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We are seeking to recruit a proficient Computer E-commerce Administrator, skilled in computer operations with substantial experience in managing e-commerce platforms and online order processes. The ideal candidate should be over 30 years old, must possess a valid South African ID, and demonstrate a strong background in e-commerce administration.Application Process: Interested candidates who meet these criteria are invited to send their CV to lobinlin@icloud.com
3mo
Edenvale
Results for administration manager in Admin jobs in Gauteng
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Role DescriptionThis is a full-time on-site role for a Quality Assurance Administrator at KVR Training. The Quality Assurance Administrator will be responsible for conducting quality control and assurance activities, managing documents related to quality management, and utilizing analytical skills to ensure compliance with quality standards. The role will also involve collaborating with various teams to identify and implement quality improvement initiatives.QualificationsQuality Control and Quality Assurance skillsAnalytical SkillsDocument Management and Quality Management skillsExcellent attention to detail and organizational skillsAbility to work independently and in a teamEffective communication and problem-solving abilitiesExperience in the training and development industry is a plus.Please send cv's to learnership2023@gmail.com
12h
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DESCRIPTION &
DUTIES / JOB FUNCTION
Ideal Candidate will exhibit
high standards, excellent Bilingual (Eng &
Afrikaans) communication skills and
have an ability to take initiative and prioritize daily tasks. A strong ability to take charge and meet
tight deadlines will ensure your success in this multi-faceted role.
This is a full-time
administrative position based in Johannesburg.
Drivers
License and own vehicle essential.
The position will involve
the successful applicant working with both internal and external sales staff
assisting them with the following tasks:
Ø Co-ordinate active calendars.
Ø Schedule and confirm meetings.
Ø Ensure the file organization based on office
protocol.
Ø Provide ad-hoc support around the office as
needed.
Ø Assisting
sales Engineers in preparing quotes and tenders and the control thereof.
Essential
COMPETENCIES &
SKILLS REQUIRED:
Ø Acting as the first point of contact dealing
with visitors, customers, correspondence and phone calls.
Ø Organizing of meetings, functions and
conferences
Ø Booking of travel, car rental,
accommodation and Visas if necessary (Essential)
Ø Typing compiling and preparation of reports, presentations
(Powerpoint) and correspondence.
Ø Tenders
Ø Managing the customer database
Ø Collating and submission of expenses
Ø Petty cash
Ø Attendance registers
Ø Willingness to work after hours when necessary
Ø Organizing of stationery flowers and general
office items.
Ø Preparation of marketing emails.
Ø Confidentiality, professionalism, direction and
trustworthiness.
Ø Flexibility and adaptability.
Ø Accuracy and attention to detail.
Ø Organizational Skills and the ability to
multi-task.
ØØ Good time management
Ø Knowledge of various software packages and the
ability to learn company-specific packages if required. Excellent
competency and qualification in MS Office & Adobe Suites Essential – must have
above average typing speed will be tested in MS Office & Abode Suites as
well as speed and accuracy.
Ø Must have experience in similar position
Ø Market related remuneration dependent on
Experience (R10k – R15K)
Ø Commission based on sales assisted with.
Ø Pension
Ø Medical Aid
The person must have a driver’s
licence and own vehicle, also reside in the area would be ideal as the person
will need to work late at times.
Must be extremely proficient in MS
Office & Adobe Suites – will be tested as well as their typing speed.
Must
have worked in an Engineering environment with compiling huge tenders and
quotes – essential.
Must
have booked foreign and local travel and accommodation and sorted out Visas –
essential.
Must have good communication in
English & Afrikaans
Email: CV
and a cover photograph (head and shoulders) to jeansibanda@yahoo.com AND topnotch@telkomsa.net
14h
VERIFIED
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Ideal Candidate will exhibit high standards, excellent Bilingual (Eng & Afrikaans) communication skills and have an ability to take
initiative and prioritize daily tasks. A
strong ability to take charge and meet tight deadlines will ensure your success
in this multi-faceted role.
This is a full-time administrative position
based in Johannesburg. Drivers License and
own vehicle essential.
The position will involve the successful
applicant working with both internal and external sales staff assisting them
with the following tasks:
Ø
Co-ordinate active calendars.
