and other metrics as identified.Handle escalations and manage support from different levels.Ensure NOC team have the right tools and access required to troubleshoot and resolve incidents. Working closely with SRE to build the tooling where required.Work with other teams to ensure that the tooling and processes around monitoring are fit for purpose.Managing Operators rosters ensuring we have 24/7 coverage.Help with the standardization and automation of monitoring across multiple environments.Conduct team reviews and be responsible for personal and career development of team members. The ideal candidate for this rolePrior experience in working in a 24/7/365 Network Operations CentreExperience of monitoring tools. DataDog runs all our monitoring.Skills working with both the cloud and physical datacentresExperience working with tools to help set up and manage on-call rotations and escalation. We use OpsGenieUnderstanding of metrics, logs and how to cross-relate themExcellent leadership qualities and demonstrated history of successfully leading teamsExcellent skills in developing processes and procedures for client & In-house teamExcellent oral communication skills, writing and presentation skillsAble to analyze problems, issues & needs and provide robust but adaptable solutions which meet current and future requirementsCapable of working under pressure/using own initiative with minimal supervisionTeam player, who contributes ideas and suggestion
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjMwODg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1137870&xid=292_230884
2y
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NEW WORK: We have some new work at a leading cloud based centre technology in the country! This is a fast-growing team doing some exciting work in the world of AI/Chatbots! We are looking for API Engineers keen expanding on their skills and interested in innovative technology, working with various African clients and providing services digitally.
This is a permanent role with offices in Cape Town; other perks include flexi- hours and remote work giving you the perfect work-life balance that everyone needs!
*You can land the job with the following:*
* 4+ years’ experience in Object-Oriented programming, Caching Techniques, SQL
* You are skilled some or all of the following: SOAP, WSDL, J2EE, RESTful Web Services & PHP
* You are an extravert by nature, collaborative and highly motivated
* You are someone who follows process. - Agile methodologies, documenting, embrace some sort of structure
*Qualifications:*
* National Diploma in Information Technology or equivalent Degree/ Diploma
Reference Number for this position is *ND53711-2021 *which is a permanent position based *remotely *(offices in Cape Town) offering a salary of between *R480k to R600k CTC *salary negotiable on experience. E-mail me on (nicoled@e-merge.co.za)(mailto:nicoled@e-merge.co.za) , at (www.e-merge.co.za)(http://www.e-merge.co.za) or call her for a chat on (011 463 3633)(tel:0114633633) to discuss this and other opportunities.
Are you ready for a change of scenery? e-Merge IT recruitment is a niche recruitment agency. We offer our candidates options so that we can successfully place the right people with the right companies, in the right roles. Check out the e-Merge IT website for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIyMzVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134312&xid=1555_2235
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The purpose of this role is to work closely with the Business to help them understand performance data and provide insight.
*REQUIREMENTS:*
* Relevant tertiary education in a related field
* 2 Years’ experience in the capacity of a Performance Analyst & Leadership within an Outsourced Call Centre Environment
* Effective communication skills (verbal, written and presentation)
* Competent in the use of Microsoft Office
* *Previous Experience managing people*
* Evidence with supporting employee growth
* Experience with presenting to Senior Management
* Experience running workshops and working with business stakeholders to devise appropriate reporting and dashboard formats
* Experience working closely with key operational stakeholders to understand the wider business objectives and how quality data solutions can make a positive impact
* Previous experience in a *Data Analyst role*
* Call Centre experience desirable
* *SQL ad Power Bi experience* highly beneficial
*COMPETENCIES REQUIRED:*
* Natural ability for staying ahead of trends
* Ability to function under pressure and maintain a positive can- do attitude
* Methodical approach, while understanding the importance of meeting deadlines
* Available to work on a flexible basis as operationally required
* Strong service-orientation
* Able to manage competing priorities and complete tasks within rigid deadlines
* Reliable and organised
* Self-motivated, takes responsibility and has a sense of pride in their work
* Demonstrated decision making skills in a fast paced, team environment
* Highly organized and methodical
* Ability to multitask and be resilient to change, resourceful
* Ability to communicate and work effectively with stakeholders on all levels
* Uses initiative/ judgement
* Strong team player
*DUTIES & RESPONSIBILITIES *
* Manage and support a team of 4 Performance Analysts ensuring they have the correct support to complete their day to day tasks
* Manage 1 to 1’s and Development paths
* Manage all HR queries for the team
* Produce weekly updates of the work carried out by the team
* Task management for the team. Highlighting any Risks in advance for outstanding work items
* You will consult with stakeholders, find patterns and trends, highlight potential issues and make recommendations for improvements.
