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Position: Junior Administrator
Working Hours: 7:30 – 16:00
Location: Must reside in Germiston
Requirements:
· Females only· Must reside in Germiston
·
Matric
·
Computer Literate – Must know Microsoft suite
well (Especially Excel)
·
Presentable and well-Spoken a
·
Good writing skills
·
Available immediately
Job Description:
·
Answering calls - taking and distributing
messages
·
Capturing orders from various platforms and invoicing
accurately
·
Sending out weekly statements to customers
·
Handling customers complaints, requests and
questions regarding products and services
·
Maintain timeous responses with customers on all
platforms
·
Maintain customers database
·
Typing, scanning and filling documents
·
Processing quotations, credit notes and invoices
daily
·
Follow up on orders and deliveries with service
providers
·
Double checking back orders and outstanding
products
·
Communicating with staff on site daily
·
Tracking and managing stock
·
Requisition and processing of orders
·
Assisting with other office duties
·
Diary Management and scheduling
If you meet the above requirements, please email your CV to
hr@andreoni.co.za
1d
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PORTFOLIOASSISTANT REQUIRED:We arelooking for a portfolio assistant in the property industry to assist the SeniorPortfolio Manager with Administration, compliance, and day to day management ofportfolio duties for the schemes that are managed. Extensive Training in allfields will be provided to candidates that apply. Theposition requires someone who is reliable, efficient, and willing to go theextra mile. The salarywill be R8000.00 p/m (Permanent Position) Please sendyour CV’s to ashley@gmacc.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMDcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189528&xid=1266_50071
2y
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VACANCY: PERSONAL ASSISTANT / ADMIN CO_ORDINATOR
Must have at least 5 years experience with multiple directors.
Minute taking essential
Travel bookings
Credit cards reconciliation
Event organisation
Meeting hosting
Key Responsibilities and Tasks
Travel &
Accommodation
? Implement the Company policy
? Ensure daily rates are adhered to
? Manage queries
? Save cost without compromise on employee safety
? Book training accommodation Events
? Assist with event co-ordination
? Training at Head Office organisation Administrative
? Assist all departments with letters, reports, documents & correspondence
? Update supplier BBBEE certificates & Maintain database
? Complete vendor applications
? Obtaining submission documentation
? Photocopier stats, toners etc
Office supplies
? Ensure tea, coffee, milk etc
? Cleaning supplies
? Toilet necessities
English/Afrikaans required - Bilingual
Own transport a must as may need to collect/drop off tenders occasionally.
The person needs to be organised, be able to plan and change multiple times
They need to be a professional but have an open mind as the setting is construction and a very male dominated environment.
Must be well presented and professional.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjY5MjYwMjYyP3NvdXJjZT1ndW10cmVl&jid=1583313&xid=2269260262
8d
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New vacancy for an Admin Officer has become available for our client in the Truck Industry in Isando Johannesburg.
Duties:
Answer and screen calls and emails for manager as and when requested.
Keep appointment diary for Admin Manager.
Compile daily security asset inspection report by obtaining security inspection and distribute to relevant role players.
Compile daily consumption report and distribute to all role players.
Collect all monthly reports from branches (HSE, Security, Fleet, and Consumption).
Data capturing of all relevant info on monthly reports.
Obtaining all monthly invoices from service providers and follow up on outstanding invoices.
Process all monthly payments by completing purchase requisitions and submit to Admin Manager
Office to sign off.
After approval, submit to finance and ensure payments are processed before due dates.
Ensure monthly inspection on hygiene and safety which include cleanliness of facilities.
Ensure monthly vehicle inspections is done by the delegated person and capture relevant information.
Process all fleet vehicles cost and keep fleet vehicle maintenance current and report updated.
Ensure all insurance claim report are completed and submitted to management with all relevant supporting documents.
Follow up on claims processed.
Process tracking installation requests and ensure installation certificates are received.
Create user accounts for clients on the tracking system and communicate details to the relevant managers as well as keeping records of all users.
Typing of letter/emails and taking of minutes during meetings.
Attend meetings on behalf of manager when delegated to do so.
