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QUALIFICATIONS AND EXPERIENCE:
• Grade 12 (Matric)
• Minimum of 2 - 4 years’ experience in administrative environment.• Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office)
Office Support:
• Maintain the reception area. Must always look professional.• Ensure the efficient and effective operation of the reception area.• Answer all incoming calls and direct caller’s inquiries to the relevant person.• Communicate detailed and accurate messages to staff members.• Receive and act as first point of contact for all contractors/customers/ tenants and assist with queries.• Hostess and welcome guests, directing them to appropriate boardroom.• Preparing boardrooms for tenants, clients, and team meetings.• Inform relevant staff of visitors’ arrival.• Offer refreshments to visitors.• Assist scheduled contractors with access to the building.• Manage communication to both retail and corporate tenants at the Marc.• Daily checks on the cleanliness of the precinct e.g. bathrooms, pick-up zones, smoking areas.• Keep and maintain a key register for all vacant shops and offices within the precinct.• Project a professional image of the company by:
o Delivering friendly and efficient service.o Ensuring calls are dealt with speedily.o Effectively answer or direct queries or enquiries.
• Assist the property management team with all administrative functions of the office.• Ensure all new tenants are sent flowers to welcome them to the Marc.• Update the internal telephone directory monthly.• Responsible for all other duties as assigned by management.
Administration of Precinct:
• Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the precinct in respect of:
o Processing of internal & external written and telephonic communicationso Logging calls for all reports handed in by the service providers or property management team.o Assist in managing invoice spreadsheets and ensure that contractor’s quotes and invoices have been forwarded for payment to the finance department.o Follow up on all outstanding invoices to ensure payment is made.o Assisting with the coordination of cleaningo Ensure enough cleaning staff, as per SLA is on site daily.o All equipment is available and fully functional.o Ensure security is on site, as per SLA.o Daily efficiency of the help desk.o Attend all Property Management Meetings, record and communicate minutes time...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTQ2NjM5NjUzP3NvdXJjZT1ndW10cmVl&jid=1627244&xid=2946639653
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Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)
Key duties and responsibilities:
Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media
Identify and assess customers needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customers satisfaction
Maintain a high level of product knowledge to effectively address customer questions and concerns
Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)
Skills, attributes, experience and education:
At least 2 to 3 years customer service experience
Customer-centric attitude
Strong communication skills as well as excellent English written skills
Problem-solving ability and conflict handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous
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Cape Town - Our client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.The ideal candidate for this role will be experienced in creating and implementing new technology road map and propelling the business forward to meet the strategic objectives. The candidate would also be very knowledgeable in IT and computer systems and has a solid technical background while able to manage and motivate people. The position will be part of the exco, reporting directly into the CEO, as well as contributing and leading technology in all aspects of the business.The position provides strategic informational and technical leadership in collaboration with other support departments (Product and Strategic Execution), enabling our organsiation through innovative application of information and communication technologies.This position oversees all IT (Information Technology) functions and leads a team of IT managers (Engineering, Technical Services, Enterprise Architecture and Business Intelligence), who manage the company’s technology operations and the implementation of new IT systems and policies.The goal is to ensure IT systems and people are effective and functioning within the limits of budget, time and specifications of the company, specifically:Responsibilities• Oversee institution-wide ICT operations, and report to the management and governance structures and manage the IT Division with its large staff complement• Alignment of ICT policies, regulations and practices with the relevant national and international best practice and evidence• Identifying, developing and implementing appropriate ICT frameworks, standards, best practices in the ICT sectors, policies and regulations• Oversee the development and management of technology policies and procedures to comply with legislation in respect of data management• Operational and tactical planning and management to ensure effective and efficient delivery of ICT services, for information systems related all aspects of retail, as well as access control and various electronic communication facilities, i.e., communication networks, data centers and cloud platforms.• Planning, implementing and maintaining standard industry practices, such as ICT Architecture, ICT Service Management, IAM and ICT Security Management, ICT Risk Management, ICT Infrastructure change management.• Operational, tactical, and strategic planning and management of cyber security, including cyber risk assessment and mitigation, acquiring and sharing of threat intelligence, and disaster preparedness and recovery.• Oversee long-term operating strategy for the IT Division in support of effective and efficient service delivery and aligned with the retail strategy• Operational and financial management and responsibility for cost-effectiveness• M
