AI / Automation / MI Specialist

The mandate of this role is to unlock the full value of this debt recovery platform by embedding AI-enabled automation and real-time reporting capabilities.

To transform the Debt Collection & Recovery reporting function from a reactive, spreadsheet-based monthly reporting model to a real-time, AI-driven self-service insight environment.

This role is not about maintaining reporting it is about fundamentally redesigning how operational performance is measured, accessed, and used to drive recovery outcomes.

Key Focus Areas Within Debt Recovery Context

Collections Performance Automation

• Automate real-time tracking of:
• • Recovery rates
  • Roll rates
  • Cure rates
  • Promise-to-pay adherence
  • Collector productivity
• Build dynamic dashboards for:
• • Team leaders
  • Operations managers
  • Executive oversight

Portfolio Intelligence

• Create AI-enabled segmentation views:
• • Risk bands
  • Delinquency buckets
  • Legal vs pre-legal accounts
• Develop predictive insights around:
• • Likelihood of recovery
  • Optimal contact strategies
  • Early intervention triggers

Self-Service Reporting

Move from:

• "Please send me last months pack"

To:

• "Click a few buttons and view live portfolio performance"

Enable:

• Drill-down from portfolio level team individual collector account
• Automated daily/weekly performance views
• Exception reporting
• Automated alerts for KPI deviations

Operational Workflow Optimisation

• Automate reporting tied to:
• • Case allocation
  • Call queues
  • Settlement approvals
  • Legal escalation
• Reduce manual reconciliations between operational teams and MI reporting.

Core Responsibilities

AI & Automation

• Leverage Jonas Softwares debt collection modules to build automated reporting layers.
• Identify embedded AI features within the platform and optimise their usage.
• Design intelligent performance triggers (e.g., auto-flags for underperforming segments).
• Integrate reporting outputs into BI tools where required.

Data Architecture & Integration

• Map the data structures within the debt recovery system.
• Ensure correct data extraction from:
• • Debtor master data
  • Transaction logs
  • Call activity records
  • Payment histories
• Work with IT to enable API-driven or database-driven integrations.

Reporting Disruption

• Decommission redundant spreadsheet-based reporting.
• Standardise definitions fo
  
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