Filing of all records and keep an easily accessible filing system.
All ad hoc tasks as required to ensure the effective administrative and productive flow of the company.
Requirements:
Matric Certificate.
Code 8 license.
3 years of experience within a similar role.
Able to read and write English.
Advanced MS Office experience.
Data capturing and reporting experience.
Telephone answering and call screening.
Team Player.
Confident and proactive approach – Anticipates issues and requirements.
Procurement background/Accounts.
Health and Safety background (SHEQ).
SECTOR: Administrator
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAwMS9BSw==&jid=1804366&xid=E.L002001/AK
8d
1
Office Supervisor / Personal Assistant to Management
Kempton Park Area
National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant.
This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company .
Key Performance Areas - But not limited to:
Travel arrangements for all company staff.
Manage communication equipment and contracts for all company staff, including cell phones, data cards and tablets.
Manage and coordinate office rental equipment and related contracts nationally.
Assist with head office catering and event arrangements.
Supervise head office reception and cleaning staff.
Administration and procurement of head office refreshments. Accountability and management of petty cash.
Procurement, coordination and management of uniforms and PPE for all staff.
Processing of purchase orders for administrative goods and services for head office staff.
Main requirements:
Grade 12
tertiary / relevant studies will be an added bonus
As per our Client’s requirements – a clear credit and criminal profile
5+ years in a similar role
Strong Administrative and PC skills
Ability to deal with senior Management / sensitive information
Valid Drivers license
Ideally resides in a 15 km radius from Kempton Park
Consultant Name: Marlene Smith
8d
1
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OPHTHALMIC RECEPTIONIST – BENONIThis position reports to: Benoni Clinic ManagerPURPOSE: To gather all information to pre-admit the patient on the system prior to the procedure. Complete a file with all relevant documentation. Ensure that all hospital admissions have a valid authorization from the medical aid. Admit and Discharge of patient. Billing of all stock. Assisting Ophthalmologists by performing eye and vision tests.Key Performance Areas:1. Responsible for capturing of pre-admissions2. Liaison with Medical Aids to obtain and confirm pre-authorization before admission3. Ensure correct admission and discharge of patients as per procedure4. Management of payments made at reception5. Maintains client service principles to ensure client expectations are met6. Responsible for eye vision testing and special exams tests7. Deals with client queries in an effective manner8. Pro-active risk management on all patients prior to admission9. Basic Administrative duties10. Control of lensesRequirements:• Grade 12• Ophthalmic assistant qualification: Level 1 (Level 2 will be advantage)• Technical skills: Knowledge of ICG angiography, fluorescein angiography, optical coherence, tomography slit-lamp and external photography• Basic Life Support course will be an advantage• Computer literacy• Knowledge of basic medical terminology• Photography experience• Minimum one year experience in an ophthalmic clinical setting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUzODk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1202189&xid=1266_53897
2y
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Introduction
North Star Alliance is a non-profit
organisation whose mission is to provide quality healthcare to mobile workers and the communities they
interact with in sub-Saharan Africa.
Duties
and Accountabilities
We are seeking a highly motivated and organized individual to join our
team as an NGO Project Coordinator and Management Assistant. In this role, you
will play a crucial part in supporting our projects, ensuring their successful
execution, and assisting in the overall management of our organization. This
position requires excellent communication skills, strong attention to detail,
and the ability to work effectively both independently and as part of a team.
Project
Coordination:
Assist in the planning, implementation, and
monitoring of NGO projects.
Coordinate with project stakeholders,
including team members, partners, and beneficiaries.
Track project progress, timelines, and
deliverables.
Assist in preparing reports and
presentations on project activities and outcomes.
Liaise with partner organizations,
stakeholders, and communities to ensure project alignment and
effectiveness.
Conduct outreach and engage to understand the needs and challenges.
Administrative
Support:
Provide administrative assistance to the
management team.
Maintain project documentation, records,
and databases.
Assist in scheduling meetings, preparing
agendas, and taking minutes.
Handle correspondence and communications
related to projects and organizational activities.
Financial
Monitoring:
Collect slips for sites and prepare petty
cash recons
Work closely with the finance team to
ensure accurate financial records.
