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Client and Migration Associate
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General Details
Description
Key Responsibilities:
- Learn and master the technical aspects of the share plan product.
- Onboard new clients and migrate client data onto the platform.
- Implement and advise on technical share plan processes.
- Set up award, issue, and exercise processes, including liaising with brokers to ensure smooth trading.
- Support clients with IFRS 2 and incentive-related queries.
- Build and maintain strong client relationships.
- Identify client needs and collaborate internally to enhance the platform.
- Create and deliver client training on system usage.
- Provide continuous feedback and improvement ideas to management.
- A financial background with a relevant Bachelors degree (CA or equivalent preferred).
- Strong academic performance and technical finance capability.
- Advanced Excel skills (essential).
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to lead client meetings confidently.
- A self-starter who works well independently and in a team.
- Strong time management and ability to work under pressure.
- Experience in basic coding.
- CFA Level 1, 2, or 3.
- Mathematics degree or strong mathematical background.
https://www.jobplacements.com/Jobs/C/Client-and-Migration-Associate-1245575-Job-Search-12-09-2025-04-13-23-AM.asp?sid=gumtree
Id Subtitle 1344500854
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Job Placements
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Key Responsibilities:First-line support for all client software queries.Diagnose issues, identify patterns, and resolve or escalate.Implement and manage a formal ticketing system.Test new software features and validate fixes.Document user guides and support processes.Work closely with developers to translate business needs.Conduct occasional site visits to understand client operations.Minimum Requirements:24 years experience in software support, IT support, or helpdesk.Strong analytical thinking and structured problem-solving.Excellent customer communication (written & verbal).High organisational ability and follow-through.Strong Excel skills.Understanding of software behaviour (database basics = advantageous).Personality & Culture Fit:Detail-driven, organised, reliable.Calm under pressure; strong client empathy.Curious, fast learner, proactive.Enjoys technical detail and structured work.Committed to remaining in a specialist role with continued technical growth.Please present candidates who:Have supported software (preferably bespoke/ERP/technical systems).Can demonstrate logical troubleshooting.Can communicate clearly with both clients and developers.Are comfortable with on-site technical exposure in early months.
https://www.executiveplacements.com/Jobs/S/Software-Support-Specialist-1245644-Job-Search-12-09-2025-04-34-46-AM.asp?sid=gumtree
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