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Cape Town - Or client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all customer expectations.The ideal candidate for this role will be responsible for producing automated reporting and analytical solutions to support business operations and business strategy.Responsibilities:• Work closely with senior marketing planners to drive key metrics such as response rate, marketing efficiency and ROI• Track and review performance of all areas to ensure targets are met• Setup measures and track strategic initiatives• Run ad-hoc in-depth analysis across different data sources• Understand the business process in order to create new analysis that will highlight areas for improvement• Develop analytics to review resource planning and discover opportunities to increase efficiency• Develop analytical models to drive sales opportunities within the customer base and improve contact strategies• Take the lead on assigned or self-initiated projects for the ops area from inception to execution• Serve as a soundboard for Operations Managers relating to challenges and solutions for their specific areas• Work with BI and Product owners to find automated solutions to streamline operational processesRequirements:• Mathematics or Statistics related degree (preferred)• Minimum of 2-3 years’ experience in analysing data• MS Excel proficiency• SQL query writing skills is essential• Experience in big data reporting packages will be an added advantage (e.g. PowerBI/ Qlikview/ Tableau)Benefits:• Flexible benefits to structure your own package• Creative agile work environment• Flexible working hours• Café and lounge area• Staff restaurant with a variety of healthy meal optionsValues:• Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in everything that we do
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We have an exciting opportunity for a Paid Media Manager with a passion and ability to manage various brands or campaigns. The ideal candidate will be an innovative, creative, independent thinker, with a passion for digital advertising, who will add value to our client service team, with strong project management and people skills.We are looking for an internet savvy individual with sound knowledge of the digital advertising industry to fill this position.The main role of the Paid Media Manager is to implement and optimize search advertising campaigns across various platforms. They are responsible for campaign optimization, analysis and reporting and also act as a technical contact between account managers, clients and creative agencies. Paid Media Managers must therefore be able to communicate effectively and manage internal and external client expectations.REQUIREMENTS Essential Requirements:Experience in running, implementing & managing Google Ads campaigns (Yahoo, Bing Search campaigns advantageous)Experience in implementing & managing Re-marketing & Shopping campaigns is advantageousExperience with setup and testing of tracking requirements of online campaignsKnowledge of PPC Search best practises and optimization techniquesPaid Media Manager Responsibilities would include (Search): Pre-launch brief & strategy discussion.Keyword research, client research, competitive landscape analysisOverall account creation & set upOngoing optimization & strategic feedbackPerformance - Ensure campaign targets are met (e.g. CPA / ROAS)Client & Internal Reporting for both operational & invoicing purposesTraining & DevelopmentExcellent computer skills (MS Office essential - intermediate to advanced Excel)Internet savvy & passionateHighly organised with an eye for detailAble to work very accurately with numbersAble to work on own initiative, prioritise workload and juggle multiple tasksExcellent administrative, communication and time management skillsGood command of both written and verbal EnglishMinimum of 2 years digital / campaign management experience Advantageous:Experience managing Display (GDN / Youtube / Smart Display) campaignsGMP Stack knowledge / experience (in particular SA360)Facebook Business Manager / Twitter / Criteo knowledge / experienceExperience running eCommerce / Retail campaignsGood knowledge of Digital Marketing LandscapeKey competencies and work ethic:Exceptional communication skills both written and verbal and display professional and exemplary behaviour at all timesSpecialised knowledge - have worked in a serious, thoughtful and sustained way to master the specialized knowledge needed to succeed in their fields; and that they keep this knowledge up-to-date so that they can continue to deliver the best work
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Spark ATM Systems is South Africas premier independent ATM deployer installing convenience ATM’s into shopping centre, retail, petroleum, leisure and hospitality locations countrywide. The Company is owned by Cardtronics plc, the world’s leading ATM deployer operational in 10 countries and listed on the Nasdaq Stock Exchange (CATM) in the USA.
The Company is experiencing significant growth and therefore seeks a skilled candidate who wants to be part of a dynamic and fast-paced work environment. The position of CIT Communications & Admin Coordinator exists in Paarden Eiland for a qualified individual, who can assist with inbound and outbound customer care and liaise with the CIT team.
