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Results for desktop support in "desktop support" in IT & Tech Jobs in Gauteng in Gauteng
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-1248749-Job-Search-01-06-2026-10-01-10-AM.asp?sid=gumtree
7d
Job Placements
1
Duties and Responsibilities Provide first- and second-line IT support to internal usersTroubleshoot hardware, software, and network-related issues.Install, configure, and maintain desktops, laptops, printers, and peripherals.Support Windows operating systems and Microsoft 365 applications.Assist with user account management, access rights, and password resets.Monitor IT systems to ensure optimal performance and uptime.Maintain accurate records of IT incidents, resolutions, and assets.Escalate complex technical issues where requiredAssist with IT-related onboarding and offboarding of employees.Ensure compliance with IT policies, procedures, and security standards.Job Requirements Matric (essential)Relevant IT qualification (essential)Completed IT courses and certifications (essential)35 years IT Support / Helpdesk experience (non-negotiable)Solid working knowledge of:Windows environmentsMicrosoft 365 (Outlook, Teams, OneDrive)Basic networking principlesStrong troubleshooting and problem-solving skillsGood communication and customer service abilitiesAbility to work independently and manage time effectively
https://www.jobplacements.com/Jobs/I/IT-Support-Temp-Assignment-1249491-Job-Search-01-08-2026-04-26-43-AM.asp?sid=gumtree
5d
Job Placements
1
Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
6mo
Job Placements
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Requirements:Matric (Grade 12).Any applicable qualification in Information Technology (IT) / Microsoft.Valid code 8 drivers license.Minimum 3 (three) years proven experience in general IT would be beneficial.KPAs:Servers and Networks.Project Management.Work Delegation.Desktop Support.Record Keeping and Backups.Computer Hardware.Computer Software.Quality Management System.All appointments will be made in line with CPIs AA/EE strategy. If you do not receive any feedback from us within two (2) weeks of submitting your CV, please regard your application as unsuccessful.
https://www.jobplacements.com/Jobs/I/IT-Project-Lead-1250820-Job-Search-01-13-2026-04-01-24-AM.asp?sid=gumtree
14h
Job Placements
1
1
Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment.Job SummaryThe Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement.ResponsibilitiesServe as the primary escalation point for complex technical issues across hardware, software and network environments.Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals.Administer and troubleshoot Microsoft 365, Active Directory and enterprise applications.Lead IT projects such as system upgrades, migrations and deployments.Monitor and maintain network connectivity and security compliance.Develop and maintain documentation, SOPs and knowledge base articles.Collaborate with vendors and third-party providers for advanced troubleshooting.Analyse recurring issues and recommend process improvements.Ensure compliance with IT security standards and company policies.QualificationsMatric and a Diploma or Degree in Information Technology or related field.Minimum 8 years in IT support, with proven experience in senior or escalation roles.Strong expertise in Windows OS, networking fundamentals and Microsoft 365 administration.Proficiency in ITIL practices and ticketing systems.Excellent analytical, problem-solving and communication skills.Ability to manage multiple priorities and work independently.CertificationsCompTIA A+, Network+, Security+ITIL Foundation Certification
https://www.jobplacements.com/Jobs/S/Senior-Helpdesk-Technician-Contract-1249150-Job-Search-1-7-2026-12-29-54-PM.asp?sid=gumtree
6d
Job Placements
1
Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment.Job SummaryThe Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement.ResponsibilitiesServe as the primary escalation point for complex technical issues across hardware, software and network environments.Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals.Administer and troubleshoot Microsoft 365, Active Directory and enterprise applications.Lead IT projects such as system upgrades, migrations and deployments.Monitor and maintain network connectivity and security compliance.Develop and maintain documentation, SOPs and knowledge base articles.Collaborate with vendors and third-party providers for advanced troubleshooting.Analyse recurring issues and recommend process improvements.Ensure compliance with IT security standards and company policies.QualificationsMatric and a Diploma or Degree in Information Technology or related field.Minimum 8 years in IT support, with proven experience in senior or escalation roles.Strong expertise in Windows OS, networking fundamentals and Microsoft 365 administration.Proficiency in ITIL practices and ticketing systems.Excellent analytical, problem-solving and communication skills.Ability to manage multiple priorities and work independently.CertificationsCompTIA A+, Network+, Security+ITIL Foundation Certification
