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Software Support Specialist

4 days ago32 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • First-line support for all client software queries.
  • Diagnose issues, identify patterns, and resolve or escalate.
  • Implement and manage a formal ticketing system.
  • Test new software features and validate fixes.
  • Document user guides and support processes.
  • Work closely with developers to translate business needs.
  • Conduct occasional site visits to understand client operations.
Minimum Requirements:
  • 24 years experience in software support, IT support, or helpdesk.
  • Strong analytical thinking and structured problem-solving.
  • Excellent customer communication (written & verbal).
  • High organisational ability and follow-through.
  • Strong Excel skills.
  • Understanding of software behaviour (database basics = advantageous).
Personality & Culture Fit:
  • Detail-driven, organised, reliable.
  • Calm under pressure; strong client empathy.
  • Curious, fast learner, proactive.
  • Enjoys technical detail and structured work.
  • Committed to remaining in a specialist role with continued technical growth.
Please present candidates who:
  • Have supported software (preferably bespoke/ERP/technical systems).
  • Can demonstrate logical troubleshooting.
  • Can communicate clearly with both clients and developers.
  • Are comfortable with on-site technical exposure in early months.

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Executive Placements
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