*RESPONSIBILITIES:*
• Monitoring connectivity of ATMs to the host and resolving all terminal status issues and/or errors.
• Liaising with the CIT team to ensure maximum uptime and optimal resolution.
• Inbound customer care – technical ATM matters; billing and rebate queries, documentation, and consumables
• Outbound customer care – refill ATMs, CRM calls, pre and post installation calls for ATM
• Resolving issues telephonically with clients
• Liaising with, and dispatching the CIT team/s to sites
• Handling Saswich Queries raised by customers / issuing banks.
• Troubleshooting and resolving when systems are down / problematic.
• On-call cycle on weekends / public holidays or weekend shift work.
• Management of projects – 3rd tray upgrades, new site take-ons and rezoning changes.
• Monitoring of critical/suspect sites and ensuring they are actioned timeously.
• Logging all inbound and outbound calls on ATM Manager software
• Following up and actioning all open events timeously
• Raising events for matters that require a site visit.
• Managing relationships and dealing with 3rd party service providers
• Ensuring constant revision and refining of processes and procedures
• Reporting of data and deliverables on a timely basis
• Assistance with general office admin and filing
• Customer dispute resolution
• Ensuring that CIT related emails are assigned, actioned and resolved within the agreed upon SLAs.
• Sending and monitoring receipt paper provided to CIT cash centres within the cost brackets assigned.
• Assisting with all CIT functions e.g. Cash planning and inactive CITs
*REQUIREMENTS:*
• Grade 12
• Relevant tertiary qualification is advantageous
• Previous administration experience in one of the following related industries is beneficial: POS devices, lotto, value-added services or other related industries
• Good customer relations and professional communication skills
• Fully computer literate (including MS Office)
• Fluent in English
*COMPETENCIES:*
• A passion for excellence in all aspects of your career
• Must possess people skills and a personal style that will establish credibility with internal and external customers alike
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzc3OTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136795&xid=1555_7795
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The Role: Our company is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations. Â Skills and Experience: Essential Qualification: A relevant 3 year Information Technology Degree or DiplomaMinimum of 10 years experience in a similar roleKey Accountabilities: Responsibility: Monitor performance and manage parameters to provide fast query response to front-end usersContinuously consider both back-end organization of data and front-end accessibility for end-userMaintain data standards, including adherence to the POPI ActTroubleshoot and resolve the following problems: database integrity, performance, blocking and deadlocking, replication, log shipping, connectivity and security problemsCommunicate regularly with technical, applications and operational staff to ensure database integrity and securityControl access permissions and privilegesDevelop, maintain, perform, and test database backup and recovery strategies and proceduresEnsure that storage, archiving, back-up and recovery procedures are functioning correctlyMonitor database capacityProvide proactive performance monitoring, and capacity planning for future database and server growthMonitor capacity and performance, troubleshooting, and proactively resolving a wide variety of problemsMaintenance and monitoring of MSSQL, MySQL environmentsMonitor and complete all DBA related Service desk callsImprove business efficiency Develop and maintain best practices database documentationResearch, and evaluate new databases trends and technologies and provide best practices and recommendationsOther: Our Values: Keep Innovating â?? we have the courage to contribute new ideas and turn those ideas into reality.Think like an entrepreneur â?? we treat the business like its our own.Keep it real â?? we are mindful of the impact of our words and actions.Raise the bar â?? we strive to deliver excellence in everything that we do.