Data
Collection and Reporting:
Collect and summarise data related to
project activities and outcomes.
Prepare regular reports for internal
Project Manager of activities completed on site.
Capacity
Building:
Contribute to the development and
implementation of capacity-building initiatives for staff and partners.
Organise training sessions, workshops, and
knowledge-sharing activities.
Education
and experience
Degree or Diploma in a relevant field
(Business Administration, etc.).
Proven experience in project coordination,
preferably in the NGO sector will be to your advantage
Ability to work effectively in a
multicultural and multidisciplinary team.
Knowledge of , human
rights, and gender equality is an asset.
Strong organizational and time management
skills.
Excellent written and verbal communication
abilities.
Proficiency in MS Office Suite and project
management software
Passion for social impact and commitment to
the organization's mission.
Additional
information
·
Authorised to live and work in South
Africa
·
Willingness to travel locally
and internationally
·
The deadline for applications is
17 April 2024 send your CV and motivation letter to charmaine@northstar-alliance.org
22d
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Customer Support Coordinator: Work Orders (Colorants / Manufacturing / Chemical / Industrial) – JohannesburgR 15 000 P/M (Excluding Benefits) Global Manufacturing concern is seeking the expertise of a dynamic Customer Support Coordinator to join their team.Main Purpose of the Role:Supporting external sales functions, dealing with customer queries, customer quotes on products and general sales administration. Assisting in closure of works orders and assist with inventory management duties. Qualifications and Requirements:Relevant tertiary qualification (Advantageous)Minimum of 4 years’ experience in a similar Customer Support Administration roleExcellent communication skillsPrior experience in a manufacturing environmentSage experience preferred.Key Responsibilities:Receive customer orders either by email or telephonically and capture in ERP (Sage)Liaise with Operations on material availabilityEnsure that in event of stock being unavailable the Customer is made aware of delay and the likely availability date where applicableCreate delivery of order and prepare paper work for dispatch using Sage and other electronic systems where requiredCreate stock transfer of materials to required levels for inter-site (FG/RM/BU) and consignment sitesHandle customer enquiries regarding stock and order status where appropriateCheck if pricing on Sage corresponds to purchases from customers and communicate with finance and sales on any variationsRaise customer complaints if requiredIssue credits for approved return of goodsFiling of all documents relating to sales – i.e. delivery dockets, invoices, statements, credit notes etcAssisting with administration of cycle countsRelieve Reception when required (leave, breaks etc.)Other projects and tasks as required by your managerResponsible for adherence to all Health, Safety and Environment requirements and compliance with both Corporate and Legislative Policies and ActsAssist in tracking weekly work ordersAssist in monitoring open and closed works orders in FG as well as between production and FGAssist with WIP tracking versus works ordersemail nspamers@elev8recruitment.co.za
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2y
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Office Manager and BEE Admin - Kempton Park MAIN JOB PURPOSE• Organises and coordinates office administration and procedures, and ensure organisational efficiency, safety, and effectiveness, responsible for inter and intra office communication, protocols, streamlining procedures and office staff supervision.• To provide administrative support to the General Manager while supporting the B-BBEE Advisory service team to ensure B-BBEE compliance is aligned with business objectives.• The primary responsibility of the position is to ensure that the end-to-end processes are followed and to assist the business to track its progress by standardizing documentation and checking that risk is mitigated while managing the Signa Advisor OfficeQUALIFICATIONS & EXPERIENCE• Matric/Grade 12• Minimum requirement of Executive Secretaries Certificate or Certificate in Office Administration or equivalent• HR or BA tertiary qualification or similar will be advantageous• Certificate in Project Management is advantageous• 1-2 years working on B-BBEE experience will be an advantage• Minimum of 5-year work experience of which 3-5 years as a Personal Assistant• At least 2 years’ experience in a supervisory role• Experience at working both independently and in a team-orientated, collaborative environment.DUITES & RESPONSIBILITIESThe duties include the following:Office Administration• Ensure smooth running of the office on a day-today basis• Managing all catering and cleaning equipment requirements• Ensure Health & Safety policies are updated• Make travel arrangements