* You will work with a range of tools, predominantly *SQL Server*, *Power BI*, *Excel* and *PowerPoint*, to produce complex but easy to understand dashboards and reports.
* You will also need to be comfortable and capable presenting your findings to senior management, on a one to one or group basis.
*REQUIREMENTS:*
* Relevant tertiary education in a related field
* 2 Years’ experience in the capacity of a Performance Analyst & Leadership within an Outsourced Call Centre Environment
* Effective communication skills (verbal, written and presentation)
* Competent in the
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133470&xid=1555_574
2y
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A well established international call center is looking to recruit a Senior Call Centre Sales Manager to join their organisation. Suitable candidates will need to meet the below criteria. You will also need to be flexible as operating hours for the organisation are from 08:00 am to 01:00 am.Please do not apply if you are not based in CAPE TOWN, WESTERN CAPE. Senior Call Centre Sales Manager will NOT be working remotely. Candidates applying from outside of Cape Town will need to be willing to relocate for the role at their own cost. The purpose of the role:The Senior Call Centre Sales Manager will be responsible for overseeing Sales Operations. The Senior Call Centre Sales Manager will be driving the management team, agents and employees to grow the department sales each month by communicating, sharing new strategies aligned with the business initiatives and designing plans to meet sales targets while developing and cultivating relationships with employees.Operating HoursDay shift: 08:00 - 18:00 Night Shift: 12:00 - 21:007 Days a weekThe Senior Call Centre Sales Manager will need to be available after hours (after their shift) as well in the event of emergencyRequirements5+ years experience in strong Call Centre sales environment2 + years experience in Call Centre operations would be advantageous Business Management Degree, DiplomaDrivers License and Own TransportStrong communication skillsExcellent written and verbal communication skillsEager to meet and exceed expectationsStrong understanding of Sales platforms, pipelines, reportingPassionate about sales and the processAnalytical and able to provide reporting on statistics
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MDQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123481&xid=1266_38045
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Cape Town – Office-based or Remote position availableSalary: R15 500 – R16 000 pmTraining: 4- 6 weeks (Fully Paid), Probation period: 4 months Requirements: Fluency in Italian language: Verbal & Written skills essential (Advanced/Fluency level)Permanent SA Residency/SA ID/Valid work permitRotational shifts Mondays – Fridays Mon – Fri (9am – 7pm) Rotational includes rotational Saturdays & public holidays as operationally required.Flexibility to work shiftsExcellent customer service skills essential. Experience in Call Centre or Travel & Tourism industry preferred.Excellent Computer literacy & technical skillsQueries in customer relations department in Italian & English languages
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM1NjQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1121625&xid=1266_35642
2y
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The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The incumbent is also responsible for contributing to the design, testing, delivery, and improvement of software applications.Permanent: Cape Town and JohannesburgBusiness Requirements Attend Business Analysis -Scoping SessionsStandard Operating Procedure review and improvements to be documented into End-user training guidesRequired to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)Create Reports and Forms Design in Crystal Reports.Problem solving & support (during and after implementation. Key deliverables and outputs Provide support on software programmes by fielding incoming tickets from end users..Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes.Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads.Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications.Actively participate and support the roll out of group-wide IT projects, especially related to new business applications.Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchaseEnsure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility.Create and manage constructive relationships with internal and external providers, including but not limited to developers, Business Intelligence, IT infrastructure team, software vendors and software development vendorManage second line support service providers in terms of delivery and task tracking..Ensure that all reports and administrative documents are completed as agreed. This includes incident reports, status updates and applicable monthly reports..Provide guidance and learnings to other team members.Internal customersAll business units and functional departments in the organisationTeam members Qualifications and Experience Degree in Computer Science / Information SystemsIntroduction to business analysisIntroduction to project management2 - 3 years in IT application support providing support to end usersExperience in
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216615&xid=1108_60028
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*Reference: PC001070-MEH-1*
Our client is a world leader in offering products for frequent and discerning travelers. They are looking for an immediately available *Customer Service Advisor – French speaking*.