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Head Of Strategic Finance Projects-Old Mutual Real Estate Holding Company (Pty) Ltd Your time is now to be your exceptional best at Old Mutual! Job Description A vacancy has arisen for a Head of Strategic Finance & Projects for Old MutualProperty also known as Old Mutual Real Estate Holdings Company (OMREHC) (Pty) Ltd. Old Mutual Property is a South African based unlisted property fund. We are passionate about property and actively manage a diversified portfolio of R24 billion, both locally and internationally. We directly own around 1 million square metres of gross lettable area, half of which is in super regional and other retail centres in South Africa. Gateway Theatre of Shopping, in Umhlanga, KwaZulu-Natal, is our flagship property. Our other retails centres include Cavendish Square (Claremont, Cape Town), Bedford Centre (Bedfordview, Johannesburg), The Zone (Rosebank, Johannesburg) and Riverside Mall (Nelspruit, Mpumalanga). Almost 35% of our local assets are industrial property assets and we have less than 10% allocated to the local office sector, which are co-located within our retail centres. Our SA portfolio is managed under a property services contract with Excellerate JHI. Included in our industrial portfolio is a joint venture with Atterbury Property Group. Together, we are developing over 1 million square metres of land on four land parcels around the country in new age logistics warehousing and distribution centres. Our offshore assets are held via three platforms: First, is a 90% investment in Lions Head
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Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our The Body Shop products with our customers? We have exciting opportunity in Clicks stores for Sales Advisors.
*Job Purpose:*To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximize sales. *Job Objectives:*
* To achieve high levels of customer satisfaction through being visible, being knowledgeable and customer focused.
* To increase customer loyalty through promoting Make overs and skin consultations within store.
* To achieve Body Shop sales goals by engaging with the customer and providing personalized customer service at all times.
* To monitor and improve/increase stock availability by following stock management processes i.e. actioning weekly counts, zero low stocks.
* To maintain high levels of store standards through daily housekeeping and merchandising principles.
* To prevent shrinkage and loss by being accurate, honest and vigilant in all job duties.
* To assist with in-store training and coaching related to the make-up and skin care categories by sharing information within store related to techniques, trends and diagnostic tools.
* To assist with in-store training and coaching related to the make-up and skin care categories by sharing information within store related to techniques, trends and diagnostic tools.
*Qualifications and Experience:*
* Matric/Grade 12 (Essential)
* Diploma in Make-up and/or Skincare (Desirable)
* Experience working in a customer service environment with both sales and service target’s (Essential)
* Related work experience in make-up and skincare (Desirable))
*Skills, Abilities and Job Related Knowledge:*
* Basic Computer Literacy
* Basic retail industry principles
* Selling skills
* Interacting with customers
* Stock Management principles
* Communication skills
* Accuracy
* Interpersonal skills
* Good literacy and numeracy
* Ability to speak English and preferably one other official language
*Competencies:*
* Delivering Results and Meeting Customer Expectations
* Applying Expertise and Knowledge
* Relating and Networking
* Coping with Pressures and Setbacks
* Working with People
* Adhering to Principles and Values
*Kindly note only applicants who meet the minimum requirements will be contacted.**We are committed to the principles of Employment Equity*
*Qualifications and Experience:*
* Matric/Grade 12 (Essential)
* Diploma in Make-up and/or Skincare (Desirable)
* Experience working in a customer service environment with both sales and service target’s (Essential)
* Related work experience in make-up and skincare (Desirable))
*Skills, Abilities and Job Related Knowledge:*
* Basic Computer Literacy
* Basic retail industry principles
* Selli
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Fantastic opportunity for a Senior Portfolio Manager to HEAD UP and MANAGE the Portfolio Management Office and develop the PMO strategy for this TECH-LED RETAIL BUSINESS. As the Portfolio Head, you will be responsible for managing all PMO services, designing the PMO strategy, implementing growth strategies and developing a robust and flexible portfolio methodology throughout the business.
This position requires a highly strategic individual who will be able to drive and increase the maturity of the portfolio office - you will need to have experience in taking a PMO from one level to the next while managing multiple programs and projects across all units. The ideal person will have experience managing large-scale programs with a significant headcount.
**You will need to have extensive corporate project, programme and portfolio management experience to oversee portfolio governance structures and policies, manage budgets for key projects and programmes in the business and drive project and programme efficiency across the business**
This Senior Portfolio Manager position is Cape Town based and is paying R2Mil/annum. Office based with flexible remote working when needed.
THE COMPANY:
One of SA’s LEADING TECH DRIVEN RETAIL BUSINESSES is currently working on many exciting new projects to transform the retail industry. The business is known for using data and technology to deliver a customer first culture and futuristic, simplistic shopping experience. They transform data into customer insights to improve experiences and present the best deals to their customers.
