Junior IT Support Technician

Purpose of the Role:

The Junior IT Support Technician exists to ensure that Dis-Chem Life’s employees can work effectively by providing reliable Tier 1 (T1) technical support and maintaining operational IT stability. This role supports the Head of IT and the wider IT team in delivering seamless, secure, and efficient technology services across all national operations.

Through proactive support, problem-solving, and user guidance, the Junior IT Support Technician helps protect system integrity, maintain compliance with security standards, and enhance the overall employee experience. This role is central to enabling operational efficiency and ensuring staff can focus on delivering exceptional service to our clients.

Role Summary

The Junior IT Support Technician provides first-line IT support, assists with infrastructure maintenance, supports IT projects and rollouts, and ensures adherence to IT policies and SLAs. This includes troubleshooting hardware, software, and network issues, managing user onboarding/offboarding, maintaining asset registers, and supporting operational tools.

The successful candidate will be highly organised, proactive, and capable of interacting confidently with staff at all levels. Success is measured by first-call resolution, SLA adherence, system uptime, compliance with IT standards, and positive user feedback.

Benefits:

• Exposure to a broad range of IT systems, technologies, and projects
• Collaborative, supportive IT team environment
• Opportunity to develop IT expertise and certifications
• Meaningful contribution to operational efficiency across a growing national business

Key Responsibilities

Comprehensive Technical Support

• Provide first-line support for Microsoft 365, Entra ID, PowerShell, and Intune environments
• Manage user onboarding/offboarding, including account setup, asset allocation, and documentation
• Deliver desktop, printer, and mobile device support (Windows, Mac, Android, Linux)
• Maintain accurate IT asset registers and adhere to ticketing SLA standards
• Support dialer systems and other operational tools
• Perform general IT assistance, including Ethernet cabling, password resets, and minor troubleshooting

Network Troubleshooting

• Diagnose and resolve wired and wireless connectivity issues
• Maintain understanding of network protocols, cabling standards, and network configurations

Security and Compliance

• Assist with implementation and maintenance of IT security controls
• Maintain a secure, standardized IT environment in line with corporate IT policies

Change and Patch Management

• Execute user change requests, including access adjustme
  
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