Ø
Schedule and confirm meetings.
Ø
Ensure the file organization based on office protocol.
Ø
Provide ad-hoc support around the office as needed.
Ø Assisting sales Engineers in preparing quotes and tenders and the
control thereof. Essential
COMPETENCIES & SKILLS REQUIRED:
Ø Acting as the first point of contact
dealing with visitors, customers, correspondence and phone calls.
Ø Organizing of meetings, functions
and conferences
Ø Booking of travel, car
rental, accommodation and Visas if necessary (Essential)
Ø
Typing
compiling and preparation of reports, presentations (Powerpoint) and correspondence.
Ø
Tenders
Ø
Managing
the customer database
Ø
Collating
and submission of expenses
Ø
Petty
cash
Ø Attendance registers
Ø Willingness to work after hours when
necessary
Ø Organizing of stationery flowers and
general office items.
Ø Preparation of marketing emails.
Ø Confidentiality, professionalism,
direction and trustworthiness.
Ø Flexibility and adaptability.
Ø Accuracy and attention to detail.
Ø Organizational Skills and the
ability to multi-task.
Ø Proactive, self- motivated, work
independently as being a good team player
Ø Tact diplomacy and problem solving
Ø Good written and verbal
communication skills
Ø Good time management
Ø
Knowledge
of various software packages and the ability to learn company-specific packages
if required. Excellent
competency and qualification in MS Office & Adobe Suites Essential – must have
above average typing speed will be tested in MS Office & Abode Suites as
well as speed and accuracy.
Ø Must have experience in similar
position
PACKAGE:
Ø Market related remuneration
dependent on Experience (R10k – R15K)
Ø Commission based on sales assisted
with.
Ø Pension
Ø Medical Aid
Email CV to claire.cole@riversidelofts.co.za - URGENT AVAILABILITY
1d
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We are a Leading Debt Counselling
company based in Kempton Park. We have a vacancy for a candidate for Sales Administrator
(TEMP) whose primary function are expected to
carry out all administration related functions in the processing of targeted
Debt Rescue clients who come through inbound / outbound lead sources and
provide on-going servicing across Debt Rescues service offering. Consultants
will be expected to manage their own diary, administration pipelines;
proactively ensuring that all tasks are completed accurately and in a timely
manner.
1.
Receiving signed
deals from the Sales Team
2.
Ensure
that the client’s personal details are completed on Intuitive (Name, Surname,
Telephone Number, Address, Email, ID Number, Title, Marital Status).
3.
If
it is a Joint application, ensure that both the applicant’s details are
completed
4.
Capture
Income, Deductions and Expenses as per budget
5.
Double
check and capture the Creditors for the client’s profile
6.
Remove
the accounts that should not be included
8.
After
uploading all the relevant documents under the correct Tabs, proceed to advise
the relevant sales consultant.
9.
Make
any applicable file notes on IFE.
10.
Escalating applications
with errors to Team Leader.
11.
Capture info on IFE.
12.
Remove accounts that
should not be included on IFE.
13.
Upload docs on IFE.
14.
Capture NCR Number on
IFE and ensure all deals NCR numbers is captured.
15.
Monitoring &
checking incoming mails on the Info@debtrescue.co.za mailbox – All day.
16.
Upload docs on IFE.
17.
Allocating New
WhatsApp’s to Consultants – All day checking for new ones and allocate them
accordingly.
18.
Allocating New SkuldHulp
WhatsApp’s to Afrikaans Consultants – All day checking for new ones and
allocate them accordingly.
19.
Allocate leads as and
when it was received by
email.
20.
Checking New SkuldHulp
leads for Consultants – All day process.
21. Assist with NCR when allocated
staff member is not available.
22.
Monitor
Formstack to ensure that all new applications that was received are being dealt
with by relevant person.
Requirements:
·
Matric
·
Pay
attention to details.
·
Excellent
organizational skills.
·
Solid
written & verbal communication skills.
If you meet the above requirements, please email
a detailed CV to bernadette@debtrescue.co.za.
2d
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VACANCY: PERSONAL ASSISTANT / ADMIN CO_ORDINATOR
Must have at least 5 years experience with multiple directors.
