Support Engineer

JOB DESCRIPTION:

Job Title: Support Engineer
Employment Type: 6 months Contract,
Work Location: Johannesburg, Hybrid


JOB CONTEXT:
Are you a tech wizard who loves solving problems and helping others? Were on the lookout for a talented and enthusiastic Support Engineer to join our vibrant team! Youll be the go-to hero for tackling technical challenges, turning customer frustrations into smiles, and working closely with our engineering team to keep everything running smoothly. If you're passionate about providing top-notch support, love a good puzzle, and want to make an impact, wed be thrilled to hear from you!

DUTIES AND RESPONSIBILITIES:
Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise-wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

DevOps & Support:

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications.
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications.
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues.
• Maintain correct and current application documentation and making it available to application users Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs.
• Ensure minimal business operations impact due to upgrades and maintenance activities.
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues.
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services.
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades.
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimized.
• Develop and maintain knowledge in application functionality, user workflow, and business processes.
• Develo
  
  https://www.executiveplacements.com/Jobs/S/Support-Engineer-1196188-Job-Search-06-20-2025-04-21-14-AM.asp?sid=gumtree