"it technical support jobs" in Find IT Technician jobs in Gauteng

We are now looking for an Account Manager to secure short and long-term profitable business through proactive business development based on fundamental understanding of the customers business, operations and objectives. Actively manage and mobilize internal resources to deliver efficient and effective end to end solutions allowing seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making our customers and Ericsson successful. This job role will cover various portfolio offering and more specifically our radio and enterprise solution offerings, addressing the networks business of our customer.

University Degree in Business/Technology or similar
Min 7 years of experience of relationship sales and 5 years from the ICT industry
Domain experience: Mobile Networks / RAN / Enterprise
Consultative selling skills and commercial understanding

Job functions

Service

• Create Purchase Orders for suppliers
• Arrange & following up with Freight companies to ensure timeous delivery of stock
• Receipting of Stock
• Issuing of Stock on System
• Picking and packing of stock
• Matching paperwork sending to Finance Department
• Assisting with stock take for boot and main warehouse
• Transfer stock from main warehouse to reps/technical warehouses
• Responsible for maintaining warehouses on BPO
• Responsible for second stock that comes in Loading off requesting Adjustments for approval
• Dealings vendors/suppliers – Regarding stock ETA’s and Stock Returns
• Loading part codes on System
• Assisting Service and installation teams with sourcing stock and pricing
• Maintaining of warehouse
• Compiling of warehouse reports

Requirements and Skills

• Grade 12
• 2 – 3 years of experience in procurement
• Solid knowledge and understanding of procurement processes, policy, and systems
• Relevant qualification in procurement/supply chain (preferred)
• Computer Literate - Microsoft Office Suite
• Excellent time management skills
• Must be analytical, and organized
• Accuracy & Attention to detail
• Must be a team player
• Must be able to work independently
• Ability to work under pressure to achieve deadlines
• Must be able to work overtime when required to do so

Reputable Wealth Investments Brokerage is looking for employ an experienced Discovery Vitality Mobile App Support candidate.

1 - 3 years experience.

Experience with banking app, onboarding processes of new clients and technical understanding of the Discovery Bank App.

Proficient in Microsoft Excel

As a Customer Operations Manager at the Group level, you will be responsible for leading C-Level engagement and defining and executing the group delivery strategy. Your role will ensure seamless execution across affiliates while benchmarking and aligning costs and delivery strategies. You will also oversee all financials related to the Customer Unit.

Key Responsibilities:
Lead proactive business development and management of resources to secure short- and long-term profitable Networks business.
Own the Networks Roll-out Services Portfolio throughout the entire lifecycle.
Be accountable for end-to-end account, business, portfolio, project operations, and delivery.
Ensure healthy financials and manage stakeholder and customer relationships effectively.

• To enable Efficient day-to-day management of all designated Telco functions as per standard procedures (SLA procedures).
• To ensure achievement of relevant tasks, dates and objectives
  Limit revenue losses within the Telco environment.
• Recommend strategies to improve service levels & implementation time frames.
• To ensure High level customer expectations are met within the timeframes set.
• To Ensure a positive and helpful attitude to all stake holders always.
• To Ensure effective communications between Planner and Co-Ordinators always.
• Effective management of situations that fall outside of the teams direct control.
  

• Microsoft Word
• Microsoft Excel
• Microsoft Visio
• Microsoft Outlook
• PC Skills
• Written and Verbal skills
• Microsoft Word
• Microsoft Excel

• Grade 12
• 2 Years in a telecommunications / ISP technical environment
• 2 Years of customer service experience

Introduction
Overseeing daily operations, conducting regular inspections, devising and implementing site procedures, preparing and filing reports, handling emergencies, supervising and evaluating staff, setting project goals and scheduling and meetings.

Duties & Responsibilities
-Management of day-to-day project delivery within a geographical area, including delivery to Virgin Media requirements, safety, quality, street works, supplier performance and improvement.
-Drive a "Safety First and "Right First Time" culture across the field operations backed up through plans and engagement with suppliers.
-Ensure accidents, incidents and near misses, quality failures and service deterioration trends are investigated competently, and corrective action is taken where and when appropriate.
-All direct reports to have clear performance objectives and regular 1:1 meetings used to drive engagement.
-Manage staff, oversee work schedules and assign specific duties accordingly.
-Deliver quality service to the client ensuring that performance standards & contractual KPI's and SLA's are met ensuring that performance standards & contractual KPI's and SLA's are
-To ensure the performance standards of project staff by holding regular reviews and reporting back to the project manager
-Communicate closely and provide timely and accurate periodical reports to Project Manager
-Installing, Tracing, repairing & maintenance on the network lines
-Network splicing, ensure correct splicing
-Network updates
-Ensure splicing are according to spec
-Ensure the splice diagram is correct
-Fault finding of the network
-Building network lines MDU’s,
-Test faulty lines, power reading
-Provide and receive in-house training once a month for overall improvement in work improvement in work performance and productivity.
-Splicing, ONT activations and configurations,
-Civils and Customer Liaison

Desired Experience & Qualification

-Minimum of 3 years supervisory and with the telecommunications industry.
-FTTH Optic Fibre experience
-Proven track record of successfully managing teams, including contractor partners
-Openserve or Telkom Experience
-Good commercial acumen
-Ability to understand, manage and deliver KPI' s
-Ability to lead, motivate and manage field teams.
-Ability to contribute technical knowledge to proposals and reports
-Excellent literacy, numeric and IT skills including proficiency in Microsoft Office
-Excellent interpersonal and communication skills
-Innovative, creative and proactive with a solution oriented approach
-Flexibility in line with business requirements
-Ability to represent the company in a professional manner at all times
-Commercially focused and aware
-Full, clean driving licence

• Have good communication skills.
• Have good telephone and email communication skills.
• Work well under pressure.
• Have good time keeping skills.
• Have good punctuality.
• Remain calm and professional when dealing with customers.
• Manage incoming calls on service desk and log calls on BPO.
• Identify correct fault diagnosis and action service calls according to urgency.
• Assist team members to ensure professional service level achievement.
• Log service calls and Identify call priority for calls logged and prioritize call attendance accordingly.
• Ensure calls are handled professionally and timeously.
• Communicate and update customers regarding calls and call status.
• Ensuring customer satisfaction and communication is met during the entire call handling process.
• Ensure Service Level Agreement calls are attended to timeously and met.
• Control an assigned team of technicians and assign calls to the team.
• Communicate with technicians regarding calls, call priority and urgency of calls.
• Monitor technicians’ activity and ensure calls are attended to timeously and assigned accordingly.
• Updating technicians calls with notes on the call progress or any requirements for the call.
• Communicate and process calls logged with Dealer branches and update calls.
• Ensure any parts required are procured and ordered from the warehouse and notes are made on the call.
• Prepare quotations for customers.
• Updating and monitoring of calls daily.
• Monitor and manage daily call reports and action accordingly.
• Have experience and understanding of Microsoft Office products. Microsoft Word, Excel and Outlook.
• Analyze daily technical call reports, respond to queries and address concerns or issues needing escalation.
• Perform any other duties as assigned from time to time