Minute taking essential
Travel bookings
Credit cards reconciliation
Event organisation
Meeting hosting
Key Responsibilities and Tasks
Travel &
Accommodation
? Implement the Company policy
? Ensure daily rates are adhered to
? Manage queries
? Save cost without compromise on employee safety
? Book training accommodation Events
? Assist with event co-ordination
? Training at Head Office organisation Administrative
? Assist all departments with letters, reports, documents & correspondence
? Update supplier BBBEE certificates & Maintain database
? Complete vendor applications
? Obtaining submission documentation
? Photocopier stats, toners etc
Office supplies
? Ensure tea, coffee, milk etc
? Cleaning supplies
? Toilet necessities
English/Afrikaans required - Bilingual
Own transport a must as may need to collect/drop off tenders occasionally.
The person needs to be organised, be able to plan and change multiple times
They need to be a professional but have an open mind as the setting is construction and a very male dominated environment.
Must be well presented and professional.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjY5MjYwMjYyP3NvdXJjZT1ndW10cmVl&jid=1583313&xid=2269260262
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODMyMjQxNjk0P3NvdXJjZT1ndW10cmVl&jid=1280043&xid=1832241694
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ADMINISTRATION CLERK
Introduction:An underwriting company located in Pretoria East is seeking an eager and dynamic Administration Clerk with experience in an administrative role to join their team.
Experience and qualifications required:Experience• Two years experience in office administration
Qualification• National Senior Certificate
Languages• English and Afrikaans Communication:
Other• Own transport
Competencies and characteristics: • Proficient in Microsoft Office Suite• Eager to learn• Strong organisational skills
Duties and responsibilities:• Capturing of policies• All administration of refunds• General office administration• Personal assistance functions for the managing director• Aiding the financial director and financial administrator• Backup phone duty• Assisting the claims department with general administration
RemunerationMarket related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDcyODU0MTg/c291cmNlPWd1bXRyZWU=&jid=1303635&xid=147285418
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Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjU0NDIwOTg1P3NvdXJjZT1ndW10cmVl&jid=345257&xid=4254420985
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Are you ready to kick-start your career in the working world? Our esteemed client, a leader in their industry, with a stellar track record and an exciting growth trajectory, is seeking to expand their tight-knit team with the addition of additional administrative staff.
As an Administrative Intern based in our client's Rivonia offices, you'll dive headfirst into the heart of operations. You'll receive comprehensive training on their systems and processes, equipping you with the tools you need to excel. Your primary responsibilities will include invoicing, compiling quotes, liaising with clients, and other crucial tasks related to data capturing. You'll report directly to the office manager, ensuring seamless coordination and efficiency in daily operations.
They are seeking a recent graduate, preferably with a tertiary qualification in administration, eager to embark on their professional journey. While prior work experience is not mandatory, a stellar work ethic and a hunger for learning are essential. The ideal candidate will exhibit independence and initiative, as the role may evolve into a hybrid position over timeTo Apply email theempireprojects@gmail.com or whatsapp 0633059800
2d
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc5NjQ2NDg2P3NvdXJjZT1ndW10cmVl&jid=1144151&xid=3579646486
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
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Reporting to the Manager: Strategic Support and Information Analytics, this role will provide and maintain high-level professional administrative support in an administrative and office operational capacity to ensure and contribute to the overall success of the organization.
THE CANDIDATE PROFILE
Basic project administration ability;Innovative and team player;Results-driven individual;Strong analytical ability coupled with sound problem-solving skills;Uses the functional and technical knowledge and skills to perform routine clerical and administrative duties within policy and procedural requirements;Under supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility;
QUALIFICATIONS AND EXPERIENCE
3 year tertiary qualification in Office Management / Secretariat;A Valid Code 08 drivers’ license (Travel could be required);Ability to maintain high-level of accuracy and confidentiality3 years’ experience in Administrative/ Secretarial capacity at a similar levelAbility to maintain high-level of accuracy and confidentiality is essential;
KEY PORTFOLIO AND PERFORMANCE FOCUS AREAS
Technical Ability: Handles all confidential information with the necessary sensitivity and responsibility. Independently applies functional or technical knowledge in order to perform higher level clerical, administrative and secretarial duties well within policy and procedural requirements.Secretarial Services: With minimum supervision, schedule internal & external meetings with higher levels of complexity (diary management, professional communication with participants, booking venues & equipment; handle all relevant logistical arrangements) according to SALGA requirements and within budget.Drafts, prepares and edits responses to correspondence. This includes circulating various notices emanating from the Office of the Chief Officer and monitor adherence to relevant instructions therein.Event Management: Independent coordination of small to medium-sized events adhering to all quality and budgetary requirements. With some supervision, coordinate some aspects of large (local and international) events/ conferences adhering to all quality and budgetary requirements.Administrative Services: Ensure accuracy and completeness of administrative records and committee files and ensure a functional and user-friendly filing and record management system. Make recommendations to improve administrative and filing systems, processes and practices for increased ef...
