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To deliver the highest standard of customer excellence and sales support to our customers. Contributing to bottom line sales by increasing service satisfaction and building valuable customer relationships. Whilst working closely with all areas of the business to help maximise all opportunities. Main Duties and Responsibilities To provide quality customer service, including interacting with customers, answering customer enquiries across a variety of platforms, and effectively handling customer complaints and escalations.To process all customer orders in accordance to the Sales Order Processing procedure, adhering to policies surrounding prescription of medicine and security of customer data (GDPR).Accurately records and logs interactions on CRM against every customer communication.To be proactive in maximising all sales by upselling, cross selling, growing account spends, activating inactive or closed accounts, whilst passing on leads & opportunities as and when required across the businessAchieve sales targets relating to new product initiatives, special offers, product launches and by increasing sales at every opportunity.Provide support and work closely with the Company’s Field based Sales Representatives and satellite sales teams.Work towards the departmental KPIs surrounding productivity, response times and comply with quality standards set - whilst maintaining the highest level of customer serviceAn ambassador for continuous improvement, flexible and able to adapt quickly to changing priorities and needs of the business.A strong team working ability and supports with back office administrative tasks where necessaryTo acquire and develop product and system knowledge and, when necessary, to take advantage of any training programs considered beneficial by the Company. Standard Company RequirementsTo comply with all Health and Safety requirements as outlined by the Health and Safety Policy.To participate in all relevant quality programmes and assist as required in quality initiatives.To comply with the guidelines of the Medicines and Healthcare Products Regulatory Agency (MHRA) to maintain an awareness and understanding of regulations that apply to the post.Where the role includes any task relating to the purchasing, storage or sales of medicines, an understanding of the principles of Good Distribution Practice (GDP) is required.At all times the post-holder should act in a way that supports the Company in maintaining its essential licences and certifications.To ensure PPE issued by the business is worn in accordance with Health & Safety legislation.Training is undertaken as recommended by your Manager.Carry out any ot https://www.jobplacements.com/Jobs/C/Contact-Centre-Agent-Durban-Umhlanga-1270622-Job-Search-03-11-2026-07-37-19-AM.asp?sid=gumtree

Job Placements

Greyville

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Position/Title: Customer and Sales Manager Reports Too: Customer Executive Function Sales Location Coastal (PE and KZN) Number of Direct Reports 1 or 2 Overall Responsibility: Overall responsibility for managing the relationship with key customers, agents and other key stakeholders and in so doing execute successfully against the national and regional business plans with key objective of meeting and or exceeding the sales budget. Main responsibilities of Focus Area:Strategy and ExecutionDeliver regional plans in line with business and national customer plans ensuring clear objections and action plans are in place Communicate objectives and regional plans to sale agents as well as internal sales supervisors and ensure alignment in execution Deliver three months rolling plans setting clear monthly customer and sales priorities, volume commitments and dealing parameters in support of target achievement. Monitor success of execution and adapt plans as and when required Monitor competitor activity, pricing and promotional strategies and provide market intelligence to head office. Drive distribution expansion and gap closure across all priority skus and key categories Identify and implement new business opportunities within existing and emerging channels Lead customer engagement and negotiation discussions with regional/national buyers Monitor competitor activity, pricing and promotional strategies and provide market intelligence to head office.Budget managementManage trade spend, promotional budgets and customer investment to ensure optimal ROI \Monitor monthly sales performance vs budget, identifying risks and implementing corrective action. Drive achievement of volume, revenue targets within region Ensure accurate forecasting and demand planning in collaboration with supply chain Manage customer claims, deductions and accruals to ensure financial accuracy and complianceTeam ManagementSupervision and training/Development of staff and merchandising agents Agree annual KPIs with direct reports and manage performance against these commitments. Collborate effectively with key functions within the organisations Lead, coach and develop agents within the region Conduct regular field visits to ensure execution standards and provide training Drive accountability through clear KPI tracking and performance management Facilitate regular sales team reviews and performance feedback sessions.Relationship ManagementDevelop customer relationships to drive business strategy with key buyers and key accounts ops managers. Weekly mee https://www.executiveplacements.com/Jobs/C/Customer-and-Sales-Manager-1268359-Job-Search-03-04-2026-04-18-56-AM.asp?sid=gumtree

Executive Placements

Greyville

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"agents jobs" in Durban

agents jobs in Durban (89 results)

Results for agents jobs in "agents jobs" in Durban in Durban