Senior IT Support Technician / Workshop Supervisor

JOB OPPORTUNITY: Workshop Supervisor / Senior IT Support Technician

Are you a technically sharp IT professional who thrives in a fast-paced environment? We are looking for a hands-on leader to take ownership of workshop operations and provide top-tier technical support!

Location: Hatfield, Pretoria
Salary: R25,000.00 per month CTC (Depending on experience & capability)
Working Hours: 08:00 17:00
Type: Permanent Position
Dress Code: Casual

Role Overview

This is not a purely supervisory role.
You will lead from the front, coordinating daily workshop flow while remaining technically involved.
Youll be the go-to resource for your team, reducing bottlenecks and ensuring client excellence.

Requirements

Experience: 3 to 5 years in IT, desktop, workshop, or MSP support.
Technical Skills: Strong practical experience with Windows desktops, laptops, and peripherals.
Cloud & Networking: Working knowledge of Microsoft 365 and networking fundamentals (TCP/IP, DNS, DHCP).
Language: Good written and verbal communication skills in both English and Afrikaans.
Essentials: Valid Drivers License and own transportation.
Attributes: Ability to work under pressure and manage multiple priorities.

Advantageous Experience

Previous experience in an MSP environment.
Experience supervising, coordinating, or mentoring other technicians.
Exposure to Windows Server administration or Microsoft Entra ID.

Key Responsibilities

Take full control of workshop flow and job visibility.
Act as a technical escalation layer for desktop technicians.
Improve turnaround times and department accountability.
Maintain stable and responsive client service delivery.