https://www.jobplacements.com/Jobs/S/Senior-Helpdesk-Technician-Contract-1249670-Job-Search-1-9-2026-3-35-14-AM.asp?sid=gumtree
4d
Job Placements
1
Job Title: IT Technical Account ManagerReporting to: OperationsSeniority Level: Mid-Career (4 - 6 yrs exp)Region: GautengLocation: CenturionType: After 3 months probation PermanentDuties and Responsibilities:Client Relationship Management - Act as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnerships.Technical Oversight - Coordinate and manage technical solutions across network infrastructure, Microsoft environments, cloud services, and cybersecurity.Project Coordination - Oversee implementation of ICT projects, ensuring timely delivery and alignment with client requirements.Team Leadership - Provide guidance and support to technical teams, fostering collaboration and high performance.Strategic Advisory - Advise clients on technology strategies, upgrades, and best practices to optimize their IT environments.Issue Resolution - Manage escalations and ensure swift resolution of complex technical challenges.Reporting & Communication - Deliver clear, professional reports and maintain proactive communication with stakeholders.Requirements & Minimum Qualification:National Matric Certificate (completed)Relevant IT certifications (CompTIA A+/N+, Microsoft 365 certifications preferred)Proven experience in technical account management or senior technical support roleStrong understanding of Microsoft operating systems, network infrastructure, cloud technologies, and cybersecurity principlesExcellent leadership, organizational, and communication skills (English and Afrikaans)Valid South African ID, drivers license, and own vehicleResidency in Pretoria, Johannesburg, or surrounding areasPreferred Qualifications & Experience:Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator Expert3+ years in technical account management or IT service deliveryFamiliarity with VOIP systems is preferred and cybersecurity practicesPrevious experience in Managed Services or ICT consulting
https://www.jobplacements.com/Jobs/I/IT-Technical-Account-Manager-1248565-Job-Search-01-06-2026-00-00-00-AM.asp?sid=gumtree
6d
Job Placements
1
JOB DESCRIPTION INFORMATION: Job Title: IT Support EngineerEmployment Type: PermanentWork Model: Onsite JOB CONTEXT:The IT Support Engineer is responsible for providing comprehensive support for enterprise applications, network systems, and desktop environments. The role includes installation, maintenance, troubleshooting, and user support to ensure the smooth operation of IT services within the organization. This position requires strong technical expertise, problem-solving abilities, and excellent communication skills to provide efficient IT support across multiple platforms. Duties and Responsibilities:System/Application/Network Support:Install, upgrade, support, and troubleshoot enterprise applications hosted on Windows Server.Manage and support multi-layered client-server environments and ensure seamless connectivity between desktops and diverse systems, including validation systems, file servers, email servers, and application servers.Diagnose and resolve Windows application and networking issues to minimize downtime.Troubleshoot network connectivity issues in LAN/WAN environments.Coordinate with vendors for support and maintenance of IT systems.Escalate unresolved issues to the IT Specialist support team when necessary.Manage virtual environments, including VMware and Hyper-V, by creating and maintaining virtual machines.Desktop Support:Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized desktop applications.Provide hardware support, including installation and troubleshooting of printers, computers, and peripheral devices.Perform general preventive maintenance and remedial repairs on IT equipment.Install and troubleshoot EM and RFID library security solutions.Customize desktop hardware to meet user specifications and company standards.Ensure compliance with warranty requirements and return defective equipment as needed.Monitor, operate, and restore service to terminal service clients and personal computers with authorized network access.Escalate complex issues to IT Specialists when necessary.Operational Responsibilities:Address hardware and software support queries escalated from the support desk.Perform user data and application recovery.Administer email accounts, including account creation and distribution list management in Gmail Business.Manage Active Directory user accounts, including creation, management, and password resets.Utilize diagnostic tools to troubleshoo
https://www.jobplacements.com/Jobs/J/Junior-IT-Support-Engineer-1203171-Job-Search-07-15-2025-04-20-49-AM.asp?sid=gumtree
6mo
Job Placements
1
1
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