https://www.ditto.jobs/job/gumtree/61615241?source=gumtree
2d
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The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
2d
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OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDA2MDQzODM0P3NvdXJjZT1ndW10cmVl&jid=1261638&xid=1406043834
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODYyNDcxMTkxP3NvdXJjZT1ndW10cmVl&jid=1173143&xid=1862471191
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PURPOSE OF ROLE
· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
· Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
· The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
· Perform quality assurance based on the specialized requirements of the role.
· Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
· Engage in a professional manner whether it be verbal or face to face
· Have the ability to communicate via different communication channels
· Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
· Be a strong team player
· Have both both industry knowledge and experience
· Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
· Ensure that judgement and attention to detail is applied to the role
· Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
· Strong interpersonal skills as cross team collaboration is required.
· Have the ability to innovate in the role
· Quality of work should be thorough
· Conscious of the abuse of company resources
· Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
· Must have a clear understanding of the legislation governing the Retirement Fund Industry.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekl...
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
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PURPOSE OF THE ROLE
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.
Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time ma...
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PURPOSE OF ROLE
The role is also to ensure smooth running of the department in so far as ensuring that the management team have the necessary support administratively.To provide operational support to the Executive OfficeThe role of a PA is to free an executive’s time from organizing and administrative tasks so that they can spend maximum time on strategic tasks
RESPONSIBILITIES
Management Support:
Coordinate all Executive meetingsRecord all minutes of these meetings and distribute accordingly with action itemsKeep a register of all meetingsManage Executive Office diariesIdentify operational resource and equipment needs and advise senior management for action. Management of all ordering of requirements for the office. Liaising with various service providers and ensuring invoices are paid on time.
Administrative duties:
Providing support to Management and ReportingHave a strong command of the English language to draft letters on behalf of the management team.Coordinating events (draft & send event invites, identifying venue, catering, do costing, manage RSVP lists, liaise with suppliers (catering, etc.).Act as a brand ambassador for Salt EB, always ready to go the extra smile for, members, clients etcAttend Trustee meetings as the representative of the company to ensure minute taking and that issues and decisions are escalated to the correct departments within SALT to execute. Follow up on these minutes and actions with relevant managers.Transcribe, proofread, and file documents before deadlines.Acting as a first point of contact: dealing with correspondence and phone callsManaging diaries and organising meetings and appointments, often controlling access to the manager/executiveReminding the manager/executive of important tasks and deadlinesTyping, compiling and preparing reports, presentations and correspondence
QUALIFICATIONS
Matric certificate or higher educationGood command of EnglishCommunication SkillsWorking knowledge of Microsoft Office packages especially Microsoft Excel, Word, PowerPoint, and Outlook.
ORGANISATIONAL VALUES
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organizational events as required.
ADDITIONAL
Ability to interact with p...
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Purpose of role
The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.The duties include liaising with internal and external stakeholders.Perform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Responsibilities
Administer, monitor and report on:Administer, Monitor and report on requests from and to Service ProvidersMonitor and report on Desktop support casesAdminister, monitor and report on ProcurementsAdminister, monitor and report on the office’s physical security systems (What are they supposed to do here?)Internal audits of hardware and softwareAssist with external ICT auditsDocument, implement and maintain processes with service providers according to SLA’sDocument, implement and maintain inter-departmental processes
REPORTING
Prepare monthly and ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries within the required timelinesProvide assistance to internal clients and service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with p...
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