Service Desk Engineer

We are seeking a Service Desk Engineer with strong expertise in Software Asset Management (SAM) and IT service support to oversee the full software asset lifecycle and ensure effective governance of software licenses across the organization. The successful candidate will be responsible for managing software requirements, procurement processes, license receipt, installation coordination, usage control, and inventory management, while ensuring compliance with internal policies, contractual obligations, and legislative standards. The role requires maintaining accurate software asset repositories, managing software licenses and subscriptions, performing license reconciliation and true-up activities, and supporting internal and external software licensing audits

What you'll do:

• Administration of Software Asset Management lifecycle
• Determination of Requirements, Procurement
• License Receipt
• Installation (support staff instruction)
• Usage Control
• Managing and Balancing of inventories
• Re-use of software or recycling (end of life)
• Act as a channel between SAM tools, processes, and technology with other business units to provide pre-emptive allocation and accurate updates to the Asset Repositor
• Maintain all software licenses and subscriptions, ensure contractual compliance, perform license reconciliation, true-up processes, and all internal and external software licensing audits
• Maintain proper implementation of SAM policies, processes, and procedures for effective software lifecycle management
• Maintain software assets in compliance with legislative requirements and standards from acquisition to disposal (e.g., Lifecycle Management)
• Work with stakeholders on audits of all IT software and enforces processes and procedures to ensure accuracy
• Ensure operations delivered to SLA and maintained as per best practice guidelines
• Manage the software assets (Internal Processes and Procedures)
• Ensure compliance with SOX/MICS Controls
• Identify and implement improvement opportunities
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Ensure that license management activities are clearly expressed on Kanban Boards and are visible and transparent, and understood by the license management team members and rest of SIAM team members
• Manage the priority of the license management backlog, including dependencies between teams, with feedback from the license management team and constant input from customers and stakeholders
• Meeting with stakeholders and managing their expectations to ensure clear and transparent understanding of the license requirements, timelines,
  
  https://www.executiveplacements.com/Jobs/S/Service-Desk-Engineer-1270862-Job-Search-03-11-2026-05-00-34-AM.asp?sid=gumtree