THE ROLE:
As the Senior Portfolio Manager, you will work together with key stakeholders and business leaders to optimizing the PMO tools, technologies and processes, benchmark competitive performance standards, identify improvement opportunities and manage the PMO mandate. You will be responsible for facilitating changes to support digital transformation, ensuring required change plans are integrated and analyse the organizations ability to absorb change and adopt project and programs post-deployment. You will need to ensure that all investments in PM services align with operational strategies and priorities and that all PM methodologies including delivery of new practices such as Agile, DevOps are adopted.
EXPERIENCE:
Degree + Post Grad in Business, Project Management or equivalent.
PRINCE2/PMP/PMI certification
6+ Years in a Senior Portfolio Management position with hands-on experience in resource planning, reporting, prioritization and budgeting
Strong Leadership abilities
Experience in maturing a portfolio office.
Experience working in a complex environment with multiple competing demands and priorities.
Experience in leading projects and programs within and outside IT, as well as those that involved external providers.
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Were looking for a candidate to fill this position in an exciting company. Your responsibilities will include the following: Build and lead a high-performing in-house Paid, SEO and Project team and oversee their development, productivity, operational excellence, and business impact.Responsible for defining and implementing overall Paid and Organic and Mobile Marketing strategy, annual growth plans & goals, KPIs, reporting (incl shopper acquisition, retention, frequency of shop and efficiency targets)Manage and optimise a large, multi-million rand Paid marketing budget across PPC, Remarketing, Paid Social, and App marketing to meet KPI targets.Bu ild and structure strategies and campaigns against allocated budgets and own Paid and Organic departmental budgetary forecasts, allocations and management.Managing all Paid Channels to drive high converting traffic that drives conversions & GMV to all platforms (Web, Android & iOS Apps).Work with Retail Marketing Managers and Merchant teams to drive growth in Department, Category, Brand & Products.Work with Brand & Communications teams to drive takealot.com brand awareness and assist in keeping takealot.com top of mind.Work with Advertising Team to drive performance of commercial campaignsResponsible for managing Marketing product team, projects & growth initiatives, planning and marketing roadmap including: gathering and prioritizing product / projects and requirements, OKRs, testing and successful launches. Work closely with Marketing, Product, Engineering, Merchant and BI teams to ensure Marketing and Business goals are met (esp build marketing automations, enhance efficiencies and effectiveness of performance marketing & spend, conversion funnels and customer acquisition).Work with Marketing Management to make priority decisions on competing high-priority projects Align with other product and engineering leaders to set team performance targets (e.g. Sprint delivery, Roadmap delivery) Understand the business impact of technical risks and help Marketing motivate and prioritize related Marketing tech projects when necessary Business owner of marketing analytics & attribution tools (like Google Analytics & Appsflyer) & tracking requirements. Automate reports where possible, communicate success stories, and share key learnings and actionable insights to the marketing team and other business units.Partner with cross-functional leaders in Marketing, Merchant, Promo, Advertising, Finance, BI, Engineering, and more, to ensure consistent reporting of metrics across marketing teams, and to execute reporting, projects and analysisDevelop and maintain strong relationships with Paid Channel Partners to effectively and efficiently meet acquisition and retention targets whilst supporting the Business growth needs (including negotiation and partner management) Rigorous monitoring, evaluation and optimising of Paid & Organic
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Our client is a leading omni-channel retailer, delighting their customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.The ideal candidate for this role will be responsible for providing technical and user support to all Datacenter infrastructure in a hybrid environment. This includes, but is not limited to the design, installation, maintenance, and support of all datacenter systems. Furthermore, to provide senior input and guidance to server team functions. Act as a mentor to team members and ensure a stable, reliable infrastructure platform is upheld according to SLA.Key Performance Areas Windows Server Operating System Administration • Build, develop and maintain Windows Server operating systems according to company standards and best practicesMicrosoft RDS / VDI • Be the system owner for the RDS/VDI solution by pro-actively identifying potential issues and applying remedial steps to prevent them.• Manage and maintain underlying Microsoft Hyper-V ClustersMicrosoft System Center Configuration Manager • Be the system owner for SCCM and ensure the solution is in line with the expected compliancy ratings.