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End User Support Person - Pretoria
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4 days ago388 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
End User Support Person needed for a law firm based in Pretoria East.
Key Responsibilities
Send CV plus Payslip ASAP.
Key Responsibilities
- Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
- Log, track, and manage support requests through the helpdesk or ticketing system.
- Diagnose and resolve technical issues remotely and on-site.
- Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Set up new user accounts, devices, and access rights in accordance with company procedures.
- Assist users with password resets, account lockouts, and access-related issues.
- Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
- Perform routine maintenance, updates, and software installations.
- Ensure that all equipment is correctly recorded in the asset register.
- Provide user training and basic guidance on systems and applications.
- Maintain accurate documentation of incidents, resolutions, and IT procedures.
- Assist with workstation setups, office moves, and onboarding of new employees.
- Monitor recurring issues and report trends to management.
- Follow IT security, backup, and data protection procedures.
- Maintain a professional, courteous, and service-oriented relationship with users.
Send CV plus Payslip ASAP.
https://www.jobplacements.com/Jobs/E/End-User-Support-Person-Pretoria-1274542-Job-Search-03-23-2026-10-38-30-AM.asp?sid=gumtree
Id Subtitle 1354029923
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Job Placements
Selling for 1 year
Total Ads4.67K
Active Ads4.67K
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4.67KTotal Ads
22.49MTotal Views
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Job PurposeTo provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures minimal disruption to business operations by delivering timely, professional, and effective support.Key ResponsibilitiesProvide first-line support for desktops, laptops, printers, mobile devices, and business applicationsLog, track, and manage incidents and service requests via the helpdesk/ticketing systemDiagnose and resolve technical issues both remotely and on-siteEscalate complex issues to second-line support, vendors, or system administratorsInstall, configure, and maintain hardware, software, and peripheralsSet up user accounts, devices, and access rights in line with company proceduresAssist with password resets, account lockouts, and access-related issuesSupport Microsoft 365, Windows OS, Teams, Outlook, and other office applicationsPerform routine system maintenance, updates, and installationsMaintain accurate IT asset registersProvide basic user training and guidance on systems and applicationsDocument incidents, resolutions, and IT proceduresAssist with onboarding, workstation setups, and office movesIdentify recurring issues and report trends to managementEnsure compliance with IT security, backup, and data protection policiesMaintain a professional and service-oriented approach to user supportMinimum RequirementsQualifications:Grade 12 (Matric)Relevant IT qualification (Diploma/Certificate/Degree)Certifications such as CompTIA A+, N+, or Microsoft (advantageous)Experience:13 years experience in IT support/helpdesk environmentExperience supporting Windows OS and Microsoft 365Experience with printers, desktop support, and user account managementExposure to helpdesk/ticketing systems (advantageous)Knowledge & SkillsSolid understanding of computer hardware, software, and peripheralsBasic networking knowledge (Wi-Fi, VPN, shared drives)Familiarity with Active Directory and user account administrationUnderstanding of remote support toolsBasic cybersecurity awareness (phishing, password security)Key Skills:Strong troubleshooting and problem-solving abilityGood communication and customer service skillsAbility to explain technical concepts in simple termsStrong time management and prioritisation skillsAbility to work under pressure and meet deadlinesGood documentation and administrative skillsPersonal Attribute
https://www.executiveplacements.com/Jobs/I/IT-Specialist-End-User-Support-1274982-Job-Search-03-28-2026-00-00-00-AM.asp?sid=gumtree
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Executive Placements
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