for all personnel• Organise and schedule meetings and appointments• General diary management of the GM• Attend meetings and take minutes in Senior Management meetings and execute on all associated admin• Collaborate with key stakeholders to ensure personnel & contractual matters are handled accordingly• Asset Management for SAS• Coordinate with IT department on all office equipment• Collate and process all dept invoices for payment and reconciling of department credit card expenditure• Track and capture all departmental expenses and submit a report monthly• Collate and prepare consolidated monthly reports for GM Management Meetings• Compiling Forecast vs Actuals tracking report on a weekly basis• Providing weekly Sales Reports by checking & ensuring that invoices are billed correctly• Assisting the GM with coordinating the project programs, and ensuring timelines are met• Communicate and liaise with Business Leaders/clients and stakeholdersAdvisory Team Training• Scheduling of training program & managing the calendar annually in accordance with objectivesProcesses and Standardisation• Support the Advisory team with process improvement, measurement, and administration relevant to their functional areas.BEE Administration & Support• Draft a yearly plan that will be updated monthly, for Advisory team plan according to BEE Certificate expiry dates and Financial Year Ends• Draft Advisory proposals for prospective clie
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2y
Ads in other locations
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ADMIN & RECEPTIONWe are looking for amature stable independent person to take on an important role in our company inthe Pretoria East Region.Job SummaryRequirementsQualification - Grade 12; Valid drivers license with own transport; Be able to read, write and speak English and Afrikaans. Minimum experience; 2years’ experience in office administration role; Experience in the motor industry.Competencies:Have good verbal and written communication skills and willing to take initiative; Professional conduct; Planning, organising and prioritising skills; Be able to work under pressure and be able to stick to deadlines, timemanagement important; Must be computer literate. KEY PERFORMANCE AREAS; Diary management of the management team; Good telephone skills to liaise with clients; written daily reports to clients; •Quality management of documentsSecretarial duties such as, but not limited to; meeting minutes, filing andtyping; Spelling is very important; Scheduling training; Ordering stationery; Assist with procurement Pleasesend your CV and salary requirements to info@leoco.co.za. PLEASE DO NOT APPLY in the event thatyou DO NOT meet with the above requirements.
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2y
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ADMIN & RECEPTIONWe are looking for amature stable independent person to take on an important role in our company inthe Pretoria East Region.Job SummaryRequirementsQualification - Grade 12; Valid drivers license with own transport; Be able to read, write and speak English and Afrikaans. Minimum experience; 2years’ experience in office administration role; Experience in the motor industry.Competencies:Have good verbal and written communication skills and willing to take initiative; Professional conduct; Planning, organising and prioritising skills; Be able to work under pressure and be able to stick to deadlines, timemanagement important; Must be computer literate. KEY PERFORMANCE AREAS; Diary management of the management team; Good telephone skills to liaise with clients; written daily reports to clients; •Quality management of documentsSecretarial duties such as, but not limited to; meeting minutes, filing andtyping; Spelling is very important; Scheduling training; Ordering stationery; Assist with procurement Pleasesend your CV and salary requirements to info@leoco.co.za. PLEASE DO NOT APPLY in the event thatyou DO NOT meet with the above requirements.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MjYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126712&xid=1266_39262
2y
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Main purpose of the role:
Provide secretarial, administrative, and procedural support to the Executive Committee and Board Committeesby effectively preparing agendas, submitting documentation, formulating resolutions, and transcribing minutes
Qualifications, Experience, Knowledge and Skills:
National Diploma (NQF level 6) in Management Sciences/ Business Administration required
3-5 years’ relevant experience
Chartered Governance Institute of South Africa Membership will be advantageous
Solid knowledge of relevant legislation, regulations and procedures
Awareness of and understanding of the Government Employees Pension Fund and/or Pension Fund Industry
Knowledge of processes, policies, practices and principals involved in performing Board and Committees secretariat services
Solid understanding Companies Act / Corporate Law Amendment Act.