• Management of SCEP in end-user environment• Management and development of standard and custom reports (SQL Report Builder)• Microsoft Software patch- and compliancy managementMicrosoft System Center Operations Manager • Collaborate with team to deliver effective monitoring methods• Development of low resource intensive monitors/rules• Management of platformStandard Operating Procedures • Maintain and create documentation on existing or new processes on file repository in related areasVeeam Backup & Replication• Manage and maintain Veeam* software to ensure backup success rate is maintainedRequirements Qualifications & Accreditations • A relevant tertiary qualification• ITIL certification and /or experience• Microsoft AD, System Center, HyperV, RDS, Microsoft Clusters, SAN, Veeam, VMWare, Linux, Hybrid Compute, Cloud, Azure, O365, InTune, AWS & EKSOther Requirements • Proficient in PowerShell scripting (Microsoft Integration)• Proficient in System Center Orchestrator• Solid understanding of Azure to allow administration and management• Solid understanding of Office 365 to allow administration and management• Good understanding of Vmware ESXi and vSphere to allow administration and managementValues • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in
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Company Description: The client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all customer expectations.The ideal candidate for this role will be responsible for producing automated reporting and analytical solutions to support business operations and business strategy.Key Performance Areas: • Work closely with the digital marketing team to understand our digital customers• Produce accurate daily, weekly, and monthly reports and explain movements and trends• Track and review performance of all areas to ensure targets are met• Track, review and analyse performance to ensure targets are met, variances are identified, investigated, and explained• Produce accurate daily and weekly reports and explain movements and trends• Leverage the data to find new ways of looking at customer behaviour and solutions to business challenges• Run ad-hoc in-depth analysis across different data sources• Understand the business process to create new analysis that will highlight areas for improvement• Develop and roll out test strategies in line with the marketing plan and ensure test campaigns are rigorously structured so that significance of results is not jeopardised• Develop analytics to review resource planning and discover opportunities to increase efficiency• Develop analytical models to drive sales opportunities within the customer base and improve contact strategies• Work with BI and Product owners to find automated solutions to streamline operational processesRequirements: • Relevant Degree (BSc, BCom, B Bus Sci, B Eng.)• Minimum of 3 years’ experience in analyzing data• MS Excel proficiency• SQL query writing skills is essential• Experience in big data reporting packages will be an added advantage (e.g. BigQuery/PowerBI/ Qlikview/ Tableau)• Strong willingness to learn• Self-motivated driver of performance who is passionate about data and analysis• Ability to critically analyse and problem solveBenefits: • Flexible benefits to structure your own package• Creative agile work environment• Flexible working hours• Café and lounge area• Staff restaurant with a variety of healthy meal optionsOur Values: • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in everything that we do.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzczNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1267670&xid=1108_73509
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Our client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.The ideal candidate for this role will be experienced in creating and implementing new technology road map and propelling the business forward to meet the strategic objectives. The candidate would also be very knowledgeable in IT and computer systems and has a solid technical background while able to manage and motivate people. The position will be part of the exco, reporting directly into the CEO, as well as contributing and leading technology in all aspects of the business.The position provides strategic informational and technical leadership in collaboration with other support departments (Product and Strategic Execution), enabling our organsiation through innovative application of information and communication technologies.This position oversees all IT (Information Technology) functions and leads a team of IT managers (Engineering, Technical Services, Enterprise Architecture and Business Intelligence), who manage the company’s technology operations and the implementation of new IT systems and policies.The goal is to ensure IT systems and people are effective and functioning within the limits of budget, time and specifications of the company, specifically:Responsibilities • Oversee institution-wide ICT operations, and report to the management and governance structures and manage the IT Division with its large staff complement• Alignment of ICT policies, regulations and practices with the relevant national and international best practice and evidence• Identifying, developing and implementing appropriate ICT frameworks, standards, best practices in the ICT sectors, policies and regulations• Oversee the development and management of technology policies and procedures to comply with legislation in respect of data management• Operational and tactical planning and management to ensure effective and efficient delivery of ICT services, for information systems related all aspects of retail, as well as access control and various electronic communication facilities, i.e., communication networks, data centers and cloud platforms.• Planning, implementing and maintaining standard industry practices, such as ICT Architecture, ICT Service Management, IAM and ICT Security Management, ICT Risk Management, ICT Infrastructure change management.• Operational, tactical, and strategic planning and management of cyber security, including cyber risk assessment and mitigation, acquiring and sharing of threat intelligence, and disaster preparedness and recovery.• Oversee long-term operating strategy for the IT Division in support of effective and efficient service delivery and aligned with the retail strategy• Operatio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5Nzg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178338&xid=1108_49787