You will be dealing with VIP clients – high standards of work is non-negotiable!
*A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION
*
EMPLOYMENT TYPE *: PERMANENT*
SECTOR * : CALL CENTRE*
START DATE *:* *6 JUNE 2022*
*DUTIES:*
* Take inbound calls in a professional manner
* Handle & overcome objections in a professional and effective manner
* Adhere to targets
* Take inbound calls from an international customer base
* Handle both internal & external e-mail correspondence to and from clients
* Work towards resolution time periods, quality standards and targets
* Reach call resolution timeously
* Develop excellent relationships with all stakeholders
*REQUIREMENTS:*
* French (Read, Write & Speak)
* Work on weekends and shifts as required
* Flexibility and easily adaptable to pressurized environments and change
* Proven customer service orientation
* Problem solving skills
* Applied foreign language in previous work experience
* Ability to multi task
* Exposure to travel
* Meet targets
* Attend regular training sessions
*HOURS:*
Monday – Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):
* 09:00 – 18:00
* 12:00 – 21:00
* 15:00 – 00:00
* 17:00 – 02:00
* 18:00 – 03:00
* 20:00 – 05:00
* 00:00 – 09:00
Will be working SA Public Holidays
*
INCENTIVES:*
* 75% medical aid contribution
* 3% provident fund contribution
* 100% death cover
* Unlimited free access to airport lounges
* Free transport for after hour shift, week-ends and Public Holidays
Should you meet all the requirements, apply on our website at (www.statusstaffing.com)(http://www.statusstaffing.com) or e-mail (margaret@statusstaffing.com)(mailto:margaret@statusstaffing.com) before 25/05/22.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
R 9558.6 - Monthly plus R955-86 incentive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243614&xid=1555_55941
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A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATIONEMPLOYMENT TYPE : PERMANENT SECTOR : CALL CENTRE START DATE : 6 JUNE 2022 DUTIES: Take inbound calls in a professional mannerHandle & overcome objections in a professional and effective mannerAdhere to targetsTake inbound calls from an international customer baseHandle both internal & external e-mail correspondence to and from clientsWork towards resolution time periods, quality standards and targetsReach call resolution timeouslyDevelop excellent relationships with all stakeholders REQUIREMENTS: French (Read, Write & Speak)Work on weekends and shifts as requiredFlexibility and easily adaptable to pressurized environments and changeProven customer service orientationProblem solving skillsApplied foreign language in previous work experienceAbility to multi taskExposure to travelMeet targetsAttend regular training sessions HOURS: Monday Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):09:00 18:0012:00 21:0015:00 00:0017:00 02:0018:00 03:0020:00 05:0000:00 09:00Will be working SA Public Holidays INCENTIVES: 75% medical aid contribution3% provident fund contribution100% death coverUnlimited free access to airport loungesFree transport for after hour shift, week-ends and Public Holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242677&xid=1109_94501
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Cape Town - The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with your manager:1. To call all qualified leads provided by the Employer for the purpose of selling insurance products.2. To register all outcomes.3. To check that all your outcomes are correct.4. To meet the agreed targets as set out and communicated by management.5. To comply with the necessary regulations by adhering to the compliance prompts as determined within the Telemarketing Script.6. Professional presentation of the company’s products and services7. To perform ad-hoc calls for the maintenance and updating of records.BenefitsGood basis plus uncapped commission (avg can be 16 – 18k, can go as high as 35k)Medical insuranceBig incentives (TVs, etc)Chill area + arcade gamesCan take a certain group right through to getting insurance industry certifications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NjIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187837&xid=1266_49621
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
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