Key Responsibilities:
Board and Committee Meetings Preparation
Ensure the timely coordination and preparation of Board and Committee packs
Prepare and Issue Notices of Meetings
Board and Committees Administrative Support
Ensure committee members collectively and individually understand their responsibilities and implications of non-compliance to legislative and statutory requirements and minimize threats to the intellectual property of the GEPF to protect against espionage and theft
Procedural Support and Advice to Board and Committees and provide support to Senior Committee Officer
Ensure POPIA compliance as well as good Governance and Risk Compliance
Ethics Management
Assist the Ethics Officer with the development and implementation of ethics management strategy and ensure relevant ethics policies, frameworks, etc. are easily accessible to Staff and other stakeholders
Please note that if you have not received a response by the 07 May 2024, your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations.
SECTOR: Business; Government
Job Reference #: SSC000588/MS
3d
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Emmarentia Eventide Home – Central DivisionPOSITIONLive in Assistant Centre ManagerPREFERRED REQUIREMENTSMature individual ((35 years
old plus)Basic First Aid knowledge is
recommended.Grade 12Post-matric Qualification in BookkeepingProven experience as an Assistant Manager or related field
in AdministrationExperience in dealing with Finances and Human
Resources matters.Must have strong leadership and administrative skills.Be able to work under pressure and work independently
with minimal supervision.Excellent written and verbal communication skills.
Technical skills (Excel, Outlook and Word.)Valid South African Driver’s License (PDP would be an
advantage)Police Clearance Certificate.RESPONSIBILITIES (inter
alia)Liaise with the Administrator to ensure the smooth
running of the centre at all times. Finance (Month end returns, salaries, recons, banking,
etc.)Manage staff, operations, organizational systems and
policies.Ensure that staff meet program operational goals.Assist in program functions as required, special
events, support the program.Identify, evaluate and propose solutions to program
areas that need special attention.Supervise, train and evaluate
staff progress and provide ongoing supervision.Housekeeping duties.Implement TSA Policies and
Procedures.Ensure that reports are
submitted in time.Performs any other duties as
specified by Management.PROJECTED
REMUNERATION PACKAGER8
960.00 – R10 976.00 per month R4500
cost to company (living in a full one bedroom plus meals)Pension
plan after probation periodSTART
DATEASAPSUPPLY
COMPLETE APPLICATIONS TO:Email: Emmarentia@saf.salvationarmy.orgShould you receive no communication from this office
within 10 days after you submitted your application you unfortunately were not shortlisted.Thank you for the interest shown.
Closing
Date: 25 May 2024
5d
1
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Job Description:
We are seeking a detail-oriented and organized Office Administrator to join our team. The ideal candidate will have 2-5 years of relevant experience in office administration and a strong commitment to excellence. As the Office Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office.Key Responsibilities:Manage day-to-day administrative tasks, including Scheduling, answering phones, responding to emails, and handling correspondence.Maintain office supplies inventory and place orders as necessary to ensure adequate stock levels.Coordinate and schedule meetings, appointments, and travel arrangements for staff members.Assist with the onboarding process for new employees, including preparing paperwork and organizing orientation sessions.Maintain and update company databases and filing systems, both electronic and physical.Oversee office maintenance and liaise with building management for any facilities-related issues.Assist with basic accounting tasks, such as processing invoices and reconciling expense reports.Provide general administrative support to various departments as needed.Uphold a high level of professionalism and confidentiality in all interactions.Requirements:Diploma or Degree2-5 years of experience in office administration or a related field.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Excellent communication and interpersonal skills.Strong organizational and time management abilities.Attention to detail and accuracy in all tasks.Ability to multitask and prioritize workload effectively.Demonstrated problem-solving skills and resourcefulness.Proven ability to work both independently and as part of a team.Please email your CV's to vacancies@canvasandwall.co.za : Please do not call us, if you do we will automatically disqualify you. If you are successful, we will contact you for an interview within the next 7 daysSalary : R8000 - R10000 per month
6d
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Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
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OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
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The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc5NjQ2NDg2P3NvdXJjZT1ndW10cmVl&jid=1144151&xid=3579646486
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjYyMjQwODk4P3NvdXJjZT1ndW10cmVl&jid=1328297&xid=4262240898
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