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Company Description: Or client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all customer expectations.The ideal candidate for this role will be responsible for producing automated reporting and analytical solutions to support business operations and business strategy.Responsibilities: • Work closely with senior marketing planners to drive key metrics such as response rate, marketing efficiency and ROI• Track and review performance of all areas to ensure targets are met• Setup measures and track strategic initiatives• Run ad-hoc in-depth analysis across different data sources• Understand the business process in order to create new analysis that will highlight areas for improvement• Develop analytics to review resource planning and discover opportunities to increase efficiency• Develop analytical models to drive sales opportunities within the customer base and improve contact strategies• Take the lead on assigned or self-initiated projects for the ops area from inception to execution• Serve as a soundboard for Operations Managers relating to challenges and solutions for their specific areas• Work with BI and Product owners to find automated solutions to streamline operational processesRequirements: • Mathematics or Statistics related degree (preferred)• Minimum of 2-3 years’ experience in analysing data• MS Excel proficiency• SQL query writing skills is essential• Experience in big data reporting packages will be an added advantage (e.g. PowerBI/ Qlikview/ Tableau)Benefits: • Flexible benefits to structure your own package• Creative agile work environment• Flexible working hours• Café and lounge area• Staff restaurant with a variety of healthy meal optionsValues: • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in everything that we do.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178661&xid=1109_70624
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The client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle (define, build, test) and track record of delivering changes, enhancements, and new functionality.Here’s what you can expect to be doing in the role • Design, develop, and deliver new features using RESTful API’s and related services according to agreed project timelines• Ensure accurate scoping and allocation of time for development required• Support continuous improvement by investigating alternatives and technologies• Adhere to coding standards defined by the technical management team• Support and maintain production system(s)• Support the creation and maintenance of technical documentationRequirements • National Diploma or bachelor’s degree with Information Technology or Computer Science• Minimum of 3 years+ working experience as a C# .net developer (.Net Framework) with the following technologies: MVC, .Net Core, WebAPI’s, SQL Server• Must have working experience with the following technologies: user controls and web parts, WCF and ASMX web service, jQuery/ JavaScript/ JSON, HTML/ CSS, Visual Studio, Web Essentials OO/ SOLID. Git• Proven experience with ASP.NET view state management, form validation controls and .NET controls is required• Proven track record in taking projects through the Software Development Life Cycle.• Understanding of Continuous Integration, DevOps and SOA• Excellent verbal and written communication skillsNice to have: Message Queuing (RabbitMQ or other), Amazon native cloud services (e.g. EKS), Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD, Delphi, MySQL, ELK Stack, New Relic• 2+ years in the retail, logistics or credit sector is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229081&xid=1108_64589
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The client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient,and easy retail shopping channels to guarantee that we meet all our customer expectations.The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a fullunderstanding of the standard system development life cycle (define, build, test) and track record of delivering changes, enhancements, and new functionality.Here’s what you can expect to be doing in the role • Design, develop, and deliver new features using RESTful API’s and related servicesaccording to agreed project timelines• Ensure accurate scoping and allocation of time for development required• Support continuous improvement by investigating alternatives and technologies• Adhere to coding standards defined by the technical management team• Support and maintain production system(s)• Support the creation and maintenance of technical documentation• Continuously identify and solve technical problems• Assist and mentor junior members within the teamRequirements • National Diploma or bachelor’s degree with Information Technology or Computer Science• Minimum of 5 years+ working experience as a C# .net developer (.Net Framework) with the following technologies: MVC, .Net Core, WebAPI’s, SQL Server• Must have working experience with the following technologies: user controls and web parts, WCF and ASMX web service, jQuery/ Javascript/ JSON, HTML/ CSS, Visual Studio, Web Essentials OO/ SOLID. Git• Proven experience with ASP.NET view state management, form validation controls and .NET controls are required• Proven track record in taking projects through the Software Development Life Cycle.• Understanding of Continuous Integration, DevOps and SOA• Excellent verbal and written communication skills• Thrives in a fast-paced, dynamic environment and enjoys problem solvingNice to have: • Message Queuing (RabbitMQ or other), Amazon native cloud services (e.g. EKS), Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD, Delphi, MySQL, ELK Stack, New Relic• 3+ years in the retail, logistics or credit sector is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NTY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210998&xid=1108_57569
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Our client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all our customer expectations.The purpose of Technical Services is to provide structure and control of the functions responsible for diverse technical operations which generally involve IT infrastructure such as hardware, software, networking, and information security in both physical and virtual environments. The main goal is to minimize downtime and maintain business productivity.This is a dual role for a customer centric individual that both leads the team and performs HR management functions for all direct reports and also acts as a hands-on team member to provide technical and user support to all users of end computing devices. This includes, but is not limited to the installation, maintenance, and support of end user devices such as PC Workstations, laptops, VOIP telephones, mobile devices, printers, scanners, Windows 10 operating systems, the Microsoft Office Suite, and all other related business applications. This role ensures that all calls logged at the service desk are allocated to the correct team members, provide the appropriate attention according to ICTs priority index and are resolved within Service Level Agreements.Key Performance Areas Operational support • Complete service requests / incidents / tasks logged on Service desk timeously• Ensure that team members complete all calls and tasks timeously• Ensure that all third parties complete all calls and tasks timeously and escalate to Service Delivery Manager at signs of calls breaching• Keep the business constantly updated when incidents arise, the duration thereof and resolutionOperational procedures • Adhere and contribute to Technical Services procedures• Plan, deploy and maintain all Hybrid infrastructure• Ensure all DR plans are accurate, maintained and adjusted where necessary• Maintain all Information Security Controls applicable to the infrastructure team• Project Management• Complete documentation as required (Technical and Corporate e.g. Incident Reports)Human Resources procedures and support • Plan, schedule and participate Server Infrastructure teams standby weekend and public holiday shift rosters and leave schedules• Manage the performance of all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement• Be actively involved in Individual Development Plan (IDP) for all direct reports and ensure that the agreed development interventions are deliveredRequirements Qualifications & Experience • Grade 12/Matric/NQF 4• 4 - 5 years’ experience in a similar role•
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NTI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210922&xid=1108_57527
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Cape Town - Our client is a leading omni-channel retailer, locally and internationally, delighting their customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient and easy retail shopping channels to guarantee that they meet all customer expectations.The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle (define, build, test) and track record of delivering changes, enhancements and new functionality.Here’s what you can expect to be doing in the roleDesign, develop, and deliver new features using RESTful API’s and related services according to agreed project timelinesEnsure accurate scoping and allocation of time for development requiredSupport continuous improvement by investigating alternatives and technologiesAdhere to coding standards defined by the technical management teamSupport and maintain production system(s)Support the creation and maintenance of technical documentationContinuously identify and solve technical problemsAssist and mentor junior members within the teamRequirementsNational Diploma or Bachelor’s Degree with Information Technology or Computer ScienceMinimum of 5 years+ working experience as a C# .net developer (.Net Framework) with the following technologies: MVC, .Net Core, WebAPI’s, SQL ServerMust have working experience with the following technologies; user controls and web parts, WCF and ASMX web service, jQuery/ Javascript/ JSON, HTML/ CSS, Visual Studio, Web Essentials OO/ SOLID. GitProven experience with ASP.NET view state management, form validation controls and .NET controls is requiredProven track record in taking projects through the Software Development Life Cycle.Understanding of Continuous Integration, DevOps and SOAExcellent verbal and written communication skillsThrives in a fast-paced, dynamic environment and enjoys problem solvingNice to have: Message Queuing (RabbitMQ or other), Amazon native cloud services (e.g. EKS), Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD, Delphi, MySQL, ELK Stack, New Relic3+ years in the retail, logistics or credit sector is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ2Nzg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176153&xid=1266_46789
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